Boots Opticians Reviews 10.070

TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

Visited the Ilford branch of Boots opticians and can highly recommend to anyone looking for a great experience. Both Shaheena (optometrist) and Sharon were not only professional throughout but made me... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Booking an appointment is super easy, same day appointment, booking in guy was super helpful, seen bang on time by a lovely young lady (wasn’t sure of name sorry!) and then seen by by a lovely young g... Toon meer

Beoordeeld met 5 van de 5 sterren

I would like to thank Boots Opticians in Eastbourne for their care, professionalism and patience over many years. The Optometrist takes such good care of my eyes and ensures I get any necessary tre... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had a thorough routine eye test today and had the most amazing experience with incredibly polite and helpful and friendly staff Was seen by the team at Boots Weston Favell Northampton. Seen by L... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Opticien
  2. Contactlenzen leverancier
  3. Oogheelkundig centrum
  4. Brillengroothandelaar
  5. Zonnebrillenwinkel

Over Boots Opticians

Geschreven door het bedrijf

Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.

With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.

Discover our range of affordable glasses from our own brand range to your favourite designer brands.

We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

10K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 5 van de 5 sterren

Boots at wells were absolutely amazing

Boots at wells were absolutely amazing. I can’t believe how long they spent with me and the kindness they showed. I had a problem with my eyes so I was very anxious when I went in but was made to feel at ease immediately. They gave me lots of reassurance that I was completely and throughly checked. Also lovely advice and help while choosing new glasses. I would definitely recommend the team especially Cary’s, Lukas, Claire and Andreea who were all lovely .

15 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your experience. We’re so pleased to hear that the team at our Wells store made you feel at ease, especially during what must have been an anxious visit. It’s wonderful to know you felt thoroughly cared for and supported throughout your eye checks and while choosing new glasses. A special thank you for your kind words about Carys, Lukas, Claire, and Andreea.

Beoordeeld met 5 van de 5 sterren

Today I went to Boots Opticians in Newton Abbot town centre.

Today I went to Boots Opticians in Newton Abbot town centre with a suspected detached retina.
I received a wonderful service from Satnam and Holly so, a big thank you to both.
I would recommend this Opticians to everyone.

18 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your experience. We’re so pleased to hear that Satnam and Holly provided such wonderful care during your visit to our Newton Abbot town centre store, especially at what must have been a worrying time. It’s reassuring to know you felt well supported, and we truly appreciate your kind words and recommendation.

Beoordeeld met 5 van de 5 sterren

Tavistock Opticians’s are the best…

Tavistock Opticians’s are the best opticians I have been to From when you walk in the door have your eyes tested by Natasha who is spot on with the test to lovely James who fitted my glasses to Dana and lovely ladies who work there are brilliant always cheerful and very helpful I would definitely recommend Tavistock Boots are the best . Some opticians make you feel uncomfortable when you need adjustment but not there . They are like a little family 10 out of 10 x

16 april 2026
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Antwoord van Boots Opticians

Thank you for sharing such lovely feedback. We’re delighted to hear that the team at our Tavistock store made you feel so welcome and comfortable from the moment you arrived. It’s wonderful to know that Natasha provided such a thorough eye test and that James, Dana, and the rest of the team were cheerful, supportive, and always happy to help. We truly appreciate your kind words and recommendation, and we’re so pleased the team made you feel part of the Boots family.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service , very friendly staff

4 april 2026
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Antwoord van Boots Opticians

Thank you for your feedback. We’re delighted to hear that you received excellent service and found the team very friendly. We really appreciate you taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

Buying new glasses

The staff were very helpful at my appointment taking the tests before my appointment and explaining everything to me
Sunny helped me organise the glasses once I had chosen the pair I wanted, he made sure they fitted alright and because they are bifocals that the lenses would be in the right place.
Sunny was also helpful in ensuring I got the discount I was entitled to because I am over 60.
I went back 2 weeks later as my glasses were sliding down my nose and again Sunny was able to help me.
I also purchased a second pair of bifocal sunglasses as Boots are offering a discount on a second pair.
I would definitely recommend the team at Boots opticians Livingston and I thank them for their excellent service

3 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your experience. We’re delighted to hear that the team at our Livingston store were so helpful and thorough throughout your visit, from the pre‑appointment tests to explaining everything clearly. It’s wonderful to know that Sunny provided such attentive support, ensuring your bifocals were fitted correctly, helping you access the discounts you were entitled to, and assisting again when adjustments were needed. We really appreciate your kind words and recommendation, and we’re so pleased you received excellent service from the whole team.

