The complete experience. Excellent sales talk, all questions answered sometimes twice. No question was avoided or too difficult. All the choices were presented and pros and cons discussed. We were hel... Toon meer
Locatie
Wijzig locatieUnit A Honeywood Retail Park, Honeywood Road, CT16 3FF Dover, Kent, GB
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Lees wat reviewers zeggen
Attentive from the moment we walked though the door. Starr was welcoming, friendly and knowledgeable. She helped us pick out the right product and ensured we were fully informed. Quick delivery a... Toon meer
Bedrijf heeft geantwoord
Showroom staff very helpful, knowledgeable and explained everything very clearl, including the delivery routine. Delivery guys were very polite and did everything that the showroom staff said they w... Toon meer
Bedrijf heeft geantwoord
The young man who assisted us was polite and extremely helpful in providing information about the product. He was not pushy and gave us plenty of time to make our decision to purchase. We had visite... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Dover575
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit A Honeywood Retail Park, Honeywood Road, CT16 3FF, Dover, Kent, Verenigd Koninkrijk
- 1304821623
4,7
Uitstekend
322 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A supportive and helpful assistant
A supportive and helpful assistant - who gave us excellent advice and time to consider our cnoices
27 februari 2024
Pleasant shopping experience with a…
Pleasant shopping experience with a knowledgeable salesperson to help us make our decision.
24 februari 2024
Very friendly & helpful staff.
20 februari 2024
Very helpful staff
8 februari 2024
Very helpful and knowledgeable
Staff was very informative and made sure I knew what I was purchasing, she showed me all the mattresses within my budget and explained the differences in comfort and price, she was very polite and nothing was too much trouble. All in all a very pleasant experience thank you 👍
10 februari 2024
Exceptional product knowledge and outstanding customer service
The staff couldn’t have been more helpful. Their product knowledge was exceptional which lead to numerous purchases.
It was nice being able to walk into a store, see friendly and welcoming faces that greet, yet refrain from that typical sales person ‘pounce’ approach.
We were given time to look around and politely reminded that if we needed any assistance or product information to ask when ready.
Best customer service I’ve experienced in quite some years.
4 februari 2024
Fantastic customer service
My daughter and I had only been in the shop for a couple of minutes when we were approached by Andy. He was extremely knowledgeable about what kind of mattress I would need for my chronic pain condition. Andy showed us lots of different mattresses, he didn’t make us feel rushed and I enjoyed his sense of humour and ease of manner.
7 februari 2024
Very helpful and very friendly in-…
Very helpful and very friendly in- house staff. Explained each product I looked at very informatively.
7 februari 2024
The new mattress
A. Very helpful manager made my choice easy for me.
But I would just say……. The mattress hasn’t even arrived yet….. so maybe not the WHOLE experience!🤣
1 februari 2024
Very friendly and helpful staff
Very friendly and helpful staff. Nothing was too much trouble and we were allowed to take our time.
3 februari 2024
Never use Benson for beds
Shame most of the reviews are about the in store service and little about their delivery. Ordered new (expensive)mattress on 30th Dec, told will be delivered 23rd Jan, 1/2hr before delivery end time had a call saying not been loaded redelivery 31st Jan, another call day before delivery telling us not on truck won’t be delivered (fuming) 2 minutes later another call yes it will be delivered. 45min after delivery deadline no mattress no call from them. Call to customer service, so sorry we can understand your disappointment (unless it’s happened to you ‘twice’ no you have no idea how I’m feeling.) Delivery charge taken off will call back with new date…Should have stuck to our guns and gone with Dreams. Will never use nor recommend Benson. The 1 star rating was because you can’t give 0 stars. The sales staff who get their commission through sales, i said the mattress was more than we were planning on spending, all of a sudden there was a £285 discount……Strange how the pricing works.
Update: New delivery date 6th Feb (still fuming)
31 januari 2024
Review zonder uitnodiging
Helpful knowledgeable staff no pressure
28 januari 2024
Very professional and helpful stuff
Very professional and helpful stuff.
Easy way to do the finance.
22 januari 2024
Fantastic informative welcoming staff…
Fantastic informative welcoming staff and no pressure selling
24 januari 2024
Comfortable sleeping
Nice showroom, pleasant, well informed staff and an efficient purchasing system. Plus, my previous twin season mattress served me very well, therefore, I am looking forward to this new one.
20 januari 2024
Staff where helpful and informative
Staff where helpful and informative. They answered any questions we had with excellent knowledge.
15 januari 2024
Excellent advice.
10 januari 2024
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