I was always supported by my first class advisor who had my interest at heart from the beginning to the very successful outcome. I was listened to and always given the best advice which I was very hap... Toon meer
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We utilised the free service initially and then requested help through the paid for service. I found all the people we came into contact with professional and extremely knowledgeable and most importan... Toon meer
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Prompt and professional. All the staff we interacted with had great level of knowledge and experience and the resources are so useful in helping family navigate such a complex and opaque funding syste... Toon meer
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I cannot thank Beacon enough for their support and guidance through the CHC appeal process for my father - a process that is no doubt bewildering for so many. With the help of our case worker w... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
The experienced team at Beacon provide expert advice, casework and advocacy for families trying to navigate the NHS Continuing Healthcare system.
Contactgegevens
Verenigd Koninkrijk
- www.beaconchc.co.uk
4,5
Uitstekend
275 reviews
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Making decisions with expert help.
Beacon wrote a helpful report after we failed a CHC assessment. It was clear, factual and unbiased. As a result I was better able to make an informed choice about my best course of action. This was not to appeal but to consider a new application in view of my husband's changing needs.
3 september 2025
Antwoord van Beacon CHC
Thank you Sue for taking the time to leave a review. It's wonderful to read that after receiving Beacon's guidance you felt enabled to explore alternative options, and make an informed choice. Your comments have been passed to the team. Amy
Beacon were so helpful and knowledgeable throughout the whole process of applying for CHC
Awaiting the outcome but we're so glad we used Beacon to support us during this very stressful time. Our advocate was very experienced and helped us through this process. She was extremely thorough and well prepared for our meeting. She was very knowledgeable and ensured we got accurate grades in each assessment domain with good evidence and argued our case well. It is a very good feeling knowing we did our utmost best and I know without our advocate supporting us through this complicated process we probably wouldn't have continued trying to get CHC
26 augustus 2025
Antwoord van Beacon CHC
Thank you for taking the time to write a review and for trusting Beacon to support you through this stressful and complex process. We wish you every success with your case. Your comments have been passed to the team. Amy
They really are worth it …
The first thing to say about Beacon is their guide to navigate the CHC process independently is amazing. They provide everyone with the incredibly detailed steps to each level, initial Assessment, Appeal and legal challenge. This armed me with what should happen and how to navigate.
The problems for us occurred when you hit what should happen with CHC, Local Authority, hospital and discharge to assess. This was an absolute minefield of multiple organisations wanting to pass the problem, cost and responsibility coupled with totally inexperienced and inadequate staff. We were declined CHC funding and told by Local Authority that my sister could live independently with just alarms to request assistance. My sister has complex epilepsy, medication, mobility and other issues.
This is when I went to Beacon. We paid for their assessment to inform our likely success and hourly for support at the appeal. Our assigned advocate was incredible. Knowledgeable, calm, polite and sensitive. We won the appeal on the grounds that my sister met all four of the key indicators. Only one is required to be eligible for CHC funding.
If you really believe your case meets CHC criteria and are rejected go to Beacon. If you aren't sure but think you might go to Beacon. If you don't have any money use their guide, if you do then pay them for the support you need. It seems like a lot of money but they really are worth it. Thank you Beaon and Gina.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Beacon CHC
Thank you Di for taking the time to leave a review. It's wonderful to read that you felt supported by your caseworker, and that you benefitted both from Beacon's paid services, and from our free resources. It's great that you felt our services to be value for money. We would appreciate if you would remove the name of the individual team member who supported you to ensure that the review isn't removed. Thank you again for taking the time to submit your feedback, your comments have been passed to the team. Amy
Beacon were excellent in supporting us…
Beacon were excellent in supporting us with our Continuing Healthcare (CHC) funding application. From the start they were clear about their services and fees, and communication was always smooth. Our advocate Jess was approachable, highly knowledgeable, and very thorough in reviewing the care and medical notes. She built a strong case, and her presence at the assessment gave us real confidence – she was always ready to defend our points clearly and professionally. Thanks to her diligence and expertise, we achieved a successful outcome.
