Visited the Ilford branch of Boots opticians and can highly recommend to anyone looking for a great experience. Both Shaheena (optometrist) and Sharon were not only professional throughout but made me... Toon meer
Bedrijf heeft geantwoord
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Booking an appointment is super easy, same day appointment, booking in guy was super helpful, seen bang on time by a lovely young lady (wasn’t sure of name sorry!) and then seen by by a lovely young g... Toon meer
I would like to thank Boots Opticians in Eastbourne for their care, professionalism and patience over many years. The Optometrist takes such good care of my eyes and ensures I get any necessary tre... Toon meer
Bedrijf heeft geantwoord
Had a thorough routine eye test today and had the most amazing experience with incredibly polite and helpful and friendly staff Was seen by the team at Boots Weston Favell Northampton. Seen by L... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Boots Opticians
Geschreven door het bedrijf
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contactgegevens
Verenigd Koninkrijk
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Uitstekend
10K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Very personalised service
Very personalised service. Caring and supportive. Genuine customer service. Knowledgeable. Informative. The whole team make it a great experience. Best team by far for years. The last couple of years felt listened to. Well done Leah and Sam and opitician
13 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing such thoughtful feedback. We’re delighted to hear that you felt genuinely listened to and supported, and that the team provided such personalised, caring, and informative service. A special thank you for your kind words about Leah, Sam, and the optician. it’s wonderful to know they made such a positive difference. We truly appreciate your recognition of the whole team and are grateful for your trust over the past few years.
Could not ask for a better service
I got a pair of glasses in January and they are too heavy, went back to boots to see what could be done said I could pick a new pair no problem at all
15 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re so pleased to hear that the team were able to help you quickly and make the process of choosing a more suitable pair of glasses so straightforward. It’s important to us that your glasses are comfortable, and we’re glad this could be resolved with no hassle. We truly appreciate your feedback.
Mr Hasson was friendly and talked…
Mr Hasson was friendly and talked through the process clearly. I was probably his last client of the day with the appointment being 20:15. Hope he’s there in a couple of years for my next check up!
14 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re delighted to hear that Mr Hasson was friendly and took the time to clearly explain everything during your appointment, especially so late in the day. Your kind words are greatly appreciated, and we hope to welcome you back again for your next check‑up.
Prices on display are misleading
Prices on display are misleading, on average at the till the price nearly doubles for so-called “extras”. Price dripping for extras is deliberate by Boots.
Recommend go elsewhere, somewhere like Asda Opticians…the price you see is the price you pay
14 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re sorry to hear that the pricing did not feel clear and that the additional options at the point of purchase left you disappointed. Transparency around pricing is important, and we appreciate you raising this. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Staff rude and non engaging
Staff rude and non engaging. We were stood at the counter waiting to be served for approximately 10 minutes whilst one lady sat at the computer next to us and another walked past without giving us any acknowledgment at all.
The optician was ok.
2 december 2025
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re sorry to hear that you felt ignored while waiting to be served and that this affected your experience. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Super friendly optician and staff as…
Super friendly optician and staff as always. Prices are a little more expensive than elsewhere but you get what you pay for with great staff.
23 december 2025
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re so pleased to hear that you consistently find our opticians and team super friendly and helpful. We really appreciate your recognition of the care and service provided, and we’re glad you feel the quality reflects the value.
Wonderful Service the staff were…
Wonderful Service the staff were friendly and very helpful
5 november 2025
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback. We’re so pleased to hear that you received wonderful service and found the team friendly and helpful throughout your visit. We really appreciate you taking the time to share your experience.
Contact Lens Reward Scheme disorganised
Yet again, contact lens reward scheme fails to deliver. Expecting my delivery last weekend, now rescheduled to next weekend - despite them raising the order over 2 weeks ago. I've been on this plan near 2 years and it is the same EVERY single time. I get offered an apology and a token gift voucher but nobody at all taking ANY responisibility for sorting this! Sorry Boots, I'm leaving!
