The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB
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Lees wat reviewers zeggen
Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... Toon meer
Bedrijf heeft geantwoord
Malcolm the advisor was excellent, very knowledgeable, friendly and answered all our questions. He went through the pros and cons of each mattress and helped us make an informed decision. Didn't pr... Toon meer
Bedrijf heeft geantwoord
There was no hard sell which was a relief. Staff were helpful but let us just look around & then when we needed more information they were there to answer all our questions. We were clueless about our... Toon meer
Bedrijfsgegevens
Over Bensons For Beds - Chippenham375
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, Verenigd Koninkrijk
- 1249659881
4,7
Uitstekend
256 reviews
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Malcolm the advisor was excellent
Malcolm the advisor was excellent, very knowledgeable, friendly and answered all our questions. He went through the pros and cons of each mattress and helped us make an informed decision. Didn't pressurise us in any way but nervous know he was there if needed. Shame a little extra discount wasn't available. But overall, a really good experience.
24 mei 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chippenham375
We're happy to hear that you found the advisor to be knowledgeable and helpful! We appreciate your feedback regarding the discount and are glad you had a really good experience. Thanks for sharing, Megan at Customer care
Excellent Showroom in chippenham.
visited the shop in chippenham
Large selection of beds. Labelled clearly and what mattress is made of. Easy to negotiate. Excellent irish sales lady, very helpful and informative.
21 mei 2025
Antwoord van Bensons For Beds - Chippenham375
We're happy you found a large selection of clearly labelled beds and that navigating the store was easy. We appreciate your positive comments about our helpful sales team. Thank you for your feedback, Megan at Customer Care
Antwoord van Bensons For Beds - Chippenham375
"Thank you for the positive feedback on Malcolm's service! We pride ourselves on providing exceptional experiences for our customers. We will make sure to pass on your kind words to him. We appreciate your support and look forward to serving you again in the future!" #CustomerSatisfaction #ExceptionalService #TeamEffort
Very helpful sales team
The sales team, especially Malcom were very helpful. Explained the different options and ensured we were happy with our selection. The quality of the beds and wide choice were able to meet our needs.
4 april 2025
Antwoord van Bensons For Beds - Chippenham375
Thank you for sharing your positive experience with our sales team, specifically Malcolm. We are thrilled to hear that they were helpful and informative in finding the perfect beds to meet your needs. Thank you for choosing us!
Antwoord van Bensons For Beds - Chippenham375
We're glad the salesperson was so helpful and friendly! We appreciate your positive feedback and your time. Take care, Megan at Customer care
Joanne
Joanne was friendly and knowledgeable. We went in knowing what we needed but not knowing what type of mattress. Joanne showed us various different types and encouraged us to try them, she showed us how they are put together to give the support and comfort we require. Would definitely recommend Joanne to others.
8 maart 2025
Antwoord van Bensons For Beds - Chippenham375
We're happy to hear that you found our team member friendly and knowledgeable! We appreciate you taking the time to share your experience and we're glad you enjoyed the assistance in finding the right mattress. Thanks for your recommendation, Megan at Customer care
Malcom.. what a guy!
We had such a great experience at Benson’s for beds Chippenham. Especially our interaction with Malcolm.
We went in to browse after our mattress had broken and we went to our local retail park that had a number of mattress shops.
Our first stop was Benson’s and we were quickly approached by Malcolm. He was super friendly and welcoming and made a daunting task very easy for us.
We gave him our budget and he instantly knew what would be best for us.
He spoke about different packages based on our lifestyle and different cover, we could get just in case the same thing happened again (we got our last mattress somewhere else three years ago).
He was very open, honest and transparent which is what I really value as a sales manager and product specialist myself.
I never thought I would laugh so much shopping for a mattress!!
We walked into Benson’s with the idea of just looking in all of the shops that were in our area (dreams is a few doors down and we’re heavy online shoppers) but we walked out knowing we weren’t gonna go anywhere else and we were sold on Malcolm’s recommendation.
We came back the next day and proceeded with Malcolm’s recommendation without any hesitation and we were delighted to see that he was there. He remembered our interaction from the day before and the choice of mattress that he recommended for us.
He went above and beyond and an absolute pleasure to talk to.
What an asset to your company! Thank you Malcom!