5 augustus 2025
Antwoord van Beacon CHC
Thank you Manoj for taking the time to leave a review. It's wonderful to read that you found your experience with Beacon, and with your individual caseworker, to be diligent, clear and professional. Your comments have been passed to the team. In accordance with policy we would appreciate if you would remove the name of the individual caseworker involved to ensure the review is not removed from the site. Thank you again, Amy
Invaluable support
Hannah was a huge support. Her knowledge and attention to detail was amazing and it is genuinely one of the best decisions I have made. This process is incredibly complex for the layman and Hannah guided me through every step.
22 augustus 2025
Antwoord van Beacon CHC
Thank you Chris for taking the time to leave a review. It's wonderful to read that you found your experience with Beacon, and with your individual caseworker, to be supportive and that the complex processes were simplified for you. Your comments have been passed to the team. In accordance with policy we would appreciate if you would remove the name of the individual advocate involved to ensure the review is not removed from the site. Thank you again, Amy
Excellent professional service
Excellent professional service guiding through the minefield that is CHC
Sound honest advice and for me a positive outcome
My case worker Mia was absolutely fabulous and I can’t thank her enough for her support and kindness throughout this process
I highly recommend their services
21 augustus 2025
Review zonder uitnodiging
Antwoord van Beacon CHC
Thank you Jane for taking the time to leave a review. It's wonderful to read that you found your experience with Beacon, and with your individual caseworker, to be professional, honest and kind. Your comments have been passed to the team. In accordance with policy we would appreciate if you would remove the name of the individual caseworker involved to ensure the review is not removed from the site. Thank you again, Amy
Knowledgeable staff
I found staff to be very helpful and knowledgeable. Phone calls and e-mails were quickly answered. I had one case worker throughout the process.
I liked the way customers are charged monthly for the services they receive.
8 augustus 2025
Antwoord van Beacon CHC
Thank you for taking the time to leave a review. It’s wonderful to read that you found your caseworker to be helpful and knowledgeable, and that you found our service consistent and coherent. Your comments have been passed to the team. Amy
My experience over a period of time is…
My experience over a period of time is that during this very stressful time of accessing CHC, the Beacon team has provided expert support and guidance along side the much needed emotional support. They have always provided prompt and expert professional support as a team. What Beacon is especially good at is working as a team to provide the best possible service. Sarah
11 augustus 2025
Antwoord van Beacon CHC
Thank you for taking the time to leave a review. It’s wonderful to read about your experience with Beacon. We pride ourselves not only on the expert knowledge of our team members and their sensitivity during what can be incredibly emotionally demanding times for people, but also on the way we work together to provide what our clients require. It is great to read that this was your experience. Thank you again for your comments which have been passed to the team. Amy
My Experience Of A Highly Effective Service
I was recommended to use Beacon by Muscular Dystrophy UK. Every part of the process was seamless and professional. Their website has a great deal of helpful information when trying to navigate your way through CHC Funding. The range of pricing which covers different levels of support is also useful.
My husband and I chose to engage in the most comprehensive level of support. The process of challenging the ICB’s original decision was as stress free as it could be for my husband and myself. My caseworker was supportive, thorough, professional and extremely competent. Every step was clearly communicated and explained.
I highly recommend Beacon when navigating the area of CHC. I can’t thank and praise Beacon enough.
10 juni 2025
Review zonder uitnodiging
Antwoord van Beacon CHC
Thank you for taking the time to leave a review. It’s good to hear that you found the information on our website useful, and that you were able to benefit from the different levels of support we offer. We aim to ensure that everyone who would benefit from receiving support is able to, and it’s great that you feel able to recommend your chosen package. Thank you again for your comments which have been passed to the team. Amy
I've tried unsuccessfully several times to get help from Beacon
I've tried several times to get help. I left a voicemail back around May but heard nothing back. Social Services then advised me to complete a form requesting (was it tier 2? advice) where you can get up to 90mins advice. I did that also in May but heard nothing. My CHC nightmare continues, my MP contacted them at one point which resolved one of the issues but the rest goes on, the stress I'm suffering as a result is off the scale but there appears no one who can advise me of my rights. The only people are Beacon and the response has been total silence. I feel incredibly alone.
