The whole transaction was excellently handled from store purchase to delivery. Instore, the assistant was knowledgeable, pleasant and very friendly. Went out her way to get us to what we wanted.... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie4 East Terrace, Union Square Retail Park, AB11 5RD Aberdeen, Aberdeenshire, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Good customer service from the sales team and excellent communication. Great quality of workmanship and finish on our new bed. Paired with a lovely Simba mattress, getting a great sleep. The deliv... Toon meer
Bedrijf heeft geantwoord
Just had Emma (Manager) sort us out with a new Seally Mattress... A really nice accommodating, informative & professional young lady that treated us with dignity & respect in relation to a d... Toon meer
Bought a bed, mattress and matching bedside cabinet and paid for delivery/assembly. Store/Sales experience was really good but delivery and product not so perfect. Bed has a bit of damage/imperfection... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Aberdeen
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
4 East Terrace, Union Square Retail Park, AB11 5RD, Aberdeen, Aberdeenshire, Verenigd Koninkrijk
- 1224495862
4,7
Uitstekend
315 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The way you deal with customers is very…
The way you deal with customers is very patient and kind, and I am very happy to have purchased from your company. Thank you.
13 september 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Bensons For Beds - Aberdeen
Hi Ronald,
Thanks for your review! We're delighted everything is going smoothly so far. We can't wait for your bed to arrive,
Megan | Customer Care Specialist
Service in shop and after sales
28 augustus 2026
Good night sleep slick designed bed
15 augustus 2026
Antwoord van Bensons For Beds - Aberdeen
We're so pleased you're enjoying a good night's sleep on your stylish new bed! Thank you for your wonderful feedback.
Team Bensons
Good customer service from the sales…
Good customer service from the sales team and excellent communication.
Great quality of workmanship and finish on our new bed. Paired with a lovely Simba mattress, getting a great sleep.
The delivery was quick and easy, and the delivery guys were very helpful in getting it in place.
15 augustus 2026
Antwoord van Bensons For Beds - Aberdeen
We're so pleased to hear you had such a positive experience with us! It's wonderful that our sales team provided excellent service and communication. We're delighted you're enjoying the quality of your new bed and getting great sleep.
Team Bensons
Well looked after
Well looked after, great recommendations and more importantly, a great night sleep!
10 augustus 2026
Antwoord van Bensons For Beds - Aberdeen
Hello Mr Green,
Thank you for your wonderful feedback! 😊 We're delighted to hear you felt well looked after and that our team could provide great recommendations to help you make the right choice. Best of all, we're thrilled you're enjoying a great night's sleep! Thank you for choosing us, and we wish you many more restful nights ahead,
Megan | Customer Care Specialist🛏️
Friendly and professional
Friendly, positive advice and thorough and quick sale procedure. Perfect delivery dates offered and accepted.
Will use Bensons in Aberdeen again.
4 augustus 2026
Antwoord van Bensons For Beds - Aberdeen
We're so pleased to hear you received friendly, positive advice and experienced a thorough and quick sale procedure. It's wonderful that perfect delivery dates were offered and accepted, and that you would consider using us again!
Thank you for your positive review - Lauryn at Customer Care
We recently visited your store in…
We recently visited your store in Kittybrewster, Aberdeen, and received excellent help and advice from one of your assistants, Morag. She was friendly, knowledgeable, and made our shopping experience a pleasure. Thank you for such excellent customer service.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Aberdeen
We're so pleased to hear you received excellent help and advice from one of our assistants at our Kittybrewster, Aberdeen store. It's wonderful that she was friendly and knowledgeable, making your shopping experience a pleasure. Thank you for sharing your positive feedback!
Team Bensons
Fantastic service and top‑quality furniture
I recently purchased a superking bed for myself along with full bedroom furniture sets for my two daughters and my son, and Bensons for Beds exceeded every expectation. The quality of the products is exceptional, the comfort is unmatched, and the designs fit perfectly into each room. The staff were incredibly helpful, patient, and knowledgeable, making the whole experience smooth and enjoyable. My children love their new rooms, and my new bed is simply perfect. Highly recommended. Fantastic service and top‑quality furniture. My super‑king bed is incredibly comfortable, and my kids’ bedroom sets look amazing. Smooth purchase, great delivery, and excellent value.
