Benefitcosmetics Reviews 

Returned several items and had to email them 4x over 2 months asking about my refund. Despite multiple follow-ups and their customer service team promising to process my refund, they have not refunded me. They confirmed receipt of return and I was told it would be one month, then after a month+, followed back up and each time I was told 5-7 more days. This happened multiple times. This is completely unacceptable and feels fraudulent. If you value your time and money, I strongly recommend you take your business elsewhere.

BENEFITCOSMETICS BUYER BEWARE!

Do Yourself a favor! Go to CVS, Target, Walmart; etc. or just dig deeper in your makeup stash at home!

1 Unable to cancel an order seconds after placed; or with customer service PRIOR to shipment;
2 Customer Service has no interest in promoting customer service or customer goodwill;
3 Customer Service Supervisor has no interest in promoting customer service or customer goodwill;
4 Enticed with a promo and price STILL highly inflated;
5 Deadbolts sales with no exit!
6 No link on their website to leave a review
Never, ever will I shop Benefitcosmetics again!

I always wore Maybe Baby. I got so many compliments on it and had people buying it. Since you stopped selling it, I will probably not be buying anymore of your products since you discontinued a fantastic product.

LEAVE WELL ENOUGH ALONE...The mighty fine brow PEN is horrible.Please bring back the microfilling browpen...It was absolutely wonderful.It had SLANTED TIPS

I placed an order on Monday 19th May before the 3p.m. deadline for next day delivery and paid the extra. I am on holiday and forgot to pack my eyebrow pen which if you could see me you know how much it is needed! Wednesday lunch time no sign of it, no reply on phone at Customer Care and email won't send. Tracking useless, would not want to order from them again

While their products for the most part are good, service is very poor. I placed an order and received confirmation just to get a email to say my order was cancelled. When I reached out to customer service they had no valid reason.

I purchased a couple of eyebrow products to be used at a later date. When I received my order I checked to make sure they sent the correct items but I didn’t think to check the colors. When I went to finally use one of the items, I noticed they sent the wrong color that is no where near the color I ordered. It was past the 90 day exchange period and all they gave me was 10% off a future order that can be combined with other offers. I’m disappointed I spent $26 on a product I can’t use especially when it was their fault for sending the wrong item to begin with.

I placed my order on 12/31 in the amount of $448.99 and due to a family emergency i needed to leave state to be with a terminal ill family member so I needed to return my order to use the the money for a more impact important matter. I never used any products nor did I open the box until I needed the return slip to mail my items back which I did. I waited 2-3 weeks as it states on their website however no refund was recieved so I called them on 2/20 where the representative confirmed they received and scanned my items back on 2/3 but just didn't process the refund. I'm confused by as you would think that would be a automatic part of the process when scanning returned items back. The representative told me I would have to wait an additional 5-7 days and that there is no way to expedite it. This is unacceptable period but makes it worse especially for the reason I need it back. I'm was going to reorder once I got passed what I'm going through but after this experience it's not likely that will happen. I need my money back ASAP please.

I ordered gift set from this company and it came damaged. I contacted benefit by email customer service and from now after 26 emails still not been resolved. The customer service is horrendous and I've had two different emails sent to me by different people asking me to let them no what wrong. Please think twice ordering from them my stress levels are fed up

Benefit at John Lewis Norwich - with Mimi - An appointment for brow, chin, upper lip tidy up/wax worked really well, Mimi explained the procedure to be used and asked for my permission before carrying out each step! I was pleased with the result, in addition she recommended a blusher which made such an improvement to my rather pallid complexion/cheeks - I plan a regular visit for this treatment, great result, look forward to future treatment

I went to The Spitalfields branch and Janet was absolutely amazing. Gave me the confidence to wear makeup for the first time in years. Excellent service from Janet!!

