The choosing of a new mattress with Bensons for Beds was very straightforward from selection to delivery. We had a good selection to try out with the support of a lovely lady who was there to answer q... Toon meer
Bedrijf heeft geantwoord
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I found three mattresses that I liked. I tried them all for a long time and eventually made up my mind. The gentleman that was in the showroom pretty much left me to it until I asked his advice. He t... Toon meer
Bedrijf heeft geantwoord
Holly & her team at Harlow are fantastic. We made a bad decision....didnt listen to their advice....following day we realised the team were right....called them up...they made all the necessary adju... Toon meer
Bedrijf heeft geantwoord
I was shown politeness and understanding in Bensons store when an assistant named Holly introduced herself to me and offered help. I was shown beds in my price range and chose my bed that is suitable... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Harlow672
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 6a, The Queensgate Centre, CM20 2DH, Harlow, Essex, Verenigd Koninkrijk
- 1279432259
4,8
Uitstekend
356 reviews
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The staff very professional
The staff very professional, very helpful and respectful. Was helping me to take the right decision.
7 februari 2026
Antwoord van Bensons For Beds - Harlow672
We appreciate you sharing your experience! We're happy to hear that our staff were professional, helpful, and respectful, assisting you in making the right decision.
Helpful purchase experience in store
Helpful purchase experience in store. Great communication about delivery. Professional delivery staff installed bed.
7 februari 2026
Antwoord van Bensons For Beds - Harlow672
We're so glad to hear you had a helpful purchase experience in store and that the communication about delivery was great. It's also great our delivery staff professionally installed the bed!
Very professional service from Maddy
Very professional service from Maddy. Thanks for your help
3 februari 2026
Antwoord van Bensons For Beds - Harlow672
We appreciate you taking the time to share your positive experience. We're glad Maddy provided such professional service!
Pressurised sales team in store
Pressurised sales team in store. Found no benefit from buying in store. Thrown lots of numbers to ‘pretend’ I was getting a good deal when in fact it was the same price on line. Felt miss-informed about the purchase of the new mattress. Poor after sales experience from the shop staff.
If I bought again I would only purchase online as you seem to have better service from you contact centre staff who seem more accurately informed.
3 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Harlow672
Thank you for sharing your feedback, and I’m sorry to hear about your experience in store. This isn’t the level of service we aim to provide, and I appreciate you taking the time to speak with us so we could understand what happened.
I’m very sorry to hear you felt pressured during the sales process and that the pricing and product information you were given didn’t feel transparent or helpful. You should always feel fully informed and confident in your purchase, and I’m sorry this wasn’t the case. I also understand how disappointing it was to feel let down by the after‑sales support from the store team.
Your comments have been shared with the relevant teams internally so we can address the concerns you’ve raised and make improvements.
Thank you again for bringing this to our attention. If there’s anything further you need or if there’s anything more we can do to support you, please don’t hesitate to get in touch,
Megan at Customer Care
Excellent from Start to Finish
Excellent from Start to Finish
Assembly Team was Fantastic
29 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Harlow672
We're so glad to hear that your experience was excellent from start to finish and that our assembly team was fantastic! Thank you for your positive feedback,
Megan at Customer Care
Exceptional service, which is rare these days.
From the salesperson in store to the delivery guys, all very good.
24 januari 2026
Antwoord van Bensons For Beds - Harlow672
We appreciate you sharing your positive experience. We are so glad to hear that everyone was very good!
Excellent service
Excellent service. Customer care in shop was attentive, informative and helpful. Communications between buying and receiving my mattress was enough to be kept in the loop. Delivery was quick, efficient and polite. Overall seamless fluid service.
18 januari 2026
Antwoord van Bensons For Beds - Harlow672
We're happy to hear that you found our service excellent! It's great to know that you were well-cared for in our shop and kept informed throughout the process. We appreciate your positive feedback regarding our quick and efficient delivery.
Really good instore experience
Really good instore experience - knowledgeable sales person without being pushy and a bed that works out the firmness you want. The delivery information was spot on with a tracking app showing where the delivery vehicle was and a call 30 minutes before arrival.