Bev
Update 19 August, thanks for your update, I’d just like to add some context. You say the advisor suggested I call back in response to the first call. I did in fact call back and got the answerphone message, I thought I left a message. When I submitted the contact form I put a lot of information about the situation, I did not just say social services funding had been withdrawn. I expla8ned that CHC were refusing to fund my husbands main service and gave a lot of detail. If that was not on the form that came through your end I can only assume there was a glitch with your form. I made it clear I was requesting tier 2 advice on the advice of social services.
I did not receive any further calls from you. No one has rung me identifying themselves as calling from Beacon. I’ve been inundated with spam calls and normally leave my voicemail to pick up the message on the basis that if it’s important a message will be left. No one from Beacon has emailed me during the last few months until the email correspondence that has come about as a result of my review raising the issue.
I’m very grateful that someone has now emailed me and that you are providing advice,it’s like a light at the end of the tunnel.
Thanks
Best wishes
Bev
19 mei 2025
Review zonder uitnodiging
Antwoord van Beacon CHC
Hi Bev, thank you for your feedback. We’re really sorry to hear that your experience during your husband’s assessment has been so difficult. Due to the number of people experiencing challenges within the CHC process, our helpline is currently busier and more in demand than it ever has been, and this demand is increasing. We are currently in the process of training new team members and developing our phone system to better address the needs of those who contact us, and to enable us to schedule callbacks with individuals while they are waiting.
In order to check our records and understand the timeline of events I am talking with my colleagues and I will come back to you as soon as I can with further information.
Thank you again for taking the time to submit your comments which are important for the development of our organisation. Amy
UPDATE: Hi Bev, thank you for your patience while I spoke with my colleagues and looked into our records to understand the timeline of events.
From doing so I can see that on 7 April 2025 we received a voicemail which was responded to on 9 April. Unfortunately as the MDT in question had already taken place there was no further assistance we could provide. During the call our records show that the adviser encouraged you to call back if assistance with an appeal was required.
On 7 May a contact form was received advising that social services funding had been withdrawn. As this did not indicate a change in situation, our records show that the adviser encouraged you to call back if assistance with an appeal was required.
On 15 May a voicemail was received which was responded to on 23 May. During the call the recording shows the individual answering "hello" and Beacon responding "Hi, am I speaking to Bev?", before the line goes quiet and the call drops.
To rectify the situation on 15 August we placed an outgoing call however this was not picked up. We have sent a follow up email and hope you will contact us again to advise how we can support you. You can reply to this email to arrange a convenient time for us to do so.
Thank you again for taking the time to leave your comments. We hope we will be able to improve upon your experience and opinion of our service, and if so we would be very grateful if you would consider modifying your Trustpilot rating to that effect. Amy
Professional & thorough support for those dealing with challenging the outcome of ICB appeals.
We approached Beacon CHC after having issues with the way assessments & reports had been conducted by our local Continuing Care Board.
From the initial conversations until we received Beacon's report, the representatives were supportive, respectful & professional.
The report was thorough & enabled us to identify where processes had not been followed & where information had been omitted, or not thoroughly researched.
The summary provided a very realistic view of our chances of receiving financial support & were able to make an informed decision on how to proceed.
We would highly recommend Beacon CHC to anyone negotiating the minefield around Continuing Health Care assessments.
23 juli 2025
Antwoord van Beacon CHC
Thank you Christine for taking the time to leave this review. We are so pleased to read about your positive experience, and that you found team members to be supportive, respectful & professional. One of our core objectives is to provide families with clear, objective and realistic advice, so it is good to hear that this was your experience. Thank you for choosing Beacon, your comments have been passed to the team. Amy
Pointless?
