I was always supported by my first class advisor who had my interest at heart from the beginning to the very successful outcome. I was listened to and always given the best advice which I was very hap... Toon meer
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We utilised the free service initially and then requested help through the paid for service. I found all the people we came into contact with professional and extremely knowledgeable and most importan... Toon meer
Bedrijf heeft geantwoord
Prompt and professional. All the staff we interacted with had great level of knowledge and experience and the resources are so useful in helping family navigate such a complex and opaque funding syste... Toon meer
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I cannot thank Beacon enough for their support and guidance through the CHC appeal process for my father - a process that is no doubt bewildering for so many. With the help of our case worker w... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
The experienced team at Beacon provide expert advice, casework and advocacy for families trying to navigate the NHS Continuing Healthcare system.
Contactgegevens
Verenigd Koninkrijk
- www.beaconchc.co.uk
4,5
Uitstekend
275 reviews
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Excellent phone support and website
The free phone support was excellent in helping me understand the fast track claim process. The online material is also brilliantly comprehensive. I got a number of email responses within 24 hours as I dealt with tortuous NHS procedures. Especially helpful to know my rights when it came to claiming 3 months backdated care that my Mum had paid for after being accepted as eligible and before direct payments were set up.
15 juli 2023
Review zonder uitnodiging
Antwoord van Beacon CHC
Thank you Paul for taking the time to leave a review, and for putting your trust in Beacon to support you with your mother’s case. We are pleased to read your comments about the quick response time, and that you felt you benefitted from a high standard of free telephone support and comprehensive online material. We have been very pleased to support you and your family on this journey to the deserved outcome. Thank you again for the feedback, your comments have been shared with the team. Amy
Excellent advocacy
Excellent advocacy, Beacon totally know their stuff both technically and how to approach and control the process. Family were handled with sensitivity and care. Extremely pleased with the outcome.
1 juli 2024
Antwoord van Beacon CHC
Thank you Theresa for choosing Beacon, and for taking the time to write a review - we are delighted that you and your family received the outcome you deserved. Listening to and being able to support our clients not only with the complex process side of CHC, but also the emotional aspect of what can be such a difficult and draining time is the most important part of what we do. And receiving feedback like this means the world to our dedicated team. Thank you again for your comments which have been passed to the team. Amy
Hannah was excellent
Hannah was professional, listened, was competent, clear and reassuring
25 juni 2024
Antwoord van Beacon CHC
Hello Mags and thank you for taking the time to leave a review. We are delighted that you found your Beacon advocate to be professional, supportive, and above all that you felt listened to, which is fundamental to our work and to the CHC process.
Your comments have been passed to your advocate and to the whole Beacon team. Trustpilot doesn't allow individuals to be named, so we would be very grateful if you would consider removing the name of the team member who assisted you to ensure the review is not removed.
With thanks again for taking the time to detail your experience of Beacon, and we wish your family all the very best for the future. Amy
A great help with the MDT assessment
Navigating the CHC funding system on your own can be incredibly challenging. Beacon's expertise and compassionate approach made the entire process much less overwhelming for me. Their extensive understanding of the Decision Support Tool (DST) and ability to clearly explain it provided me with a better grasp of the rationale, which was crucial for the MDT assessment. This preparation was invaluable, given the high stakes involved. Beacon were honest and fair throughout the process, and I would definitely choose their services again.
6 juni 2024
Antwoord van Beacon CHC
Thank you Julie for taking the time to leave such a heartfelt review, and for putting your trust in Beacon to support you during this process. It is greatly important to us to read that you and your family found us to be knowledgeable and expert in the CHC field, however it means a great deal more to read the words ‘honest, fair and compassionate’ - values we strive to keep at the centre of everything we do. Thank you again for this wonderful testimonial, which has been passed on to the team. Amy
Great legal and moral support during a lengthy appeal against withdrawal of my mother's care funding
I highly rated the help of my adviser and representative from Beacon Legal during the lengthy (years!) process of appealing the decision to remove my Mum's care funding. I'm a retired solicitor and in theory could have tackled this myself, but I'm so glad I didn't. G's knowledge of the law and the system was extensive, but I also felt supported in what is a painful process. Having to repeat several times all the details of Mum's descent into dementia was difficult, but made easier by the professionalism of G and Beacon. As it happens we won the case, but I honestly think that had we lost I would still have been satisfied that we had done everything possible. In my opinion too, the fees for this service were very reasonable.
