Appointment was at 10.55am I still hadn’t been seen some 20+ minutes later so I cancelled the appointment and walked out. This particular branch of Boots never keeps to appointment times and there doe... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matte... Toon meer
Another successful visit to see Richard, the contact lens practitioner at Boots, Chelmsford. We're on a bit of a mission to find me the best multifocal contact lenses as the ones I've had for years ar... Toon meer
I didn't note names but Sunday 30th August a.m my unplanned visit was accommodated because of a cancellation. Complete eye health tests and honest advice was received with many thanks. I have been co... Toon meer
Bedrijfsgegevens
Over Boots Opticians
Geschreven door het bedrijf
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contactgegevens
Verenigd Koninkrijk
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Uitstekend
11K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly helpful staff
Friendly helpful staff. Glasses bit pricey but worth it for care you receive
21 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were friendly and helpful throughout your visit. It’s wonderful to know that you felt the care and service you received made your glasses worthwhile, despite the cost. We truly appreciate your kind words.
Excelllent service
21 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service during your visit. It’s wonderful to know that the team provided such a positive experience and took great care of you throughout. We truly appreciate your kind words.
Slow Service
The Optometrists are great and very detailed in how they check eyes. However once glasses are ready they never call and inform. They always say sorry but it still happens. When placing the order for a replacement frame I am advised it will be 3/4 days but to date I have not heard anything. It's been about 10 days. Furthermore they never answer phone calls. Been trying constantly for the last 3 days but they dont answer. The store in concern is the Stamford Quarter store in Altrincham
13 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We're pleased to hear that you've found the optometrists thorough and helpful during your appointments. We're sorry to learn of your concerns regarding communication about completed orders, delays with your replacement frame, and the difficulties you've experienced when trying to contact the store by telephone. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Had an amazing experience from…
Had an amazing experience from beginning to end! Emily, who I believe was training was extremely professional and explained every step! When choosing my spectacles, Peppa excelled and was so helpful. After care has been fabulous!! What ever you are paying them, Boots in Poole Dorset it is not nearly enough!!
31 juli 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had an amazing experience from beginning to end at our Poole store. It’s wonderful to know that Emily provided such professional care, explaining every step of the process clearly, and that Peppa was so helpful when selecting your new spectacles. We’re also pleased to hear that the aftercare has been fabulous. We truly appreciate your kind words and will be sure to share your compliments with the team.
DO NOT GO TO BOOTS OPTICIANS - ESPECIALLY IF IT IS A FRANCHISE STORE. SHAMEFUL CUSTOMER SERVICE
I have had without doubt the worst experience in the Southend Store and now Boots HQ are refusing to deal with the shocking experience. They claim it’s a franchise and so nothing to do with them. They ignore questions and are not meeting the most basic obligations of this issues. It is a joke.
The best thing - you just know I will get an automatic response about contacting boots customer service, which are the very incompetent people washing the lot hands and ignoring requests in emakls.
I warn you all now - do not use a Boots Franchise Opticians. Of course they won’t tell you which ones are!!
It’s no wonder the whole brand is seen as outdated and slow.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We're sorry to hear that you were dissatisfied with your experience and the support you received regarding your concerns. We appreciate your comments about your interactions with both the store and customer service teams. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Impeccable customer service
My experience has been one of impeccable customer service - from correcting a slightly off prescription from elsewhere, identifying that my eyes needed ‘balancing’ to adjust to new varifocals, and then helping me find the right and best frames for my needs.
All the members of staff were polite, friendly and helpful and, importantly, made me feel comfortable when I had problems and confident that things would be right.
My optometrist, Asha, was excellent, as was Cheryl.
Glasses are a big investment, both health-wise and financially, so I am very pleased that I now have three very good and comfortable pairs of glasses!
21 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Asha, Cheryl, and the team provided such excellent care and support. It’s wonderful to know that they helped resolve your prescription concerns, ensured your varifocals were right for you, and helped you find comfortable glasses that meet your needs. We truly appreciate your kind words.
Purchasing new glasses
Timi was very helpful, knowledgeable and friendly. He didn’t rush me when I was choosing frames for my glasses and offered different style options, which was very useful. Great professional service all round. Thanks
21 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Timi was so helpful, knowledgeable, and friendly. It’s wonderful to know that he took the time to help you choose the right frames, offered different style options, and ensured you never felt rushed. We truly appreciate your kind words and are pleased you received such professional service.
Eye test
Convenient car parking, friendly staff, not pressured to purchase and the overall experience really. From previous experience at other opticians, I found the service at Boots more relaxing.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the convenient parking, friendly staff, and relaxed atmosphere made for such a positive experience. It’s wonderful to know that you felt no pressure to make a purchase and that your visit compared so favourably with previous experiences elsewhere. We truly appreciate your kind words.
