Not pressured upon arrival, had time to browse. Initially we did not intend to buy anything. Fast forward 1hr and we purchased a king size bed plus accessories, this was down to RYAN excellent sales m... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
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Lees wat reviewers zeggen
Ryan was very helpful in quickly understanding our needs and suggesting the appropriate options. He was very kind and cheerful and made the whole experience -- weird to say -- even enjoyable. The expl... Toon meer
Bedrijf heeft geantwoord
I ordered a Slumberland king size divan base with 2+2 drawers, along with an Erin headboard; I love them. Colour is great (Linen Beige) & the headboard is really substantial. Staff in store were real... Toon meer
Bedrijf heeft geantwoord
Robert is a very attentive, intuitive, mature, respectful colleague. He is an excellent manager of the site. His insubordinate colleague who attacks the retail park manager for doing her job, on behal... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Erdington
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, Verenigd Koninkrijk
4,8
Uitstekend
181 reviews
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Great store
Ryan was very helpful in quickly understanding our needs and suggesting the appropriate options. He was very kind and cheerful and made the whole experience -- weird to say -- even enjoyable. The explanations were clear and detailed, and the purchase process went smoothly.
13 september 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Erdington
Thank you for your kind words! We are thrilled to know that Ryan provided excellent service and made your experience enjoyable. We take pride in offering clear and detailed explanations and a smooth purchasing process. We appreciate your business and hope to see you again soon!
Antwoord van Bensons For Beds - Erdington
We're thrilled to hear that you had a positive experience with our customer service team! Providing exceptional assistance is our top priority and we are grateful for your kind review. Thank you for choosing our business!
Great attention, helpful
We got a great attention, Ryan solved all of our questions and gave us good solutions, for different badgets. I highly recommend testing the mattress using the great technology available.
6 september 2026
Antwoord van Bensons For Beds - Erdington
Thank you for your kind words! Our team takes pride in providing excellent service and finding the best solutions for our customers' needs. We're thrilled to hear that you had a positive experience and we hope you enjoy your new mattress. Thanks for choosing us!
Great customer service
Great customer service, we got what we wanted. Delivery on time.
6 september 2026
Antwoord van Bensons For Beds - Erdington
Thank you for your positive review! We're thrilled to hear that you had a great experience with our customer service and that your order was delivered on time. We appreciate your business and hope to see you again soon!
Not pressured upon arrival
Not pressured upon arrival, had time to browse. Initially we did not intend to buy anything. Fast forward 1hr and we purchased a king size bed plus accessories, this was down to RYAN excellent sales man, explained a lot not pressured at all and very patient throughout while we looked. RYAN well done
3 september 2026
Antwoord van Bensons For Beds - Erdington
We love hearing about your positive experience with our sales team! Our goal is to make every customer feel comfortable and well-informed during their shopping experience. Thank you for choosing us and enjoy your new king size bed and accessories!
Great purchasing experience.
Wayne who looked after my wife and I in the shop is very knowledgeable, friendly and helped us in choosing the right bed for us. The delivery process was professional, tracking was informative and efficient.
6 september 2026
Antwoord van Bensons For Beds - Erdington
Thank you for your glowing review! We are thrilled to hear that Wayne provided you with exceptional service during your visit. Our team takes pride in assisting our customers and ensuring a smooth delivery process. We appreciate your business and hope you enjoy your new bed. Sweet dreams!
Excellent customer service
Excellent customer service, great choice and given time to consider options before purchasing. Excellent communication and delivery.
4 september 2026
Antwoord van Bensons For Beds - Erdington
Thank you so much for your kind words! We pride ourselves on providing top-notch customer service and giving our customers the time and space to make informed decisions. We are thrilled to hear that you had a positive experience with our communication and delivery as well. Your satisfaction means the world to us!
Ryan was very helpful and informative
Ryan was very helpful and informative
Over all I am very happy with my purchase and the service I received
1 september 2026
Antwoord van Bensons For Beds - Erdington
Hello Deborah,
Thank you for your wonderful review! 😊 We're delighted to hear Ryan was so helpful and informative throughout your visit. It's fantastic to know you're happy with both your purchase and the service you received. We'll be sure to pass your kind words on to Ryan. Enjoy your new bed,
Megan | Customer Care Specialist🛏️
Check delivery charges
I found a suitable headboard but was told that stock was not held instore. I therefore arranged to collect it from the store a few days later but was advised that a £49 delivery charge would still apply!! Whilst there was a notice stating that a delivery charge would be made for purchases, I (wrongly) assumed that this only applied to delivery to the purchaser's home address. If the charge applies to delivery to store, it is a predefined sum and should be included in the advertised price. Not to do so is misrepresentation.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Erdington
Hello Mr Cooke,
Thank you for your feedback. We're sorry to hear that you were disappointed with the purchasing process.
We understand your frustration regarding the delivery charge, particularly as you had arranged to collect the headboard from the store and did not expect a delivery fee to apply. We appreciate how this may have been confusing, especially if the charge was not clear at the point of purchase.
Your comments regarding the way delivery charges are communicated and displayed have been noted and will be shared with the relevant teams for review.
Thank you for taking the time to share your experience with us,
Megan | Customer Care Specialist
Fantastic customer experience and…
Fantastic customer experience and delivery within 10 days of placing the order. Great quality. Thanks Bensons.
