When we chose what turned out to be not the right mattress for us Bensons were really helpful in organising an exchange. I was really impressed by the service and will likely return for our mattresses... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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Lees wat reviewers zeggen
Sofabed ordered. Looked at this sofabed last year, but only purchased it this year. Helpful staff member in the Gloucester branch was able to sort everything out and agree a delivery date. Ver... Toon meer
Bedrijf heeft geantwoord
Amazing customer care by the team in store, it’s hard to find experts in the field these days. We purchased a mattress and pillow for our daughter which matched her needs. For me Bensons leave... Toon meer
Bedrijf heeft geantwoord
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Gloucester370
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Verenigd Koninkrijk
- 1452308821
4,7
Uitstekend
385 reviews
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Everything good
6 maart 2026
Antwoord van Bensons For Beds - Gloucester370
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
quality beds
very helpful an patient in making sure we chose the right bed followed by installers being very helpful and proffessional.the only negative is i would not use them again as we got a parking fine as we were in shop too long peele centre gloucester,this is not bensons fault but i would prefer to shop in comfort not rushing because of parking limit.
27 januari 2026
Antwoord van Bensons For Beds - Gloucester370
Thank you for your feedback! I’m really pleased to hear our team were so helpful and patient in making sure you chose the right bed, and that the installers were professional and supportive on the day. I’m very sorry to hear about the parking fine at the Peel Centre in Gloucester — I completely understand how frustrating that must have been. While the car park isn’t managed by us, we know how important it is for customers to feel relaxed and unhurried when shopping, and experiences like this can really affect that. We truly appreciate you sharing your concerns, and I’ll make sure your comments are passed on to the relevant team.
— Megan at Customer Care
Very helpful
Very helpful, not pushy, showed us a good assortment of beds, All prices. Friendly, could not say anything negative about staff or shop. Well laid out, easy to see, lots of choice.
1 maart 2026
Antwoord van Bensons For Beds - Gloucester370
MrsWendyChappelow,
We appreciate your kind words! We're so glad that you found our staff helpful and friendly, and that you were pleased with the variety and layout of our shop.
Team Bensons
Antwoord van Bensons For Beds - Gloucester370
Shane Whitlock,
We're so glad our staff was friendly and helpful, and that you had first-class delivery! We appreciate your positive feedback and your time.
Team Bensons
Great service
Non pushy sales people with good show room . Very smooth process from ordering to delivery . Good communication to keep me updated and excellent tracking process so could see exactly when mattress would arrive on the day
2 maart 2026
Antwoord van Bensons For Beds - Gloucester370
Ms Suzanne Guilding,
We appreciate your lovely feedback! It's great to know you found our sales team helpful and the ordering and delivery process smooth. We're glad our communication and tracking kept you well-informed about your mattress arrival.
Team Bensons
Issue with the mattress after 10 months…
Issue with the mattress after 10 months use. Resolved very quickly with head office. They agreed to replace and remove the existing mattress with new one. Arrived on the agreed date. Fantastic customer service.
26 februari 2026
Antwoord van Bensons For Beds - Gloucester370
Really appreciate your feedback Mr & Mrs Ingram! Glad head office dealt with the mattress issue promptly and that the replacement arrived as agreed. Great to hear the service was fantastic.
We truly appreciate your feedback.
Megan at Customer Care⭐
Alan most helpful in Gloucester store
Alan most helpful in Gloucester store. Started by assessing our preference for firm or medium mattress, then explained the various alternatives.
Selection made and ordered, the mattress was delivered in time by two most helpful people!
26 februari 2026
Antwoord van Bensons For Beds - Gloucester370
Really appreciate your feedback Michael! Wonderful to know Alan helped you understand the firm vs. medium options and made choosing easy. Glad to hear delivery was prompt and the team were so helpful.
Megan at Customer Care⭐
From start to delivery was brilliant
From start to receiving the bed was brilliant the shop staff was friendly and warm welcoming. The delivery men were also friendly
8 februari 2026
Antwoord van Bensons For Beds - Gloucester370
Thank you so much for your lovely review! 😊 We’re delighted to hear that your experience from start to delivery was brilliant. It’s great to know our shop team made you feel welcome and that the delivery men were just as friendly. Enjoy your new bed,
Megan at Customer Care
Antwoord van Bensons For Beds - Gloucester370
Thank you for your lovely review! 😊 We’re so pleased to hear that Alan was very helpful. We’ll be sure to pass on your kind words — he’ll really appreciate them,
Megan at Customer Care
Antwoord van Bensons For Beds - Gloucester370
Thank you for your fantastic feedback Jo! We’re thrilled to hear everything was perfection 👌 — we really appreciate you sharing your experience with us,
Megan at Customer Care
Good service and great product
Good service in the shop, lots of delivery updates and delivery crew very pleasant and efficient.
The bed is all we hoped it would be.
20 februari 2026
Antwoord van Bensons For Beds - Gloucester370
We're happy to hear about the good service you received in the shop and that you were pleased with the delivery updates and crew. It's great the bed is all you hoped!
Stewart - Team Bensons
Friendly and professional assistance
Friendly and professional assistance. Discounted prices applied which wa great.
18 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gloucester370
We're so happy to hear you received friendly and professional assistance, and that the discounted prices were applied. We appreciate your positive feedback!
Stewart - Team Bensons
BENSON FOR BEDS IN THE PEEL CENTRE GLOUCESTER
KATHY THE SALES ASSISANT WAS AMAZING
17 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gloucester370
We're so happy to hear that you had an amazing experience. Thank you for sharing your positive feedback with us!
Very service from staff member and…
Very service from staff member and product is fantastic.
16 februari 2026
Antwoord van Bensons For Beds - Gloucester370
We're delighted you received great service from our staff and that you think the product is fantastic! Thank you for your review - Lauryn at Customer Care.
Helpful
Customer advice and sales advisors attention to detail helping customer make the right choice without putting pressure on customer.
12 februari 2026
Antwoord van Bensons For Beds - Gloucester370
We appreciate you sharing your positive experience! We're happy to hear that our advisors were attentive and helped you make the right choice without pressure.
New beds
A very helpful salesman with good advice to then choose what you want, and the delivery men were very helpful we are very pleased with our new beds
14 februari 2026
Antwoord van Bensons For Beds - Gloucester370
We're happy to hear that our sales team offered helpful advice and that our delivery team was also helpful. We appreciate you being pleased with your new beds!
Stewart - Bensons Team
Benson's for Bangers
Good advice and customer service in shop, comms and delivery all went 100% by the book. Zero issues. Product is excellent.
6 februari 2026
Antwoord van Bensons For Beds - Gloucester370
We appreciate your feedback and are so glad to hear that you received excellent advice and service in our shop! It's great that our communication and delivery met expectations.
Cathy was very helpful and knowledgeable
Cathy was very helpful and knowledgeable
6 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gloucester370
We appreciate you sharing your experience! We are so glad that you found our staff helpful and knowledgeable during your visit with us.
Very good experience.
Friendly, helpful instore staff without being too “pushy”. Good communication for delivery. Delivery men polite & friendly & respectful of property. No complaints whatsoever. Overall a very good experience.
24 januari 2026
Antwoord van Bensons For Beds - Gloucester370
We're happy to hear that our instore staff were helpful and friendly without being too pushy. It's great to know you experienced good delivery communication and polite delivery men. Thank you!
Antwoord van Bensons For Beds - Gloucester370
We appreciate you sharing your experience! We are so glad to hear that you found our team member nice and helpful during your visit with us.
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