The beds are lovely, my problems were with the motion bed company who make the motorised bases for the beds. There seems to be very poor communication between Bensons and the other company.The staff i... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB
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Lees wat reviewers zeggen
Wide choice of products with prices to suit all pockets. Sales staff that don’t put pressure on or hassle, but have terrific product knowledge. Helpful in making a choice but professional in leaving... Toon meer
Bedrijf heeft geantwoord
We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... Toon meer
Bedrijf heeft geantwoord
A great experience from walking into the store , trying out a sofa bed and having one delivered as scheduled 5 days later. The showroom guys were very professional, clearly explained our options and... Toon meer
Bedrijfsgegevens
Over Bensons For Beds - Bournemouth
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, Verenigd Koninkrijk
- 1202529500
4,8
Uitstekend
280 reviews
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Satisfied customer
Very helpful, friendly and courteous team who make you feel at ease. Very informative and very good guidance without being too pushy
9 september 2026
Antwoord van Bensons For Beds - Bournemouth
Hello Mr Fenton,
Thank you for your fantastic review! 😊
We're so pleased to hear that our team made you feel at ease from the moment you walked in. Providing friendly, courteous service along with expert advice is exactly what we strive for, so it's wonderful to know you found the guidance informative and helpful without feeling pressured.
Thank you for choosing us! We'll be sure to pass your kind comments on to the team, and we hope you're enjoying your new purchase and many comfortable nights ahead,
Megan | Customer Care Specialist🛏️
We were dealt with a young man who
We were dealt with a young man who, very politely and helpful, understood my needs and, hopefully, this bed will prove to be all I’m hoping for.
1 september 2026
Antwoord van Bensons For Beds - Bournemouth
Thank you for your kind words! We're thrilled to hear that our team member was able to assist you and understand your needs. We hope the bed exceeds your expectations and provides you with great comfort. We appreciate your support and look forward to serving you again!
Helpful and informative
Helpful and informative. Friendly assistance. Patient and attentive service.
3 september 2026
Antwoord van Bensons For Beds - Bournemouth
Thank you for your kind words! We're thrilled to hear that you found our team helpful and attentive. Providing friendly and informative service is our top priority. We appreciate your support and look forward to serving you again soon!
Second purchase inside 12 months from the same store
Wide choice of products with prices to suit all pockets. Sales staff that don’t put pressure on or hassle, but have terrific product knowledge. Helpful in making a choice but professional in leaving you to make your purchase decision
Leigh was especially helpful
30 augustus 2026
Antwoord van Bensons For Beds - Bournemouth
Hi Bazza Ferndown,
Thank you for your wonderful feedback! 😊 We're delighted to hear you found such a wide choice of products at prices to suit every budget. It's great to know our team provided knowledgeable, pressure-free service, helping you explore your options while giving you the space to make the right decision for yourself. We'll be sure to pass on your special mention to Leigh, who will be thrilled to hear your kind words. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
The Friendly reception
The reception by the shop's customer service staff was quite warm, friendly and receptive. He was careful to understand what we wanted, explained every detail to us, and allowed us to experience various options. He was patient and courteous. He made our day.
24 augustus 2026
Antwoord van Bensons For Beds - Bournemouth
Thank you for your wonderful feedback! We're thrilled to hear that our team made your experience so positive. Providing attentive and friendly service is our priority, and we're glad you felt that. We look forward to welcoming you back soon to explore more options!
Great service from day of ordering…
Great service from day of ordering right through to say of delivery. Excellent communication regarding the delivery.
28 augustus 2026
Antwoord van Bensons For Beds - Bournemouth
Thank you for the glowing review Trevor! We strive to provide top-notch service from start to finish, and we are thrilled to hear that we delivered on that promise for you. We hope to have the opportunity to serve you again in the future,
Megan | Customer Care Specialist
Excellent service in store
Excellent service in store. Delivery when expected was straightforward. I would definitely buy from them again
24 augustus 2026
Antwoord van Bensons For Beds - Bournemouth
Hi Eileen,
Thank you for your lovely review! 😊 We're delighted to hear you received excellent service in store and that your delivery went smoothly and arrived as expected. It's wonderful to know you'd choose to shop with us again. We really appreciate your support and look forward to welcoming you back in the future!
Megan | Customer Care Specialist⭐
Excellent Service
Excellent Service!
We were looking for a firm, orthopaedic mattresses because Ive had neck fusion and have chronic lower back and leg pain.
Roberto politely approached us as we were looking around to ask how he could help.
We explained the health situation.
He took us straight to the Slumberland Orthopaedic Lux extra firm.
He explained a lot about how it was made and the benefits of purchasing it.
It is incredibly firm.
We waited 2 weeks for delivery and it was worth the wait.
It was an instant improvement when I woke up.
I didn't hurt as much and my pain has been considerably lower since.
I'd highly recommend this mattress if you suffer with back or neck pain.
I would highly recommend Benson Beds and I highly recommend Roberto is recognised for his excellent knowledge and salesmanship.
The delivery men were polite, helpful and professional.
Excellent customer service all round.
It'll be our go to place for bed shopping in the future.
Thank you Team Benson Beds, keep up the excellent work.
24 augustus 2026
Antwoord van Bensons For Beds - Bournemouth
Hi Simon,
What a fantastic review! 😊 We're thrilled to hear that Roberto took the time to understand your needs and helped you find the perfect mattress. Knowing it's already making such a positive difference to your comfort and sleep is the best feedback we could ask for! 🌟 We'll be sure to pass your kind words on to Roberto and our delivery team. Thanks for choosing Bensons, and we look forward to helping with your future bed shopping,
Megan | Customer Care Specialist🛏️
Timm was very helpful and knowledgeable…
Timm was very helpful and knowledgeable in showing us all the beds that fitted our criteria, and then with the purchase was helpful and thorough.
