Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find w... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5b Riverside Retail Park, Chelmsford, CM1 1AN Chelmsford, Essex, GB
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Lees wat reviewers zeggen
Our sales assistant was very helpful and provided us with excellent advice on the offers available to us, showing us the options within our budget and how to get the best deals.
The sales assistant let us know they were available for any questions, but let us browse at our own pace unhindered. After we had decide upon a bed the options were explained and costed. Excellent... Toon meer
Bedrijf heeft geantwoord
Hugely impressed by Demi at the Chelmsford branch who was very knowledgeable and friendly to deal with. She guided us through the various options available and then left us to make up our minds; popp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Chelmsford
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 5b Riverside Retail Park, Chelmsford, CM1 1AN, Chelmsford, Essex, Verenigd Koninkrijk
4,7
Uitstekend
128 reviews
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Our sales assistant was very helpful…
Our sales assistant was very helpful and provided us with excellent advice on the offers available to us, showing us the options within our budget and how to get the best deals.
29 oktober 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Bensons For Beds - Chelmsford
Thank you for your kind words! We're thrilled to hear that Adam was able to assist you with his knowledge and helpfulness. Our team is dedicated to providing great service, and we appreciate your feedback. We look forward to serving you again soon!
Antwoord van Bensons For Beds - Chelmsford
Thank you for your wonderful feedback Megan | Customer Care Specialist! We're thrilled to hear that you had a great experience from order to delivery. Your satisfaction is our top priority, and we look forward to seeing you again soon,
Megan | Customer Care Specialist
Really helpful and attentive staff
Really helpful and attentive staff, took her time to help us decide what we wanted and needed for our bad backs.
7 oktober 2026
Antwoord van Bensons For Beds - Chelmsford
Thank you for your wonderful feedback Samara! We're thrilled to hear that our staff was able to assist you in finding the right solutions for your needs. Your comfort is our priority, and we're here to help anytime. We look forward to seeing you again soon,
Megan | Customer Care Specialist
Single bed
Got a good showroom variety of beds to choose from. think the delivery charge could be cheaper when comparing to Argos
2 oktober 2026
Antwoord van Bensons For Beds - Chelmsford
Thank you for your feedback! We're glad you enjoyed our variety of beds. We strive to provide quality products and service. We appreciate your input on delivery charges and will consider it as we continue to improve. We hope to see you again soon!
Antwoord van Bensons For Beds - Chelmsford
Thank you for your kind words! We're thrilled to hear that our team made a positive impression. We strive to provide excellent service, and your feedback motivates us to keep up the great work. We look forward to serving you again soon!
Excellent sales experience.
The sales assistant let us know they were available for any questions, but let us browse at our own pace unhindered.
After we had decide upon a bed the options were explained and costed.
Excellent experience.
20 september 2026
Antwoord van Bensons For Beds - Chelmsford
Thank you for your wonderful feedback! We're thrilled to hear that our sales assistant provided you with the perfect balance of support and freedom while you browsed. It's great to know you had an excellent experience with us. We look forward to helping you again in the future!
Great service
The salesperson was very helpful and knowledgeable about the bed.we were kept informed right up to delivery and delivery people were great putting the bed together and the bed is very comfortable.
22 augustus 2026
Antwoord van Bensons For Beds - Chelmsford
Thank you for your wonderful feedback! We're thrilled to hear that our salesperson provided you with great service and that you found your bed comfortable. Our team works hard to ensure a smooth delivery experience, and we're glad you enjoyed it. We appreciate your support!
Storage bed
We have been dealing with a guy called Marvin, he was so helpful made the process so easy. Everything was laid out for easy viewing.
2 september 2026
Antwoord van Bensons For Beds - Chelmsford
Thank you for your kind words! We're thrilled to hear that Marvin made your experience smooth and enjoyable. Our team strives to provide clear and helpful service, and it's great to know we succeeded. We look forward to serving you again!
Great service throughout from ordering…
Great service throughout from ordering in store to delivery.
30 augustus 2026
Antwoord van Bensons For Beds - Chelmsford
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience from start to finish. Our team works hard to ensure excellent service, and your satisfaction means the world to us. We look forward to serving you again soon!