14 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re sorry to hear about the repeated issues you’ve experienced with the contact lens reward scheme and the ongoing delays to your deliveries. This is not the level of service we aim to provide, and we understand how frustrating it must be to encounter the same problem multiple times. Can you please contact us at contactlenses@boots-opticians.co.uk with a copy of your review and we will be in touch.
An efficient eye appointment
Francis the Optometrist explained everything to me clearly and her manner was lovely.
Demi was so helpful and patient when I was choosing new frames.
My experience today was thoroughly enjoyable, with such friendly staff
14 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Francis explained everything so clearly and made you feel comfortable during your eye test, and that Demi was patient and helpful while supporting you with your frame choice. It’s wonderful to know the friendly team made your visit so enjoyable. We truly appreciate your kind words.
Everything went wrong.
Everything went wrong.
Whilst the sight test was carried out professionally- ordering the glasses was a real problem.
I chose the glasses style and ordered a 2 pairs taking advantage of the offer.
I paid for the glasses using their Klarna to pay in instalments.
This proved to be a very slow process and involved a long wait as the assistant wasn’t aware of the process.
Eventually I paid and as arranged- 2 weeks later went to collect them .
( seemed a long wait to me)
I don’t live near the store (Fosse Park - Leicester) so it was a half hour drive.
On arriving at the store I was told that the glasses hadn’t been ordered as Klarna hadn’t worked.
I wasn’t told about this and wasted a return trip and 1.5 hours of my working day ( for which I wasn’t paid)
Unfortunately when they ordered the glasses again I was told that the frames were no longer produced.
As I was in a rush I subsequently made a rash decision on an alternative pair which I don’t like in retrospect.
They still couldn’t work out Klarna so having been offered a slight discount I agreed to the pair and they said they would work out Klarna when I collected the glasses ( 2nd trip which cost me money)
When I collected the glasses they said there was an issue with Klarna so reluctantly I agreed to pay in one hit- I don’t think I was offered the discount they promised - their receipt didn’t make any sense.
Having now had the glasses for a week - I’m not really satisfied with the frames and to my surprise , today I was contacted by Boots saying my glasses had arrived!
I explained I was wearing them as I spoke!
I probably won’t be using Boots Opticians again- overall it cost me too much time and their customer service is rubbish.
7 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re sorry to hear about the multiple issues you experienced after your sight test, including problems with ordering, payment, communication, and collection of your glasses. This is not the level of service we aim to provide, and we understand how frustrating and time‑consuming this must have been. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
staff were very polite and very…
staff were very polite and very professional
from the minute I walked to the opticians desk until I left.
14 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re pleased to hear that you found the team polite and professional throughout your visit, from the moment you arrived to when you left. We truly appreciate you taking the time to share your experience.
Eye test at Wimborne Boots optician
Eye test at Wimborne Boots optician. Optometrist Henry very thorough with eye examination and Thank-you to Lynne very helpful with finding me the right glasses. Have always found the staff here very friendly, efficient and helpful at this branch
7 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Henry provided such a thorough eye examination and that Lynne was so helpful in finding the right glasses for you. It’s lovely to know that you consistently find the Wimborne team friendly, efficient, and supportive. We truly appreciate your kind words.
Boots Daventry Road Coventry
Boots Daventry Road Coventry, Hi Radhika, thanks for a great service with regards to my eye test, thoroughly engaged and answered my questions clearly, especially the point system with my cataract so fully understand the slight deterioration in going forward.
Kind regards AA
14 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re delighted to hear that Radhika provided such a thorough and engaging eye test, taking the time to answer your questions clearly and explain your cataract results in a way that was easy to understand. We truly appreciate your kind words and are glad you felt well supported during your visit to our Daventry Road Coventry store.
