Buying a new mattress is a daunting business because there are so many variables. After putting it off for too long we visited the store at Team Valley Retail Park. There, Jan welcomed us and showed u... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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Lees wat reviewers zeggen
Andrew was very helpful and we were certainly beducated! He told us about all the different mattresses and their different selling points. He also had us on the testing mattress to find which firmness... Toon meer
Bedrijf heeft geantwoord
A spur of the moment decision to call into your Team Valley,Gateshead, to look at a new bed (King-size). Jan the Sales Assistant introduced herself & looked after us fantastically. Showed us a nu... Toon meer
Bedrijf heeft geantwoord
Delivery and assembling was a great experience. They were professional and kind guys that knew and did their jobs perfectly. I have since enjoyed sleeping on the bed and it’s been a good experience an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Gateshead
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, Verenigd Koninkrijk
4,9
Uitstekend
218 reviews
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Absolutely brilliant
Very lovely staff and brilliant knowledge of everything felt very valued and very happy with my purchase. excellent all round
14 augustus 2025
Antwoord van Bensons For Beds - Gateshead
We appreciate your kind words! We're happy to hear that you felt valued and were pleased with your purchase, especially with our staff's knowledge. Thank you, Megan at Customer Care
Antwoord van Bensons For Beds - Gateshead
We're happy to hear that you found our shop floor display excellent and comprehensive. Thank you for your positive feedback, Megan at Customer Care
Great experience
The staff were very helpful and knowledgeable, we had a great experience and are very happy to purchase from Bensons. Louise from Gateshead was very helpful and made the process so easy
4 augustus 2025
Antwoord van Bensons For Beds - Gateshead
Thank you so much for your kind words, we are thrilled to hear that you had a great experience with our staff. We pride ourselves on providing knowledgeable and helpful service, and we are happy to have Louise on our team. It was a pleasure doing business with you, Megan at Customer Care
Excellent bed and so comfortable to lie…
Excellent bed and so comfortable to lie on. Staff were very helpful too.
8 april 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
We're thrilled to hear that you enjoyed our bed and that our staff provided helpful service. Thank you for choosing us and we hope to see you again soon, Megan at Customer Care
Very friendly and very helpful
Very friendly and very helpful in helping me choose a bed. This is my third time at bensons wouldn't go anywhere else as staff has your best interest at heart.
28 juli 2025
Antwoord van Bensons For Beds - Gateshead
Thank you so much for your kind review! We are thrilled to hear that you had a great experience at Benson's and that our staff was able to assist you in finding the perfect bed. We appreciate your loyalty and look forward to seeing you again, Megan at Customer Care
Excellent customer service
We were served by Karen at your Team Valley store. She was one of the most nicest people I’ve ever come across. Her knowledge with all things beds is invaluable and a credit to your company. She took the time out to understand our needs and gave excellent advice.
24 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
Thank you for taking the time to share your positive experience with Karen at our Team Valley store! We are thrilled to hear that she provided invaluable knowledge and excellent advice for your bedding needs. We will be sure to pass on your compliments to Karen and we hope to see you again soon, Megan at Customer Care
Helpful staff member.
20 juli 2025
Antwoord van Bensons For Beds - Gateshead
Thank you so much for your kind review! We take pride in our team's dedication to providing helpful and attentive service to all our customers. We look forward to seeing you again soon! Megan at Customer Care😊
Great service
Great welcome, very knowledgeable and never felt pressured. Andrew talked us through all our options and customised the package to our specification. Fabulous service. Highly recommend.
10 juli 2025
Antwoord van Bensons For Beds - Gateshead
Thank you for your kind words, we are delighted to hear that Andrew provided you with exceptional service Thank you for recommending us, we look forward to helping you again in the future, Megan at Customer Care
Very helpful and courteous staff all…
Very helpful and courteous staff all throughout the process
8 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
Thank you so much for taking the time to leave us this amazing review! We pride ourselves on having a helpful and courteous staff, and we're so happy you experienced that during your visit. It was a pleasure seeing you. Come back and see us again soon, Megan at Customer Care
Mattresses
Lee & Stew who delivered our items, were on time, courteous, friendly, efficient, respectful of our property & a credit to the company
4 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
Thank you for sharing your positive experience with our delivery team, Lee & Stew! We take pride in providing prompt, friendly, and professional service. We appreciate your kind words and look forward to seeing you again in the future, Megan at Customer Care
Antwoord van Bensons For Beds - Gateshead
Thank you for your kind words! We're so glad our staff was able to assist you and that you received your order quickly. We strive to provide excellent service to all of our customers.
