Top notch knowledge from Martin. Led me through what mattress is correct for how I sleep via a mattress machine that tells me what’s best for me. From there I was able to make a purchase all the while... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5 Willowbrook Retail Park, Derby Road, LE11 5HG Loughborough, Leicestershire, GB
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Lees wat reviewers zeggen
When we arrived at the store Ram showed us exactly what we were looking for with no uncomfortable pressure of sale, The whole experience from order through manufacture and despatch to delivery was bri... Toon meer
Bedrijf heeft geantwoord
The delivery guys were very friendly. The delivery was very quick and very careful not to damage the property moving the large mattress. Clear instructions to advice regarding letting the mattress bre... Toon meer
Bedrijf heeft geantwoord
We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We orde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Loughborough262
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 5 Willowbrook Retail Park, Derby Road, LE11 5HG, Loughborough, Leicestershire, Verenigd Koninkrijk
- 1509264450
4,8
Uitstekend
352 reviews
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No pressure from your sales team
No pressure from your sales team. Very friendly and knowledgeable when we asked for advise.
1 januari 2026
Antwoord van Bensons For Beds - Loughborough262
Thank you for your feedback Gary! We’re delighted to hear our sales team was friendly, knowledgeable, and provided advice without any pressure. That’s exactly the experience we aim to deliver,
Megan at Customer Care
Antwoord van Bensons For Beds - Loughborough262
We’re so glad you found our team helpful and friendly – that’s what we aim for every time!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
The store manager at bensons for beds…
The store manager at bensons for beds was great. Very honest and helpful. Got a good deal too after Christmas.
30 december 2025
Antwoord van Bensons For Beds - Loughborough262
Thanks for sharing this amazing review with us Sam! Our Bensons manager will be thrilled to hear this. Honesty, helpfulness, and a great post-Christmas deal—sounds like a win-win! Sleep well on that new bed,
Megan at Customer Care😊
good service.
the visit to the shop in Loughbourgh was very pleasant and was helped by the assistant called Jeanette. She was not pushy and gave us a good choice of mattresses to choose from.
30 december 2025
Antwoord van Bensons For Beds - Loughborough262
Thank you for your feedback! We’re delighted to hear your visit was pleasant and that Jeanette provided helpful, pressure-free service with a great selection of mattresses.
Wishing you all the best until next time,
Megan at Customer Care!
Antwoord van Bensons For Beds - Loughborough262
We appreciate you sharing! We are so glad that our service was helpful and friendly during your visit with us. Thank you for your positive review – Lauryn at Customer Care 💜
Antwoord van Bensons For Beds - Loughborough262
Thank you for sharing your feedback. We appreciate your honesty and will continue working hard to ensure every experience exceeds expectations. Thank you for your positive review – Lauryn at Customer Care 💜
Great experience
Sales guy at Loughborough store was great, took me straight to what I needed.
27 december 2025
Antwoord van Bensons For Beds - Loughborough262
We're glad you enjoyed your experience at our Loughborough store. It's great to hear the sales associate was helpful and efficient. Thank you for your positive review – Lauryn at Customer Care 💜
On the whole very helpful
On the whole very helpful but did I detect a hint of prejudice in the manager's attitude. In the end we bought a satisfactory bed.
18 december 2025
Antwoord van Bensons For Beds - Loughborough262
We're glad you found our service helpful and acquired a bed that meets your needs. We regret any perception due to the managers attitude. We will feed this back.
Thank you,
Megan at Customer Care.
Antwoord van Bensons For Beds - Loughborough262
Thank you for your feedback Michael! We’re delighted to hear you received excellent service. We truly appreciate your support and look forward to assisting you again in the future,
Megan at Customer Care
first time we’ve used benson’s for beds
This is the first time we’ve used Benson’s for beds and I must say it was a very good experience. Mick was very knowledgeable and guided us through a lot of different beds until ultimately we had a choice of two with no influence from himself. We made our decision I was very pleased with the service and would highly recommend them.
29 november 2025
Antwoord van Bensons For Beds - Loughborough262
We're happy to hear about the very good experience you had. We appreciate your positive feedback regarding the support you received during your bed purchase. It's great to know you felt at ease with your choice with us and would recommend us.
The staff were very friendly and…
The staff were very friendly and knowledgeable I would recommend them without hesitation.
