Excellent customer service from the staff at Fleetwood location (special mention to Kath, who was very helpful and patient). Received plenty of emails/text messages from the company (but not too many!... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We had a great experience in the store on freeport, I have already given a review, we spoke to a lovely girl called Gemma, who was very helpfull, professional and polite. She explained everything. An... Toon meer
Bedrijf heeft geantwoord
Can’t fault the whole process of buying our new bed from Bensons . The instore salesperson was excellent during the buying process Communication thereafter was excellent and I was kept informed of th... Toon meer
From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Fleetwood
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, Verenigd Koninkrijk
4,8
Uitstekend
171 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
New bed for the new year
The knowledge of Sarah the saleswoman. We tried several different beds until we found the one we wanted. Trying the different firmness and width of the mattress helped us make our decision.
2 januari 2025
Antwoord van Bensons For Beds - Fleetwood
We're happy to hear that the assistance in finding the perfect bed was helpful. We appreciate you taking the time to share your positive experience and are glad that you found what you wanted. Take care,
Megan at Customer Care
Excellent Customer Service
Dave was knowledgeable and helpful in guiding me to the best bed for my specific needs
31 december 2024
Review zonder uitnodiging
Antwoord van Bensons For Beds - Fleetwood
We're glad you found the guidance helpful in choosing the perfect bed to meet your needs. Thank you for sharing your positive experience with us, Megan at Customer Care
Made welcome and no pressure sales
Made welcome and no pressure sales. Our sales advisor (Sarah) was very helpful and and had a great knowledge of the products she was selling. We can highly recommend this store. Thank you for a great buying experience..
31 december 2024
Just great staff
Just great staff, wonderful experience, easy process and absolutely no issues or problems.
30 december 2024
Ease of access and dog friendly
Fantastic choice of beds and excellent customer service.
26 december 2024
Buying a bed at Bensons
Very smooth. Helpful, patient and knowledgeable assistant (Kath).
27 december 2024
Review zonder uitnodiging
Unjoined up, not customer centric delivery service. Damaged property
The sales staff were lovely and we left the store very happy with our purchase. Things started to go wrong as the number of texts increased from the delivery teams. I had been led by the store that the base and mattress would arrive on the same day. This led to phone calls and in one instance a rude put the phone down on me. All I had been doing was to explain what the store had told me! The store did resolve this and the bed base arrived on 16 December. Later a neighbour told me that he had seen the delivery van reverse into my property and damaged the base of my brick pillar. A complaint to Peter Chambers the Ops Director of P2P Delivery resulted in a series of emails where he refused to take any responsibility despite there being a witness and the tail gate light of their van would have been broken - shards were found on the ground. This is ongoing as I will now refer my complaint back to Bensons directly as this service reflects badly on them.
16 december 2024
Review zonder uitnodiging
Antwoord van Bensons For Beds - Fleetwood
Thank you for your feedback Jane. We’re pleased you had a great in-store experience, but we’re very sorry for the issues that followed. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We take your concerns seriously and have since fed back your comments which has allowed us to make internal changes and improvements to our processes. Thank you for your patience while we work to resolve this,
Megan at Customer Care
Staff are extremely helpful and…
Staff are extremely helpful and friendly. Helped me figure out exactly what I needed without any pressure to purchase. I would be more than happy to purchase from that particular store at any time. You have great staff there.
18 december 2024
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.