3 maart 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chippenham375
We're happy to hear that you had such a great experience with us. It's wonderful to know that our team member made your mattress-buying journey easy and enjoyable. We appreciate your kind words and are delighted that you valued the honest and transparent service provided. Thank you for your positive feedback, Megan at Customer Care
I received excellent and very…
I received excellent and very informative service from Malcolm in the Chippenham branch. I have already given a service review do I really need to write another
25 februari 2025
Antwoord van Bensons For Beds - Chippenham375
We're happy to hear that you received excellent and informative service. We appreciate you taking the time to share your experience, even though you've already submitted a review. Take care, Megan at Customer Care
Really knowledgeable sales guy who gave…
Really knowledgeable sales guy who gave us the information we needed but without feeling pressured
26 februari 2025
Antwoord van Bensons For Beds - Chippenham375
We're happy to hear that our sales team provided you with helpful information in a comfortable environment. Thank you for your positive feedback, Megan at Customer Care
It was a wonderful experience
It was a wonderful, friendly experience.
The Salesman was helpful, kind. Gave good suggestions of what would be the best mattress to suit our needs
22 februari 2025
Antwoord van Bensons For Beds - Chippenham375
We appreciate your positive feedback! We are so glad you had a wonderful and friendly experience. It's great to hear that our team member gave helpful and kind suggestions. Take care, Megan at Customer Care
Great selection and Jeff was extremely…
Great selection and Jeff was extremely helpful and informative. Really made sure I made the right decision.
25 februari 2025
Antwoord van Bensons For Beds - Chippenham375
We're happy to hear that you had a great experience! We appreciate your positive feedback and are glad that our team could assist you in making the right choice. Thank you, Megan at Customer Care
On arrival we were welcomed by a member…
On arrival we were welcomed by a member of staff and then left to browse at our leisure.
When we were ready to choose a bed and base we had the different choices explained to us and told to try different mattress options.
Once we’d made our decision payment was taken and delivery options chosen.
Overall, a painless experience.
22 februari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chippenham375
We're happy to hear that you found your experience painless. We appreciate you taking the time to share your positive feedback regarding our team's assistance and the choices available. Thank you, Megan at Customer Care
Have not yet received bed nor do have a…
Have not yet received bed nor do have a date. I was told to expect a phone call by the friendly salesperson from the manufacturer so not much yet to report
14 februari 2025
Antwoord van Bensons For Beds - Chippenham375
We appreciate your feedback and are sorry your bed hasn't arrived yet. We know waiting is hard. We thank you for your patience and can see this has now been delivered.
Sleep well,
Megan at Customer Care
Antwoord van Bensons For Beds - Chippenham375
We appreciate you taking the time to share your experience with us. Take care, Megan at Customer Care
Helpful staff
Helpful staff. Delivery on time and fitted without fuss. Would definitely recommend
17 januari 2025
Antwoord van Bensons For Beds - Chippenham375
We appreciate your recommendation! We are happy to know our staff was helpful, delivery was on time, and the fitting went smoothly for you. Take care, Megan at Customer Care
I walked in going to sleep easy in rather than shop on line
I walked in rather than shop on line. We were left to browse for a while and then we were asked if we had any questions. Their guidance was so great. We were shown beds across the range of quality and price. The customer service was second to none something you can’t get online
25 januari 2025
Antwoord van Bensons For Beds - Chippenham375
We're glad you enjoyed your in-store experience and found our guidance helpful while exploring our range of beds. It's great to know our customer service stood out to you compared to online shopping. Thank you for your feedback, Megan at Customer Care
Good quality product
Good quality product, good price, good advice given from friendly helpful salesman
9 januari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chippenham375
We appreciate your positive feedback! We're happy to hear that you found our product to be of good quality, fairly priced, and that our team member was helpful.
Take care,
Megan at Customer Care
Delivery information was helpful and accurate
In shop sales was not pushy but informative and helpful.
Delivery information was timely and complete.
Tracking app was useful.
Phone call 30 minutes before delivery was very helpful.
Delivery team were respectful and efficient and arrived just when they said they would.
Will be buying my next bed from Bensons for sure
16 december 2024
Very helpful manager at Chippenham…
Very helpful manager at Chippenham branch who resolved a slight problem we had.
13 december 2024
Great customer service experience
Great customer service experience, friendly, professional and wanted to help.
30 november 2024
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