From point of purchasing at Livingston store everything went extremely - very smooth. Staff very courteous and professional. Delivery was superb also. Everything happened as I was told it would a... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 2 Almondvale Retail Park, EH54 6RQ Livingston, West Lothian, GB
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Lees wat reviewers zeggen
We were served by Vivienne from the Livingston store, we were purchasing a bed for our first home and the service we received from her was very accommodating and professional. She made purchasing a be... Toon meer
Bedrijf heeft geantwoord
Shop staff were knowledgable and friendly, listening to my needs and guiding towards the right mattress for me an my needs. No Sales pressure just genuine assistance. Prompt delivery too, kept in co... Toon meer
Bedrijf heeft geantwoord
My experience of purchasing a bed from start to finish to fit my needs and comfort has been fantastic helpful and friendly staff went through thoroughly and covered everything through the stages to de... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Livingston651
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2 Almondvale Retail Park, EH54 6RQ, Livingston, West Lothian, Verenigd Koninkrijk
- 1506591939
4,8
Uitstekend
267 reviews
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We have been very impressed with our…
We have been very impressed with our recent interaction with Bensons, from using the website to look @ products, then our visit to your Livingston location where Nadia dealt with our purchase, we were amazed that Nadia advised our order would be delivered in 5 days. After placing our order the delivery information via website & text was excellent, resulting in delivery of our Tempur mattress on the 5th December, the delivery guys were very cheery our delivery was scheduled between 1pm to 3pm there was no surprise when we were contacted around midday with the delivery around 12:30.
4 december 2025
Antwoord van Bensons For Beds - Livingston651
This is a fantastic review! Thank you for taking time to leave us some positive comments. We are thrilled that you love your new product and that you had great service while shopping with us Thank you, Stewart. - Team Bensons
Antwoord van Bensons For Beds - Livingston651
Thank you so much for taking the time to leave your review, we appreciate it
– Thank you, Jess- Team Bensons
Previous experience in the store.
Previous experience in the store,I always have good customer service and the staff are lovely.
3 december 2025
Antwoord van Bensons For Beds - Livingston651
We appreciate you sharing your positive experience! We're happy to hear that you consistently receive good customer service from our lovely staff.
First time buyers
The assistant, Jack, was phenomenal the entire time. He immediately approached my wife and I. Straight away, he was super friendly and funny and asked about our needs, also asked our names and pronouns, which we really appreciated as a queer couple. Because he was showing us around, he suggested we leave our bags somewhere safe in store, which we did. He also showed concern for my wife who has a mobility aid as she was getting on and off beds the entire time, and showed us the way to the lift at the back so my wife wouldn't have to use the stairs. She was in a lot of pain that day and his consideration for her disability was touching. We bought a mattress that night. We are first time buyers, and are moving into our first house soon, so Jack made this entire process easy.
28 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Livingston651
We're happy to hear that you had such a positive experience. We appreciate your highlighting the assistant's attentiveness, respect, and helpfulness, especially regarding your needs as first-time buyers and the consideration shown to your wife's mobility. Thank you for your feedback.
The lady that helped us was great
The lady that helped us was great, full of information about products, she took a bit of time to show us beds/ mattresses
The bed we really wanted was unavailable for delivery until mid January, which was disappointing considering it was part of the new range ( we had to go elsewhere for bed frame )
25 november 2025
Antwoord van Bensons For Beds - Livingston651
Thank you for your feedback Lynne! We’re so pleased to hear our colleague gave you plenty of helpful information and took the time to guide you through the options.
We completely understand how disappointing it must have been to find your preferred bed frame unavailable for delivery until mid-January, especially as part of the new range. Your comments are really valuable, and we’ll share them with our team to see how we can improve availability in the future.
If you need any further help with mattresses or accessories, we’re always here to assist,
Megan at Customer Care
Antwoord van Bensons For Beds - Livingston651
We appreciate your kind review! It's great to know our sales assistant was so helpful. Thank you for your support,
Megan at Customer Care
The member of staff
The member of staff, Nadia, was so helpful. She was informative and relaxing to talk to.
10 oktober 2025
Antwoord van Bensons For Beds - Livingston651
Thank you so much for your lovely review! We're delighted to hear that Nadia made your experience such a positive one. Her helpfulness and calming approach are exactly what we strive for — we’ll be sure to pass on your kind words. If you need anything else, we’re always here to help,
Megan at Customer Care
Knowledgable Staff member Nadya
The member of staff Nadya helped me reduce my choice to two and that was so helpful because I had been in countless times before trying out too many beds and got myself confused and unable to make a decision.
