Visited the Ilford branch of Boots opticians and can highly recommend to anyone looking for a great experience. Both Shaheena (optometrist) and Sharon were not only professional throughout but made me... Toon meer
Bedrijf heeft geantwoord
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Booking an appointment is super easy, same day appointment, booking in guy was super helpful, seen bang on time by a lovely young lady (wasn’t sure of name sorry!) and then seen by by a lovely young g... Toon meer
I would like to thank Boots Opticians in Eastbourne for their care, professionalism and patience over many years. The Optometrist takes such good care of my eyes and ensures I get any necessary tre... Toon meer
Bedrijf heeft geantwoord
Had a thorough routine eye test today and had the most amazing experience with incredibly polite and helpful and friendly staff Was seen by the team at Boots Weston Favell Northampton. Seen by L... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Boots Opticians
Geschreven door het bedrijf
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contactgegevens
Verenigd Koninkrijk
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Uitstekend
10K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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My sunglasses had been chewed by puppy…
My sunglasses had been chewed by puppy .
So needed a new pair, Amanda went out of her way to help me find a suitable pair of replacements
10 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re so pleased to hear that Amanda went out of her way to help you find the perfect replacement sunglasses after your puppy mishap. We truly appreciate your kind words and are glad she was able to support you so well.
Very respectful and telling us a lot of…
Very respectful and telling us a lot of information that was needed and they showed up on time
12 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re so pleased to hear that the team were respectful, informative, and punctual during your visit. We truly appreciate your kind words.
Boots Opticians Fareham
I visited Fareham Boots Optician on 11th April 2026 where I had booked an eye-test online.
I was dealt with promptly and given my prescription swiftly after the eye-test.
I was then introduced to a Consultant named Paula Barker who helpfully introduced the various ranges and advised me on suitability and quality as I was a little overwhelmed. I would like to compliment Paula Barker for her professionalism, patience and exceptional customer service. Paula was engaging and an absolute asset to your company and I was very pleased with my purchase. I would definitely recommend Boots Opticians as Paula Barker was an ambassador and credit to your brand.
11 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Paula provided such professional, patient, and supportive guidance after your eye test, helping you feel confident when choosing from the different ranges. It’s wonderful to know her customer care made such a positive impression. We truly appreciate your kind words and your recommendation for our Fareham store.
Boots optician’s
Went on line to book an appointment with Boots opticians at Wallisdown rd Bournemouth got same day appointment, staff warm and very helpful, examination of my eyes, the ophthalmologist was reassuring and told me what the procedure was going to be and very friendly and professional.
11 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re so pleased to hear that you were able to book a same‑day appointment and that the team at our Wallisdown Road store were warm, helpful, and reassuring throughout your visit. It’s wonderful to know the ophthalmologist explained each step clearly and provided such professional care. We truly appreciate your kind words.
Great information and advice given
Great information and advice given by Optician Andrea on 18 March 2026 and great help and advice given by Ellie on 18 March and 27 March 2026 in the store in Boots, Bangor, North Wales. I have been a customer of Boots Opticians for well over 30 years in 3 different stores, always had great service.
18 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re so pleased to hear that Andrea provided clear information and helpful advice during your eye test, and that Ellie supported you so well on both visits. It’s wonderful to know you’ve trusted Boots Opticians for over 30 years and continue to receive great service. We truly appreciate your loyalty and your kind words for the Bangor team.
Thoroughly professional eye and eye health test.
I had an eye test and eye health check and I planned to buy new glasses. I met four members of staff including the optometrist, Aizza and Anna and all were completely welcoming and professional and using top quality equipment.
Optometrist Aizza very clearly explained the machine readings and my eye health.
I did order new glasses.
10 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Aizza, Anna, and the team made you feel so welcome and provided such professional care throughout your eye test and health check. It’s wonderful to know that everything was clearly explained and that you felt confident ordering your new glasses. We truly appreciate your kind words.
Excellent service received from Charlie.
What a brilliant outcome from my visit to Boots Opticians today. I had a couple of my glasses refitted as they had become loose. What luck that I could see Charlie who fitted them for me. He spent time re fitting, altering and explaining to me what he was doing to help. He even tightened up some screws on the pair I was wearing. He could not have been more helpful. What excellent service. Thank you Charlie.
11 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re so pleased to hear that Charlie took the time to adjust your glasses carefully and explain each step, ensuring everything fit comfortably again. It’s wonderful to know his help made such a positive difference. We truly appreciate your kind words.
Great service at Boots Opticians in Gloucester.
We had a really positive experience at Boots Opticians in Gloucester yesterday. The service was professional yet friendly, and we felt well looked after throughout.
Avneet took the time to understand my medical history and gave clear, reassuring advice. Sudip was equally thorough in explaining the scans for my husband, and Jason supported us both with additional scans and helped guide our lens choices, including the benefit of varifocals.
Overall, a welcoming, knowledgeable team who provided an excellent service. Highly recommend.
9 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Avneet, Sudip, and Jason provided such professional, friendly, and thorough care during your visit to our Gloucester store. It’s wonderful to know you felt well supported, clearly informed, and confident with your lens choices. We truly appreciate your kind words and recommendation.
Great Opticians
Always get wonderful service. All the staff are great, knowledgeable and friendly. Issy is particularly good and always helps me with a smile.