26 juli 2026
Antwoord van Bensons For Beds - Aberdeen
Hi Dr Abdallah,
Thank you for your incredible review! We're absolutely delighted to hear how pleased you are with your new super king bed and the bedroom furniture for your children. It's wonderful to know that both the quality and comfort have exceeded your expectations, and that our team helped make the whole process smooth and enjoyable. We're especially pleased that your children love their new rooms and that you're enjoying a perfect night's sleep in your new bed. Thank you for your recommendation and for choosing us😊
Bought a bed - Updated
Bought a bed, mattress and matching bedside cabinet and paid for delivery/assembly. Store/Sales experience was really good but delivery and product not so perfect. Bed has a bit of damage/imperfection on the visible facing jointing of one of the legs. This obvious flaw was not pointed out by the delivery men. They told us they could not unbox the cabinet because it was against company procedure and left us to it. They left the mattress on the bed with corner protection still attached, which had to be cut off. So, the disappointing delivery performance and product did not match expectations carried over from the Sales/buying stage. Today 07/09/26 Update: In contact with Benson's they offered a cash, store voucher or replacement solution to the damage on bed. Replacement was selected and has now been carried out. Aside from a little disappointment, time and effort on our part their Customer Services was very good. All's well that ends well so upgrading to four stars. Five stars would be reserved for right first time.
21 juli 2026
Antwoord van Bensons For Beds - Aberdeen
Thank you for your feedback, and please accept our sincere apologies for the disappointment caused. We have contacted you to discuss your feedback further. We apologise again for the frustration caused.
Very helpfull staff
Very helpfull staff. Knowledgeable about product and patient layout showed us lots of options
22 juli 2026
Antwoord van Bensons For Beds - Aberdeen
We're so pleased to hear that our staff were very helpful and knowledgeable about our products, and that the layout showed you lots of options. Thank you for your wonderful feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Antwoord van Bensons For Beds - Aberdeen
We're so glad to hear that you had a great delivery experience! Thank you for taking the time to share your positive feedback with us.
Team Bensons
Antwoord van Bensons For Beds - Aberdeen
We're so pleased to hear everything went well and you had a positive experience with us. Thank you for your kind feedback!
Bensons mattress
The whole transaction was excellently handled from store purchase to delivery.
Instore, the assistant was knowledgeable, pleasant and very friendly. Went out her way to get us to what we wanted.
The delivery was done with speed and tidiness and no fuss.
Well done Bensons, excellent service all round.
11 juli 2026
Antwoord van Bensons For Beds - Aberdeen
We're so pleased to hear that your entire transaction, from store purchase to delivery, was excellently handled. It's wonderful that our assistant was knowledgeable, pleasant, and friendly, going out of her way to help you. We're also delighted that the delivery was speedy, tidy, and fuss-free.
From start to finish the experience was…
From start to finish the experience was a pleasure.
Sales and delivery staff were great.
6 juli 2026
Antwoord van Bensons For Beds - Aberdeen
We're so pleased to hear that your entire experience, from start to finish, was a pleasure and that our sales and delivery staff were great. Thank you for your kind feedback!
Currently moving house and we went into…
Currently moving house and we went into the Kittybrewster branch and we have a great experience. Will definitely be back when it’s time to buy.
3 juli 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Aberdeen
It's wonderful to hear you had a great experience at our Kittybrewster branch while moving house! We look forward to welcoming you back when you're ready to buy.
Friendly staff
8 juli 2026
Antwoord van Bensons For Beds - Aberdeen
Thank you for your wonderful feedback!
Antwoord van Bensons For Beds - Aberdeen
We are so pleased you found our team kind. Thank you for your feedback!
Team Bensons
Antwoord van Bensons For Beds - Aberdeen
We are so pleased you found our team friendly and helpful. We appreciate your feedback!
Team Bensons
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.