Thank you for choosing us,
Megan at Customer Care
Antwoord van Bensons For Beds - Gateshead
We appreciate your amazing review Gillian! We are happy that you had a positive experience with our staff. Take care, Megan at Customer Care
I was given all the help and…
I was given all the help and information I needed from Andrew and actually put an order for my new bed to be delivered next month.
26 juni 2025
Antwoord van Bensons For Beds - Gateshead
We're happy to hear that you received the help and information needed to place your order. Thank you for sharing your positive experience; we appreciate it! Take care, Megan at Customer Care
Poor quality 5 year guarantee
Medium/firm mattress started softening over the past year, 3 years old....not a problem I thought. 5 years guarantee.
No such luck....independent engineer has guide from manufacturer about sag and settlement. It's not sagging but foam just doesn't support my weight the way it used to..benson state its just the way it is....sorry bensons, a poor response, why not just give a 1 year guarantee then you would know what your getting.
5 year guarantee covers manufacturing quality only. So if its the poor quality products that are used its tough luck
1 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
We appreciate you bringing this to our attention Mark. We're sorry the mattress comfort deteriorated and that the guarantee process didn't meet your expectations. We'll review your feedback to see how we can improve our products and service.
Thank you, Megan at Customer Care
Neal is a credit to your store!
Neal at Bensons for Beds in Gateshead was fantastic. Me and my partner have never bought a bed before, and just wandered in looking a bit lost. Neil was friendly, and even though my knee jerk reaction when someone asks if youre okay is to respond "just looking thanks!", he said that wasn't a problem, and gave us some information about their mattress machine which helps figure out what firmness you prefer if we needed it, as well as a brief outline of the shop so we knew what was where. We used the machine and figured out what we were looking for, then Neal kindly left us to it for a look which I thought was great. He was very knowledgeable and took our needs into consideration, and we ended up buying one of the beds he recommended, and will have delivery in 3 weeks!
25 juni 2025
Antwoord van Bensons For Beds - Gateshead
We appreciate you sharing your experience at our Gateshead store. We're happy to hear that our colleague was helpful and informative while you were choosing your first bed. We're glad they could assist you in finding the perfect bed and that you're pleased with your purchase. Take care Miss Laws, Megan at Customer Care
New mattress…
Excellent service and the assistant was very knowledgeable and went through everything with us to help us choose the right mattress for us very pleased
20 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
We're happy to hear that our assistant's knowledge helped you choose the right mattress. We appreciate your positive feedback and are pleased you were very satisfied with our service. Take care, Megan at Customer Care
Mattress Shopper.
Called into team valley gateshead branch to buy a new mattress. Andrew was the man who served me and he was excellent. Nothing was too much trouble no matter how many questions i asked or mattresses i tried. He really knew his product info and helped me buy the right one for me. Thank you Andrew. Jackie Thompson.
16 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
We're happy to hear that you had such a positive experience at our Gateshead branch. We appreciate you taking the time to share your feedback and we're so glad that our team member was able to help you find the perfect mattress.
Take care, Megan at Customer Care
Andrew was a perfect salesman
Andrew was a perfect salesman - knowledgeable and friendly. We used the tester bed which gave us a read out of what mattress was suitable for us. The whole experience was fantastic
14 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
We're glad you enjoyed your experience and found the salesperson knowledgeable and friendly Rachel. It's great to hear that the tester bed helped you find a suitable mattress. Thank you for your positive feedback, Megan at Customer Care
New mattress
Karen who helped us is very knowledgeable, friendly ,patient,thorough & a credit to the company
10 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gateshead
We're happy to hear that you found our team member to be knowledgeable, friendly, patient, and thorough. We appreciate you acknowledging their dedication and thank you for your positive feedback. Take care, Megan at Customer Care
Just the right amount of attention from…
Just the right amount of attention from Stuart in Bensons. Helpful information and knowledge of products was impressive. Very happy.
27 mei 2025
Antwoord van Bensons For Beds - Gateshead
We appreciate your positive feedback Mrs O'Grady! We're happy to hear that you received the right amount of attention and found the information helpful. We hope to see you again soon, Megan at Customer care
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