i did not get to excited as i have has 3 beds from you and the matress on each one ended up faulty and had to be returned ,exchanged / refunded . if it happens to this one i have now ,i will n... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ Bristol, Avon, GB
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Lees wat reviewers zeggen
Chloe at benson for beds brislington is fantastic ! Super knowledgeable, completely understood what we needed and wasted no time finding us the perfect bed . Kept us within the budget we needed but wa... Toon meer
Bedrijf heeft geantwoord
Our new king-size divan bed was delivered exactly at the time and date we were given. Two very cheery chaps set up the bed for us and removed all packaging - the whole delivery was done within 3 to 4... Toon meer
Bedrijf heeft geantwoord
Knowledgeable sales man. Quick delivery date. Mattress delivered by two helpful men. Put in upstairs room. Plastic wrapping intact & box left on van. Very pleased with price & quality of tempur mat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Bristol Imperial
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ, Bristol, Avon, Verenigd Koninkrijk
- 1179642525
4,7
Uitstekend
262 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service from Lewis made…
Great customer service from Lewis made the experience easy and enjoyable
3 september 2026
Antwoord van Bensons For Beds - Bristol Imperial
We're delighted to hear that Lewis provided such great customer service and made your shopping experience easy and enjoyable! We'll be sure to pass on your kind feedback, and we're thrilled that he helped make your visit a positive one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Excellent customer service in store
Excellent customer service in store, very experienced, knowledgable and helpful.
Excellent communication, delivery on time and was very smooth and efficient.
27 augustus 2026
i did not get to excited as i have has…
i did not get to excited as i have has 3 beds from you
and the matress on each one ended up faulty and had to be returned ,exchanged / refunded . if it happens to this one i have now ,i will not buy from you again ,
also i recieved damage to my landing double socket ,
it was smashed off the wall leaving exposed wires
26 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Bristol Imperial
Hi Paul,
Thank you for taking the time to leave your review.
We're sorry to hear about your previous experiences with us and can understand your concerns given the issues you've encountered with past purchases. We are also very sorry to read of the plug socket damages. We have contacted you today to get this resolved.
Thank you,
Megan | Customer Care Specialist
The store experience was good
The store experience was good, knowledged staff with empathy & understanding our needs. Delivery was first class - kept advised with call as promised 30mins before arrival. Efficient and careful removal of old mattress and placing of new.
Excellent.
15 augustus 2026
Antwoord van Bensons For Beds - Bristol Imperial
We're so pleased to hear you had such a positive experience with us! It's wonderful that our staff were knowledgeable and empathetic to your needs. We're also delighted that our delivery team was first-class, keeping you informed and carefully handling your mattress.
Team Bensons
Antwoord van Bensons For Beds - Bristol Imperial
We're so pleased to hear that a member of our staff was very helpful and had your bed ready for collection! Thank you for your wonderful feedback.
Buy from Bensons beds
Our new king-size divan bed was delivered exactly at the time and date we were given. Two very cheery chaps set up the bed for us and removed all packaging - the whole delivery was done within 3 to 4 minutes. Excellent service
6 juli 2026
Antwoord van Bensons For Beds - Bristol Imperial
We're so pleased to hear about your excellent experience with us! It's wonderful that your delivery was exactly on time and that our team was so cheerful and efficient in setting up your new bed.
Staff was very helpful and informative.
Sharon was very helpful and informative without being at all pushy which we appreciated. She guided us through the process, explaining the various deals we were interested in and enabled us to find a bed we were happy with at a price we could afford.
30 juni 2026
Antwoord van Bensons For Beds - Bristol Imperial
We're so pleased our team member was helpful and informative without being pushy, guiding you through the process. It's wonderful that you found a bed you were happy with at an affordable price. Thank you for your kind feedback!