12 januari 2026
Antwoord van Bensons For Beds - Harlow672
We’re delighted to hear you had such a positive in-store experience with knowledgeable, non-pushy service and that our delivery updates made everything smooth. Thank you for your positive review – Lauryn at Customer Care 💜
Antwoord van Bensons For Beds - Harlow672
Thank you for your feedback! We’re delighted to hear that your purchase and installation were easy and hassle-free. It’s great to know we made the process simple for you.
If there’s anything else we can help with, please don’t hesitate to reach out. Thank you for choosing us,
Megan at Customer Care
Great service from purchasing to delivery
Great service from purchasing through to delivery, all staff were courteous & respectful and the whole process was easy at every step& could not have been better. Well done Bensons, I would have no hesitation in recommending this company.
8 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Harlow672
We’re delighted to hear your experience was seamless from start to finish! Courteous staff and an easy process are exactly what we aim for. Thank you for your positive review – Lauryn at Customer Care 💜
Good in-store experience.
Madison was really helpful and made the mattress selection and ordering process very straightforward.
30 november 2025
Antwoord van Bensons For Beds - Harlow672
We're happy to hear that the mattress selection and ordering process was straightforward. We appreciate you taking the time to share your positive experience.
Quick service,very helpful…
Quick service,very helpful assistance,price was to our surprise cheaper then anticipated
25 november 2025
Antwoord van Bensons For Beds - Harlow672
Thank you for your feedback! We’re delighted to hear you experienced quick service and helpful assistance, and that the price was even better than expected. Your comments are greatly appreciated.
Thank you for your positive review – Lauryn at Customer Care 💜
The sales person listened to what I was…
The sales person listened to what I was looking for and didn't try to tell me what I ought to want.
16 november 2025
Antwoord van Bensons For Beds - Harlow672
We're glad you enjoyed your experience. It's great to hear that our team member focused on your needs and preferences. Thank you for your positive feedback,
Megan at Customer Care
Antwoord van Bensons For Beds - Harlow672
We are so happy to hear that you found our service friendly and supportive! We appreciate your positive feedback very much,
Megan at Customer Care
Antwoord van Bensons For Beds - Harlow672
We are so happy to hear that you found our team friendly and helpful. We appreciate your feedback and time,
Megan at Customer Care
It’s all about customer experience!
So, as someone who doesn’t study the nuisances of mattresses or beds. And is blinded by all the adverts!
I visited my local store and met with Madison who took the time to explain the options and ascertained my budget too. I then followed up with a second visit and met with Ben, consistently the customer service and experience was excellent and for me anyone can sell you a bed/mattress online.
My choice is to buy from people who value me as a customer! 5*+
28 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Harlow672
We're happy to hear that you valued the customer service provided during your visits. It's great to know the team helped you navigate the choices and budget. We appreciate you choosing us,
Megan at Customer Care!
Helpful staff
Staff were extremely helpful and patient while we tried various mattresses, and helped us to get a good price with discounts.
25 oktober 2025
Antwoord van Bensons For Beds - Harlow672
We're happy to hear that our staff was helpful and patient as you explored our mattresses. We appreciate that they helped you find a good price,
Megan at Customer Care
Great looking store great choices
Great looking store great choices, Jay was very accommodating and very helpful would definitely go back
22 oktober 2025
Antwoord van Bensons For Beds - Harlow672
We're happy you enjoyed our store and selection. We appreciate your positive feedback regarding the service you received; we will share your comments. Thank you for your positive review! – Lauryn at Customer Care 💜
The delivery team collected our…
The delivery team collected our existing bed and brought our new king size divan up into our bedroom with great care - they were also very polite
12 oktober 2025
Antwoord van Bensons For Beds - Harlow672
We're happy to hear that the delivery team took great care in removing your old bed and bringing in your new one. It's great to know they were polite too!
We’d love to serve you again in the future.
Megan at Customer Care
Very Good helpful shopping experience
Greeted by sales person, very polite and helpful in helping us choose the bed frame and headboard we were looking for. Took his time showing us different swatches for different headboards. Found what we wanted with his help.
8 oktober 2025
Antwoord van Bensons For Beds - Harlow672
We're glad you enjoyed your experience. It's great to know the salesperson was so helpful in finding the perfect bed frame and headboard. We appreciate you taking the time to share your positive feedback!
Take care,
Megan at Customer Care
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