Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order. Expected a quicker delivery date but the timescale they gave wasn't that bad.
Locatie
Wijzig locatieUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
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Lees wat reviewers zeggen
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She... Toon meer
Bedrijf heeft geantwoord
From going into store to receiving my product I was kept up to date every step of the way . Thank you Bensons’s my furniture is beautiful.
Bedrijf heeft geantwoord
Good service from. The team at Bishop Auckland Plenty of updates for when the new bed got delivered...great communication. Delivery men were exceptional. Would recommend
Bedrijfsgegevens
Over Bensons For Beds - Bishop Auckland
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, Verenigd Koninkrijk
- 1388606572
4,9
Uitstekend
326 reviews
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No pressure by sales staff and plenty…
No pressure by sales staff and plenty of choice, communication during the order process excelent.
13 september 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
From going into store to receiving my…
From going into store to receiving my product I was kept up to date every step of the way . Thank you Bensons’s my furniture is beautiful.
11 september 2026
Antwoord van Bensons For Beds - Bishop Auckland
We're so pleased to hear that you were kept informed every step of the way, from your store visit to receiving your beautiful new furniture. It's wonderful to know you're happy with your purchase!
Team Bensons
New bed
Good service from. The team at Bishop Auckland
Plenty of updates for when the new bed got delivered...great communication.
Delivery men were exceptional.
Would recommend
2 september 2026
Excellent service from showroom staff…
Excellent service from showroom staff to delivery drivers. Given all rewuired information required in showroom.
7 september 2026
Antwoord van Bensons For Beds - Bishop Auckland
We're delighted to hear that you received excellent service from our showroom team through to our delivery drivers! It's great to know you were provided with all the information you needed to make your purchase with confidence, and that the service remained outstanding every step of the way.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Cant fault the staff
Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order.
Expected a quicker delivery date but the timescale they gave wasn't that bad.
5 september 2026
No messing, happy days!
No messing. Found the bed I wanted, staff dealt with my needs immediately and was informative of the choices available. Ordered and dealt with within 20 minutes! Delivery suited my needs. Just waiting for the bed now. Happy days!
1 september 2026
Staff were very friendly and…
Staff were very friendly and knowlegable withoit being pushy.
1 september 2026
Helpful staff in store and delivery…
Helpful staff in store and delivery drivers too.
22 augustus 2026
Antwoord van Bensons For Beds - Bishop Auckland
Hi Janette,
Thank you for your lovely review! 😊 We're delighted to hear both our in-store team and delivery drivers were so helpful. Providing friendly, supportive service from showroom to delivery is what we strive for. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
One great staff member
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She listened and gave us her expert advice. We didn’t feel rushed or pressured and she gave our son pens and paper while we had a minute to discuss what we wanted. She went the extra mile to make it an easy experience. We made a purchase and are very happy with our choice.
1 september 2026
Antwoord van Bensons For Beds - Bishop Auckland
Hello Lydia,
Thank you for such a wonderful review! 😊 We're delighted that Steffanie made your visit such a positive experience. It's fantastic to hear she helped you find the right mattress while making your son feel welcome too! We're proud of her thoughtful, no-pressure approach and will be sure to pass on your kind words. Enjoy your new bed, and thank you for choosing us,
Megan | Customer Care Specialist
Fantastic knowledgeable staff
Fantastic knowledgeable staff, friendly and very helpful. Rang before going to the store which had just what I wanted.
Couldn’t ask for better customer service!
26 augustus 2026
Very helpful staff
26 augustus 2026
Excellent service
Everything was on time the assembly was excellent staff were polite and had good product knowledge
20 augustus 2026
Antwoord van Bensons For Beds - Bishop Auckland
We're so pleased to hear everything was on time and the assembly was excellent. It's wonderful that our staff were polite and had good product knowledge. Thank you for your positive feedback!
Team Bensons
The whole experience from store to…
The whole experience from store to delivery was excellent. All staff I had contact with were helpful and friendly.
Great experience thank you
17 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Bishop Auckland
We're so pleased to hear that your entire experience, from store to delivery, was excellent. It's wonderful that all the staff you interacted with were helpful and friendly. Thank you for your kind feedback!
Team Bensons
Delivered within the time slot given
Delivered within the time slot given , called to give 5 minute notice. They didn’t unfortunately check the plastic packaging was clean and left me with a black sticky stain to try and remove from the stair carpet
14 augustus 2026
Antwoord van Bensons For Beds - Bishop Auckland
Hi Linda,
Thank you for your feedback! 😊 We're pleased to hear that your delivery arrived within the scheduled time slot and that the team kept you updated with a call shortly before arrival. 🚚✨
We're sorry to hear about the condition of the plastic packaging, though. While we're glad the delivery itself went smoothly, discovering a black sticky mark left behind on your stair carpet certainly isn't the finishing touch anyone would want.
We appreciate you bringing this to our attention, as feedback like yours helps us improve our processes. We hope the stain was successfully removed and that you're now enjoying your new bed,
Megan | Customer Care Specialist!
Smooth process throughout and helpful…
Smooth process throughout and helpful staff. Happy with new mattress. Delivery service was good too
25 juli 2026
Antwoord van Bensons For Beds - Bishop Auckland
Thank you for your wonderful review! We're delighted to hear that everything went smoothly from start to finish and that our team was helpful throughout your journey with us.
Thank you for choosing Bensons for Beds. We hope you enjoy many comfortable and restful nights on your new mattress! 😊
New bed and mattress
I ordered a double bed and mattress for a spare room. It was delivered within a week . The delivery men were polite and courteous Very good service overall. I look forward to my first house guest’s comments when they use the bed for the first time.
25 juli 2026
Antwoord van Bensons For Beds - Bishop Auckland
Thank you for your lovely review! We're delighted to hear that your new double bed and mattress were delivered within a week and that our delivery team were polite and courteous throughout the process.
Thank you for choosing Bensons for Beds. We truly appreciate your support and hope to assist you again in the future😊
First time bed buyer
I went into store and wasn’t really sure what I was looking for. I explained my situation to the member of staff who was helping me and she showed me some options. Once I’d decided on a frame she left me to test out different mattresses. It was simple to find what I wanted and everything was explained to me while I was sorting out finance options. I’m just waiting on my new bed being delivered now as it won’t be ready until September (thats the only down side)
19 juli 2026
Antwoord van Bensons For Beds - Bishop Auckland
We're so pleased to hear about your positive experience in our store! It's wonderful that our team member was able to help you explore options and find the perfect frame and mattress. We understand waiting for your new bed can be a downside, and we appreciate your patience.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent service from the two ladies!
18 juli 2026
Antwoord van Bensons For Beds - Bishop Auckland
We are so pleased to hear that you received excellent service from our team. We truly appreciate your kind words and positive feedback!
Team Bensons
Excellent service from initial purchase…
Excellent service from initial purchase in store to communication from aftersales and delivery. Would definately use again.
16 juli 2026
Antwoord van Bensons For Beds - Bishop Auckland
We're so pleased you received excellent service from your initial purchase in-store to the communication from our aftersales team and delivery. It's wonderful to hear you would definitely use us again. Thank you for your kind feedback!
Team Bensons
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