Bensons For Beds - Derry Reviews 54

We had visited a number of other bed companies and had variable experiences, so our expectations for Benson's were not that high. However, we were pleasantly surprised and received excellent, informed advice and all our questions were answered by really well by trained, friendly staff who knew their products. Particularly around questions regarding recycling an older mattress and the environmentally conscious manufacturing process of a new bed, we were really impressed and this was one of the factors in our decision to buy a bed from Benson's. A shout out to Niall in particular, who took the time to check and feedback to us directly on the company's reuse policy. Together with Sharon, it was a pleasure to deal with such a professional and approachable small team. We are looking forward to receiving our brand new bed!!

Was served by Niall, excellent customer service. He was very helpful and I found the process very easy. Any questions I had, he was very professional and made sure to meet my needs. Niall took the time to show me different ranges of mattresses and beds until I found the right one. 5 star service. Thank you.

Fantastic customer service. Delivery were friendly and on time.

We recently had to arrange a loan mattress due to a change in our original delivery date, and I wanted to share how positive the experience turned out to be.

At a local level, the customer service and communication truly cannot be faulted. The team (Robert & Sharon) at the Crescent Link branch were excellent-friendly, professional, and very understanding of my frustration around the delay.

In-store staff went out of their way to help and made the whole situation much easier to deal with.
The replacement mattress was delivered quickly, and the delivery process was smooth and efficient. The delivery driver was particularly pleasant and helpful, which made a great impression.

Overall, despite the initial inconvenience, the level of service we received from the local branch turned this into a very positive experience.

Was served by Niall, excellent service with a no nonsense approach, no horrid upselling technique applied, told him my needs and budget and he stuck to it. Very friendly and confident so i bought the bed there and then without shopping around.

Delivery was right on time and they kept me updated on the schedule. Really delighted with my purchases of mattress and bed.

Hi bought a bed mattress and headboard in crescent link store in Derry
Open late night, brilliant, for me!
Robert was amazing, made it purchase affordable and pleasant. Thank you.
Nothing like on store shopping!

Gemma was very attentive from the moment we first walked into the Derry store, asking us lots of questions about what we are looking for and what we don't like about our current mattress and showed us multiple different mattresses until we eventually found one we liked.
She gave us multiple options for finance and was very knowledgeable about the whole process from start to finish.
Really looking forward to our new mattress and would definitely recommend the store to anyone who is looking for a new mattress or bed

Robert was knowledgeable, warm and friendly that’s the reason we went back to the store in Derry.

From start to finish everything was great. The staff in shop were polite and friendly and knowledgeable.i was taken through the Ordering process by the staff Robert, everything was explained and covered. I purchased two beds and mattresses. I was kept updated on the whole process via email. Beds were delivered as advised and they were put up by the delivery guys, Who again were polite and friendly. I would strongly recommend to pay for the build process as these beds came flat pack. The mattresses were good quality. The beds and mattresses are comfy and cosy!

Extremely helpful and knowledgeable staff who solved a dilemma for us in choosing beds, mattresses, and headboards. The whole experience has been very smooth to date, and further with updates on delivery.

Fantastic service from going into the shop being dealt with by Sharon fantastic customer service , the delivery men very prompt on time very pleasant an respectful of my property

Good advice and overall service. Unfortunately the wait for our bed nearly put us off the purchase., which was out of the staff control. Very pleased with the experience

Robert at crescent link was very great and helpful choosing the right mattress only issue I have is when I go to use the link for tracking the order through the bensons website I’m met with a blank page

The staff were friendly and professional. They listened to what we were looking for

From the minute we entered the store we were greeted by Robert. The wealth of knowledge alone about every product we enquired about was enough reassurance for us to make a decision to buy from Bensons. Robert is a real asset to the company. Please personally thank him from Mr and Mrs Quinn

Very knowledgeable on all the products with no hard sell .

Excellent customer service from Sharon in the Derry store. So knowledgeable and very helpful to keep within my budget. Delighted with my purchase. Will definitely go with Bensons again and will recommend to others.

Brilliant service from shop to delivery.

No hassle. Robert was very helpful in store.