I popped into the Eastbourne store to look at beds, vaguely knowing what I might want. Liam showed me the options without being pushy, just knowledgeable and interested in his job. The staff were fun... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH Eastbourne, Sussex, GB
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I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... Toon meer
Bedrijf heeft geantwoord
I was welcomed with incredible kindness and care at Bensons for Beds 😊💛. They helped me choose exactly what I needed, and I never felt rushed or pressured at any moment. My new bed, the iGel matt... Toon meer
Bedrijf heeft geantwoord
I needed a new mattress and after reviewing a number of options I decided to try out Bensons. The sales representative (Adam) was very helpful and knowledgeable making the process of finding what... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Eastbourne390
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH, Eastbourne, Sussex, Verenigd Koninkrijk
- 1323479592
4,9
Uitstekend
313 reviews
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I popped into the Eastbourne store to…
I popped into the Eastbourne store to look at beds, vaguely knowing what I might want. Liam showed me the options without being pushy, just knowledgeable and interested in his job. The staff were fun and obviously got on well. I purchased a small double TV bed with ottoman storage, soft mattress, annd delivery with assembly and I’m very pleased with it.
12 september 2026
Antwoord van Bensons For Beds - Eastbourne390
We're so pleased to hear you had such a positive experience at our Eastbourne store! It's wonderful that our colleague was knowledgeable and helpful without being pushy, and that you found our team to be fun. We're delighted you're very pleased with your new bed!
Team Bensons
James was particularly helpful
12 september 2026
Five star service
From looking at beds to ordering to delivery the whole experience was easy and the service was helpful informative and on point.
29 augustus 2026
Smooth experience with friendly staff
Smooth experience with friendly, helpful staff from the moment I stepped into store. Liam was very helpful and knowledgeable and was quick to assist me with what I was looking for
24 juli 2026
Great team,excellent experience start to finish
17 augustus 2026
Antwoord van Bensons For Beds - Eastbourne390
We are so pleased to hear that you had an excellent experience from start to finish with our team. Thank you for your wonderful feedback!
Team Bensons
Great customer service
9 augustus 2026
Antwoord van Bensons For Beds - Eastbourne390
Hey Mike,
Thank you for your review! 😊 We're delighted to hear that you received great customer service. Providing a friendly, helpful, and enjoyable experience for our customers is what we strive for, so it's wonderful to know we got it right. Thanks for choosing us – we hope to serve you again,
Megan | Customer Care Specialist
It was a lovely bed and was made…
It was a lovely bed and was made welcome by the staff
13 augustus 2026
Antwoord van Bensons For Beds - Eastbourne390
We're so pleased to hear that you found your bed lovely and felt welcomed by our staff. Thank you for your wonderful feedback!
Team Bensons
welcoming store and their sales reps…
welcoming store and their sales reps were very friendly without being pushy. All round good experience. product well priced.
6 augustus 2026
Antwoord van Bensons For Beds - Eastbourne390
We're so pleased to hear that you found our store welcoming and our sales representatives friendly without being pushy. It's wonderful that you had an all-around good experience and found our products well-priced. Thank you for your kind feedback!
Team Bensons
Not an easy decision, so much choice!
I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote for two different mattresses, base and headboard.
I went back two days later with my daughter for support. James was able to discuss each mattress and my choice was made. Unfortunately James was engaged with other customers at this time, so Mackye was confidently able to finalise my order.
I look forward to receiving my bed
5 augustus 2026
Antwoord van Bensons For Beds - Eastbourne390
Hey Shirley,
Thank you for your wonderful feedback! 😊 We're delighted to hear that Martin, James, and Mackye were able to help guide you through choosing your new bed, mattress, and headboard. Buying a bed is an important decision, and it's great to know the team took the time to answer your questions, explain your options, and help you find the right choice with confidence.
We'll be sure to pass on your kind words to the team. Thank you for choosing Bensons, and we hope you love your new bed when it arrives,
Megan | Customer Care Specialist🛏️
EXCELLENT SERVICE BY JAMES
EXCELLENT SERVICE BY JAMES, VERY FREINDLY AND TALKED US THROUGH THE WHOLE PROCESS, MAKING SURE WE WERE VERY HAPPY WITH OUR PURCHASE.
