Top notch knowledge from Martin. Led me through what mattress is correct for how I sleep via a mattress machine that tells me what’s best for me. From there I was able to make a purchase all the while... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5 Willowbrook Retail Park, Derby Road, LE11 5HG Loughborough, Leicestershire, GB
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Lees wat reviewers zeggen
When we arrived at the store Ram showed us exactly what we were looking for with no uncomfortable pressure of sale, The whole experience from order through manufacture and despatch to delivery was bri... Toon meer
Bedrijf heeft geantwoord
The delivery guys were very friendly. The delivery was very quick and very careful not to damage the property moving the large mattress. Clear instructions to advice regarding letting the mattress bre... Toon meer
Bedrijf heeft geantwoord
We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We orde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Loughborough262
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 5 Willowbrook Retail Park, Derby Road, LE11 5HG, Loughborough, Leicestershire, Verenigd Koninkrijk
- 1509264450
4,8
Uitstekend
350 reviews
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Antwoord van Bensons For Beds - Loughborough262
We're so pleased you found our team member fantastic, very helpful, and friendly. Thank you for your kind feedback!
Martin was very friendly and service…
Martin was very friendly and service was quick and helpful
22 juli 2026
Antwoord van Bensons For Beds - Loughborough262
We're so pleased you found our team member friendly and that the service was quick and helpful. Thank you for your kind feedback!
Thank you for your review - Lauryn at Customer Care 💜
people were brilliant
The delivery people were brilliant
Police friendly and helpful.
Sales person very knowledgeable about products Gave choices and explained clearly the differences.
Helpful polite. Good quality product
18 juli 2026
Antwoord van Bensons For Beds - Loughborough262
We're so pleased to hear that our delivery team was brilliant, friendly, and helpful. It's wonderful that our salesperson was knowledgeable and clearly explained the product differences.
Thank you for your positive review - Lauryn at Customer Care
Martin is a hero
We came in not expecting to find a mattress we would buy, as we had received a very good offer from an independent bed/mattress company in Loughborough. We spoke to Martin and explained our situation, and he was so helpful! He went away and came back with several really competitive options for us, and one was exactly right for us, and we were persuaded to accept his offer!
I then left my sunglasses behind in the store, and Martin rang me on my contact details and met me at the front door when he saw me coming back. Looking forward to receiving our mattress!
14 juli 2026
Antwoord van Bensons For Beds - Loughborough262
We're so pleased to hear about your positive experience in our store! It's wonderful that our team member was able to provide competitive options and help you find the perfect mattress. We're also glad they went the extra mile to return your sunglasses. We appreciate your kind words!
Antwoord van Bensons For Beds - Loughborough262
We're delighted to hear that our staff was considerate and helpful, and that you felt no pressure during your experience. Thank you for your kind words!
Very professional from beginning to end.
We were well informed from the very beginning.
29 juni 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Loughborough262
We're so pleased to hear that you felt well-informed right from the start. Thank you for sharing your positive experience with us!
Team Bensons
The staff was very helpful never felt…
The staff was very helpful never felt like I was to much trouble
27 juni 2026
Antwoord van Bensons For Beds - Loughborough262
We're pleased our team was helpful. Thank you for your kind words!
Team Bensons
Bensons are Brilliant at Beds!
Received a warm welcome from your colleagues in the Loughborough store. I was shown, and tried beds for comparison purposes, which made choosing the right mattress an easy matter.
I felt my visit was met with a high degree of professionalism, and I left feeling like a valued customer.
25 juni 2026
Antwoord van Bensons For Beds - Loughborough262
We are so pleased to hear you received a warm welcome and professional service at our store. It's wonderful that we made choosing your mattress an easy experience! Thank you for your kind feedback.
Team Bensons
All boxes ticked by every department vice and help in the store was very…
Advice and help in the store was very good.
Delivery was arranged and then I had to put it back a couple of weeks, your call centre changed everything for me and we're very polite and accommodating.
The delivery crew were very prompt , communication was good and they put the bed up with great efficiency.
18 juni 2026
Antwoord van Bensons For Beds - Loughborough262
We're so pleased to hear that our team provided excellent advice and assistance. It's wonderful that our call centre was accommodating, and your delivery was prompt and efficient. Thank you for your kind feedback!
Team Bensons
Antwoord van Bensons For Beds - Loughborough262
We appreciate your kind words!
Team Bensons
Everything went according to plan and I…
Everything went according to plan and I was very happy with the whole process. The service in the shop and by the guys that did the installation was friendly and efficient. The bed is comfortable and looks good in the room.
