Great company to do business with very helpful and listened to my sleep problems and recommended a mattress which seemed appropriate at the time, but unfortunately i ended up with pain in my joints. T... Toon meer
Locatie
Wijzig locatieUnit 8a Birstall Shopping Park, Birstall, WF17 9DT Leeds, Yorkshire, GB
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Lees wat reviewers zeggen
Generally a brilliant, seamless experience. The delivery drivers were great, very friendly and helpful. The store assistant we dealt with was also great and helpful, however when we initially walked i... Toon meer
Bedrijf heeft geantwoord
Great staff in store, listened to my needs and recommended sleep test mattress machine. Kept recommend mattress to my budget. Fast efficient service. Delivery driver confirmed date and time the day be... Toon meer
Bedrijf heeft geantwoord
Excellent service & delighted with my new bed. From ordering in the showroom to delivery the service was brilliant, took all the stress out of recycling my old bed & mattress and assembling the new be... Toon meer
Bedrijfsgegevens
Over Bensons For Beds - Leeds673
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 8a Birstall Shopping Park, Birstall, WF17 9DT, Leeds, Yorkshire, Verenigd Koninkrijk
- 1924422381
4,8
Uitstekend
563 reviews
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Antwoord van Bensons For Beds - Leeds673
We're glad you received great service and on-time delivery! We appreciate your feedback.
Team Bensons
Kelly was superb.
Order was processed efficiently , on time and promptly delivered.
Kelly dealt with us superbly and made us feel very important to her.
Well done.
9 mei 2026
Antwoord van Bensons For Beds - Leeds673
We're so pleased to hear your order was processed efficiently and delivered promptly! It's wonderful to know our team made you feel valued. Thank you for sharing your positive experience!
Team Bensons - Jess
All round fab end to end service
Our initial in store experience was great, we were browsing and were welcomed by Sonya at the Leeds Birstsall store. She listened to what we wanted, directed us and offered us the mattress simulator to determine what would be best for us. She provided different price options and extras, talked through everything we needed to know - was warm, friendly and knowledgeable.
Whilst our delivery was a little late, the driver called to explain. The delivery people were warm and friendly. We opted for a build service. Dave (Hessy) was a lovely guy, explained everything he’d do, timings etc. showed us the finished build to make sure we were happy. All in all great service would recommend
14 mei 2026
Antwoord van Bensons For Beds - Leeds673
We're so pleased to hear about your positive in-store experience and the excellent service you received. It's wonderful to know our team member was warm, friendly, and knowledgeable. We appreciate you highlighting the friendly delivery and build service. Thank you for your recommendation!
Team Bensons
Fabulous customer service very caring…
Fabulous customer service very caring and professional
15 mei 2026
Antwoord van Bensons For Beds - Leeds673
We're so glad you found our customer service caring and professional! Thanks for the 5-star review.
Team Bensons - Jess
Good polite and informative sales…
Good polite and informative sales person and delivery team
14 mei 2026
Antwoord van Bensons For Beds - Leeds673
Thank you! We're so pleased our team was polite and informative. We appreciate your feedback.
Team Bensons - Jess
Great bed, shame about the rest.
The shop at Birstall is outdated and shabby, next to dreams it doesn’t really draw you in. I went in because I have bought from you before in another store. I had been in plenty of other bed shops that day and tried out the electric beds. Yours was by far the most comfortable in my opinion if a little old fashioned. Has a wire instead of wireless which is a nuisance. Also no single button setting for the weightless sleep pattern all the others had. All in all I should have gone straight back to Dreams. If it wasn’t for the unbelievable mattress (not memory foam) I would have.
Went home thought about my experience and ordered online, which was fairly easy to do.
Then came the lengthy wait for my bed a little longer than I would have liked, but after all that I’m happy with my bed thank you.
Another thing the delivery company could do with updating, they were a nightmare.
8 februari 2026
Antwoord van Bensons For Beds - Leeds673
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We are glad to hear that you are happy with your bed, especially the mattress. We acknowledge your comments about the Birstall store's appearance and the features of our electric beds, as well as the delivery experience. We are always looking for ways to improve, and your insights are valuable to us.
Team Bensons
Antwoord van Bensons For Beds - Leeds673
Thank you for your feedback, it is highly appreciated.
Team Bensons
Really helpful staff
Really helpful staff, delivery on time and really polite and friendly
9 mei 2026
Antwoord van Bensons For Beds - Leeds673
We appreciate your positive feedback! We're so glad our staff was helpful, and the delivery was on time, polite, and friendly.
Team Bensons
Very helpful and friendly service
Very helpful and friendly service, very knowledgeable sales staff
6 mei 2026
Antwoord van Bensons For Beds - Leeds673
We're glad you found our sales staff knowledgeable, and that you received helpful and friendly service. Thanks for your positive feedback!