Brilliant care and service …
Tracy the executive sales person was professional and courteous
She is extremely knowledgeable and listened to our needs
24 augustus 2026
Antwoord van Bensons For Beds - Chelmsford
Hi Tim,
Tracy sounds like a superstar! 🌟 Professional, knowledgeable, and always listening. Thanks for the lovely feedback,
Megan | Customer Care Specialist😊
Great
We had a small issue with our mattress that meant it needed replacing. Customer service and in store were brilliant and the replacement was delivered and the original one removed easily and without any hesitation
19 augustus 2026
Antwoord van Bensons For Beds - Chelmsford
We're glad to hear that our customer service and in-store team were brilliant in assisting you with the mattress replacement. We're pleased the delivery and removal process was easy and efficient.
Team Bensons
Tell people they are entering a…
Tell people they are entering a contract,when buying a mattress.once they have your money, they will not allow you to get a refund if you are not happy with the item.They will allow a refund, less ,20 percent of your total out lay. You will not get a full refund. Not a nice company to deal with, stay clear.
10 augustus 2026
Antwoord van Bensons For Beds - Chelmsford
Hello David,
We are sorry to hear that you are unhappy with the terms of our Comfort Guarantee and apologise for any disappointment or frustration this has caused.
We appreciate you taking the time to share your feedback and can assure you that your comments have been noted and will be passed on for feedback.
Thank you for bringing your concerns to our attention,
Megan | Customer Care Specialist
Antwoord van Bensons For Beds - Chelmsford
We're so pleased to hear you received great service and found our staff lovely and helpful. It's wonderful to know that Deni made a positive impression! Thank you for your kind words.
Team Bensons
Good service
Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find which would best suit our needs. At no point did we feel pressured.
We ordered our chosen bed and it arrived on time.
Would just be nice if there were less extra charges for delivery, assembly, removal etc - some of which we declined. Removal for recycling should be free as manufacturers should be encouraging this.
14 augustus 2026
Antwoord van Bensons For Beds - Chelmsford
Thank you for your detailed feedback. 😊 We're delighted to hear that Tracy at our Chelmsford store was so helpful, friendly, and knowledgeable in guiding you through the different mattress options. It's fantastic to know that she took the time to help you try a variety of beds, find the right fit for your needs, and that you never felt under any pressure during the process.
We're also pleased to hear that your chosen bed arrived on time and that the overall experience was a positive one. We appreciate your comments regarding delivery, assembly, and recycling charges, and understand your perspective on encouraging mattress recycling. Feedback like yours is invaluable in helping us review and improve our services.
Thanks again for your support—it means a lot!
Megan | Customer Care Specialist
Antwoord van Bensons For Beds - Chelmsford
Hey Ronald,
Thank you for your feedback! 😊 We're delighted to hear that you received excellent service both in-store and from our delivery team. Providing a great experience from purchase through to delivery is what we strive for, so it's wonderful to know everything went smoothly. Thank you for choosing Bensons, and we hope you enjoy your new bed,
Megan | Customer Care Specialist
Excellent customer service very helpful…
Excellent customer service very helpful with order and even re doing the order to do our blue light discount very very good
9 augustus 2026
Antwoord van Bensons For Beds - Chelmsford
Hey Mr Bromfield,
Thank you for your wonderful feedback! 😊 We're delighted to hear you received excellent customer service and that our team was able to help with your order, including making sure your Blue Light Discount was applied. Going the extra mile for our customers is what we strive for, so it's fantastic to know you had such a positive experience. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
MOs speed and knowledge of goods
5 augustus 2026
Antwoord van Bensons For Beds - Chelmsford
We're so glad to hear about your positive experience with our team's speed and knowledge. We truly appreciate your kind words!
Thank you for your positive review - Lauryn at Customer Care 💜
A good experience
Adam in the store was extremely helpful in our choice of mattress and the delivery/collection process
30 juli 2026
Antwoord van Bensons For Beds - Chelmsford
We're so pleased to hear that Adam in the store was extremely helpful in your choice of mattress, and that the delivery and collection process was smooth. Thank you for your wonderful feedback!
Team Bensons
Antwoord van Bensons For Beds - Chelmsford
We're so pleased to hear you had such a positive experience with our team. Thank you for sharing your kind words and feedback!
Team Bensons
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