Odette helped me choose which mattress was right for my spare room, she was polite, helpful and did not push for me to buy a more expensive product, I would go to her in future if and when I needed a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
What a great experience we had purchasing our adjustable bed at your store in Gillingham. Odette, Andy and the team were welcoming without pressure and really made us feel at ease. Their knowledge of... Toon meer
Bedrijf heeft geantwoord
We visited the store and was greeted by Odette. Her customer service skills were excellent and made us feel welcomed into the store, offered all the help and advice we needed but without asking to... Toon meer
Bedrijf heeft geantwoord
After a not so pleasant pushy experience at Dreams which ended in us walking swiftly away, we were delighted to be allowed to peruse at our leisure at Bensons. The sales person welcomed us politely an... Toon meer
Bedrijfsgegevens
Over Bensons For Beds - Gillingham593
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 4a Gillingham Retail Park, ME8 0PU, Gillingham, Kent, Verenigd Koninkrijk
- 1634378333
4,7
Uitstekend
277 reviews
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Delivery team came in time to deliver…
Delivery team came in time to deliver and fixed my bed
12 september 2026
Antwoord van Bensons For Beds - Gillingham593
We're so pleased to hear that our delivery team arrived on time and efficiently set up your bed. Thank you for sharing your positive experience with us!
Team Bensons
Mattress and pillow quality very good
Mattress and pillow quality very good, but it was expensive. Sleep quality has improved for sure.
30 juli 2026
Antwoord van Bensons For Beds - Gillingham593
Hello,
Thank you for your review! 😊
We're delighted to hear that you're enjoying the quality of your mattress and pillow, and even more pleased to know that your sleep quality has improved. After all, a great night's sleep is what it's all about! 🛏️✨
We appreciate your honesty regarding the cost. Investing in sleep can feel like a big decision, so it's wonderful to hear that you're already noticing the benefits and feel the quality is living up to expectations.
Thank you for choosing us, and here's to many more comfortable and restful nights ahead,
Megan | Customer Care Specialist💙
Excellent service
Excellent service from Andy and Wendy in Bensons beds Gillingham, no hard sell just answered my questions and helped where I needed, polite , good sense of humour, great interaction, and helpful, thank you better than your competitors
17 augustus 2026
Antwoord van Bensons For Beds - Gillingham593
We're so pleased to hear you received excellent service and that our team was able to help you without any hard selling. It's wonderful that they were polite, had a good sense of humour, and provided great interaction. Thank you for your kind words!
Team Bensons
Excellent service from walking into…
Excellent service from walking into Bensons for beds to the delivery. Friendly and caring staff.
17 augustus 2026
Antwoord van Bensons For Beds - Gillingham593
We're so pleased to hear that you received excellent service from the moment you walked into our store right through to the delivery. It's wonderful to know our staff were friendly and caring.
Team Bensons
Antwoord van Bensons For Beds - Gillingham593
We are so pleased to hear you found our staff pleasant and helpful. It's wonderful to know that shopping with us was a pleasure for you!
Team Bensons
We had a great experience at Bensons
We had a great experience at Bensons, our sales lady Kelsey was very good and easy to talk to. Delivery went well and bed very comfy
15 augustus 2026
Antwoord van Bensons For Beds - Gillingham593
We're so pleased to hear you had a great experience and found our sales lady very good and easy to talk to. It's wonderful that your delivery went well and you find your new bed very comfy!
Team Bensons
Odette helped me choose which mattress…
Odette helped me choose which mattress was right for my spare room, she was polite, helpful and did not push for me to buy a more expensive product, I would go to her in future if and when I needed a new mattress or bed. She was great at her job, thank you Odette.
13 augustus 2026
Antwoord van Bensons For Beds - Gillingham593
Thank you for sharing your wonderful experience! We're delighted to hear that our team member provided such polite and helpful service, guiding you to the right mattress without any pressure. We appreciate your kind words and look forward to assisting you again in the future.
Team Bensons
Great shop staff
Great shop staff, very helpful, very polite.
Good prices, delivery guys fantastic, arrived on time, all assembled, well done.