25 september 2025
Antwoord van Bensons For Beds - Livingston651
We're glad to hear that our team member was able to assist you with your decision. We appreciate you taking the time to share your positive experience.
Thank you,
Lauryn at Customer Care
Answered everything we asked so we made…
Answered everything we asked so we made the purchase partly due to staff
28 september 2025
Antwoord van Bensons For Beds - Livingston651
Thank you for your kind words! We’re thrilled our staff could answer all your questions and help make your purchase decision easier.
Take care,
Megan at Customer Care✨
Very helpful staff and reasonably…
Very helpful staff and reasonably priced, delivery was very easy, no complaints
27 september 2025
Antwoord van Bensons For Beds - Livingston651
We're so happy to hear that our staff was helpful, the prices reasonable, and the delivery easy! We appreciate your positive feedback.
Thank you,
Lauryn at Customer Care
The sales assistant Jack in the…
The sales assistant Jack in the Livingston store was very pleasant and helpful when making our purchase. He clearly knows his products.
15 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Livingston651
We appreciate you sharing your experience! We're happy to hear that our sales team was pleasant, helpful, and knowledgeable in assisting you with your purchase.
Thank you,
Lauryn at Customer Care.
Great service, very knowledgeable
Very efficient. Good service with friendly staff, not overbearing with the sales pitch either
16 september 2025
Antwoord van Bensons For Beds - Livingston651
We appreciate your feedback! We're happy to hear that you found our service efficient and our staff friendly, without being too pushy. Thanks for sharing.
Best Wishes,
Megan at Customer Care
Store assistant was really helpful with…
Store assistant was really helpful with everything I needed
15 september 2025
Antwoord van Bensons For Beds - Livingston651
Thank you for your kind words! Our team is dedicated to providing exceptional service and we are glad to hear that our store assistant was able to assist you with all of your needs. We appreciate your support and hope to see you again soon.
Great customer service
Was assisted to buy our furniture by Jack from the Livingston store .
This young man is a credit to the store. Thank you for all your help.
11 september 2025
Antwoord van Bensons For Beds - Livingston651
Thank you so much for your kind words about Jack! We are so lucky to have him on our team. Customer satisfaction is our top priority and we're thrilled to hear that Jack provided you with excellent service. We truly appreciate your support!
Antwoord van Bensons For Beds - Livingston651
Thank you so much for giving us 5 stars. You made our day! Take care, Megan at Customer Care
All the staff were patient and very…
All the staff were patient and very informative. They didn’t rush or push a sale and with my son having Asperger’s it made it very easy and comfortable for him
26 augustus 2025
Antwoord van Bensons For Beds - Livingston651
We appreciate you sharing your experience. We're happy to hear that our team's patience and knowledge created a comfortable environment for your son. Thank you for your feedback!
Fantastic experience buying a new bed!
We had a great experience buying my mum's new bed last week, Conner the sales guy was fantastic, gave us time to look around, wasn't pushing about selling things to us and dealt with our purchase speedily.
17 augustus 2025
Antwoord van Bensons For Beds - Livingston651
We're happy you had a great experience purchasing the new bed! We appreciate your positive feedback regarding the sales process and that you were given time to browse without pressure. Thank you for sharing with us, Megan at Customer Care
Warm welcome
When we come into the store we got a friendly welcome. Told the assistant what we where looking for told us to feel free to have a good look around. Went back to speak to the assistant after we had a look around she was very helpful spent time with us and explaining any questions we had. Gave us a quote no pressure trying to get us to buy anything
25 juli 2025
Antwoord van Bensons For Beds - Livingston651
We love hearing about positive experiences like yours! Our team strives to create a welcoming and stress-free environment for our customers. Thank you for choosing us and we look forward to seeing you again soon, Megan at Customer Care
Delivered on time by two friendly and…
Delivered on time by two friendly and professional staff.
7 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Livingston651
Thank you for your wonderful review! We are thrilled to hear that our team provided efficient and courteous service. We look forward to seeing you again soon, Megan at Customer Care
Antwoord van Bensons For Beds - Livingston651
Thank you for your kind words about our staff member! We strive to provide exceptional customer service and it's great to hear that they were able to assist you in a friendly and helpful manner. We appreciate your support and hope to see you again soon! Megan at Customer Care
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