Bayfields Opticians & Audiologists - Harrogate Reviews 71

I was very well looked after. All staff were helpful and friendly. Things were explained to me in plain English and there was no sales pressure.

Technical skills of contact lense optician. Continuity of her service over a number of years gives assurance and confidence.

Excellent service very helpful & patient

Quick attention.
Was taken for eye exam promptly and then had help in choosing my frames. All in all a pleasant and relaxed experience.

Quality counts!!

Whenever I pop in the staff are so friendly and eager to please.

The eye bag you sold me for blepharitis was 50% more expensive than on eBay? Please advise?
The instructions for use could be a great deal better and not so ambiguous. Pictures would help especially for the prescribed massage following the application of the bag.
The eye test was professional and hopefully accurate.
Generally pricy reflecting the aspect of a prime location possibly although I didn’t realise you were such a large business with many outlets so this really shouldn’t come into the equation.
After sales pushy. Always guarantee a warm welcome and I trust the expertise of the technical staff.
Thank you.

Always great. Just collected a pair of prescription sunglasses & new lenses for my regular glasses & very pleased with both. Great friendly service.

Friendly, thorough and efficient service

Very friendly and efficient

Excellent service for my sight and hearing.

Very competent and polite lady who carried out my eye examination.

Friendly, professional service. All results clearly explained.

My first visit to this optician was unfortunately not a great experience. As it was my first ever appointment, I was hoping to feel reassured and guided through the process. Instead, the interaction felt very impersonal. I felt more like I was being instructed by a robot than being looked after as a patient. Each process hasnt been explained so well and so as the equipments being used and what was for. There didn’t seem to be much warmth or passion, and the overall manner was not particularly pleasant, which made the experience uncomfortable.

However, I would like to mention that my follow-up visit with the audiologist was completely different. The audiologist was extremely thorough, professional, and genuinely pleasant throughout the appointment. The lady called Daya took the time to explain everything clearly and made me feel at ease. It was a very positive and reassuring experience.

I hope the optician side can take some feedback on board, as a more welcoming and personable approach would make a big difference, especially for first-time patients.

I totally trust the companies technical ability when it comes to eye tests. My experience of the St Annes Bayfields is that the staff are not just competent but friendly and helpful. There is a warmth there which makes so much difference.

Efficient and professional service throughout the process

Very efficienr, friendly service.

Very helpful optician and good explanation.
Great choice of glasses for a teenager.

Very Professional, efficient & polite