I wish I could give a ZERO star. I received an empty tube of Mighty Fine brow Pen with a broken brush tip. Within hours of receiving it, I contacted the company for a refund. So far I have sent pictures 4 times and have received 8 emails asking for more info and not refunding my money. A TOTAL DISAPPOINTMENT AND FRUSTRATION. DO NOT BUY THEIR PRODUCTS.

Ce service ne mérite même pas une étoile. Après avoir passé une commande pour l'anniversaire de ma fille,je reçois deux e-mails , 1 de confirmation et le 2ème pour l'expédition avec le numéro de suivi poste colissimo. Chaque jour,je regarde mais rien qui montre que le colis est vraiment expédié. Le 29 décembre, Je décide d'y aller à la poste,et là on m'informe que le colis est toujours pas envoyé, donc ce sire n'est pas fiable et c'est de l'arnaque.
J'ai envoyé un mail au service client benefit , en demandant la date de livraison.
Aujourd'hui le 30 décembre à 14h30 je reçois un mail qui dit que la comande était bien expédiée.
Après à 16h40 je reçois un autre mail qui dise que ma commande a été annulée pour 1 rupture de stock.
Depuis le 23 décembre, ils ont prélevé le montant pour au final attendre au 30 décembre pour m'annoncer que la commande a été annulée et que je vais être rembourser d'ici 5 à 10jours.
Je vous conseille d'éviter ce site, à fuir...

even 1 star is not worth to give this company online order system. I ordered 2 items, only came 1 after 3 weeks and I had to keep on emailing and they keep on insisting they shipped the order. Never use it

If I could give a 0 I would. I ordered 2 glam sets for x mas presents, one that did not have the lid on the tin and was missing items. I have been back and forth for 2 weeks with customer service email with 0 help. They have asked for batch numbers, photographs which I have provided. Every email I receive back says 3-5 business days to get a response and that they need to further investigate. I have also called customer service 3 times and also received 0 help. Today I was on the phone for 37 minutes. I have asked 6+ times to speak with a supervisor or manager, all whom I have been told are in a meeting. I am only asking for a replacement however the person I am speaking with says its out of stock. But somehow when I go online, I am able to order it? Then, when asked for a refund I was told they have to request it and if it is approved it takes 2-3 weeks to get refunded. This is probably the worst customer service I have ever received from a company. I will not be ordering EVER AGAIN from this company.

If I could give a zero I would. Purchased the classic Benetint directly through company instead of Sephora. Item arrived damaged, opened, half full. Customer service requested invoice and pictures before refunding a $20 product. Have been told 3 different things from them. It would be processed immediately upon receiving, then it would take 2-3 business days [it's past that] then 3-4 weeks for a refund to my PayPal. Unbelievably inept, inefficient and unprofessional customer service. Never purchase from this company again- even at Sephora. From reviews I can see this sentiment is pretty universal.

In der letzten Woche vor Kündigung noch Service Gebühr abgezogen, Frechheit nie wieder schließe ich was bei denn ab . Fühle mich eiskalt abgezockt

If I could give zero I would disgusting customer service from a company which used to be so good. Order placed never arrived. They use Evri the worst courier in the country. Never even attempted delivery and now says it will be returned. Although a week later it gas not been returned. Even though benefit can see the tracking they said they will refund me when it gets back to them! Don't hold up any hope with Evri actually returning the parcel so now will have to report if to my bank. Disgusting customer service.

Je tiens à laisser mon avis sur mon crayon microblading blonde . J'ai le même depuis des années ayant presque plus de sourcils du à une maladie . Et récemment j'ai eu deux fois le souci d'un crayon sec relativement rapidement.
Le SAV bénéfit est exceptionnel dans le sens où c'est rapide simple efficace ils envoient le bordereau et il y a juste à renvoyer la marchandise convenablement dans une pochette et en l'espace d'une semaine le souci est réglé le SAV est donc à la hauteur de la qualité de la marque j'en suis complètement ravie merci à vous.

J'ai eu affaire a Myriam par mail .
Johanna G