Bensons For Beds - Bolton Reviews 

We needed a new Bed in our Bedroom and one for our guest Bedroom, Bensons had a 25% Bank Holiday sale at our local Bolton Branch which was brilliant. We arrived and was greated by the manager Glenn, a very friendly and knowledgeable man, we explained what we required for each Bedroom, he guided us through the Large store and thanks to him we purchased the 2 required Beds...1 x double & a small double. The whole experience was very pleasant thanks to Glenn and his expert advice and guidance, many thanks to him. The Beds were delivered around 2 weeks later, we decided to erect these, unfortunately the double one had a sticking drawer, this would have damaged the material on the top edge, it was rubbing with the Bed frame. We telephoned Bensons and spoke to Glenn and explained the situation, he requested a couple of photos of the problem which we emailed him, within a very short time he telephoned us back with a date for a replacement base unit, excellent service! The replacement was delivered around 2 weeks later, we were not inconvenienced due to being able to use the faulty unit while we waited for the replacement. The 2 delivery staff, Eddy & Nick were excellent and very professional, they carried the new replacement up to our Bedroom and kindly slotted the unit into the top base unit and also placed the mattress back, thanks Guys! All round the service from start to finish was of a very high standard, above and beyond what we both expected, even the tracking of our order delivery was again exceptional, thanks "Bensons for Beds" 100% + service, and thanks to all the Staff we dealt with...Dave & Anna Evans.

Great service! Glen and the team at Bolton are brilliant. Thanks again

Ordered an ottoman wooden bed which was damaged. I paid £100 for it to be built, when being collected the drivers weren't "allowed" to dismantle it, so they left with the new bed that couldn't be delivered. Next email I got said it would be 12 weeks till the bed would be in stock again.
12 weeks later got the date for another replacement, after numerous frantic phone calls from the delivery drivers to whoever?, they dismantled the bed and built a new one.
Second damaged bed!! Today I had the call to say the delivery would be in about half an hour, so I made sure they were aware that the bed needed dismantling. Oh they don't do that he said. A lady from Bensons then rang and asked if I could dismantle it myself, I'm 63 with bad arthritis, that's why I paid £100 to get it built.
Still waiting for an answer and surprisingly the driver or Bensons aren't answering calls. Terrible communication between carrier and store, never again

Lovely friendly staff at the store , very helpful . Delivery staff 10 out of 10 as we live in second floor apartment, no complaints so cheerful

Well the service in the shop was second to none! Absolutely brilliant. It was delivered today, exactly as expected. It was a bed for my dad and he said they were brilliant. Well done Bensons!

Well done to all from the shop through to the guys who delivered and made the bed up
I’m very happy 😃

We was well received by Brittany when entering the store for the mattress. They knew exactly what we wanted. When paying for the mattress we was given an additional cleaning kit which was helpful. The staff brought the mattress in no time, and helped us load it on to the top of the car. Overall, we had am excellent experience, and would recommend Bensons again to anyone.

Thanks for the reminder from Benson's Homes about checking if the bed size is fit for our room. Luckily, we could change another bed size free within 7 days cancelation period. The in store staff, Simon is so lovely and helpful to help along. I really can't say thank you to all of you guys! Very appreciative all the service from Benson's Home.

Very Knowledgeable , helpfull,friendly staff from initial enquiries mid week to returning & placing order at the weekend

Went to the Bolton store to try out some of the mattresses.
Brittany was extremely knowledgeable and very helpful and guided me in the right direction and helped me come to a decision on which one to purchase.

All three times our experience at this store has been outstanding. We have spent a considerable amount of money but we saved a hell of alot. The options they give you to buy is amazing we made several orders and we only had to pay 20 percent deposit without financing as we are currently buying a new house and we cant apply for finance at the monthly. This ment we got the sale prices by the way it made us buy more.
All the staff were so nice, but ashely was amazing at her job and treated us very well she spent quite a long time with us. Helping us choose, answering questions going back and forth with our decisions but through everything she was calm collected and patient. We honestly really enjoyed shopping at this store. Thank you. G W

Very friendly

Excellent staff at bensons beds.
We went to buy a mattress and Craig was so helpful in explaining the details of the many mattresses. He left us to try different ones and kept coming back to us when needed, therefore not putting pressure on us to buy immediately. We did take a while ( over two days) but his patience was brilliant.
We made the right choice in the end and the whole process was seamless and we are very happy with our purchase.
Craig and Hawa both brilliant and a credit to the company …. Many thanks 😊

Looked at bed
Tried lying on bed
It was what we wanted
Bought bed
Bed was delivered with care
Very pleased

The manager at the Bolton branch Simon was so professional , helpful and it was a pleasure being in the store. No question was deemed silly or stupid and we left feeling we had bought the right purchase for our needs. I would definitely recommend this store and in particular Simon

Great service by the bed expert - no rush and well informed - couldn't have had a better experience

So easy to put together ,delivery was on time and in the garage as requested

The customer service we received was good, we were dealt with by a lovely lady who explained everything to us without rushing us into buying the mattress and bedstead.
I would recommend you visit this store.