Bayfields Opticians & Audiologists - Morpeth Reviews 64

Nice friendly service and very thorough, the advice and referral was accepted, so I will return after my lazer treatment.

Excellent service - the complete package offered by very professional and friendly staff.
As a contact lens wearer, glasses and reading glasses, it is always a very long and complicated appointment.
Really appreciated the advice from Heather and the rest of the staff - Sophie in particular guiding me through everything.

Reminder of appointment, on time for appointment, staff friendly and optician took time in examination and was thorough and efficient.

Friendly staff. A thorough examination with clear explanation of the issues.

Appointment rearranged twice. Room dedicated to audiology hot and oppresive. Locum only available on one day a week. First ten minutes spent trying to fix software on the phone to call centre. Room and seating arrangement not ideal for taking hearing test, had to pull chair up close to laptop to do test.

Great service

Everyone was so welcoming and efficient

A business which provides an excellent service to assist their customers in choosing their perfect choice in spectacles. Colour, shape and fit to suit their facial features. They have an excellent audiologist who takes time to explain there products, tests hearing capacity and gives advice. Customers can call anytime to lleave hearing aids for regular check-ups at no charge.

All of the staff were excellent friendly and helpful and put you at ease

Absolutely brilliant staff were very professional and very friendly and helpful.

The staff made the experience very relaxed and easy

As always a friendly greeting and made so ever at ease ..and thankyou to Sarah for a very positive experience 👀👀...at morpeth

Yes it went well didn’t find anything so that was good ,,I just have to monitor the ear now

Kind, caring and professional service.

Very good examination. Clear explanation.
Very friendly. Allayed any concerns I had

Very friendly optician and she explained everything in great detail to me.

This was my first time meeting a new audiologist. He didn't know the reason for my appointment (annual checkup). He adjusted my hearing aids and said everything would sound louder but it would settle after a couple of days. I struggled but by the second day I could not hear properly and was getting terrible feedback in the right ear. I rang the Morpeth branch on 14th of May and was told the only available appointment was Friday 16th. I had something booked in that day for which I had paid in advance. I was told this was the only appointment as the audiologist would be on holiday for 2 weeks. I was offered an alternative in Barnard Castle but then was told that wasn't available either.
I took the appointment on the 16th. I was told that the left hand hearing aid wasn't working and this was corrected. The feedback was adjusted, although I was told this had been done at the first appointment I don't believe it was.
At both appointments I requested replacement rubber ear buds (the bit that actually goes into the ear. At both appointments I was told the size I need were not in stock. I asked if someone could ring me when they were in stock and 11 days later I have not had a phone call.
I have always been delighted with my hearing aids and the service I received from the previous audiologist. I am extremely disappointed. This has caused discomfort, inconvenience and the cost of a course. Just very disappointing and not the service I had come to expect