We bought a bed, headboard & mattress from Bensons 3 1/2 year ago, and whilst the bed & headboard are still in a very good condition, the mattress’s topper was not. There was no problem with having... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
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Lees wat reviewers zeggen
Nasim was very polite when we ordered our Bed back in Feb, we were due to move to our new property in the March but unfortunately the chain collapsed so our bed order had to be pushed back. Nasim was... Toon meer
Bedrijf heeft geantwoord
I went back to the store to find the same salesman i had brought a fold out couch from 2 months ago as his service was exceptional. I received the same level of service again while choosing a bed with... Toon meer
Bedrijf heeft geantwoord
Information for delivery was excellent. Delivery guys good. Unfortunately the manual electrical buttons don't & there is a problem closing the ottoman bed! Benson were updated & a new delivery date w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Farnborough648
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Verenigd Koninkrijk
- 1252549783
4,8
Uitstekend
602 reviews
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Naveed from Bensons in Farnborough…
Naveed from Bensons in Farnborough (Blackwater retail park) first class service.
did not pressure us waited for us to make a decision
very knowledgeable.
made sure that the service we received was of the highest quality
Thankyou
27 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Farnborough648
Thank you for taking time out to leave me a review. I am pleased you were happy with the service you received. I hope to see you again in the future.
I had a fantastic expierence
I had a fantastic expierence , fantastic staff in showroom to delivery , will recommend to family & Friends
25 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Farnborough648
We're so pleased to hear you had such a fantastic experience with us, from our showroom staff to delivery. It means a lot to know you'll recommend us to your family and friends. Thank you for your wonderful feedback!
Team Bensons
Great experience
Great experience, delivery was on time as schedule, I was kept updated about the progress before delivery. I would recommend
20 augustus 2026
Antwoord van Bensons For Beds - Farnborough648
We're so pleased to hear you had a great experience and that your delivery was on time. It's wonderful that you were kept updated on the progress, and we appreciate your recommendation!
Team Bensons
From order to delivery and set up the…
From order to delivery and set up the service was excellent.
22 augustus 2026
Antwoord van Bensons For Beds - Farnborough648
Thank you for your kind words! We are thrilled to hear that our service met your expectations from start to finish. Our team takes pride in providing seamless experiences for our customers. We appreciate your feedback!
All very professional kept us informed…
All very professional kept us informed and updated . Good advice from customer sales on each product.
20 augustus 2026
Antwoord van Bensons For Beds - Farnborough648
"Thank you for taking the time to leave a review! Our team is dedicated to providing professional and informative service to our customers. We're so glad you had a positive experience. Thank you for choosing us!"
Every aspect was professionally carried…
Every aspect was professionally carried out and I was kept informed of the progress of my order. All the staff were very knowledgeable and helpful both in the store and with the delivery.
17 augustus 2026
Antwoord van Bensons For Beds - Farnborough648
We're so pleased to hear that every aspect was professionally carried out and that you were kept informed of your order's progress. It's wonderful that our staff were knowledgeable and helpful both in-store and with the delivery.
Team Bensons
The whole purchase
The whole purchase, delivery and installation of our new bed was handled very well and we are super happy! Thank you
10 augustus 2026
Antwoord van Bensons For Beds - Farnborough648
We are thrilled to hear that your experience with us was seamless and that you are loving your new bed! Our team takes pride in providing excellent service for our valued customers. Thank you for choosing us!
Great experience
Great experience. Richard was attentive and knowledgeable and did not rush us. We had to subsequently make changes to order (not the store's fault) which they dealt with quickly and with good humour.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Farnborough648
Thank you for your kind feedback & I'm happy that you have been satisfied with the shopping experience. best wishes, Richard - Bensons for beds in Farnborough.
5 stars service in Farnborough
Richard at Benson for Beds in Farnborough was very professional, kind and delivered an excellent service! We couldn't leave the store without ordering our new mattress. We left super happy!
12 augustus 2026
Antwoord van Bensons For Beds - Farnborough648
Thank you for taking the time, to leave this review. I really do appreciate this feedback and I'm pleased I delivered on my service.
best wishes, Richard - Bensons for Beds at Farnborough.
A brilliant experience!!
From the beginning when I met with Richard the salesman in the Farnborough store to yesterday when my order was delivered I could not be more impressed! Richard was a very pleasant and thorough young man to deal with, he understood what I was looking for and completed the sale with patience, explaining carefully everything I needed
to know. Notifications I received during the process was excellent . The delivery guys rang in advance to advise me of their eta and they handled the security gate entrance and difficult access drive brilliantly and with good humour!! The cottage staircase was a bit challenging but again they were brilliant and the bed was in situ very quickly. All in all the experience with Bensons for Beds has been amazing and I highly recommend the company. I am a very satisfied customer.