28 juli 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham593
Hello Maria,
Thank you for your fantastic review! 😊 We're delighted to hear that our store team was so helpful and polite, and that you found great value with our prices. It's wonderful to know that our delivery team arrived on time, took care of the assembly, and provided such fantastic service throughout. Thank you for choosing us and we hope you enjoy your new bed for many years to come,
Megan | Customer Care Specialist
Be able to book delivery in morning or…
Be able to book delivery in morning or afternoon
13 augustus 2026
Antwoord van Bensons For Beds - Gillingham593
We appreciate your feedback regarding delivery scheduling. We are always looking for ways to improve our services and your suggestion is valuable to us. We will consider expanding our delivery time options.
Thank you for your review - Lauryn at Customer Care
Did everything to expectations and as…
Did everything to expectations and as promised, and even went beyond!
Sales was straight-forward and pleasant experience, I was kept in the loop up to the day of delivery and given a timeslot that was kept to.
Delivery and construction (including putting the headboard from my old bed on) was efficient and professional.
End to end, a very good experience.
7 augustus 2026
Antwoord van Bensons For Beds - Gillingham593
We're absolutely thrilled to hear that your experience with us exceeded your expectations! It's wonderful to know that our sales process was straightforward and pleasant, and that you were kept fully informed up to the day of delivery. We're also delighted that our delivery and construction team provided efficient and professional service. Thank you for sharing your very positive experience!
Team Bensons
We were given enough time to look about…
We were given enough time to look about and make our decision.
4 augustus 2026
Antwoord van Bensons For Beds - Gillingham593
We're so pleased to hear that you felt you had ample time to browse and make your decision. Thank you for sharing your positive experience with us!
Team Bensons
The lovely salesperson that dealt with…
The lovely salesperson that dealt with us was excellent and she knew everything about her job which showed when explaining about the items we were thinking of purchasing. What a great member of your staff for Bedsons . Thank you
21 juli 2026
Antwoord van Bensons For Beds - Gillingham593
We're so pleased to hear that our salesperson was excellent and knowledgeable about the items you were considering. It's wonderful to know you had such a positive experience with a great member of our staff!
Thank you for your positive review - Lauryn at Customer Care
Smooth process end to end
Smooth process end to end. Friendly and helpful in store staff and then the delivery and fitting was done quickly and efficiently too.
12 juli 2026
Antwoord van Bensons For Beds - Gillingham593
We're so pleased to hear that your entire experience, from our in-store team to the delivery and fitting, was smooth and efficient. Thank you for your wonderful feedback!
Mattress
I went in to buy a mattress and the staff were very helpful and they were able to get it delivered sooner than other places.
9 juli 2026
Antwoord van Bensons For Beds - Gillingham593
We're so pleased to hear that our staff were very helpful and that we were able to arrange a quicker delivery for your mattress. Thank you for your wonderful feedback!
Team Bensons
Very happy customer
14 juni 2026
Antwoord van Bensons For Beds - Gillingham593
We are so glad to hear you are a happy customer.
Team Bensons
What a great experience we had…
What a great experience we had purchasing our adjustable bed at your store in Gillingham. Odette, Andy and the team were welcoming without pressure and really made us feel at ease. Their knowledge of the products is impeccable and they really made sure that we purchased exactly what we needed. We can not recommend Bensons highly enough.
13 juni 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham593
We are so pleased to hear you had such a great experience purchasing your adjustable bed! It's wonderful that our team made you feel at ease and provided excellent product knowledge. Thank you for your high recommendation!
Team Bensons
Antwoord van Bensons For Beds - Gillingham593
We're so glad our salesperson provided you with great service! Thank you for sharing your positive feedback.
Team Bensons
Let down at the end
While we had a good in store experience, the delivery let everything down. The delivery team "couldn't" get the futon up the stairs (I managed single handedly) and the packaging / rubbish wasn't taken away.
When paying almost £3,000 for goods, this isn't the service I would expect
1 juni 2026
Antwoord van Bensons For Beds - Gillingham593
We appreciate you sharing your delivery experience. We are concerned to learn about the difficulties with getting your futon upstairs and the packaging not being removed. We are reviewing this internally to prevent similar issues.
Team Bensons
They did what I asked for.
31 mei 2026
Antwoord van Bensons For Beds - Gillingham593
We are pleased we met your expectations. Thank you for your feedback.
Team Bensons
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