Team Bensons
The whole team at imperial park
The whole team at imperial park. Sharon (the manager) Julie who was from the cribbs store but covering at the time in imperial park) I nearly decided to buy a bed at dreams as it was on par to the one at bensons and but cheaper but because of the service I received from Julie at first I decided to go back to bensons. So basically customer service can help a customer decide overall more so than the product it self. Julie is a credit to the company. Also the aftersales bit was also good Gill was very lovely and helpful from customer services and Lewis at imperial park helped me too. Nothing was a bother nice bloke. Sharon sorted the delivery as I kept changing the date and she was on it even though they were busy. The delivery guys were lovely (I didnt take there names) one was from Birmingham and one Cheltenham but used to live in the area im in. Very lovely blokes and polite 😊 I would highly recommend bensons from this experience
23 juni 2026
Antwoord van Bensons For Beds - Bristol Imperial
We are absolutely thrilled to hear about your wonderful experience with our team! It's fantastic to know that the exceptional service you received, particularly from our team members, made such a positive impact on your decision. We're delighted that our colleagues were able to assist you so effectively, from your initial visit to the smooth delivery of your purchase. Your kind words truly highlight the dedication of our staff.
Team Bensons
Very professional and so nice I have always bought my beds from bensons and I am truly happy with them
Very professional and so nice
26 juni 2026
Antwoord van Bensons For Beds - Bristol Imperial
We appreciate your kind words! We are so glad our team was professional and provided you with a nice experience. Thank you for sharing your feedback.
Team Bensons
The delivery lads beavered away in…
The delivery lads beavered away in awful hot weather. They were very polite. The bed is lovely. I'm very pleased.
28 juni 2026
Antwoord van Bensons For Beds - Bristol Imperial
We're so pleased you love your new bed and our delivery team provided polite service despite the hot weather. Thank you!
Team Bensons
Lady in Imperiual park store was great.
17 juni 2026
Antwoord van Bensons For Beds - Bristol Imperial
We're so glad you had a great experience! We appreciate your kind words.
Team Bensons
We were actually served by a new…
We were actually served by a new recruit who was pleasant and friendly. The manager discreetly supplied further information and indicated the probable bed I would need. All satisfactory. Thank you it is too soon to comment on delivery or comfort!
14 juni 2026
Antwoord van Bensons For Beds - Bristol Imperial
We're delighted to hear our team provided such a pleasant and helpful experience! We appreciate you sharing your positive feedback.
Team Bensons
We were not jumped on in store ,and…
We were not jumped on in store ,and were allowed to try out the beds first then the guy came over ,very straight forward purchase of the mattress,the delivery was on time and very quick and no mess .
30 mei 2026
Antwoord van Bensons For Beds - Bristol Imperial
We're so pleased to hear your mattress purchase was straightforward, from trying beds to on-time, quick, and clean delivery. Thank you for your feedback!
Team Bensons
Antwoord van Bensons For Beds - Bristol Imperial
We're delighted you're happy with your deal and our lovely staff. Thank you!
Team Bensons
Great service
All very smooth and efficient from initial ordering in branch to delivery of new mattress and disposal of old one
4 juni 2026
Antwoord van Bensons For Beds - Bristol Imperial
We're so pleased your experience, from ordering to delivery and disposal, was smooth and efficient. Thank you for your kind feedback!
Team Bensons
Staff in the Bristol Imperial park…
Staff in the Bristol Imperial park store were excellent
26 mei 2026
Antwoord van Bensons For Beds - Bristol Imperial
We're so glad our team provided excellent service. Thank you for your kind words!
Team Bensons
Lewis was friendly and helpful
Lewis was friendly and helpful, gave us advice but let us take time to decide.
24 mei 2026
Antwoord van Bensons For Beds - Bristol Imperial
We're so glad to hear you had a positive experience with our team. Thank you for your kind words!
Team Bensons
Very helpful staff
16 mei 2026
Antwoord van Bensons For Beds - Bristol Imperial
Thank you!
Team Bensons - Jess
Purchasing a Divan
The whole experience of purchasing our Divan was made easier by the staff being very helpful guiding to what we wanted
15 mei 2026
Antwoord van Bensons For Beds - Bristol Imperial
We're so pleased our team helped make your Divan purchase easier by guiding you to what you wanted. Thank you!
Team Bensons
Antwoord van Bensons For Beds - Bristol Imperial
We appreciate your excellent feedback!
Team Bensons - Jess
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