19 augustus 2026
Antwoord van Bensons For Beds - Bournemouth
We're so pleased to hear that our team member was very helpful and knowledgeable in showing you beds that fitted your criteria. It's wonderful that they were also helpful and thorough with your purchase!
Team Bensons
Highly recommended
Great products, in store service and delivery
Elle bed is perfect
Igel 4000i nanotech mattress is a different level of comfort
13 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Bournemouth
We're so pleased to hear you're enjoying our great products, in-store service, and delivery. It's wonderful that your Elle bed is perfect and that the Igel 4000i nanotech mattress provides a different level of comfort!
Team Bensons
Excellent in store help and very fast…
Excellent in store help and very fast delivery
14 augustus 2026
Antwoord van Bensons For Beds - Bournemouth
Hi Mr Haskell,
Thank you for your wonderful review! 😊 We're delighted to hear that you received excellent in-store help and that your delivery arrived so quickly. Providing friendly, knowledgeable service and a smooth delivery experience is exactly what we strive for. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
Excellent customer service
Experience was great customer service excellent staff and mangers very helpful i would recommend Benson for beds to anyone
25 mei 2026
Antwoord van Bensons For Beds - Bournemouth
We're so pleased to hear your experience was great and our staff and managers were very helpful. It's wonderful that you would recommend us to anyone!
Team Bensons
Rob was brilliant- wasn’t pushy at all…
Rob was brilliant- wasn’t pushy at all and really made choosing the right mattress for me and my partner really easy. He’s a credit to the store and will highly recommend him to my friends and family!
15 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Bournemouth
Hi Louie,
Thank you for your fantastic feedback! 😊 It sounds like Rob deserves a gold medal in mattress matchmaking! 🏅🛏️
We're delighted to hear that he made the whole process easy for both you and your partner, giving you the information and guidance you needed without any pressure. Finding the perfect mattress can feel like a big decision, but it’s great to know Rob helped make it a simple and enjoyable experience.
We'll be sure to pass on your kind words,
Megan | Customer Care Specialist
Good service and ease of changing…
Good service and ease of changing within their 40 day programme as the first mattress did not work out as comfortable as it felt in the showroom
14 augustus 2026
Antwoord van Bensons For Beds - Bournemouth
Hey Michael,
Thank you for your feedback! 😊 We're delighted to hear that you received good service and that our 40 Night Comfort Guarantee made it easy to find the mattress that was right for you. Choosing a mattress can be difficult, and sometimes it feels different at home than it does in the showroom, so we're pleased we could help make the exchange process straightforward. We hope you're now enjoying a much more comfortable night's sleep,
Megan | Customer Care Specialist🛏️
Antwoord van Bensons For Beds - Bournemouth
Hey Elaine,
Thank you for your wonderful review! 😊 We're delighted to hear that everything was excellent, from the service provided by Rob in store to the support from our delivery team. It's fantastic to know that both made such a positive impression and helped make your experience a great one from start to finish. We'll be sure to pass on your kind words to Rob and the team. Thank you for choosing us,
Megan | Customer Care Specialist⭐
What's to say excellent from start to…
What's to say excellent from start to finish, would highly recommend Bensons Beds, already have especially John from the Bournemouth store.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Bournemouth
We're so happy to hear you had such a positive experience from beginning to end! We appreciate you recommending us and highlighting the excellent service received.
Thank you for your positive review - Lauryn at Customer Care
Very helpful
Very helpful, knowledgeable assistant who made the task of choosing a new bed easier.
4 augustus 2026
Antwoord van Bensons For Beds - Bournemouth
We're so pleased to hear that our assistant was very helpful and knowledgeable, making the task of choosing a new bed easier for you. Thank you for your wonderful feedback!
Team Bensons
Amazing service, thank you Rob!
We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so impressed and therefore bought our bed and mattress through Rob. We found the service exceptional in comparison, not pushy in the slightest, but genuinely lovely, helpful staff. Thank you Rob for all your help, we cannot wait for the bed to arrive!
2 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Bournemouth
We're so pleased to hear you had such a wonderful experience at our Bournemouth store! It's fantastic that Rob provided exceptional, helpful service without being pushy. We're delighted you're looking forward to your new bed!
Team Bensons
Matthew was very patient answering all…
Matthew was very patient answering all my questions and giving me time to decide on which bed to buy, an asset to the store
30 juli 2026
Antwoord van Bensons For Beds - Bournemouth
We're so pleased to hear that Matthew was very patient answering all your questions and giving you time to decide on your purchase. It's wonderful to know they were an asset to the store!
Team Bensons
Bought a wardrobe but couldnt assemble…
Bought a wardrobe but couldnt assemble properly tried to get support from customer service they said they not assemble wardrobes .So wasting time and money Specially Bournmouth store is very bad in customer care they are not listening to customers They dont care customers .Benson bed and Mettres excellent quality but never ever buy wardrobe .
5 juni 2026
Antwoord van Bensons For Beds - Bournemouth
We are truly sorry to hear about the difficulties you faced with assembling your wardrobe and the disappointing experience with our customer service. This is certainly not the standard we aim for, and we understand your frustration regarding the time and money spent. We have contacted you to discuss this matter further.
Thank you for your review - Lauryn at Customer Care.
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