Benefitcosmetics Reviews 

Horrendous customer service and processing refund. I returned an item in July following an accidental duplicate order, I payed for the return and they have never sent me a refund. Customer service replied once but nothing since and still no refund. It’s a shame because I like their makeup but due to this I will be finding alternatives and buying from other brands in the future.

Pour 71€ de commande effectuée,0 échantillons en cadeau...selon le service client c'est soit une réduction,soit des échantillons en cadeau...la prochaine fois je commanderais sur sephora,j'en aurait au moins 2.

Maisy (with a y) at Boots Metro Centre is an absolute joy. What a sense of humour. Helpful and just simply wonderful.

I ordered online from Benefits and never received my package. The tracking eventually stopped moving, so I contacted Benefits. They told me to file a claim with UPS, which I did.
A few days later, UPS told me they had already submitted everything to the sender and completed their investigation. I contacted Benefits again, but they told me they could not access the email from UPS and that I needed to work it out with UPS. I called UPS again, and they told me there was nothing else they could do because their investigation was already closed.
I contacted Benefits again and asked to speak with a supervisor about getting a refund. I was told no supervisor was available and that someone would call me within 48 hours. I waited three days, no call. I called again and was told someone would call me back. Another 24 hours passed, still no call.
When I called again, I was told to email to a different department because the representatives I was speaking with were only Tier 1 and could not resolve the issue. I emailed them that day, again the next day, and again the following day. Nobody responded.
After nearly two weeks of going back and forth between Benefits and UPS without anyone actually taking responsibility or providing a solution, I was extremely frustrated and stressed. During one of my calls, the representative even told me that if I continued to sound upset, she would hang up on me and would not help me.
At that point, I contacted American Express and disputed the charge because I never received my order. Within two hours, the issue was resolved and I received my refund.
It is incredibly disappointing that my credit card company was able to resolve in two hours what Benefits could not resolve after two weeks, multiple phone calls, multiple emails, and a UPS investigation.
This experience has completely changed my opinion of this company. I have shared my experience with my family, coworkers, and friends, and we will be boycotting Benefits until they improve their customer service and take responsibility for situations like this.
Very disappointing experience. I would not recommend this company based on how this situation was handled.

Wenn ich 0 Sterne geben könnte, würde ich das machen. Ich habe eine Bestellung aufgegeben, erst im Nachgang gesehen, dass 6€ versandkosten anfallen. Laut offiziellen FAQ ist innerhalb von 30 Minuten eine Stornierung möglich. Ich habe mir extra ein kundenkonto erstellt, aber die Option/Funktion war nicht zu finden, obwohl es bei anderen Anbieter schnell erkenntlich ist. Kundenservice super unkulant und bei dpd konnte ich die Annahme nicht verweigern bzw. wurde trotz Weiterleitung an Shop an meiner Haustür abgelegt. dieser Shop verursacht nur Ärger. Versuche ich bei Benefit anzurufen, heißt es unter der Nummer „diese Nummer ist nicht vergeben“. Nie wieder!

My partner visited the benefit counter in Telford today and was assisted by Beth, she was so helpful and informative, her knowledge of the beauty industry was amazing. We will definitely be back and recommend her to all our friends.

My sister and I had a wonderful workshop at Douglas in Arnhem featuring the beautiful Benefit products. We would like to especially highlight Nely. She guided us in such a kind and enthusiastic way! Thanks to her, we not only learned a lot, but also enjoyed choosing and purchasing some lovely Benefit products. We are truly very grateful for this great experience.

I purchased a brow pencil from Worldwide Duty Free LONDON Gatwick. My fourth purchase of the same product, but first time with a lead that fell out on first use, hence first customer service issue!
Whilst I purchased said faulty product in the U.K. I am a resident of Spain (but still with a U.K. address and U.K. bank account) they suggest I contact Benefit C.S .Spain, or return the useless item back to the U.K. (at more expense to myself, without refund). They just send ‘automated reply’ and trying to actually speak with anyone is an absolute joke!
I had to give one star, it would have been ZERO…however, if they relent and refund for my ‘unfit for purpose’ item I’ll willingly re:review…watch this space!!!

Never received my order or a refund even though I went out of my way to email them and all I got was a useless email back which didn’t help.

I returned a product because the shade wasn’t right for me. Instead of using their free untracked return service, I chose to pay for tracked shipping—and I’m very glad I did.

The item was delivered back to them weeks ago, but despite multiple requests, I never received a refund. After repeated attempts to resolve the issue, I was forced to file a dispute with my credit card provider.