Tried endlessly ringing but the answerphone is turned off so you can’t leave a message it just defaults to the menu again. Filled out the contact form (pointing this out) and never heard back from them. Completely useless, sadly my dads CHC assessment has now been done.
21 juli 2025
Review zonder uitnodiging
Antwoord van Beacon CHC
Hi Peter, thank you for your feedback regarding your longer-than-expected waiting time and please accept our apologies that you have experienced this issue. Due to the number of people experiencing challenges within the CHC process, our helpline is currently busier and more in demand than it ever has been, and this demand is increasing. We are currently in the process of training new team members and developing our phone system to better address the needs of those who contact us, and to enable us to schedule callbacks with individuals while they are waiting. At this current time I can confirm that it is possible to ring 0345 548 0300, press option 1 and then press option 1 again when prompted in order to leave a message.
In order to identify exactly what went wrong I have sent you a request via Trustpilot to receive further information including your contact details so that I can identify your case and come back to you with further information.
Thank you again for taking the time to submit your comments which are important for the development of our organisation. Amy
If you are going through NHS CHC contact Beacon immediately!
If you are going through the maze of NHS CHC contact beacon immediately!
Beacon were honest and transparent from the beginning and helped fill in the huge gaps in knowledge we had about the whole process!
Beacon are very competitively priced and I would rate them 1st class compared to other companies.
The whole team have advice and guidance which is invaluable in navigating a never ending (it seems) complex process. Absolutely fantastic team!
1 juli 2025
Review zonder uitnodiging
Antwoord van Beacon CHC
Thank you for taking the time to leave this review, and to recommend Beacon for those seeking assistance with CHC. We are so pleased to read about your interaction with the different teams that make up Beacon’s services, and that at every step you found team members to be honest, transparent and helpful. Thank you for choosing Beacon, your comments have been passed to the team. Amy
Communication difficulties render the service less useful than it promises to be.
In common with several other reviewers here, I have found the chief difficulty with Beacon is trying to get through to a person (rather than a recorded message) on the phone and/or being in a position to field a returned call once it comes out of the blue (typically several days, apparently, after you left your message asking for a call back).
The communication difficulties are compounded when you are hard of hearing (as I am) and do not ordinarily choose to communicate by phone in the first place.
We first had contact from Beacon (name suppressed) on 3rd October 2024. After a long hiatus of inactivity on our part, owing entirely to the shambolic conduct of seemingly all the NHS and Social Services personnel involved in our double (i.e. for two people) CHC application, I rang and left a message with Beacon several weeks ago now on their 0345 number. No call back message has been received in the intervening time between then and now.
I am confident our case is one of the most unusual Beacon will ever have dealt with. And yet it appears Beacon’s assistance is not something we will be able to count on after all.
UPDATE 9.7.25
Thank you for your reply.
I'm not completely clear from it how to proceed.
You say “In the meantime it would be very helpful if you could send the information requested in order that we can identify your case”.
I’m not aware that you’ve requested any information, but I have just emailed you (identifying myself) from the same email address I received the initial response from Beacon at on 3rd October 2024.
I look forward to hearing from you further.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Beacon CHC
Thank you for your feedback regarding your longer-than-expected waiting time and please accept our apologies that you have experienced this issue. Due to the number of people experiencing challenges within the CHC process, our helpline is currently busier and more in demand than it ever has been, and this demand is increasing. We are currently in the process of training new team members and developing our phone system to better address the needs of those who contact us, and to enable us to schedule callbacks with individuals while they are waiting.
In order to identify exactly what went wrong I am currently looking into your case with the team and will come back to you with further information as soon as possible. In the meantime it would be very helpful if you could send the information requested in order that we can identify your case and get back to you as soon as possible. Can I also request that you remove the names of any employees involved in order that the review comply with Trustpilot policy and is not removed.
Thank you again for taking the time to submit your comments which are important for the development of our organisation. Amy
EDIT: Thank you for your response. I had requested contact details via Trustpilot in order that we could identify your case, however I have also been able to do so via the email you sent, many thanks.
