We were impressed with Benson for Beds from the moment we walked into the shop. The store manager, Dave was so knowledgeable and helpful and we didn’t take long to find what we were looking for. The c... Toon meer
Locatie
Wijzig locatieUnit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB
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Lees wat reviewers zeggen
The two members of staff who delivered our bed telephoned on the day to confirm the time of delivery. They were very respectful of our property and both removed their shoes at the front door. Would r... Toon meer
Bedrijf heeft geantwoord
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... Toon meer
Bedrijf heeft geantwoord
From picking the mattress to delivery, the whole process was excellent. The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Chester
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Verenigd Koninkrijk
- 1244665818
4,8
Uitstekend
693 reviews
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Buying Bedroom Furniture
We had a very positive experience when buying our bedroom furniture thanks to Paul the sales representative in the Chester store ,he took time and went through every detail with us putting our minds at rest about the products we were buying and the delivery date .
5 november 2025
Antwoord van Bensons For Beds - Chester
Thank you for sharing your experience at our Chester store. We’re delighted to hear that Paul took the time to go through every detail with you, ensuring confidence in your purchase and delivery arrangements. Thank you for an amazing review – Lauryn at Customer Care 💜
Great products with quality service!
Barry was the sales assistant working when we placed our order.
He was helpful, informative and non pushy.
Made the whole process swift and painless without giving the pushy salesman edge that other competitors have tried.
We came in looking for a mattress. Left with a new bed frame as well.
The store was clean, bright and airy.
5 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chester
We’re thrilled to hear Barry made your experience smooth, informative, and completely stress-free! It’s fantastic that you felt comfortable and never pressured. Thank you for highlighting the clean and welcoming store atmosphere too!
Thank you for your positive review – Lauryn at Customer Care 💜
Paul was extremely helpful
Paul was extremely helpful. He was knowledgeable without being pushy. I absolutely hate 'pushy'. So, thank you Paul!
Enough variety of products at different price points.
5 november 2025
Antwoord van Bensons For Beds - Chester
We’re delighted to hear that Paul provided knowledgeable guidance in a relaxed, non-pressured way and gave you the time and information needed to make the right choice. We’re also pleased you found a great variety of products to suit your needs.
Thank you for your positive review Jane. – Lauryn at Customer Care 💜
Choosing a new mattress. We were looked after by Christine who…
We were looked after by Christine who showed us a number of different options based on our requirements. We were able to try out the different mattresses with a pillow as many times as we wanted. We then looked elsewhere and returned two days later to make a final decision. We were able to take our time, without being pressured, again being looked after by Christine, which saved us from repeating ourselves.
30 oktober 2025
Antwoord van Bensons For Beds - Chester
Thank you for sharing your experience! We’re delighted to hear that Christine provided such attentive service, showing you a range of options and allowing you the time and space to make the right decision without any pressure. It’s wonderful to know that her support made the process smooth and enjoyable for you.
Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service!!!
4 november 2025
Antwoord van Bensons For Beds - Chester
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service. If there's anything else we can help with, just let us know!
Kind regards,
Megan
Customer Care Team
Rose patiently spent time allowing us…
Rose patiently spent time allowing us to try different matresses before selecting the one we were happy with. Rose is very knowledgeable and friendly, and made the transaction smooth. Very happy.
23 oktober 2025
Antwoord van Bensons For Beds - Chester
We're happy to hear that you had a positive experience. It's great to know that our team member helped you find the perfect mattress. Thank you for your kind words,
Megan at Customer Care
Helpful knowledgeable staff.
Helpful knowledgeable staff.
We dealt with Stephen who was really helpful without us feeling pressured to make a decision. After making our purchases we were really pleased that we could arrange for delivery at our convenience.
We would happily recommend this store
1 november 2025
Antwoord van Bensons For Beds - Chester
We're happy to hear that our staff was helpful and knowledgeable and that you didn't feel pressured to make a purchase. We appreciate your recommendation and that you were pleased with our delivery options. Please tell a friend—we’d love to help them too!
Megan at Customer Care
Pricey, but no issues
Served in the Chester store. Had 0 issues, was very helpful. Delivery on the agreed date. The bed was put together quickly.
Just be sure to shop around, as they are on the pricey side.
31 januari 2025
Antwoord van Bensons For Beds - Chester
We're happy to hear that you had a helpful experience in our store and that the delivery and assembly were seamless. We appreciate your feedback regarding our pricing and will take this onboard.