I was very happy with the service and selection
I was very happy with the service and help I received. They have a great selection of frames and I’m sure there is something for everyone!
Rubie was super helpful and sorted out an issue with my glasses quickly and efficiently. I was a bit worried but I didn’t need to be!
14 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that you were happy with the service and found such a great choice of frames. It’s lovely to know that Rubie was able to resolve the issue with your glasses quickly and efficiently and put your mind at ease. We truly appreciate your kind words.
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Repaired my Glasses with no fuss & Free and cleaned them
Hi - This is a review for Wantage branch
I popped in today after my beloved but slightly overweight Labrador sat on my glasses. I showed the assistant who asked for 5 to 10 minutes and when I returned - hey presto they were perfect - as good as new!. He tested them and amazingly then cleaned them!
Just the service I would love to imagine across the board. Well done - Very pleased and I will definitely recommend you. I did check a few prices while I was waiting and I am 99% sure that they compare favourably with the other big brand optician in Wantage - who were 100% less accommodating. Sadly I did not get the assistants name (he) but it was 14th April around 11am!
14 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing such a lovely experience from our Wantage branch. We’re delighted to hear that the team were able to repair and clean your glasses so quickly and thoroughly — even after your Labrador’s mishap! It’s great to know you felt so well looked after and satisfied with the service and value. While we don’t have the colleague’s name, your kind words will certainly be shared with the team. Thank you for your recommendation; it really means a lot to us
Thorough examination
The optician, Joy, was very thorough and clear throughout.
1 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re so pleased to hear that Joy was thorough and clear throughout your eye examination. We truly appreciate your kind words and are glad you felt well looked after.
The staff get full marks!
The staff were really helpful and gave great care to give me all the information I needed both during the test and when choosing the frames and the technical side of the prescription. Special mention should go to Raf who was really engaging and informative and also Dee who gave me plenty of time to sort out exactly what I needed and what was best for my situation. This was at your Witney branch
13 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Witney branch provided such helpful, informative care throughout your eye test and while choosing your frames and prescription. A special thank you for your kind words about Raf and Dee. It’s wonderful to know their engaging, patient, and thoughtful support made such a positive difference. We truly appreciate your feedback.
Boots optician in Oakham
I visited Boots optician in Oakham, Rutland to try some frames for new glasses.
The staff were very pleasant and helpful especially Julia.
Thanks a lot
1 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re so pleased to hear that the team at our Oakham store were pleasant and helpful, and we truly appreciate your kind words for Julia. Thank you for taking the time to leave this lovely feedback.
Human-first customer service
I was nervous about buying my first pair of glasses, and getting the right pair for me. I was trying some on, and Sami offered me really helpful advice on fit. With so many shapes and sizes, he helped me understand which ones worked best for my face. Uncertain the eye test I’d had elsewhere was accurate, Sami kindly called them to get further information and Lisa booked me to have my prescription checked where, after some swift and expertly handled tests by a lady (sorry, I didn’t note her name), Mohib offered such clear explanations and advice, putting me at ease. Lisa then took me through my purchase with such calm and care, and I left feeling excited instead of daunted about my new glasses.
When spending a lot of money, this kind of friendly and expert customer service is so important, and even better, it felt human rather than transactional. Thank you to everyone for such a great experience!
11 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Sami offered such helpful advice when choosing your frames, and that Lisa and the team supported you so kindly through checking your prescription and completing your purchase. It’s wonderful to know Mohib’s clear explanations helped put you at ease and that the whole visit felt personal and reassuring. We truly appreciate your kind words and are glad your first pair of glasses became an exciting experience.
Collected spectacles and Kush at Sedley…
Collected spectacles and Kush at Sedley Place London W1 was amazing, taking time to ensure they fitted and were comfortable.
10 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re so pleased to hear that Kush took the time to ensure your new spectacles fitted comfortably and that you had such a positive experience at our Sedley Place store. We truly appreciate your kind words.
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