6 augustus 2026
Antwoord van Bensons For Beds - Eastbourne390
We're so pleased to hear that our team member provided excellent service and guided you through the process. It's wonderful that you are very happy with your purchase!
Team Bensons
Antwoord van Bensons For Beds - Eastbourne390
Hello Carol,
Thank you for your feedback! 😊 We're delighted to hear that our team was helpful, polite, and provided you with a positive experience. We really appreciate your kind words and thank you for choosing us,
Megan | Customer Care Specialist
Your assistant Matt was very helpful…
Your assistant Matt was very helpful when we went to your Eastbourne branch to choose a new double bed and mattress.
8 augustus 2026
Antwoord van Bensons For Beds - Eastbourne390
We're so pleased to hear that our assistant was very helpful when you visited our branch to choose your new double bed and mattress! Thank you for your wonderful feedback.
Team Bensons
I needed a new mattress and after…
I needed a new mattress and after reviewing a number of options I decided to try out Bensons.
The sales representative (Adam) was very helpful and knowledgeable making the process of finding what I needed very easy. He advised on the aftercare procedure and on how things would progress once the order was placed.
The company keep you informed by texts or email on the production of the mattress which is built to order and when to expect delivery. On the day of delivery a text providing a link shows where your delivery is on the rota, which is useful.
Delivery was quick, smooth and efficient and the guys were friendly and helpful.
I have had the mattress for a week now and can say it's really good to sleep on.
1 augustus 2026
Antwoord van Bensons For Beds - Eastbourne390
We're so pleased to hear about your positive experience finding a new mattress with us! It's wonderful that Adam provided helpful and knowledgeable assistance, making the process easy for you. We're also glad our communication and delivery service met your expectations, and that you're enjoying a great night's sleep.
Team Bensons
Very helpful staff
1 augustus 2026
Antwoord van Bensons For Beds - Eastbourne390
Thank you for your wonderful feedback. We appreciate your lovely words.
Teams Bensons.
Antwoord van Bensons For Beds - Eastbourne390
We are so pleased you found our service great and our team helpful and knowledgeable. We truly appreciate your kind words and positive feedback!
Team Bensons
Very good!
Staff knowledgeable- I didn't feel rushed when trying to find the right mattress. Lots of options given and didn't just steer me to the most expensive
26 juli 2026
Antwoord van Bensons For Beds - Eastbourne390
Hi Vicki,
Thank you for your wonderful review! We're delighted to hear you found our team knowledgeable and that you felt comfortable taking your time to find the right mattress. It's great to know you were given plenty of options and honest advice without any pressure.
We really appreciate your feedback and thank you for choosing us,
Bensons for Beds!😊
Antwoord van Bensons For Beds - Eastbourne390
We are so pleased to hear that you experienced great service and found our staff to be wonderful. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care
Mattress purchase for Child
James the Sales assistant was very good took time to explain all the different options of mattress .
11 juli 2026
Antwoord van Bensons For Beds - Eastbourne390
We're so pleased to hear that our sales assistant provided such excellent service and took the time to explain all the different mattress options. Thank you for your wonderful feedback!
I think they should not push the…
I think they should not push the frankly absurd mattress cleaning insurance that they try to sneak into every order (You get some useless sprays with it!). Not only is it needless, it is sold quite slyly. The sales rep (Adam I think) we met tried to fly it under the radar. Why would Bensons allow this?
Delivery was okay, no problems at all. Communication was clear as well. The actual product was nice, although once again, the sales rep tried to hide it was being sold cheaper as a new model was out there. This was frankly dishonest and I hope bensons improves.
18 juni 2026
Antwoord van Bensons For Beds - Eastbourne390
We're truly sorry to hear about your experience regarding the mattress accidental insurance and the pricing of your product. We understand your frustration with how these matters were presented. We appreciate your feedback on the delivery and communication, and we will be reviewing our sales practices to ensure transparency and honesty.
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