Beoordeeld met 1 van de 5 sterren

Poor frames

My actual test was with an absolutely lovely woman went and got new glasses which were the exact same frames and booked an appointment to collect, later found out that appointment was never booked and got lucky when we found to see if my glasses had arrived, when we went to collect them later that day I immediately knew something was wrong but we were dismissed as it being my eyes needing adjusting, I've had glasses since I was about 7, I know the difference and a few days later we realised they were completely wonky, went back in was originally brushed off but they fixed them after much adjusting and the next day I've noticed the hinge is popping so the arms moving. For the amount of money I paid the quality is awful

17 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your feedback. We’re pleased to hear that your eye test was carried out professionally, but we’re sorry to learn about the issues you experienced with the collection, quality, and fitting of your glasses. This is not the level of service or product standard we aim to provide. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.

Beoordeeld met 5 van de 5 sterren

Sarah was very helpful and good at her…

Sarah was very helpful and good at her job the range of sunglasses where good all the staff were friendly

14 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your feedback. We’re so pleased to hear that Sarah was helpful and did a great job during your visit, and that you liked the range of sunglasses available. It’s lovely to know the whole team made you feel welcome and provided friendly service. We truly appreciate your kind words.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Rob the Optometrist at Boots Optician, Warminster exceeded my expectation. I have seen many opticians in the past but he was the most knowledgeable concerning my corneal graft and gave my eyes a thorough test regarding new glasses. Also, his colleague, Sarah, gave us great service concerning purchasing my new glasses. I highly recommend Boots Optician as you won't be disappointed.

16 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your experience. We’re delighted to hear that Rob provided such knowledgeable and thorough care during your eye examination, particularly in relation to your corneal graft. It’s wonderful to know his expertise exceeded your expectations. We’re also pleased that Sarah offered such great support when purchasing your new glasses. Your recommendation means a great deal to us, and we truly appreciate your kind words for the Warminster team.

Beoordeeld met 1 van de 5 sterren

Regretting a previous 5* review

I like this store. The optician is amazing and thorough. I brought back a previous pair of sunglasses that needed replacing after cataract surgery. I paid £102 for the lenses to be swapped out. As a new pair was £210. A week and a bit passed. I was called, thinking everything was done and to arrange a fitting. No. It was to say they wanted more money £110 or £130, all because they changed lense supplier. The price was agreed. The agreement was made. Contractually they should have honoured the price. Trust broken. Customer loyalty destroyed. How many other customers have they done this to?
Wrong, is an understatement. Not a great way to deal with contracts made and agreed to.
I spent my money elsewhere.
I suggest you do the same, if they mess you about too.

7 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your feedback. We’re pleased to hear that you value the optician’s care, but we’re very sorry to hear about the issues you experienced regarding the agreed price for your lenses and the subsequent request for additional payment. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.

Beoordeeld met 1 van de 5 sterren

Poor communication and quality of service

I have not had any good experience with Boots optician at Solihull. They were not able to manufacture Varifocals, I had to go back-and-forth for several months wasting my time and eventually had to have a refund. I was made to feel as if there was something wrong with me rather than their ability to make the correct lens. As I had eye test with them, I went ahead with simple reading glasses. One of them was delivered okay and the other had a big scratch on the frame so I had to re-order and currently I am wasting my time repeatedly calling Boots Opticians to see if reorder has been delivered to no avail as nobody picks up the phone so I’m not sure if they are ready to be picked up or when they will be. overall v poor experience for an expensive service that is not meeting standards of service or quality.

17 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your feedback. We’re sorry to hear about the ongoing issues you’ve experienced at the Solihull branch, including the difficulties with varifocals, the quality concerns with your glasses, and the frustration caused by repeated delays and lack of communication. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.

Beoordeeld met 1 van de 5 sterren

I felt degraded

My new specs. I get crossed eyed Doubled graded from the one I am using at present. Went for a check to get an extra pair. I was told to get used to it. Which I disagree. It makes me feel dizzy.

I felt horrid with the lady in charge (Cornwall St. Plymouth) yesterday she was trying to phone the other opticians to find out about my personal records. This is not acceptable bridge of confidentiality. I felt degraded with her action. Why would she do that! Not happy at all.

16 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your new prescription and that the glasses have made you feel uncomfortable. We also understand your concerns regarding how your records were handled and how this situation made you feel. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.

Beoordeeld met 5 van de 5 sterren

A confidence-giving experience.

The optometrist I saw, Lara, in Romsey, conducted her examinations in a refreshingly light, cheerful and humorous manner. She is clearly totally competent and her high level of interpersonal skill means she easily gauges and adopts the right manner to explain issues to each client. I came away with confidence about the way ahead for my eyesight and reassured by the clarity and fullness of her explanations.