I wanted to adjust my glasses order the…
I wanted to adjust my glasses order the day after placing but was told I couldn’t. So I had already paid which meant Boots win
20 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We're sorry to hear that you were dissatisfied with your experience. We appreciate your concerns regarding the information provided about making changes to your order after purchase and how this was communicated to you. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Absolutely lovely staff
Absolutely lovely staff. Very thorough and professional. Thank you East Ham staff.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our East Ham store were so lovely, thorough, and professional throughout your visit. It’s wonderful to know that you received such high-quality care and service. We truly appreciate your kind words.
Professional, knowledgeable team
I had a fantastic, professional experience today in the Bromley Glades Boots optician. The culture from the moment I arrived was calm, professional
& organised. The whole team were patient focus and also supported each other. I had interaction with 5 members of staff. All excellent. Hawa Cassim Optimetrist was extremely knowledgable, reassuring and explained clearly the outcomes of retinal images. Michael Chicken navigated with me the discounts I was entitled to including NHS blue card.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had a fantastic experience at our Bromley Glades store. It’s wonderful to know that Hawa Cassim provided knowledgeable and reassuring care, and that Michael was so helpful in explaining the discounts available to you. We truly appreciate your kind words about the whole team.
The staff at the Horncastle branch were…cheerful and very helpful
The staff at the Horncastle branch were very welcoming and helpful. I didn’t wait long to be seen and everything was explained clearly. I received honest help when choosing frames. Thank you kindly to Kieran, Alisha and Kay for such a lovely experience.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Kieran, Alisha, and Kay at our Horncastle store provided such a welcoming and helpful experience. It’s wonderful to know that you were seen promptly, everything was explained clearly, and you received honest advice when choosing your frames. We truly appreciate your kind words.
Friendly Staff professional service
Friendly Staff professional service, good range of frames to choose from.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received friendly, professional service during your visit and that you were pleased with the range of frames available to choose from. It’s wonderful to know that the team provided such helpful support throughout your experience. We truly appreciate your kind words.
Front line staff & Optometrist were…
Front line staff & Optometrist were very welcoming. I felt very confident it what the Optometrist was saying to me. She explained everything to me , along with not feeling rushed to get out.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that both the front-line team and the optometrist were so welcoming during your visit. It’s wonderful to know that the optometrist explained everything clearly, gave you confidence in the advice provided, and ensured you never felt rushed. We truly appreciate your kind words and are pleased you felt so well cared for throughout your appointment.
Aquilla was very helpful and efficient…
Aquilla was very helpful and efficient in sorting out a problem regarding new spectacles
At Peterborough Boots
20 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Aquilla at our Peterborough store was so helpful and efficient in resolving the issue with your new spectacles. It’s wonderful to know that your concerns were dealt with quickly and professionally. We truly appreciate your kind words.
Overbooking leading to unacceptable waits
I had to walk away having waited over 15 minutes just to start the eye test. I could see that other people were having to wait considerable times after visual field and glaucoma tests before they got into see an optometrist. Not good enough.
Boots are overbooking and assuming we are all desensitised to poor service because of wait times in the NHS. They are running a business and need to get that.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We're sorry to hear that you were disappointed with your experience and the waiting times during your visit. We appreciate your concerns regarding delays before appointments and the overall time customers were required to wait. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
David ,Harrison and Hannah
David and Hannah were very professional and Harrison made me feel comfortable. very nice team.
.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that David and Hannah provided such professional service during your visit, and that Harrison helped you feel comfortable throughout your appointment. It’s wonderful to know that the team made such a positive impression. We truly appreciate your kind words.
the customer service was great always…
the customer service was great always get good service & help i highly recommend getting serviced by Aquilla
20 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you consistently receive great customer service and support. It’s wonderful to know that Aquilla provided such helpful and professional care, making your experience such a positive one. We truly appreciate your recommendation and kind words.
Ayesha is a very good optician
Ayesha was kind, thoughtful and efficient. She listened to my worries and reassured me.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Ayesha was kind, thoughtful, and efficient during your visit. It’s wonderful to know that she listened to your concerns, provided reassurance, and helped put your mind at ease. We truly appreciate your kind words.
Another excellent experience with boots…
Another excellent experience with boots Opticians. I attended today because I needed a test for the back of my eyes as I was diangosed for Macular edema in February 26. I had 4 eye injections at St Peter's hospital where I had the highest level of care but I needed a second opinion as my eyes stopped watering and so I thought I was cleared of macular edema. Unfortunately this was not the case. Ophtamologist Rena explained the watering of my eyes had nothing to do with macular edema. The watering was caused by dry eyes which I managed to eliminate when I started taking omega 3 fish oil 3600 mg - 1300 mg epa and 860 mg dha! Whilst I'm saddened I still need to have the eye injections, at least my eyes are no longer watering. A big thank you to Rena who explained this. Therese
20 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience, Therese. We’re delighted to hear that Rena provided such thorough, professional, and reassuring care during your visit. While we understand it was disappointing to learn that further treatment for your macular oedema is still needed, it’s wonderful to know that Rena took the time to explain your condition clearly and help you understand the difference between the symptoms of macular oedema and dry eyes. We’re also pleased to hear that you have found relief from the watering in your eyes. We truly appreciate your kind words and wish you all the very best with your ongoing treatment.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.