Team Bensons
Had our bed 4days love it ❤️
1 mei 2026
Antwoord van Bensons For Beds - Leeds673
We're happy to hear that you are enjoying your new bed! Thank you for sharing your positive experience with us.
Team Bensons
Antwoord van Bensons For Beds - Leeds673
We're so glad you found our service quick and friendly! Thanks for the positive feedback; it means a lot to our team.
Team Bensons
Great delivery mattresses taken to each…
Great delivery mattresses taken to each room, bought rolled mattresses, came great in less than 24 hours, very comfy
26 april 2026
Antwoord van Bensons For Beds - Leeds673
Thank you! 😊 We’re so glad everything went smoothly — quick delivery, mattresses to the right rooms, and comfy in under 24 hours is a win! Enjoy sinking in and sleeping well,
Megan | Customer Care Specialist🛏️✨
Great Customer Service by Lena
We had a fantastic experience at Bensons for Beds thanks to Lena. She was friendly, knowledgeable, and took the time to really understand what we were looking for. Lena explained the different options clearly without any pressure, and her advice made choosing the right bed much easier.
Excellent customer service from start to finish professional, patient, and genuinely helpful. A real credit to the store. Highly recommended!
21 april 2026
Antwoord van Bensons For Beds - Leeds673
We're happy to hear you had such a fantastic experience! It's great to know that our team member was so helpful and informative. We appreciate your recommendation and are delighted we could assist you in finding the perfect bed.
Team Bensons
Antwoord van Bensons For Beds - Leeds673
Much appreciated! A great experience is always our goal ⭐
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
Staff knew their stuff and process of…
Staff knew their stuff and process of purchase was smooth. Delivery made as stated.
19 april 2026
Antwoord van Bensons For Beds - Leeds673
We're happy to hear that our staff's knowledge and the smooth purchase process met your expectations, and the delivery was on time.
Thank you for your positive review – Lauryn at Customer Care 💜
Would recommend Bensons
In Store Lena was knowledgeable and a pleasure to deal with.
Great communication from Delivery drivers on the day, Darren and Kieran we're polite, on time and respectful of our property, also informed on care for mattress in regards of how often to turn mattress.
19 april 2026
Antwoord van Bensons For Beds - Leeds673
Thank you for your lovely feedback. We’re delighted to hear that Lena was knowledgeable and a pleasure to deal with in store. It’s also great to know that Darren and Kieran provided excellent communication on the day, were polite, punctual, and respectful of your home, and took the time to share helpful mattress care advice. Your comments will be shared with the team.
Thank you for your positive review – Lauryn at Customer Care 💜
Very good selection of mattresses!
Very good selection of mattresses!! Staff very helpful!! Good offers on at time of purchase! Sonya is lovely to deal with! Many thanks to her
13 april 2026
Antwoord van Bensons For Beds - Leeds673
Thank you for the lovely review! We’re so glad you found the perfect mattress and great offers. Sonya will be delighted to hear your kind words — we’ll be sure to pass them on 💫
We’d love to serve you again in the future,
Megan | Customer Care Specialist💜
Nothing went wrong; everything went right!
Great service from start to finish. Kelly at their Gildersome store was brilliant and spent a huge amount of time with us and was so patient.
After that, the email and text coms were just right and the ability to change the delivery date when our other works ran over was important.
And finally the delivery guys. We’ve had various different teams doing our new bedroom; some just seemed to think everything was a problem and to complain; not the Bensons delivery guys; they were quite the reverse two blokes enjoying their job. Nothing was too much for them. This just rounded off an excellent customer experience. Please pass on our thanks.
12 april 2026
Antwoord van Bensons For Beds - Leeds673
We're happy to hear that you had a great experience from start to finish. It's wonderful that the team member was brilliant and patient with you. We appreciate you highlighting the smooth communication and the flexibility to change your delivery date. We're also pleased that the delivery team was enjoyable and helpful. Thank you for your kind words; we will pass on your thanks.
Team Bensons
Very happy!!
Really good service from both staff in the show room and the delivery staff, friendly, very patient and helpful. I'm really pleased with the bed, thank you.
14 maart 2026
Antwoord van Bensons For Beds - Leeds673
We appreciate your positive feedback! We're so glad to hear that you found our showroom and delivery staff helpful and friendly. We hope you enjoy your new bed!
Team Bensons
We returned to Bensons for the third…
We returned to Bensons for the third time last week after having great customer service from Craig. The delivery process was great too and we are very happy with all our purchases. Highly recommend this company
10 april 2026
Antwoord van Bensons For Beds - Leeds673
We appreciate you returning to us and are so glad that you received great customer service. It's wonderful to hear that the delivery went smoothly and that you're happy with your purchases. Thanks for the recommendation!
Team Bensons
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