12 juni 2026
Antwoord van Bensons For Beds - Loughborough262
We're so pleased everything went according to plan and you're happy with the whole process. It's wonderful that our team was friendly and efficient, and that your bed is comfortable and looks good. Thank you for your feedback!
Team Bensons
We knew vaguely what type of mattress…
We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We ordered what we wanted and she gave a delivery date. The delivery came on time and the men were very good, even removing their shoes because of the heavy rain. All in all a very satisfactory experience. Thank you everyone.
14 juni 2026
Antwoord van Bensons For Beds - Loughborough262
We're so pleased to hear about your very satisfactory experience! It's wonderful that our team was helpful and patient, and that your delivery was on time with such considerate delivery personnel. Thank you for your kind words.
Team Bensons
Customer service was very good Jeanette…
Customer service was very good Jeanette at the Loughborough branch was very helpful.
10 juni 2026
Antwoord van Bensons For Beds - Loughborough262
We're so pleased our team provided very good customer service. Thank you for your kind feedback!
Team Bensons
It was a very efficient shopping…
It was a very efficient shopping experience and the delivery and set up was quickly done with no mess left.
12 juni 2026
Antwoord van Bensons For Beds - Loughborough262
We're so pleased your shopping experience was efficient, and the delivery and setup were quick and tidy. Thank you for your kind feedback.
Team Bensons
Mick the manager at loughborough was…
Mick the manager at loughborough was brilliant can fault there service from the shop to delivery
23 mei 2026
Antwoord van Bensons For Beds - Loughborough262
We're so glad to hear you had a brilliant experience with our service from shop to delivery! Thank you for your kind words.
Team Bensons
Excellent service in store and a really…
Excellent service in store and a really good delivery experience. Everyone we dealt with was really helpful. We have had the mattress 6 days now and it is very comfortable. It seems to have been a really good purchase.
23 april 2026
Antwoord van Bensons For Beds - Loughborough262
Thank you! 😊 We’re so pleased you had excellent service in store and a smooth delivery experience. Even better to hear you’re loving the mattress already—sounds like a great choice,
Megan | Customer Care Specialist💜
Excellent service throughout.
The range of mattresses in the store was excellent. We were able to choose a mattress that was the equivalent of the one that we had bought some time ago. The advice from the salesman (Ram) was detailed. The delivery times that were quoted were very acceptable and adhered to scrupulously. On the day of delivery we were given a two hour slot and the drivers (Paul and Ian) contacted us 30 minutes before delivery to keep us up-to-date with their progress. We could not have asked for a better service from start to finish.
24 april 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Loughborough262
Thank you for such a detailed and thoughtful review! 😊 We’re delighted you found an excellent range in store and that Ram’s advice helped you choose the right mattress. It’s great to hear delivery timings were spot‑on, with clear updates from Paul and Ian on the day. We really couldn’t ask for better feedback—enjoy your new mattress and sleep well! 🛏️✨
Full package
Full package
We'd been to 2 other bed stores and walked out (not rudely) because of poor salesmanship/choice.
At Bensons we were impressed by the wide choice and skilled salesmanship.
Once we had bought, the process to and including delivery was faultless.
Now it's here, we both find it far better than our previous bed.
19 april 2026
Antwoord van Bensons For Beds - Loughborough262
Thank you for such a lovely review! We’re so glad you found the right bed and that everything—from choosing to delivery—hit the mark. Sweet dreams,
Megan | Customer Care Specialist😄🛏️
4.5 - would but from them again
4.5 is real rating
Install 5/5 chaps where fantastic
Delivery 4/5 as was great service but just was to far in advance (4 weeks) other suppliers could do 2
Sales/in-store purchase 4/5 slightly to pushy sales chap and could be more professional, but was great and we felt looked after!
11 april 2026
Antwoord van Bensons For Beds - Loughborough262
We appreciate your feedback and are glad the installation was fantastic! We'll review our delivery estimates and sales approach to improve. Thank you for taking the time to share your experience.
Team Bensons
Fabulous experience!
Fabulous customer service from the Loughborough team not too pushy and really friendly and helpful. My daughter chose her bed/ mattress and came out beaming with a little extra gift the manager gave her!
11 april 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Loughborough262
We're delighted to hear about the fabulous service your daughter received from our Loughborough team! It's wonderful she found the perfect bed and mattress and left with a smile. Thank you for your kind words.
Team Bensons
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