31 augustus 2026
Antwoord van Bensons For Beds - Erdington
Hello,
Thank you for your fantastic feedback! 😊 We're thrilled to hear that you had such a great experience, from receiving expert advice in-store through to the delivery of your order. Delivering within 10 days and providing a quality product is exactly the service we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing Bensons for Beds. We hope you enjoy your new purchase and many comfortable nights ahead,
Megan | Customer Care Specialist⭐
Bev the sales lady was very…
Bev the sales lady was very knowledgeable and helpful me picked a very comfortable mattress, customer service was great from the moment my son and myself entered the store. Would highly recommend to anyone who needs advice and in the market for a new mattress.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Erdington
Thank you for choosing our store for your mattress needs, we're thrilled that Bev provided knowledgeable and helpful service and that you had a great experience. We appreciate your recommendation and look forward to serving you again in the future!
Great store and service
From my initial browsing in store, Ryan’s knowledge and help in choosing my product to delivery which was on time, I was kept well informed the operatives handled my bed and mattress with care and they worked efficiently leaving everything clean and tidy 10/10
11 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Erdington
Thank you for your amazing review! We are so glad to hear that you had a fantastic experience from start to finish. Our team works hard to ensure excellent service and we are thrilled that Ryan was able to assist you with choosing the perfect product. We look forward to working with you again in the future. 10/10 satisfaction is our top priority!
Lovely Slumberland divan & headboard
I ordered a Slumberland king size divan base with 2+2 drawers, along with an Erin headboard; I love them. Colour is great (Linen Beige) & the headboard is really substantial. Staff in store were really helpful & the delivery experience was excellent; am more than happy with my purchase,
15 augustus 2026
Antwoord van Bensons For Beds - Erdington
Thank you for your kind words! We are thrilled to hear that you love your Slumberland divan base and Erin headboard. Our team takes pride in providing helpful and excellent service. Thank you for choosing us and we hope you continue to enjoy your purchase!
It was a clean and well presented…
It was a clean and well presented store. The staff were pleasant, helpful and friendly. They took their time to explain everything and answered all of my questions. Overall a great experience made easier for me by a very knowledgeable member of staff.
15 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Erdington
Thank you for your kind words! We are happy to hear that your experience at our store was a great one. Our staff takes pride in providing excellent customer service and we're glad to know it didn't go unnoticed. We appreciate your business and hope to see you again soon.
Very professional staff at the shop
Very professional staff at the shop. Guided us through all our options.
15 augustus 2026
Antwoord van Bensons For Beds - Erdington
Thank you for your kind words! We strive for professionalism and offering guidance to our customers. We are happy to hear we met your expectations. See you again soon!
Purchase of new mattress from Bensons for Beds, Erdington
After perusing the Bensons for Beds site on the internet on Thursday (13 Aug 2026) and deciding on a particular mattress, we went out on Friday (14 Aug 2026) originally with the choice of mattress idea in mind to the Bensons for Beds store in Tamworth. Only to find that the store was closed for major refurbishment, not a good start. As we were getting back to our car, a female staff member came over and told us the store had officially closed for refurbishment the previous evening (Wednesday 12 Aug 2026). Sorry, but I have to say I was not amused with the fact that there was no information on the Bensons for Beds site that the store in Tamworth would be closed on a certain date for refurb. I mentioned this factnto the female staff member and was given the response that a notification was on the site (today - 14 Aug 2026). What sort of customer communication is that? I think it is very poor. So then, still with our impending mattress purchase in mind, we drove all the way back home and onto the Bensons for Beds store in Erdington. Fortunately, the store was open, what a relief! We were met by a male staff member by the name of Ave (he did tell us that he was originally going to be called ‘Dave’ but his parents couldn’t afford the “D”, lol). He was very pleasant, well mannered and helpful to the degree with discussing various merits of certain mattresses, that we eventually came away with not our original idea, but a superior mattress (slightly dearer than our first choice, but more suitable to our physical needs) and very satisfied with the outcome. We appreciated all the help and assistance we got from Ave and did not experience any ‘hard sale pitching’. Thank you, Ave.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Erdington
Thank you for taking the time to share your experience, We are sorry for any inconvenience caused by our temporary store closure. We are glad you were able to find the perfect mattress at our Erdington store and that Ave provided excellent customer service. We strive to meet our customers' needs and we are grateful for your feedback. Enjoy your new mattress! -Bensons for Beds
The guy who sold us our mattress was…
The guy who sold us our mattress was very friendly and professional
3 augustus 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased to hear that the person who assisted you with your mattress purchase was friendly and professional. Thank you for your wonderful feedback!
Team Bensons
Excellent service by josh
4 augustus 2026
Antwoord van Bensons For Beds - Erdington
We are so pleased to hear that you experienced excellent service. Thank you for sharing your positive feedback with us! Have a wonderful nights sleep!
Team Bensons
His colleague is reckless and stupid
Robert is a very attentive, intuitive, mature, respectful colleague. He is an excellent manager of the site. His insubordinate colleague who attacks the retail park manager for doing her job, on behalf of the insurance companies, not so much. Due to her action the person fell over a curb and damaged the back of her insured head and both her feet. How ever will she pay her back…. You had one day to make a positive impression and that was not it.
2 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Erdington
We appreciate you taking the time to share your feedback regarding your recent experience. We are truly concerned to learn about the incident involving the fall and the injuries sustained. We understand how distressing this situation must have been, and we are actively looking into the details you've provided to address these serious concerns. We value your input as it helps us to improve our operations and ensure a safer environment for everyone.
Team Bensons
Had a wonderful experience as soon as…
Had a wonderful experience as soon as we walked into your store. Bev was smiling and so very helpful to my specific needs. Her knowledge and understanding was spot on
I felt no pressure to buy ! but very happy I did
2 augustus 2026
Antwoord van Bensons For Beds - Erdington
We're so pleased to hear you had such a wonderful experience as soon as you walked into our store. It's fantastic that our colleague was smiling, helpful, and that their knowledge and understanding were spot on. We're delighted you felt no pressure to buy and are very happy with your purchase!
Team Bensons
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