31 juli 2026
Antwoord van Bensons For Beds - Farnborough648
We're absolutely delighted to hear about your exceptional experience from your initial visit to the Farnborough store all the way through to the delivery of your order. It's wonderful that our team provided such thorough and patient assistance, and that our delivery crew handled everything so brilliantly, even with challenging access. Thank you for your high recommendation!
Team Bensons
From store experience
From store experience, salespeople, to order process updates, all the way to delivery…. Could not be faulted.
4 juli 2026
Antwoord van Bensons For Beds - Farnborough648
Thanks for taking the time to leave us this review. We appreciate your feedback and we hope we can help you again in the future. best wishes, Bensons for Beds
The member of staff who was able to…
The member of staff who was able to find exactly the right bed and deal for me.
20 juli 2026
Antwoord van Bensons For Beds - Farnborough648
We're so pleased to hear that a member of our staff was able to help you find the perfect bed and deal. Thank you for your wonderful feedback!
Thank you for your review - Lauryn at Customer Care 💜
The staff member was efficient
The staff member was efficient, friendly and informative. A good experience and I am delighted with my bed
19 juli 2026
Antwoord van Bensons For Beds - Farnborough648
We're so pleased to hear that our staff member was efficient, friendly, and informative, leading to a good experience. It's wonderful that you are delighted with your new bed!
Thank you for your review - Lauryn at Customer Care 💜
Matress replaced
Effecient.service...no hard sell salesman. Bed delivered.by two courteous men kept informed at all.times. Bed very comfortable.sleeping well on it higher then i am used to but good. yet to try out.pillows purchased through special.offer. old.mattress removed too.so all good. Good price paid and extremely.pleased.so far.
19 juli 2026
Antwoord van Bensons For Beds - Farnborough648
We're so pleased to hear about your efficient service and positive experience! It's wonderful that our delivery team was courteous and kept you informed, and that you're sleeping well on your comfortable new bed. We're also glad the old mattress removal was handled smoothly.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent service in the shop and the…
Excellent service in the shop and the delivery guys (Luke and Paul) could not have been more helpful, happy and courteous. Would definitely recommend
17 juli 2026
Antwoord van Bensons For Beds - Farnborough648
We're so pleased to hear that you received excellent service in the shop. It's wonderful that our delivery team was so helpful, happy, and courteous. Thank you for your recommendation!
Team Bensons
Good choice and good service
Good choice of beds at different prices. Assistant was helpful and explained everything well
11 juli 2026
Antwoord van Bensons For Beds - Farnborough648
We're so pleased you found a good choice of beds at different prices and that our assistant was helpful and explained everything well. Thank you for your feedback!
Great Experience
Clear and friendly guidance in store helped with selection of the most appropriate product. Delivery was speedy.
11 juli 2026
Antwoord van Bensons For Beds - Farnborough648
We're so pleased our in-store guidance helped you select the perfect product and that your delivery was speedy. Thank you for your positive feedback!
brilliant instore from Richard / Nav
brilliant instore from Richard / Nav
excellent bed / delivery / put together
the best place to buy a bed
3 juli 2026
Antwoord van Bensons For Beds - Farnborough648
We're so pleased you had a brilliant in-store experience and are happy with your excellent bed, delivery, and assembly. Thank you for calling us the best place to buy a bed!
Team Bensons
Antwoord van Bensons For Beds - Farnborough648
We are so glad you found great value and a great price with us! Thank you for sharing your positive experience.
Overall good experience from bensons…
Overall good experience from bensons for beds. Good sales service in store and delivery was prompt and informed with a 15min call ahead. The delivery team put the bed together well. Removed one star as they left the bed floating in the room and it weighs a tonne and the base is flush with the floor so nowhere to grip, so impossible to now move between myself and my husband. I did state to centre on the sockets against the wall, however it’s very close to the wardrobe on one side and makes it now tricky to use the wardrobe. I would have appreciated being asked to check the bed before leaving so I could have asked them to move into the correct spot given we paid for the assembly service, a tutorial of how to use the lift up mechanism would have also been appreciated.
I was a bit distracted having an electrician here at the same time so my advice would be to check the bed before they leave.
5 juli 2026
Antwoord van Bensons For Beds - Farnborough648
We appreciate you sharing your feedback regarding your recent experience. We are pleased to hear that you found our sales service good and that the delivery was prompt. We also acknowledge your comments about the bed's placement and the difficulty in moving it, especially given its weight and flush base. We understand your desire for the bed to be centered and for a demonstration of the lift mechanism. We will certainly use your insights to improve our assembly and customer interaction processes.
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