10 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your lovely feedback. We’re so pleased to hear that you always receive wonderful service and that the team are consistently friendly and knowledgeable. A special thank you for your kind words about Issy. We truly appreciate your continued trust.
The staff were very helpful
The staff were very helpful, kind and caring. Nothing was too much trouble. From Muhona who did my eye test to Zoe who helped with my choice of glasses. It was first class service.
2 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re so pleased to hear that the team were kind, caring, and so willing to help throughout your visit. A special thank you for your lovely comments about Muhona and Zoe, we’re delighted they made your experience first class. We truly appreciate your kind words.
Your pushy sales isn't acceptable
Your pushy sales isn't acceptable. Someone going in for a eye test should not be made to feel like they cannot just take the details and leave. Instead bring them out drop them in front of the glasses and talk to them about which they choose. My mum who's 60 felt pressured to buy glasses she cannot afford due to this approach. I would class it as abusing sales to vulnerable people!
10 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re sorry to hear about your mum’s experience and that she felt pressured during her visit. This is not the approach we aim to take, and we appreciate you bringing this to our attention. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
The staff at at boots Victoria branch…
The staff at at boots Victoria branch were fantastic, especially Sergio,freeza and tamim. From the eye test to getting my new vari foculs couldn't be happier.
2 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Victoria store, especially Sergio, Freeza, and Tamim, provided such fantastic care from your eye test through to choosing your new varifocals. We’re so pleased you’re happy with the results, and we truly appreciate your kind words.
Wimborne Minster
Eye test appointment for myself and 2 kids at Boots opticians in Wimborne Minster. Frances, Demi and Lynne were all fantastic. Very helpful, clear with their explanations and great with the kids. Thoroughly recommend.
8 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Frances, Demi, and Lynne were so clear, helpful, and great with your children during your visit. It’s wonderful to know the whole family felt well supported. We truly appreciate your recommendation.
Very helpful and friendly staff
Very helpful and friendly staff
Especially Lily and Theviah.
Also the lady who did the full test on my eyes.
9 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re so pleased to hear that the team, especially Lily, Theviah, and the optometrist who carried out your full eye test, were friendly, helpful, and supportive throughout your visit. We truly appreciate your kind words.
Customer service
Went into boots opticians to buy new frames the customer service was unreal . The patience and friendliness that Catilyn shared made me feel important. Nothing was a problem for her and when I received my glasses they was so uncomfortable she tired everything to make them perfect. Unfortunately I had to pick another frame which was no problem. Highly recommend her on the customer service .
8 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Caitlyn provided such patient, friendly, and attentive support while helping you choose and adjust your frames. It’s wonderful to know she made you feel valued and took the time to make sure your glasses were right for you. We truly appreciate your kind words and recommendation.
great helpful member of staff
Knowledgeable helpful member of staff (Aquilla )
8 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re so pleased to hear that Aquilla provided knowledgeable and helpful support during your visit. We truly appreciate your kind words.
Just visited Boots in Romsey and felt I…
Just visited Boots in Romsey and felt I should write to say how pleasant the experience was. The shop is immaculate and all the staff were very helpful. I started with Jon and Catherine for the tests who talked me through these and then the results. This was followed by the 'front of house' team - Charlie, Jo and Paige who were extremely knowledgeable and helpful. Shout out to Charlie who made the experience of trying on new frames fun! Back in 2 weeks to collect my new glasses.
8 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Jon and Catherine guided you clearly through your tests and results, and that Charlie, Jo, and Paige provided such helpful and knowledgeable support when choosing your frames. It’s wonderful to know Charlie made the process fun, too. We truly appreciate your kind words and look forward to welcoming you back to collect your new glasses.
I went to Boots Optician Barkingside…
I went to Boots Optician Barkingside to see if someone could repair the nose protector on my magnification loupes. I didn’t have an appointment but Sarad kindly had a look at them for me and repaired the nose protector.
Extremely professional. I would highly recommend this store.
3 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Sarad was able to help repair your loupes, even without an appointment, and that you found the service so professional. We truly appreciate your kind words and your recommendation for our Barkingside store.
I have used Boots in Thornton Cleveleys…
I have used Boots in Thornton Cleveleys for a number of years. I visited the store 4weeks ago and needed some help with cancelling my contact lens subscription for a little while as I have moved away to Scotland. The staff were super helpful and went over and above - especially Emma the assistant who even called me back to reassure me that it was all taken care of. I highly recommended Boots for their professional approach and customer service….
9 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Thornton Cleveleys store were so helpful in supporting you with your contact lens subscription. It’s especially lovely to know that Emma went the extra mile to follow up and reassure you that everything was taken care of. We truly appreciate your kind words and recommendation, and we wish you all the best in Scotland.
Friendly and not rushed.
I visited Boots Opticians in Bath on Saturday, not used them before but will definitely be back. Hollie carried out the first part of the tests swiftly followed by Joy Tan carried out my eye examination. Joy was a pleasure and took her time to explain everything. I was then back with Hollie who helped me to choose the right kind of frame for the lenses I need. Again no pressure, not rushed, Hollie was just lovely. Looking forward to picking up my new frames soon. Thank you.
4 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Hollie and Joy made your first visit to our Bath store so positive. It’s wonderful that Joy took the time to explain everything clearly and that Hollie supported you so kindly and patiently while helping you choose the right frames. We truly appreciate your kind words and look forward to welcoming you back when you collect your new glasses.
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