16 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your experience. We are delighted to hear that Lara made your visit to our Romsey store such a positive one. It is wonderful to know that her light, cheerful, and friendly approach, combined with her clear professionalism, helped put you at ease during your examination. We are especially pleased that her explanations gave you confidence and reassurance about your eyesight and the way forward. We truly appreciate your kind words.

Beoordeeld met 5 van de 5 sterren

Fantastic service thanks Dora

17 april 2026
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Antwoord van Boots Opticians

Thank you for your feedback. We’re delighted to hear you received fantastic service and we’ll be sure to pass your thanks on to Dora. We really appreciate you taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

Pleasant experience

I had a really positive experience at Boots Opticians Meadowhall during my recent contact lens check. Anna was absolutely brilliant — professional, friendly, and very thorough throughout the appointment. She took the time to explain everything clearly and made sure I was comfortable with my lenses, answering all my questions without rushing.

It’s reassuring to have such attentive and knowledgeable service, especially when it comes to eye care. Thank you, Anna, for making the whole experience smooth and pleasant!

16 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your experience. We’re delighted to hear that Anna provided such thorough, friendly, and professional care during your contact lens check at our Meadowhall store. It’s wonderful to know she took the time to explain everything clearly and made sure you felt comfortable and well supported throughout. We truly appreciate your kind words and will be happy to pass them on to Anna and the team.

Beoordeeld met 5 van de 5 sterren

I went to boots opticians in St Albans…

I went to boots opticians in St Albans to see if I could have my glasses repaired. I was met by Maria who was incredibly helpful and said she could sort it out straight away. Within 5 minutes my glasses were fixed. I was incredibly grateful and wanted to thank Maria for being so kind and friendly and giving such brilliant service.

15 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your experience. We’re delighted to hear that Maria was able to help repair your glasses so quickly and efficiently during your visit to our St Albans store. It’s wonderful to know her kindness, friendliness, and prompt service made such a positive impression. We truly appreciate your lovely feedback.

Beoordeeld met 5 van de 5 sterren

Huz in the Preston branch was a…

Huz in the Preston branch was a delight. Attentive , professional and respectful. He explained everything and made me feel confident overall about my Selection.

15 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your experience. We’re delighted to hear that Huz provided such attentive, professional, and respectful care during your visit to our Preston branch. It’s great to know his clear explanations helped you feel confident in your selection. We truly appreciate your kind words.

Beoordeeld met 5 van de 5 sterren

Boots Opticians Fosse Park…

Visited Boots Opticians Fosse Park Leicester today for help with my bifocals glasses.
I met with Gurpreet who was totally professional, very knowledgeable and so very helpful. I left the store feeling looked after and exceptionally happy that I had been listened to and that my problem had been resolved. Thank you Gurpreet for your truly professional service.

15 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your experience. We’re delighted to hear that Gurpreet provided such knowledgeable, professional, and supportive care during your visit to our Fosse Park store. It’s wonderful to know you felt listened to and left feeling happy that your bifocals concerns were resolved. We truly appreciate your kind words and will gladly pass them on to Gurpreet and the team.

Beoordeeld met 5 van de 5 sterren

Good when not too busy

Had a bit of trouble getting through but okay in the end.

15 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your feedback. We’re sorry to hear about the difficulty you experienced trying to contact the St. Helens branch by phone. We understand how frustrating this can be, especially as a first impression. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.

Beoordeeld met 5 van de 5 sterren

I had an excellent experience at Boots…

I had an excellent experience at Boots Opticians in St. Paul’s. I was assisted by Bhik, Aybuke, and Inade (the optometrist), and I couldn’t be more grateful for their care and professionalism.

As someone who has glaucoma, I needed to have my eye pressure checked, and they handled everything with great attention and expertise. They were incredibly kind, respectful, and made me feel comfortable throughout the entire process.

They took the time to explain everything clearly and gave me valuable guidance, which is very important for managing my condition. Their support truly made a difference in my care.

I highly recommend this team to anyone looking for professional and compassionate eye care.

15 april 2026
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Antwoord van Boots Opticians

Thank you for taking the time to share your experience. We’re delighted to hear that Bhik, Aybuke, and Inade provided such caring, professional support during your visit to our St. Paul’s store. It’s especially important to us that you felt comfortable, listened to, and well informed while managing your glaucoma care. Your kind words about the team’s expertise and compassion are truly appreciated, and we’re grateful for your recommendation.

Beoordeeld met 5 van de 5 sterren

The staff at Galashiels Boots Opticians…

The staff at Galashiels Boots Opticians were so helpful and were able to mend my glasses without any fuss or cost. Exceptional customer service.

15 april 2026
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Antwoord van Boots Opticians

Thank you for sharing your feedback. We’re so pleased to hear that the team at our Galashiels store were able to mend your glasses quickly and free of charge. It’s wonderful to know you experienced such exceptional customer service.

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