As you say, I can see that we received a contact form on Saturday 28 September 2024 and replied on 3 October.
Please accept our apologies that you have been waiting longer than expected for a return call while we work through a backlog of enquiries.
A member of our team tried to contact you via phone yesterday but there was no response. We have followed up with an email to let you know that we will call again this afternoon, unless you would like to request a different time. In this case please do reply to the email specifying your preferred time.
Please accept our apologies once again for this longer-than-expected callback time. We hope we will be able to improve upon your experience going forward, and if so, we would be very grateful if you would consider modifying your Trustpilot rating to that effect. Thank you for your understanding. Amy
Beacon were absolutely invaluable
Beacon were absolutely invaluable in helping me secure Continuing Healthcare funding for my mother after our initial application was refused. Their pricing was fair and transparent, and they started by giving me a clear, honest assessment of our chances on appeal. I decided to go ahead, with them leading the process. They gathered all the necessary information, spoke with carers and nurses, and supported me through both appeal stages. While the first appeal wasn’t successful (as expected), the second—the independent review—was, thanks to their expert advocacy. My assigned advocate was incredibly knowledgeable and supportive throughout. I couldn’t have done it without them.
11 juni 2025
Review zonder uitnodiging
Antwoord van Beacon CHC
Thank you Philip for taking the time to leave this review. We’re so pleased to read that you felt Beacon’s approach to be honest and transparent – these are values that we aim to keep at the centre of everything we do. Thank you for trusting us to support your family through this time, it was a privilege to have been able to assist you in winning the funding you were entitled to. Thanks again, your comments have been passed to the team. Amy
"I felt valued throughout the process
"I felt valued throughout the process. My advocate listened carefully to my concerns and provided thoughtful, helpful guidance. Their patience and courtesy throughout made the CHC process much more manageable and less intimidating."
13 juni 2025
Antwoord van Beacon CHC
Thank you Christopher for taking the time to leave a review about your experience with Beacon. It is wonderful to see the words 'valued' and 'listened to' in your testimonial as these are fundamental to how we aim to work, with every family that needs our support. Your comments have been passed to the team. Amy
Antwoord van Beacon CHC
Thank you Debbie for taking the time to leave this review. We are pleased that you felt supported by our hard-working team here at Beacon, and that you found the advice you received to be helpful and inciteful. Thank you for trusting us to support you. Your comments have been passed to the team. Amy
Antwoord van Beacon CHC
Thank you Mandy for taking the time to leave this review. We are pleased that you felt supported by Beacon during this difficult time for your family. Thank you for trusting us to do so. Your comments have been passed to the team. Amy
Written Analysis service was very helpful
Close attention to the original DST report from a Beacon Specialist led to a comprehensive written analysis from her. This greatly assisted me in appealing for mum who had not been given the CHC funding she was eligible for. The DST was reviewed at local resolution stage 2 and mum was successful in her appeal.
1 mei 2025
Antwoord van Beacon CHC
Thank you for taking the time to leave a review about your experience with our Expert Analysis service. We’re so pleased that the close attention to the DST and a comprehensive written analysis from your Beacon caseworker led to a successful outcome at appeal and the recovery of the funding that your mum was entitled to. We strive to deliver a five-star experience to everybody who uses our services and therefore we would welcome feedback on what we could do to gain that extra star. Thanks again for your testimonial, your comments have been passed to the team. Amy
We could not have done this with Beacon's help and knowledge
I found that the help and advice we were given was extremely knowledgeable and helpful.
The support that Beacon gave during meetings was excellent and we could not have made the application for funding without them.
Their expertise was vital and they knew the application system inside out.
1 mei 2025
Antwoord van Beacon CHC
Thank you for taking the time to leave a review about the advice and support you received from your Beacon caseworker. Our team really are experts in their field with years of experience of the intricacies of the CHC system, so it is great to read about how your caseworker was able to support you using this vital expertise. Wishing you and your family every success for the future. Your comments have been passed to the team. Amy
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