I am always looked after so well at Boots Opticians in Stroud, yesterday by Leanne and Jayne. Warm, friendly and professional. Going the extra mile for my eyes, and so that I may continue enjoying rea... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
⭐⭐⭐⭐⭐ Absolutely brilliant service at Boots Opticians Wimborne! Huge thanks to Frances, Johnny and Demi who were all absolutely great from start to finish. Everyone was so friendly, professional a... Toon meer
Bedrijf heeft geantwoord
I have asked Boots opticians numerous times to stop ringing and texting me and asked them to remove my number because they are contacting me about my daughter’s appointments but use my number and not... Toon meer
Lisa was very friendly & professional whilst helping me re order glasses 👓 after mine have gone missing.. she put me at ease & explained the pricing etc & was quick & officiant… always very friendly... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Boots Opticians
Geschreven door het bedrijf
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contactgegevens
Verenigd Koninkrijk
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
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11K reviews
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As per my reviews year on year
As per my reviews year on year, this year is no different. This appointment was a re arranged visit as I was a week early for my eye test and that meant as I qualify for free eye tests, it would have been chargeable. That was great initial customer service.
Upon my new appointment, I was treated with respect and a valued customer. Informed in every aspect of my eye test and what to expect.
All staff were extremely professional and knowledgeable. This being a constant theme I've experienced for some years at my previous Boots store.
This is a new store as I have relocated and I think I made the point in my last posting, that it is clear, the training policy in Boots, clearly is a winning formula because I might well have been in my old store, given the level of customer service afforded me. It is quite simply... Simple as that.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you so much for your continued support and for taking the time to share such wonderful feedback. We’re delighted to hear that, despite moving to a new area, you received the same high level of service and care that you have experienced with Boots over the years. It’s fantastic to know that our team made you feel valued, kept you fully informed throughout your appointment, and provided a professional and knowledgeable service. We really appreciate your kind comments about our staff and training, and we’ll be sure to share your feedback with the team. We look forward to welcoming you back again next year!
From Bad to Good
Hello. After a disappointing experience with Boots Opticians, Eltham, I rang them to complain and spoke to a young man called Saeed. What a star. He dealt with my problem professionally, courteously and with care. He stuck with it until a satisfactory outcome was achieved. A credit to Boots Opticians, Eltham.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for taking the time to share your feedback. We’re sorry to hear that your initial experience was disappointing, but we’re delighted to hear that Saeed was able to resolve your concerns and provide such a positive experience. We’ll be sure to share your kind words with Saeed and the team at Boots Opticians Eltham. It’s fantastic to hear that he remained professional, courteous and committed to finding a satisfactory outcome for you. Thank you again for recognising Saeed’s efforts and for taking the time to leave such lovely feedback.
Helpful, friendly and efficient
Called into Boots Opticians today at The Springs, Thorpe park, Leeds. Needed 2 pairs of glasses adjusting. Was seen within 2 minutes of arriving. Laiba was very helpful, friendly and efficient.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for taking the time to share your lovely feedback. We’re delighted to hear that Laiba was able to assist you so quickly and provided such friendly and efficient service. We’ll be sure to pass your kind words on to Laiba and the team at Boots Opticians, The Springs. We really appreciate your feedback and are pleased we could help with your glasses.
I had a very thorough eye exam
I had a very thorough eye exam. When I left the optician's office I was confident that all aspects of eye problems were searched and examined.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a thorough eye examination and left feeling confident that all aspects of your eye health had been carefully assessed. Providing a comprehensive and reassuring experience is very important to us, and we really appreciate you taking the time to let us know.
The Salisbury branch has always been…
The Salisbury branch has always been good but their new optician, Shauna, is a delight. Making things feel simple and explaining at every step.
30 september 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that you’ve always had a positive experience at our Salisbury branch and that Shauna has made such a great impression. It’s wonderful to hear that she takes the time to explain everything clearly and makes the experience feel simple and reassuring. We’ll be sure to share your kind words with Shauna and the team.
My Experience with the opticians was very bad
My Experience with the opticians at the west Bridgford shop has left me very angry and upset. I’m a eighty two year old I went to have my eyes tested on the 14th August and they would be ready on the 27th it’s been eight weeks and I haven’t received them I have complained but to no avail. I will never use them again.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re very sorry to hear about the delay and the frustration this has caused, especially after you had been given a date for your glasses to be ready. Please contact boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and store visited, and we’ll be in touch.
