This was a very positive experience from the helpful sales assistant to the very friendly and prompt delivery guys. I loved the "pick and mix" approach - this headboard, that base, storage options et... Toon meer
Locatie
Wijzig locatieUnit 2 De Mandeville Gate Retail Park, Southbury Road, EN1 1TW Enfield, London, GB
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Lees wat reviewers zeggen
Najeeb was fantastic. He treated me with patience and shared his knowledge of the bed bases and mattresses in store. There was no pressure to buy, which pleasantly surprised me. As the store was so pe... Toon meer
Bedrijf heeft geantwoord
Staff were very polite helpful and listened to queries and tried to give helpful answers. Will await delivery and see if that goes as well.
Bedrijf heeft geantwoord
Sales assistant in Enfield branch was very patient and helpful. She explained products and options clearly and was very knowledgeable. Delivery process was smooth and arrived on time with great commun... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Enfield363
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2 De Mandeville Gate Retail Park, Southbury Road, EN1 1TW, Enfield, London, Verenigd Koninkrijk
- 2083632710
4,8
Uitstekend
425 reviews
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Enfield branch
Enfield branch
We were introduced to Rushid who guided us to several different mattresses he was very knowledgeable and listened to our concerns and narrowed it down 3 mattresses he said to spend as much time as you need and said he would give us space to try them all out. There was no “ hard sell” and no pressure we were given a quote, again he said go home have a think about it, after the weekend Mark called to see if we wanted to secure the quote and I went to store and Mark carried on with our purchase as Rushid was called to another branch . Everything went smoothly both salesmen were great and the delivery guys did a great job too 10/10 for customer service and satisfaction too.
Bensons for beds
IGel 4000 was the mattress we chose
our first night’s sleep was amazing body felt rested and supported would recommend
24 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Enfield363
We're happy to hear you received knowledgeable guidance in selecting your mattress. We appreciate you mentioning the excellent customer service and smooth purchase experience. It's great to know you are enjoying your new mattress and we thank you for your recommendation!
The experience had been brilliant from…
The experience had been brilliant from entering the shop and the knowledge of the sales person to the communication at every stage of the process. Other brands could learn from this outstanding customer service
25 januari 2026
Antwoord van Bensons For Beds - Enfield363
We're happy to hear the salesperson's knowledge and our communication impressed you from start to finish! It's great to know our customer service stood out. Thanks for the positive feedback!
Excellent in store service and construction of divan bed
Excellent in store service. Very happy also with the quality of the bed. The two man team that delivered and constructed the bed were also very good. Only negative was around organising the delivery date. An automated SMS text messages indicated a different delivery date to that which came via email and therefore created some confusion and stress - The manager at the store intervened and was efficient in resolving and clarifying the delivery date
22 januari 2026
Antwoord van Bensons For Beds - Enfield363
We're glad you're happy with the in-store service and bed quality! We appreciate your feedback regarding the delivery scheduling confusion. We'll review our communication process to prevent similar issues. We're pleased the manager resolved the issue efficiently.
Happy customer
Rashid was Very helpful and polite. My bed was able to be held as I had to see how I was going to get rid of my old mattress. Happy with my new mattress .
19 januari 2026
Antwoord van Bensons For Beds - Enfield363
We're happy to hear that our staff was helpful and polite. We're glad we could hold your bed while you sorted out your old mattress. Thank you for your purchase.
Mattresses were EXCELLENT
Mark and Rushid made the choices easy. They were very helpful and nothing was too hard for them. They both offered exceptional customer service.
My sons loved their mattresses.
18 januari 2026
Antwoord van Bensons For Beds - Enfield363
We're so happy to hear that our team members made the choices easy and offered exceptional service! It's great to know your sons love their mattresses. Thank you for your review.
Excellent customer service in store.
Great choice of bed designs and friendly, helpful staff.
17 januari 2026
Antwoord van Bensons For Beds - Enfield363
We appreciate your positive feedback! We're glad you found a great selection of beds and that our staff was friendly and helpful.
Helpful salespersons
Rasheed and Mark were really knowledgeable regarding mattresses and we were able to make a positive choice.
12 januari 2026
Antwoord van Bensons For Beds - Enfield363
We’re so glad Rasheed and Mark shared their knowledge and helped you make the perfect choice! 💜 Thank you for your positive review - Lauryn at Customer Care
The Enfield Branch is Fantastic
The team at Enfield were superb, customer service was Excellent, really warm and welcoming, nothing asked for was too much. My custom really felt valued and when I needed to swap my mattress there were no issues and the customer service remained excellent.
