What a great experience we had purchasing our adjustable bed at your store in Gillingham. Odette, Andy and the team were welcoming without pressure and really made us feel at ease. Their knowledge of... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
While we had a good in store experience, the delivery let everything down. The delivery team "couldn't" get the futon up the stairs (I managed single handedly) and the packaging / rubbish wasn't tak... Toon meer
Bedrijf heeft geantwoord
Smooth process end to end. Friendly and helpful in store staff and then the delivery and fitting was done quickly and efficiently too.
Bedrijf heeft geantwoord
We visited the store and was greeted by Odette. Her customer service skills were excellent and made us feel welcomed into the store, offered all the help and advice we needed but without asking to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Gillingham593
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 4a Gillingham Retail Park, ME8 0PU, Gillingham, Kent, Verenigd Koninkrijk
- 1634378333
4,7
Uitstekend
263 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Smooth process end to end
Smooth process end to end. Friendly and helpful in store staff and then the delivery and fitting was done quickly and efficiently too.
12 juli 2026
Antwoord van Bensons For Beds - Gillingham593
We're so pleased to hear that your entire experience, from our in-store team to the delivery and fitting, was smooth and efficient. Thank you for your wonderful feedback!
Mattress
I went in to buy a mattress and the staff were very helpful and they were able to get it delivered sooner than other places.
9 juli 2026
Antwoord van Bensons For Beds - Gillingham593
We're so pleased to hear that our staff were very helpful and that we were able to arrange a quicker delivery for your mattress. Thank you for your wonderful feedback!
Team Bensons
Very happy customer
14 juni 2026
Antwoord van Bensons For Beds - Gillingham593
We are so glad to hear you are a happy customer.
Team Bensons
What a great experience we had…
What a great experience we had purchasing our adjustable bed at your store in Gillingham. Odette, Andy and the team were welcoming without pressure and really made us feel at ease. Their knowledge of the products is impeccable and they really made sure that we purchased exactly what we needed. We can not recommend Bensons highly enough.
13 juni 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham593
We are so pleased to hear you had such a great experience purchasing your adjustable bed! It's wonderful that our team made you feel at ease and provided excellent product knowledge. Thank you for your high recommendation!
Team Bensons
Antwoord van Bensons For Beds - Gillingham593
We're so glad our salesperson provided you with great service! Thank you for sharing your positive feedback.
Team Bensons
Let down at the end
While we had a good in store experience, the delivery let everything down. The delivery team "couldn't" get the futon up the stairs (I managed single handedly) and the packaging / rubbish wasn't taken away.
When paying almost £3,000 for goods, this isn't the service I would expect
1 juni 2026
Antwoord van Bensons For Beds - Gillingham593
We appreciate you sharing your delivery experience. We are concerned to learn about the difficulties with getting your futon upstairs and the packaging not being removed. We are reviewing this internally to prevent similar issues.
Team Bensons
They did what I asked for.
31 mei 2026
Antwoord van Bensons For Beds - Gillingham593
We are pleased we met your expectations. Thank you for your feedback.
Team Bensons
Well things came together well just got…
Well things came together well just got to get used to my new bed.
29 mei 2026
Antwoord van Bensons For Beds - Gillingham593
We're happy to hear things came together well. We hope you enjoy your new bed! Thank you.
Team Bensons
Very happy...
Lovely bed. Very easy to erect. Looking forward to getting onto it. Makes the room look spacious. Very happy.
17 mei 2026
Antwoord van Bensons For Beds - Gillingham593
We're so pleased you love your new bed! It's wonderful to hear it was easy to set up and makes your room feel spacious.
Team Bensons
Antwoord van Bensons For Beds - Gillingham593
We appreciate your feedback and are so glad you found our service pleasant and knowledgeable. We hope to see you again!
Team Bensons
The whole experience
The whole experience, from the sales' Team to the delivery team, was superb!
13 april 2026
Antwoord van Bensons For Beds - Gillingham593
We appreciate your wonderful feedback! 😊 We're delighted to hear that your experience with both our sales and delivery teams was superb.
Team Bensons
The sales lady was very helpful
The sales lady was very helpful and knowledgeable and gave us time to think about all the different beds we had looked at before paying for anything. A very relaxed environment in a well stocked shop!
21 maart 2026
Antwoord van Bensons For Beds - Gillingham593
Thanks for the lovely review! So glad our sales lady gave you plenty of time, great advice, and a relaxed space to choose the perfect bed. A well‑stocked shop and a stress‑free visit — that’s exactly what we love to hear,
Megan at Customer Care💜
Antwoord van Bensons For Beds - Gillingham593
Thanks for the great review! So glad everything was easy to use and the descriptions hit the mark!
Enjoy a peaceful nights sleep,
Megan at Customer Care 🌟
Lovely staff in shop
Lovely staff in shop, very helpful and nice
Great delivery service,on time and respectful of surroundings ie newly decorated
8 maart 2026
Antwoord van Bensons For Beds - Gillingham593
Thank you so much for your lovely review! I’m really pleased to hear that the staff in store were so helpful and nice during your visit. It’s also great to know your delivery arrived on time and that the team were respectful of your surroundings — especially your newly decorated space.
We hope to welcome you back soon!
Megan at Customer Care
Antwoord van Bensons For Beds - Gillingham593
Hello Jane,
We appreciate you letting us know our staff were friendly and polite! We are so glad you had a great experience,
Megan at Customer Care
Antwoord van Bensons For Beds - Gillingham593
We appreciate your positive feedback! We're so glad the buying process and delivery were easy and smooth for you.
Assistant was extremely helpful and…
Assistant was extremely helpful and knowledgeable about the different products. We were looking for a new mattress and we were able to take out time and try different types of mattress until we found something suitable.
28 januari 2026
Antwoord van Bensons For Beds - Gillingham593
We're glad to hear that our assistant's knowledge and support helped you find a suitable mattress. Thank you for taking the time to share your positive experience with us,
Megan at Customer Care
Efficient and friendly from the moment we entered the store
Brilliant service from the moment we entered the shop. Odette answered our questions, directed us to where we needed to look and left us to choose. When we asked for her help she was there, no fuss, no bother, just a smooth transaction. Mattress ordered, date for delivery chosen, all so smoothly. We were kept informed by text to say when to expect it, on delivery day the driver phoned to say what time he would be here. Mattress arrived, the guys covered their shoes on entry, carried it to bedroom, placed it and all was done. I would highly recommend this efficient, friendly service.
23 januari 2026
Antwoord van Bensons For Beds - Gillingham593
We're happy to hear that you received brilliant service from start to finish. It's great to know that you found our team member helpful and the delivery process smooth. Thank you for recommending our efficient, friendly service!
Very helpful service from the assistant…
Very helpful service from the assistant manager
16 januari 2026
Antwoord van Bensons For Beds - Gillingham593
We appreciate you sharing your experience! We're so glad the assistant manager was able to provide very helpful service to you.
Antwoord van Bensons For Beds - Gillingham593
We appreciate your positive feedback! Thank you.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.