Bensons For Beds - Basingstoke Reviews 

From shop to delivery all staff were friendly and polite. Maria in your Basingstoke store was very helpful . All service was carried out efficiently.

I was really impressed with the service I received. The staff were incredibly professional and helpful throughout the entire process, and my order was delivered much faster than I expected.

Very impressed with the service from this company. Knowledgable staff at the showroom. Excellent communication on the progress of my order and tracking of the delivery lorry on the day it arrived. Very good work from the team on the day of delivering my order and taking away the old product. Friendly, courteous and professional. Got the job done quickly and efficiently. Also - very nice mattress!

Tom was a great help and did everything to ease our choice, Highly recommend Tom as a sale,an - great customer service

Bed ordered and delivered all within expectations no issues very satisfied

Very good customer service from sales to drivers . All friendly and courteous .

Maria is knowledgeable and friendly

The shop staff were helpful, delivery was on time and again delivery men were helpful

A good service in store both times before a made my purchase

Maria at Benson for beds was so helpful when choosing our bed. We were able to mix and match, based on and headboard, then of course the mattress. She placed an order for us, which arrived within days. The delivery people were really good and carried everything upstairs for us. Altogether a really good service.

Tom was very helpful while we were looking for a new single bed and mattress, explaining the various types and allowing us to try them out. We were pleased to come to a decision and make a purchase.

The young lady, Maria, who helped me to find the right bed was very knowledgeable and personable. She clearly explained all the possible options of bases, mattresses and headboards without trying to influence my choice. This made for a pleasant shopping experience.

We were greeted and assisted by friendly staff, found the bed and mattress we were looking for, signed up for an affordable finance deal that afternoon and the bed was delivered and assembled in the room of our choice 3 weeks later - what more could we ask? Would definitely recommend

Stuart was absolutely great in helping me confirm what suits my existing sciatic needs and was able to process my order in a way that would benefit me.

I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb 2026 so have given it a good go for at least 6 months. I have tried to air it out and even spent about 3 weeks sleeping in the guest room. It was a pretty expensive mistake, I will have to give in and buy another mattress and hope it smells better.

My husband and I noticed Bensons for Beds during our recent trip to St Michael's Retail Park (Basingstoke). We have been planning to upgrade our bed, so we popped into the showroom to browse the available options. Maria welcomed us as we entered the store. When I mentioned I had scoliosis - a sideways curvature of the spine - she immediately identified the most suitable beds.

I have never tested a bed in public before, but Maria's tactful and professional interpersonal skills put me at ease. Furthermore, the showroom's environment was clean and inviting. The quality of the first mattress that I tested was PERFECT! Maria suggested that I try another for comparison. We were very impressed with her technical knowledge.

Though we did not intend to buy a bed that day, we were confident that we had found the ideal bed, thanks to Maria.

UPDATE on 02/10/2026 - In my previous review, I should have made it clearer that we DID, in fact, purchase a Sealy Bronte Posturepedic Mattress and Divan on our first visit to Bensons For Beds. In fact, we are looking forward to their delivery in 3 days.

Very good service from start to finish.

A great custoner service from the very beginning. Very happy customer.

Tom was very helpful and friendly- no hard sell just direct and honest advice.

Excellent product.
Good service delivery.
Professional team members, polite and efficient. Very pleased.