The level of customer service has been extremely disappointing—unresponsive and lacking in accountability.

This has been a thoroughly frustrating and unacceptable experience. I would not recommend this company. I advise others to proceed with caution.

I had a very disappointing experience with Benefit Cosmetics. I placed an online order on April 22 and paid for expedited shipping. The next morning at 9 AM, I called customer service to cancel the order because I had to travel unexpectedly.

The representative kept me on hold and delayed the process for almost an hour, claiming the team was not responding, and promised to follow up via email. I only received an email 5 hours later stating that the order could not be canceled because it had already been shipped.

However, I later found out that the order did not actually leave their facility until April 24 — which clearly means there was enough time to cancel it when I requested. Despite paying for fast shipping, the package still had not arrived by April 27, and I had already traveled.

On top of that, I have been sending emails and contacting them through their page for the past 3 days with no response at all. Completely ignoring customers is unacceptable.

This is extremely unprofessional. They refused to cancel the order, delayed my request unnecessarily, ignored multiple follow-ups, and did not honor the expedited shipping I paid for. Very poor customer service and lack of transparency. I do not recommend ordering online from them.
Finally I send ups and they send ship back benefit but they not send me my refund yet

I went to the store in Spitalfields Market London, was in desperate need of a new lipstick. Olivia who is the Customer Assistant there, took time to help choose the right shades for me. She was absolutely brilliant in finding the right products for me. The products are good quality and im happy with my purchases . Thank you Olivia :)

Eigentlich würde ich gerne Null Sterne für den schlechten Kundenservice geben. Nach 1 1/2 Wochen hin- und herschreiberei ,(teilweise wurde ich in Englisch angeschrieben??? Wieso?? ) wurde mir jetzt mitgeteilt , der Kundenservice ist nicht zuständig, ich solle mich an die Mitarbeiterin vor Ort wenden!!! Eigentlich bin ich bis jetzt nicht so abgebügelt worden. Die Kundenservice, die ich bis jetzt kontaktiert habe, haben immer nach einer gemeinsamen Lösung gesucht bzw. mein Anliegen auch bearbeitet. Hier ist in keinster Weise was passiert. Also für mich heißt das im Umkehrschluss nie wieder benefit cosmetics.

They won't refund my $28.84. They received the returned concealer on 2/27. It's now 3/25. The refund was promised by 3/23. I am out $28.84 plus $16 to ship the concealer back to Benefit. It's easier to shop somewhere else, anywhere else. Furthermore, the concealer is being discontinued and it was not clear at checkout that I ordered #2, but received #6. Most of all I just want my $28.84 back so I can go somewhere else. I'll just have to endure the cost of shipping the conccealer back to Benefit.

Hi, I’ve used benefit products for years and have loved them. This was until I made an order online. I received old dried out mascara, and old mismatched and unmixed concealer. I tried to call benefit for help and the line didn’t work. I emailed them. I heard from them three weeks later. I am so disappointed that I am no longer using their products.

The review here seem awful, mostly because of customer service but I must say their product is boom!!!! especially the cookie highlighter!!!! def a must have...

the worst customer service.

I would give them negative stars if that were possible. Mascara caused a severe eye allergy. It’s been 3 months of me calling, emailing, and them ignoring me. My emails go unanswered, calls are dropped, and when I get a hold of someone they say there is one person responsible and they are either on vacation or “will get to it”.
Still waiting for a miracle

I absolutely love their Mighty Fine brow pen. I'm a redhead and its one of the only Brands that does a auburn/red pen! Its lasted me ages and allows me to do really natural looking but nicely shaped brows. I don't often write random reviews unless overly pleased or really angry but this little gem is worth a mention.

This was my first order from Benefit’s official website, although I’ve been a loyal customer of the brand for years through other retailers.
The package got stuck in USPS delivery and didn’t move for weeks. I contacted Benefit within a few days after noticing the issue. Their response came 26 business (!) days later. By that time, USPS had suddenly marked the shipment as “delivered,” even though it was never delivered.
The U.S. forwarding warehouse confirmed in writing that the parcel was not received and asked for an official Proof of Delivery. Benefit refused to request this from USPS and relied instead on a generic tracking screenshot anyone can access.
To add to the confusion, Benefit first told me the order had been returned to them, then later said this was a mistake and not related to my order.
In U.S. commerce, the seller bears the risk of loss until delivery is confirmed.
It’s remarkable that a brand would choose to lose a long-term customer over such a low-value order and clearly broken customer service process.