29 mei 2024
Review zonder uitnodiging
Antwoord van Beacon CHC
Thank you so much Deborah for taking the time to leave such a detailed review, which was really rewarding to read. We are so pleased that your appeal was successful, but above all that you felt supported by your Beacon caseworker both in ensuring everything possible was done in the preparation and presentation of your case, and in terms of the moral support offered during what we know can be a difficult and emotionally draining time.
We are also pleased you felt the service fee represented good value for money – honest pricing clearly communicated is something which means a great deal to us so it is heartening to read comments like these.
Your comments have been passed to your caseworker and to the whole Beacon team. Trustpilot doesn't allow individuals to be named in full, so we would be very grateful if you would consider removing the name of the team member who assisted you to ensure the review is not removed.
With thanks again for taking the time to detail your experience of Beacon, and we wish your family all the very best for the future. Amy
Into the void
I filled in the contact form on Beacon’s website a fortnight ago, giving appropriate details along with my email address and phone number, but had no response. A few days ago I tried phoning but failed to get through. I then resubmitted the contact form, but again have had no response. I appreciate this is, at least initially, a free service, but the absence of even an automated message giving an expected response time hardly bodes well for the rest of their service.
Update:
Shortly after posting this review I was contacted by Beacon by both email and phone. That was very welcome and is definitely a five star response in itself. They are obviously extremely busy, but I still think a measure of automation, and realism, would have helped. A message saying they were snowed under but would get back to me in however many days would have been preferable to me having to post a one star review - which I’ve now changed to three stars to reflect their speedy after-response!
18 mei 2024
Review zonder uitnodiging
Antwoord van Beacon CHC
Thank you for your feedback regarding your difficulty in getting through to us and please accept our apologies for this delay. Our Free Information & Advice Service is currently experiencing one of its busiest ever periods. At the same time it is of fundamental importance to us is that we continue to deliver quality and person-centred support to every person who contacts us.
We are therefore constantly evaluating how we communicate, and looking to develop new systems to better assist those who contact us while they are waiting for a response.
In order to identify exactly what went wrong can I please ask that you send an email with your full name and email address to enquiries@beaconchc.co.uk. This will enable us to identify your communications and get back to you directly as soon as possible.
Thank you again for taking the time to submit your comments which are important for the development of our organisation. I hope that in your future contact with us we will be able to improve upon your experience and opinion of our service, and if so, we would be very grateful if you would consider modifying your Trustpilot rating to that effect. With sincere apologies once again and thanks for your understanding. Amy
They don't seem bothered about getting back to you
It is a waste of time trying to get through on the phone. I filled in the online form. Got a telephone call to say I would get a consultation on a certain day but no-one rang back. Sent them an email, got a telephone call out of the blue a few days later at an inconvenient time. Advisor said she would get someone to contact me from a Specialist Team to do a free assessment but no-one rang. I got an email from them but when I replied to say no-one had contacted me I got no reply. Very poor service.
2 april 2024
Review zonder uitnodiging
Antwoord van Beacon CHC
Thank you Nat for your feedback regarding your difficulty in getting through to us and please accept my apologies for this delay. This is an issue we are aware of, and we are currently in the process of recruiting additional members to the Beacon team to address this capacity issue. We are also developing our phone system to better address the needs of those who contact us, and to enable us to schedule callbacks with individuals while they are waiting.
In order to identify exactly what went wrong I am currently looking into your case with the team and I will come back to you with further information as soon as possible.
Thank you again for taking the time to submit your comments which are important for the development of our organisation. I will be back with you when I have further information. Amy
EDIT: After speaking with the team I understand that as a result of an internal processing error, unfortunately your enquiry was missed. Please accept our sincerest apologies for this error which we are doing all we can to rectify as swiftly as possible. In order to ensure you receive the support you need, I can confirm that we called you this morning and, not being able to speak to you directly, left a voicemail. We also followed this up with an email. We will contact you again via phone this afternoon at 2pm but in the meantime please do follow the instructions detailed in the email and reach out via that means if you need anything. We hope that in your future contact with us we will be able to improve upon your experience and opinion of our service, and if so, we would be very grateful if you would consider modifying your Trustpilot rating to that effect. With sincere apologies once again and thanks for your understanding. Amy
Excellent service!
Excellent service!! All advisors were really helpful and extremely knowledgeable about continuing healthcare. Thank you
29 april 2024
Antwoord van Beacon CHC
Thank you Andrew for taking the time to leave a review. We are pleased to read that you found our advisers to be knowledgeable and the service to be supportive, and we wish you all the very best for the future. Thank you for choosing Beacon, your comments have been passed to the team. Amy
Very helpful
Very helpful, felt more at ease by using Beacon for my first experience of CHC assessment and the Decision Tool. Knowledgable and kind staff.