25 november 2025
Antwoord van Bensons For Beds - Loughborough262
We're happy to hear that our team's knowledge and friendliness stood out! Thank you for recommending us; we appreciate your positive feedback.
Overall great experience
Overall great experience. I visited the Loughborough branch, they had a good selection and were very helpfull and not at all pushy.
The mattress I selected was made to order and delivered within two weeks. The delivery guys were nice, friendly and put the mattress exactly where I wanted it.
17 november 2025
Antwoord van Bensons For Beds - Loughborough262
We’re so pleased to hear your visit to our Loughborough branch was such a positive experience! A helpful team, a great selection, and a speedy made-to-order delivery – that’s exactly what we aim for. We’ll pass your kind words on to the delivery team too!
Thank you for your positive review Nick – Lauryn at Customer Care 💜
Great staff
2 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Loughborough262
Thanks so much for the lovely review! We’re thrilled to hear your delivery was quick and easy—just the way we like it! From our team here to your doorstep, we’re always working to make things smooth and speedy. Hope your order brought a smile to your day,
Megan at Customer Care
assistant was very helpful knew exactly…
assistant was very helpful knew exactly what we wanted.
23 oktober 2025
Antwoord van Bensons For Beds - Loughborough262
We're glad our assistant provided such helpful and knowledgeable service. Thank you for your positive feedback; we appreciate it!
Wishing you all the best until next time,
Megan at Customer Care
Andrew's bed
The bed was excellent
there was a problem was the delivery,
It was later than expected and only had a driver
thus the customer is obliged to help get the bed upstairs
12 oktober 2025
Antwoord van Bensons For Beds - Loughborough262
Thanks for the great feedback! We're so glad you love the bed — comfort is key! 😊 Sorry about the delivery hiccup; we know it’s not ideal having to help with heavy lifting. We’re working on improving that part of the service. Enjoy your new bed and all the cosy nights ahead! Megan at Customer Care💤
Helpful staff
Leanette made the process easy with great knowledge about the full range of beds on offer. Thank you.
1 oktober 2025
Antwoord van Bensons For Beds - Loughborough262
We're happy to hear that the process was easy and informative. We appreciate you acknowledging the assistance you received in finding the right bed for you.
We appreciate your positive feedback,
Megan at Customer Care
Wasn't impressed with the dirty hand print left on wall
The showroom staff couldn't be more helpful but the delivery guys let them down. I was rung up at 6.30am which I think is a bit early. The delivery was 7am. However, this is not the delivery guys fault. What I didn't like was the big dirty hand print left in my white, newly decorated wall. I tried to wash it off but I can still just see it. Maybe it will disappear in time but I wasn't impressed with that.
25 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Loughborough262
Thank you for your feedback.
We're glad you found our showroom staff helpful, but we're sorry to hear about the early delivery call and the mark left on your wall. That’s not the standard we aim for, and we’ll address this with our delivery team. We appreciate you bringing it to our attention.
We hope we have resolved this for you. If you need support, please follow the link and provide us with your order details: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
Excellent experience
Excellent experience. Genuine and helpful sales team assisting customers in their individual comfort requirements and budget.
Really appreciate the no big sales pressure here.
27 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Loughborough262
Thanks a lot for the lovely feedback! Our team prides itself on making every customer feel comfortable and supported, no sales pressure included. We appreciate you choosing us!
Take care,
Megan at Customer Care💜
Very friendly and helpful staff
Very friendly and helpful staff. Understood what we were looking for and provided support and help in finding the right bed for us.
17 september 2025
Antwoord van Bensons For Beds - Loughborough262
Thank you so much for your kind words! Our team takes pride in providing excellent customer service and we are happy to hear that we could assist you in finding the perfect bed for your needs. We appreciate your business!
Lovely sales staff
Lovely sales staff.
Knew exactly the mattress I wanted.
Efficiently put together all my paperwork
I always use Bensons.
Great teamwork
13 september 2025
Antwoord van Bensons For Beds - Loughborough262
Thank you so much for your feedback! We are thrilled to hear that our sales staff provided exceptional service and that you are a returning customer. Our team always strives to provide a seamless and efficient shopping experience. We truly appreciate your support and look forward to serving you in the future. #TeamworkMakesTheDreamWork #BensonsBeds
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