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care
Great staff…
Dave was very informative and helpful in helping us choose the right mattresses. He was the reason we choose Benson
27 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chester
We're happy to hear that you had such a positive experience. We appreciate you mentioning how informative and helpful our team member was during your mattress selection. Thanks for choosing us,
Megan
Customer Care Team
Antwoord van Bensons For Beds - Chester
We appreciate you sharing your positive experience! We're so glad to hear you received super helpful customer service. Thanks for your feedback,
Megan at Customer Care
We needed to change our order slightly…
We needed to change our order slightly and after speaking on the phone the changes were made with no fuss at all
23 oktober 2025
Antwoord van Bensons For Beds - Chester
We're happy to hear that we could accommodate your order change so easily! Thank you for your positive feedback; we appreciate you taking the time to share.
Until next time, thank you.
Megan at Customer Care
Excellent customer service
Barry the sales person was very informative and helpful about purchasing a mattress that suited our needs. He gave good information on types of mattresses for us to make a choice.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chester
We're happy to hear that the salesperson was very informative and helpful in guiding your mattress purchase to suit your needs. We appreciate you sharing your positive experience,
Megan at Customer Care
Antwoord van Bensons For Beds - Chester
We're so pleased to hear about your great service and that our staff was most helpful! Thank you for your review – Lauryn at Customer Care 💜
I made a recent visit to Bensons for…
I made a recent visit to Bensons for Beds on the Greyhound Park in Chester. The salesperson who dealt with me was very polite and knowledgeable. I made my purchase and was very happy with the service provided. I would recommend Bensons without hesitation.
19 oktober 2025
Antwoord van Bensons For Beds - Chester
We're happy to hear that you were pleased with the service you received at our Chester store. We appreciate your positive feedback regarding our team member's knowledge and politeness. Thank you for recommending Bensons for Beds.
Thank you for your review – Lauryn at Customer Care 💜
None Pushy Sales
Salesman Kirkpatrick was knowledgable and answered questions with ease. He was not pushy which we liked. We were not jumped on when walking through the store again which we liked if we were we would have left. He was informative and pleasant
Bed was 50% off very happy we will now see if delivery and longevity of purchase is as good as the salesman projects.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chester
We're happy to hear that our team member was knowledgeable and helpful without being pushy. We appreciate your feedback on the sales experience and hope you enjoy your new bed! We appreciate your business.
Thank you for your review – Lauryn at Customer Care 💜
Amazing service by Dave
I went with my friend to go and look at mattresses for her to buy a new one. Dave, the guy who helped her, was amazing, and I ended up buying a new mattress myself! He was so patient and went through everything with us, made the whole experience amazing. Thank you Dave 😊
3 oktober 2025
Antwoord van Bensons For Beds - Chester
We are so glad to hear that you and your friend had such a wonderful experience Sarah! It's great to know that our team member was able to assist you both in finding the perfect mattresses. Thank you for sharing your positive feedback. Thank you for your review – Lauryn at Customer Care 💜
The Chester team at Bensons are amazing
The manager and staff at Bensons in chester have been amazing with our order, our delivery and other issues we personally had through not being able to have our Hypnos Earth mattress delivered for quite a few months. Now it’s here we’ve had the best sleep and even though it’s more costly it’s worth every penny. Thanks to everyone there as it’s the 2nd quality mattress we’ve bought and the service during and after with the team for our latest one was simply a fantastic experience. Well done and we’ll definitely be back again. Angie & Kevin, Cheshire Oaks, Ellesmere Port
17 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chester
We're happy to hear that the team in Chester provided such amazing support with your order and delivery. We're so glad you're enjoying your Hypnos Earth mattress and that it was worth the wait. Thank you for your kind words, and we look forward to seeing you again,
Megan at Customer Care
The staff were excellent in helping us…
The staff were excellent in helping us reach a decision with regards to all the options available. Very pleased with the whole experience from purchase to delivery.
13 oktober 2025
Antwoord van Bensons For Beds - Chester
Thanks so much! We're delighted our team could guide you through all the options and make the whole experience—from purchase to delivery—smooth and satisfying. Enjoy your new bed Megan at Customer Care 🛏️📦
Antwoord van Bensons For Beds - Chester
We're happy to hear that our team member was super helpful. We appreciate your positive feedback and your time. Thank you for your positive review! – Lauryn at Customer Care 💜
Great balance of customer service
Great balance of customer service. Very helpful but also left us to browse. Chap was friendly and helped us understand the product we eventually bought.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chester
We're happy to hear that our team member was helpful and friendly, and that you appreciated the balance of support while you were browsing and learning about our products.
Take care,
Megan at Customer Care
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