18 april 2024
Antwoord van Beacon CHC
Thank you Sean for your comments, which have been passed to the team. We are pleased to have been able to support you during this time and wish you and your family every success. Amy
You really need Beacon CHC if you undertake a NHS CHC application
It is absolutely essential to be well-prepared when undertaking an application for NHS continuing healthcare, and have the experience of Beacon CHC behind you. We found Beacon invaluable at both the initial checklist stage and the final assessment stage. Our Beacon advocate was excellent and knowledgeable, and provided wise counsel. Highly recommended.
16 april 2024
Antwoord van Beacon CHC
Thank you Gary for taking the time to write a review about your experience with Beacon. We are so pleased you felt supported during the application process, and have passed on your comments to the advocate who assisted you. Wishing you and your family the best of luck for the future. Amy
Excellent advice and representation at an otherwise stressful time
We had numerous issues during the D2A process which put my father at risk. Beacon were extremely supportive during this very stressful time and gave us the confidence to continue to push for my father to be moved. My father did move to another D2A nursing home and we retained Beacon as our advocate at the subsequent CHC meeting. The advocate was very informative and ensured the meeting was fair. Although we were unsuccessful in getting full CHC funding, the advocate was invaluable during this process.
11 april 2024
Antwoord van Beacon CHC
Thank you Louise for taking the time to write a review for Beacon. Though the outcome of your father’s application for full CHC funding was not as hoped, it is reassuring to read that you felt supported by your Beacon advocate, and that they were able to ensure a fair assessment process. The word that stands out of your testimonial for us is ‘invaluable’. We wish your family every success for the future and thank you for choosing Beacon to support you. Your comments have been passed to the team. Amy
Antwoord van Beacon CHC
Thank you Emma for taking the time to leave a review. Our team is passionate about assisting families to receive the support they need during the CHC process and it is good to read in your review that that drive came through during your experience with Beacon. Your comments have been shared with the team. Amy
Really knowledgeable
Really knowledgeable, helpful and courteous staff. Thank you Beacon.
19 maart 2024
Antwoord van Beacon CHC
Thank you for taking the time to write a review regarding your experience with Beacon, which has been passed on to the team. We are so pleased to hear that you found the team to be both knowledgeable in the field, and supportive of your family’s needs. We wish you every success for the future. Amy
Beacon provided us with an excellent service
Beacon provided us with an authoritative, referenced and detailed analysis of successive DST meeting records, enabling us to write focused Notifications of Appeal, based on their reports and recommendations.
4 maart 2024
Antwoord van Beacon CHC
Thank you Michael for taking the time to write a review, which has been passed on to the team. We are so pleased that the support you received from Beacon was helpful and we wish you every success for the future. Amy
Excellent advice, research and guidance throughout
In what is a highly complex and difficult area Beacon provided excellent advice and guidance from the outset. The research into our Application was extremely thorough and comprehensive. On the day prior to the CHC Meeting Beacon held a very useful review meeting thereby enabling us to be ready for the actual meeting with the CHC. Without Beacon we would not have come to the outcome we did. Excellent service with clearly very dedicated people. Would strongly recommend using Beacon for any CHC application.
30 januari 2024
Antwoord van Beacon CHC
Thank you Simon for taking the time to leave a review. We are very happy to have been able to support you to achieve the outcome you and your family were entitled to. Your comments have been shared with the team. Wishing you all the best for the future, Amy
Compassionate, Knowledgeable, Responsive & Diligent
Compassionate, Knowledgeable, Responsive & Diligent.
All members of team and especially our Advocate Case Officer, met every deadline set.
Fair, ethical (and worryingly, a much needed) service, without which, we could not have navigated the trauma of battling the unlawful and hostile CHC End of Life process. Thank you Beacon
8 december 2023
Antwoord van Beacon CHC
Thank you for taking the time to leave a review. We are pleased to read words such as ‘fair’, ‘ethical’ and ‘compassionate’ – values which sit at the very heart of Beacon and what we aim to offer our clients. We are so sorry your experience of the system has been so difficult, but we thank you for trusting us to assist and support you through it. Your comments have been passed on to the team. Amy
Incredibly professional and helpful - great experience, hugely recommend
I have had two phone consultations and several emails with representatives from Beacon and without exception they have been amazing.