I visited your Sevenoaks branch to sort…
I visited your Sevenoaks branch to sort out new glasses and I was very impressed with the service I received. Chris was very helpful and patient, advising me as to the best design and explaining which frames would be most suitable for the prescribed lens. I look forward to collecting my new glasses soon. Thank you Chris
28 september 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely review! We’re delighted to hear you had such a positive experience, and we’ll be sure to pass your kind comments on to Chris. We hope you love your new glasses and look forward to seeing you again soon!
Great service at St Austell branch
Great service at St Austell branch
Staff were so helpful and explained everything to me, helped me choose glasses as well, so many frames to choose from
Johnathon who done my eye test was great really took his time and explained everything to me
I won’t be going anywhere else now
4 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear you received such helpful and attentive service at our St Austell branch. We’ll be sure to share your kind words with Johnathon and the team. We look forward to welcoming you back!
Super Experience
Excellent service from all the staff in branch.
Helpful, supportive and knowledgeable.
Such a great eye test and so informative.
Highly recommend.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear you received excellent service from our team and found your eye test informative. We really appreciate your recommendation and look forward to welcoming you again!
Thank you Poonam Hash and Jameela for…
Thank you Poonam Hash and Jameela for listening and addressing my concerns . You explained my options pros and cons of each very patiently . The service was seamless
3 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear that Poonam, Hash and Jameela listened to your concerns and provided patient, helpful advice. We’re pleased your experience was seamless and will be sure to share your kind words with the team.
Ease of consultation
Ease of consultation, various options and price points and the free test before you buy option.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback! We’re pleased to hear you found the consultation easy and appreciated the range of options and price points. We look forward to welcoming you again!
All the staff ere excellent
All the staff ere excellent , the service was brilliant, products and options brilliant .
3 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear you were so pleased with our staff, service, products and range of options. We really appreciate your kind words and look forward to welcoming you again!
I didnt expect such a through test
I didnt expect such a through test , they took me through all the test and then again with opthomologist who did great detailed review
3 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear you appreciated the thorough eye test and detailed review from our optometrist. It’s great to know you felt well looked after throughout your visit!
Management is extremely unprofessional
Boots Opticians, Teddington TW11.
Management is extremely unprofessional, making promises/commitment, more than once, and not keeping them. And not even calling a single time to explain or apologise. Not a good experience.
14 september 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We’re sorry to hear about your experience and understand how disappointing it must have been to feel that commitments were not followed through. We’d like the opportunity to look into this further and address your concerns.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Thorough eye test from Optometrist and…
Thorough eye test from Optometrist and explained everything very well!
Friendly aswell.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear you had a thorough eye test and that everything was explained clearly. We really appreciate your kind words and look forward to welcoming you again!
I was seen very quickly after reporting…
I was seen very quickly after reporting an eye issue at Boots opticians in Livingston. All of the staff were excellent and the optician (Sara?) was comprehensive, taking time to explain things. Thanks for this service.
30 september 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your kind feedback, Peter! We’re delighted to hear you received prompt and caring service at our Livingston branch. We’ll be sure to share your lovely comments with Sara and the team.
The optician was lovely
The optician was lovely. Didn’t rushed me. I have complex health needs, explained everything, treated like I mattered not just someone that pays their bill.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear you felt listened to, supported and well cared for by our optician. Providing a comfortable and personalised experience is very important to us, and we truly appreciate your kind words.
Eye floaters
Dropped in on Friday to discuss floaters in my eye I have had since June. Due to length of time was advised to get them checked out. They phoned 30 mins later with appt for next day. Got them checked out. All fine eye health good. Just have to live with them. Alice the optometrist, and Jasmin the eye technician were friendly, helpful and very professional. Can’t fault this service
3 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear Alice and Jasmin provided such friendly, helpful and professional care. We’re pleased you received prompt service and reassurance, and we’ll be sure to share your kind words with the team.
Everyone was very friendly,thorough and…
Everyone was very friendly,thorough and on time.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear our team was friendly, thorough and punctual. We really appreciate your kind words and look forward to welcoming you again!
Great service
I attended the eye test on the day and also looked for a new pair of glasses. Zahraa and Nubah have been very patient and nice to help me out. They are very kind and professional.
Went there again 2 weeks later for contact lens trial review and met 2 other staff - Enaam and Jose - again they were very patient and nice to support me and explain everything to me during the eye test, and later when I was trying to get the prescribed eye drops. Thank you so much team!
Thank you so much!
12 september 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you so much for your wonderful feedback! We’re delighted to hear Zahraa, Nubah, Enaam and Jose all provided such patient, kind and professional care throughout your visits. We’ll be sure to share your lovely comments with the whole team!
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