Boots Opticians Reviews 

Staff need to be more welcoming, quite off hand.

The optician made me feel at ease and the staff were polite and approachable

Why aren't all Boots Opticians databases linked? Images taken in one store, can't be viewed by a different branch. Major disconnect, frustrating for customers, not reassuring from one eye test to the next.

Staff were very professional and helpful taking time to go through the options without rushing. This was not like experiences I've had at other opticians which felt like a conveyor belt and that you were just being pushed through the process

I visited the Warrington store on 2 separate occasions to request assistance with my prescription sunglasses and normal glasses.

Both times I was dealt with by Tracey who took the time to find out what my issues were and sorted them quickly and efficiently.

She is a credit to your organisation and gives excellent customer service.

Disgraceful customer service! I have been trying to order a new pair of designer glasses and sunglasses. Weeks and weeks later I’m still nowhere nearer to even trying them on. I’ve been to Rushden Lakes, to be told they don’t stock, but look in line and they can order them in. To which I did. I chased weeks after I’d given my 3 choices. One came in and no reason why they couldn’t get the others! Suggested I call Milton Keynes, again days of ringing and ringing to be told they’d put me through to the store, it rang and rang, no joy. I tried another day, it rang and rang again to be told again by customer services they’d put me through. After explaining the problem and processes where just not happening, they agreed a shop floor person would call me on an arranged date and time. Nothing. I’ve tried to call Leicester Fosse Park, to be put through again to the store, no answer!! I’ve rang directly myself to again ringing out and after a long time ringing the phone was cut off!! Disgusting service! I just want to try on the glasses, order and collect. Why is it so hard to do this. I’ve never had this service with other opticians.

Pleased with the service

Attentive, courthouse and professional

Very welcoming and efficient, no pressure to purchase.
All on one level.Optometriest explained everything very clearly.

Excellent professional optician and time keeping.
Support staff difficult to understand with training needed in price structure.
Overpriced, profit making frames and lens options with capacity to reduce.

I left a brilliant review on Google. Sadly now that's changed. Not the staff. They were great. But I, along with boots opticians helpline have been trying to ring the branch for two days. Nobody is picking up the phone. What's going on?

I am slowly losing faith in Boots. I went for an eye test and then went to pick up new glasses. Every visit is so difficult with mobility issues. Nobody really checked the glasses fitted so I had to go back as was in such discomfort. Then I was asked to go back for a fourth visit to have a retest as somehow they didn’t think the first test was right. Went back for the fourth time - I didn’t have time for the retest. Two opticians both told me different things about the glasses I had been given. Agreed to have one pair sent off as they weren’t as reactive as I was told they should be - I had to pay more although Boots said it was their fault I hadn’t been told. 10 days later I have heard NOTHING from them - do I phone up and chase? So poor. The glasses don’t fit and the prescription isn’t right. I know they offered to retake the test it but it’s time off work annd I can’t move freely and I’m already having to go back for the fifth time. Update - the store still haven’t contacted me after two weeks so I tried phoning. The phone is never answered and you can’t even leave a message!

A truly dreadful experience – abysmal customer service – essentially accused me of being a liar and wanted to charge me extra for the mistake they made in manufacturing, when I went to collect my glasses today. I ordered 3 pairs of glasses at Boots Opticians, Donegall Place, Belfast on 04.08.26. My prescription is not strong. We discussed the various grades of varifocal lenses, and the ophthalmologist was brought into the conversation to convince me that as I use glasses basically for driving only, I should plump for a middle grade varifocal. All agreed: 3 pairs of varifocals. I emphasised that I particularly wanted a pair of polarised varifocals for driving on sunny days. The ophthalmologist said, yes of course, you will need to see the dials/gauges within the car as well as those objects viewed through the windscreen – so varifocals are most appropriate – the disadvantage with single vison lenses is that it’s hard to focus on the dashboard dials, he said. I went to collect my glasses an hour ago (18.08.26) and there are two pairs of varifocals and a pair of distance only sunglasses. I explained that this is not what I ordered, to which the response was “the third pair, which are free, can’t be varifocals’’. I said that no one had told me this before now. Reply “it’s in the terms and conditions”. My reply, “no-one showed me any terms and conditions, and why on earth would I be lying about this?” I had suspected that the person who dealt with my order on 04.08.26 wasn’t sure what she was doing, but a more senior colleague had spotted this and pitched in to help – neither had told me that (1) the free pair of glasses could not be varifocals, or (2) my sunglasses would be single vision (that’s the sunglasses I told them I particularly want for driving, remember). So, the shop assistant apparently in charge today tells me that the sunglass lenses can be changed but there will be a further charge. I said that this is particularly bad customer service since, why on earth would I have agreed to one pair of glasses that are no use for driving, when I only use my glasses for driving. Dumb stare. They kept showing me a piece of paper (their order, which I hadn’t seen before) whereon it was written that the sunglasses were to be single vision. I felt throughout that I was essentially being accused of lying – not that there was any possibility at all that they had made a mistake. Not even countenanced. I asked how much they wanted more from me to change the sunglass lenses to varifocals. Reply: “it’ll be £30 but those frames that you wanted for sunglasses can’t actually be made with varifocals lenses, so your sunglasses will have to be a different frame”. Well, maybe that explains why they didn’t make my sunglasses varifocal, but again the first I’ve ever been made aware of this is this afternoon. So, I suggested that reason why someone arbitrarily changed the spec for those frames to single vision, is that they can’t be manufactured as varifocals. They never could have been varifocals. More blank stares. No possibility that anyone at Boots had made any sort of error – no, it was all obviously my fault as I had ordered what that had made. It was reminiscent of Carol Beer’s “Computer Says No” - the iconic catchphrase of the lazy, unhelpful bank clerk and receptionist character played by David Walliams in Little Britain. I felt like I was in one of those sketches. I told the shop assistant who appeared to be in charge that, you know what, don’t even bother changing anything, I’ll just take what you’ve wrongly supplied, and I will never be back at Boots Opticians, as your customer service and the way you imply that your customers are somehow trying to facilitate a deception, and that the shop assistant is always right - never the customer - is truly abysmal. So, I have the useless sunglasses in front of me now. I’ll just take my business elsewhere, and I strongly recommend that you do the same. Amateur hour personified.

Excellent service, I would highly recommend a visit if you need an eye test.

How quickly my visit was this time? I’ve always come to Booth for the last 40 years to buy my glasses. Me and my husband feel the same we both both love the best quality lens from Germany although the frames can be a little bit pricey but we do need a lot to add to our prescription

I have been using Boots opticians at Uxbridge for years and always get good advice and the best attention. This is important to me so that I get good lenses as well as good frames. This time Leela guided me with the correct bridge size of the frames as well and as always I am very happy with the outcome.

I needed to obtain glasses which were more than the everyday type due to recent cancer treatment. Boots staff were extremely knowledgeable and made sure that I had glasses that were a perfect fit for me.

Re Harrogate store. Excellent service from an engaging and friendly team. Eye test was professional. The team helped me select the glasses and accepted my request for ZEISS lenses, then gave me a good deal. Special mention to Rosie who was outstanding.

At the Newark branch I had an optician called Hesham who was very helpful, explained everything carefully and sorted out my problems. The assistant Danni was also very helpful and patient.

The optician takes time to discuss your sight health, listens to you and completes a thorough eye examination providing you with the results in a language you can understand. The team are really friendly and allow you time to pick your frames and help you choose.
Great customer service and quality of service.