I have used the 'free' service, which as far as I recall allows for 'up to 90 minutes' consultation, and they have been kind enough to break it down into chunks for me. Before using the service I was concerned that it might be a neat way to persuade you to use the paid for service, but this is very far from the truth - they have always been exceptionally customer-focused in terms of me getting the most out of the time they can offer.
They looked at our original DST decision, talked me through areas where they thought there was room for appeal, and then when I was ready to write the appeal and after some changes of circumstances talked me through again, and helped me with details of which paragraphs of the support tool guidance I could quote to make my argument sound more professional!
I have now done my appeal letter and they very kindly read it through for me pointing out what worked well and where I could improve it (again, just using their expert knowledge of the DST to steer me towards the best arguments and away from any areas I was arguing incorrectly!!). Basically, because they are quick, efficient and marvellous they have found the time to help me at every stage of the process.
I don't yet know if the appeal will be successful, but again with their expert knowledge they told me what to expect (apparently very common to 'lose' the first local appeal stage and have to push on). They also gave me some really useful tips about the Fast Track process to ensure on his last trip out of hospital he finally was put on a fast track route even though the discharge team were not keen.
I am in awe of the whole team's in depth knowledge and am so grateful for their help. If anyone is struggling with NHS CHC funding do ask Beacon for help - they can't work miracles, but really do know the process inside and out, which is incredibly reassuring and it does take some of the pain out of the process having their support.
29 januari 2024
Review zonder uitnodiging
Antwoord van Beacon CHC
Thank you for taking the time to leave such a detailed and thoughtful review of your experience with Beacon. It is important to us that you found us to be clear in the distinction between free and paid services, and that you found us to be customer-focused and efficient in terms of maximising the use of the time available. Our teams work, and have worked for almost a decade, within the complex field of CHC which means that we have built up historic and intricate knowledge of systems and processes. It is so pleasing to read in your feedback how the utilisation and application of this experience led to your feeling more confident, supported and reassured. Thank you again for taking the time to leave a review, and we wish you and your family all the very best of luck with the appeal outcome. Your comments have been passed on to the team. Amy
Having had to deal with the maze of CHC…
Having had to deal with the maze of CHC and reviews for several years for my mother. I cannot recommend Beacons advocate service enough. They give an honest opinion on the strength of your case and help throughout the MDT meeting which is so reassuring on the day as these can be very stressful.
19 januari 2024
Antwoord van Beacon CHC
Thank you Samantha for taking the time to leave a review. At Beacon we are especially mindful of the importance of providing an honest opinion about the strength of a client’s case, from the start. We will never give assurances about the likelihood of success that we do not know to be true, and this commitment to an honest and ethical approach sits at the centre of our organisation as one of our core values. We thank you and your mother for putting your trust in Beacon to support you during this time and wish you every luck for the future. Your feedback has been passed on to the team. Amy
Excellent representation
With a very quick turnaround, Beacon’s advocate provided us with great representation. She explained the process and helped us to understand each aspect.
16 januari 2024
Antwoord van Beacon CHC
Thank you for taking the time to leave a review. It is particularly rewarding to read your comments on the speed of Beacon’s services. During what is unarguably a period of significant increase in demand for CHC advocacy services, our team is working hard to engage with clients as time-sensitively as possible, whilst ensuring to maintain the highest standards of quality and representation. Thank you again for your kind feedback, which has been shared with the team. Amy
Honest, impartial advice that really helped us
(our experience was actually in October 2018, but this form doesn't allow me to enter that)
We approached Beacon CHC about our appeal against a decision about NHS Continuing Healthcare. We submitted documents outlining the case, and then spoke with our allocated caseworker, who spoke us for one hour at no cost. During that time she advised us that there was merit to our case, but she also advised us against paying for assistance with it because she felt we had a good understanding of the law and process, and it would be a waste of money for us to pay for assistance. She gave us some very helpful pointers to strengthen our case, and wished us well.
We pursued the case for nearly 2 years, and were eventually successful in winning the case. I'm convinced that we wouldn't have achieved this without that initial honest and impartial advice from Beacon CHC. Without that, I think that we would probably have given up, or lost the case, either of which would have been unjust results.
I highly recommend Beacon CHC to others who are tangled in the NHS Continuing Healthcare process.
1 januari 2023
Review zonder uitnodiging
Antwoord van Beacon CHC
Thank you Martin for taking the time to write a review. We are pleased to read that you found the advice you received from Beacon to be honest and impartial, and that you felt supported to fight for the funding you were entitled to. Your comments have been shared with the team. Amy
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