Fantastic service at the Guildford store by John. Knowledgeable and helpful, gave us all the details and information so we can choose exactly what we needed. Delivery and assembly service were a breez... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHigh Street 168, GU1 3HW Guildford, England, GB
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We have recently purchased an ottoman bed and mattress for our adult daughter. We went to Guildford our local branch and dealt with John. His knowledge on the beds, mattresses etc was unbelievable.... Toon meer
Bedrijf heeft geantwoord
A great experience and well looked after by Jack. We were put on the ‘test’ bed and tried several options before choosing and we were well advised by Jack on the technical aspects of the options.
We visited the store hoping to try out a few different options, but not expecting to be able to afford anything owing to a tight budget. Richard helpfully showed us the clearance stock and informed us... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Guildford
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
High Street 168, GU1 3HW, Guildford, England, Verenigd Koninkrijk
4,4
Uitstekend
58 reviews
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Very helpful and not too confusing with…
Very helpful and not too confusing with technicalities.
17 november 2025
Antwoord van Bensons For Beds - Guildford
We're happy to hear that our assistance was helpful and easy to understand.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care
Excellent experience
Charlie and Richard were both very knowledgable, patient and kind. I went in on Wednesday to browse but was presented with both affordable mattresses and less affordable that became affordable through the refurbished scheme. I wasn’t expecting to purchase before Christmas but having had a bad nights sleep that evening, I woke up Thursday and headed straight back to buy a refurbished mattress from the higher price point ones. This scheme is a game changer for those on a smaller budget.
Again, Charlie and Richard were amazing, very knowledgable and did not pressure me into anything just did help me find and purchase what I wanted. Would highly recommend and will be back in the new year to purchase a new divan base and headboard.
6 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Guildford
We’re thrilled Charlie and Richard provided knowledgeable, patient, and kind service, helping you explore all options. We’re so pleased you found the perfect solution and appreciate your recommendation. We look forward to welcoming you back in the new year for your divan base and headboard!
Thank you for your positive review – Lauryn at Customer Care 💜
We had very good customer service
We had very good customer service. There was no pressure to make a commitment although we were told about special offers ( which we took up). We were directed to beds that would meet our needs and left to try them out. Everything was clearly explained in a pleasant manner.
4 november 2025
Antwoord van Bensons For Beds - Guildford
We're happy to hear that you received very good customer service and that you felt no pressure to make a decision. It's great to know that we directed you to beds that met your needs and clearly explained everything.
Thank you for your positive review Sarah – Lauryn at Customer Care
Fantastic customer service
Fantastic customer service. Love the way we can try before we buy!
30 oktober 2025
Antwoord van Bensons For Beds - Guildford
We're happy to hear that you received fantastic customer service and appreciate the try before you buy option. Thank you for your positive feedback,
Megan at Customer Care
Excellent sales person
The sales person was very knowledgeable.
He listen to my needs and made really usefull suggestions.
He took his time to show us every combination.
29 oktober 2025
Antwoord van Bensons For Beds - Guildford
We appreciate you taking the time to share your experience! We are happy to hear that our sales team member was knowledgeable and helpful in meeting your needs.
We're always here if you need anything else,
Megan at Customer Care
Kind & helpful assistance.
The gentleman who assisted me choose my bed, finally, was very patient & helpful.
28 oktober 2025
Antwoord van Bensons For Beds - Guildford
We're happy to hear that the assistance provided was patient and helpful during your bed selection. We appreciate your positive feedback and are glad you enjoyed your experience,
Megan at Bensons for Beds
great in store and on delivery
great in store and on delivery, on time and good client service too, kept up to date with messages
21 september 2025
Antwoord van Bensons For Beds - Guildford
We appreciate your positive feedback! We're happy to hear that you had a great experience both in-store and with the delivery service. It's great you were kept updated.
Thank you,
Lauryn at Customer Care.
Amazing customer service
Daron at your Guildford store was polite, knowledgeable and helpful. My husband and I both commented as we left the store on the amazing customer service. Big shout out to Daron.
28 augustus 2025
Antwoord van Bensons For Beds - Guildford
We're so happy to hear about the amazing customer service you received at our Guildford store. We appreciate you highlighting the positive experience and the team member's helpfulness. Thank you, Megan at Customer Care
Convenient location and helpful staff
We visited the store hoping to try out a few different options, but not expecting to be able to afford anything owing to a tight budget. Richard helpfully showed us the clearance stock and informed us about the refurbished program offered. He was polite and friendly throughout, and did not pressure us into looking at beds outside of our initial budget. Very happy overall and will likely return next time we need a mattress.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Guildford
We're happy to hear that you had a positive experience while shopping with us. We appreciate you mentioning our team member's helpfulness and the options presented to you. Thank you for your review, and we look forward to assisting you again in the future.
Take care,
Megan at Customer Care
Very good salesman
15 augustus 2025
Antwoord van Bensons For Beds - Guildford
Thank you very much for your 5 star review. We appreciate your feedback. Take care, Megan at Customer Care
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