29 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Enfield363
We’re thrilled to hear the Enfield team made you feel valued and handled everything with ease – that’s what excellent service is all about! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service
Excellent service. Naj looked after us very well and gave us all the information we needed. He helped us decide on the perfect mattress for us. Couldn’t ask for anything else - a great experience. As first time customer I would definitely recommend.
6 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Enfield363
Thank you for your fantastic review Conor! We’re delighted to hear Naj looked after you so well and helped you choose the perfect mattress. We’ll make sure he gets your kind words. Enjoy your new mattress, and thank you for recommending us! - Megan at Customer Care!😊
Brillant customer service as always…
Brillant customer service as always from this store. Great selection on show with knowledgeable staff
7 januari 2026
Antwoord van Bensons For Beds - Enfield363
Thank you for your kind words! We’re thrilled to hear you always receive brilliant customer service and enjoy the great selection with our knowledgeable team. We truly appreciate your feedback,
Megan at Customer Care
A good selection of different…
A good selection of different manufacturers of beds. The member of staff who dealt with me was very knowledgable and didn't pressure me to buy. A good customer service experience.
3 januari 2026
Antwoord van Bensons For Beds - Enfield363
Thank you for your feedback Jonathan! We’re so pleased you found a great selection and experienced knowledgeable, pressure-free service. We appreciate your kind words and hope you enjoy your new bed!
Megan at Customer Care
the sales person gave us very good…
the sales person gave us very good advice and was very patience and polite.
1 januari 2026
Antwoord van Bensons For Beds - Enfield363
Thank you for your feedback! We’re delighted to hear our salesperson provided great advice and was patient and polite throughout your visit. We truly appreciate your kind words,
Megan at Customer Care
Thoroughly experienced staff ; very , very knowledgeable in the advice I was given as I tried to decide the best bed suitable for me ; which helped me choose. I did and I am very happy with my choice
Very helpful ,patient , polite and very knowledgeable staff ; great help to me in helping me come make a choice of the best bed for Mr. I am very happy with my choice including the overall price I paid.
29 december 2025
Antwoord van Bensons For Beds - Enfield363
We appreciate you sharing your experience! We're happy to hear that our staff was helpful, patient, polite, and knowledgeable, assisting you in choosing the best bed. Thank you for your feedback,
Megan at Customer Care
Quality item thanks
17 december 2025
Antwoord van Bensons For Beds - Enfield363
Thank you so much for your 5 star review Kamal.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Highly delighted
Highly delighted. From great sales staff, to being kept in touch about delivery date and time through to helpful delivery crew. Hope the product is as good. Time will tell! Well done.
13 december 2025
Antwoord van Bensons For Beds - Enfield363
Thank you for your fantastic feedback! We’re delighted the whole process—from sales to delivery—was smooth and that our team kept you informed every step of the way. We hope you love your new bed,
Megan at Customer Care
The staff were very friendly and very helpful, told me all I needed to know to make an informed decision about the mattress suitable for my needs
staff were very friendly
5 december 2025
Antwoord van Bensons For Beds - Enfield363
We appreciate your kind words about our team; we are so happy to hear that you found them friendly and helpful!
Thank you, Jess - Team Bensons
Regular updates regarding goods delivery is very important
I received regular updates regarding the date and expected time of my delivery. As promised the window of delivery was provided 3 days prior to delivery. On the day of delivery I also received a phone call prior to delivery. The delivery men were mindful of my home and covered their footwear
15 november 2025
Antwoord van Bensons For Beds - Enfield363
We’re delighted to hear everything went smoothly with your delivery! It’s great that you received timely updates and that our delivery team took extra care in your home. 💜 Thank you for your positive review Olive – Lauryn at Customer Care
My experience with Bensons for Beds was…
My experience with Bensons for Beds was incredibly positive, especially during a stressful move. They were understanding and made all the logistics—ordering, delivery, and installation—remarkably easy. It was a much better experience than I've had with other furniture stores. A big thank you to the team, and I would highly recommend them
4 december 2025
Antwoord van Bensons For Beds - Enfield363
We're happy to hear that your experience was incredibly positive, especially during your move. It's great to know that we made the logistics remarkably easy for you. Thank you for recommending us!
– Thank you, Jess- Team Bensons
salesman very friendly and helpful…
salesman very friendly and helpful answering all our questions .
27 november 2025
Antwoord van Bensons For Beds - Enfield363
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Easy purchasing experience
Great customer service from knowledgeable staff. Not too pushy just helpful. Pleased that we could purchase just what we wanted.
25 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Enfield363
"We’re delighted to hear our staff were knowledgeable, helpful, and gave you the space to choose exactly what you wanted! That’s the experience we aim to deliver every time. 💜
Thank you for your positive review Helen – Lauryn at Customer Care
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