Bensons For Beds - Llanelli374 Reviews 

John was fantastic, he explained everything about the tv bed .He made us feel like valued customers, fantastic service

staff were pleasant, knowledgeable and showed us many choices.

My excellent salesman was informative and helpful without being pushy. The delivery date was by far the best compared to similar outlets.

Looking for a complete bed (base and headboard as one) for my elderly Mum and had seen some we liked on the website so went into the store. Looked around and was then approached by a male staff member saying that we could choose any head board to go with a bed base. I explained that my Mum, who was with me, was looking for a complete bed and he said that they didn’t do any of those and only has bases and headboards separately. I spoke with my Mum and referenced the style that I had which was all together rather than having to chose separately. At that point the staff member asked where I had got that bed from and said well maybe we should go there and see what they have (Dreams). We were both quite shocked at that as we knew that Bensons did sell what she was looking for and it made us feel very unwelcome. My Mum is 80 and wanted something straightforward, I commented that the headboards seemed quite expensive (we’d seen the Celia and Lupin beds online which were more reasonable) and the staff member said ‘well they’re premium headboards so that’s probably why’. This was said in a very condescending manner with a fake smile.

We went in the store to buy a bed and despite being the only customers in the store we were treated very shabbily. I am glad my Mum wasn’t on her own. On the way out the store we saw a grey bed (the Penelope maybe) that was exactly what we were looking for but we both said we wouldn’t buy anything in Bensons due to the awful customer service.
We did then go to Dreams and received exceptional customer service and ordered a lovely bed and mattress so I would definitely go there instead of Bensons!

sales person was great and i got exactly what i was after

Really happy about the way i was treated, I felt like an important customer and was helped with my needs and questions all the time i was in the shop.
Made to feel really at home

Good products with knowledgeable staff and no pressure sales. Products benefits were described with the best for your particular requirements highlighted (not the most expensive on sale).

Very friendly, informative and helpful. Not too pushy but just got on with the presentation. Absolutely love the mattress.

At the Llanelli the staff were very helpful and knowledgeable. There was a good selection of different mattresses and names I knew.

The only thing I would say is the shop needs it's name at pedestrian eye level.

Thoroughly recommend this firm. They are considerate and explain everything to help you find a suitable bed. Polite and helpful and go beyond normal service to make sure you are satisfied

Very informative and not pushy for a sale

Excellent service and very friendly helpful staff. Would definitely recommend Bensons.

Excellent, honest advice to assist with purchase.

As someone who was unsure of what I wanted in a new bed I was delighted to be met by a very helpful salesperson. After determining a price range I was shown the availability and then encouraged to browse with no pressure but with welcome advice. The salesperson was highly professional but friendly and approachable. He made the experience a pleasure. I was further impressed when a few days later he was true to his word and was able to reduce the price due to an unforeseen price drop. I would like to thank him.

Had no hassle or hard sell when buying the mattress In Pemberton. John was amazing very patient, understanding and friendly.
Just had delivery what amazing young men, very obliging happy to help in any way.
Would happily recommend

Salesman was very friendly and told me everything I needed toknow

(1)Could not find my account online after more than 4 days, why?
(2)Final payment method is different from a sale person told me from the shop.

We were looking for advice to purchase a very-much needed new bed and mattress, and after searching online we decided to visit the showroom in Llanelli. We were greeted by John, who was extremely friendly and down to earth. We told him what we wanted and he listened. Instead of trying to sell to us, he supported us in making the decision that was right for us. I am so glad that we bought in store instead of online, as we wouldn’t have had the personal touch and support that John showed us.
We also opted for our old bed to be collected and new bed built - it was so worth the extra cost!! The delivery drivers were friendly and quick and they took away our old frame, and built our new bed within the space of an hour. Completely hassle free! I would highly recommend Bensons service.

John was fantastic and helped us discover exactly what we wanted. He was available but not pushy and was more interested in us getting what we wanted than the sale itself, which of course, resulted in a sale!

The gentleman was extremely helpful didn't pressure us in buying a mattress.. he left us to talk in private.. advised us probably in what we were buying.. very easy to talk to and very helpful