The staff in the store were very helpful and listened to what I needed, then helped me choose the right bed for my needs.
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I was informed of the different contents of the matress I wanted to buy and then was left to try each one available to me. I was given the time and space to lie down on each bed and lie on my side and... Toon meer
At this time of year we don't have spare cash to spend on a new bed, so the finance option is an excellent choice. Very easy and straight forward to set up. Looking forward to receiving our new bed.
Great warm and friendly staff very help full great knowledge of mattress information not too pushy let us choose at ease would definitely recommend couldn’t fault them very helpful Thankyou
Bedrijfsgegevens
Over Bensons For Beds - Middlesbrough574
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit E Cleveland Retail Park, TS6 6UX, Middlesborough, Teeside, Verenigd Koninkrijk
- 1642468310
4,3
Uitstekend
19 reviews
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The staff in the store were very helpful
The staff in the store were very helpful and listened to what I needed, then helped me choose the right bed for my needs.
1 september 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Convenient delivery slot with updates
20 juli 2026
Antwoord van Bensons For Beds - Middlesbrough574
We're so pleased you found our staff friendly and knowledgeable, and that you had a convenient delivery slot with updates. Thank you for your kind words!
Team Bensons
Fantastic service from start to finish…
Fantastic service from start to finish priced matched a tempur mattress which was advertised cheaper with a competitor.
17 juli 2026
Antwoord van Bensons For Beds - Middlesbrough574
We're so pleased to hear you received fantastic service from start to finish and that we were able to price match your mattress. Thank you for your wonderful feedback!
Team Bensons
Great service
Great service, I especially liked that Stuart helped us then left us alone to look around. That was my ideal salesman. That helped me to decide that I was buying from you. Thank you
28 juni 2026
Antwoord van Bensons For Beds - Middlesbrough574
We're so pleased to hear you had such a positive experience with our team! It's wonderful that our sales approach helped you make your decision. Thank you for your kind feedback.
Team Bensons
Antwoord van Bensons For Beds - Middlesbrough574
So pleased to hear you received helpful, relaxed service and a seamless journey from store to delivery. Thank you for sharing,
Megan | Customer Care Specialist
Andy and Mac the delivery drivers were…
Andy and Mac the delivery drivers were really good and brought the parcels up stairs and were very friendly.great staff you have . definitely recommend you.
10 april 2026
Antwoord van Bensons For Beds - Middlesbrough574
Thank you so much for the lovely feedback! Andy and Mac will be delighted to hear this. We really appreciate the recommendation,
Megan | Customer Care Specialist💜
none of the pieces were numbered or had…
none of the pieces were numbered or had a letter on. All of the screws, dowels and other bits were all just thrown loose in a bag inside the packaging. The bed i ordered for my son was an absolute nightmare to assemble a (High sleeper with a Desk and sofa underneath) i called the store for some assistance they were not willing to help or offer any assistance unless i paid for one of their "Friends" to come out to help us.
22 oktober 2025
Antwoord van Bensons For Beds - Middlesbrough574
Thank you for sharing your feedback, and we’re very sorry to hear about the difficulties you experienced assembling your son’s bed Andrew. This isn’t the experience we want for our customers.
We have since spoken with you directly and reviewed your concerns. We can confirm that this product is a self‑assembly item, and although the parts are not individually numbered, they can be identified using the visual guide in the assembly instructions.
We’re also sorry you felt unsupported when contacting the store. While we don’t provide in‑store assembly, we do work with independent professionals for customers who prefer assistance.
Thank you again for raising this — your feedback helps us improve. If you need anything further, we’re here to help,
Megan at Customer Care
Delivery was perfect
Delivery was perfect, it was on time by two polite lads Reece and Kieran. Can't fault the service
15 januari 2026
Antwoord van Bensons For Beds - Middlesbrough574
We appreciate you taking the time to leave us this wonderful feedback! We're so glad to hear that the delivery was perfect and on time.
Superb service
Superb service , very knowledgable , very engaging, having an expert explain the different variants and options made the process painless as it could have been overwhelming. All sorted
22 oktober 2025
Antwoord van Bensons For Beds - Middlesbrough574
We appreciate you sharing your feedback! We're happy to hear that our expert's knowledge and engaging approach made the process easier for you. We are glad everything is sorted.
Thank you for your review – Lauryn at Customer Care 💜
Staff were informative and not pushy
17 september 2025
Antwoord van Bensons For Beds - Middlesbrough574
We appreciate your feedback! We are so glad our staff was informative and not pushy during your visit with us.
Thank you,
Lauryn at Customer Care.
Given information then given time to try each option.
I was informed of the different contents of the matress I wanted to buy and then was left to try each one available to me. I was given the time and space to lie down on each bed and lie on my side and back to test how my body was supported. The pay process was explained and also delivery dates and times. I could not fault the help and time it took to complete the process. I will use this company again should i need another bed.
6 januari 2024
Mark Hood was very helpful
Mark Hood was very helpful. Getting us exactly what we want. Also at a fantastic price
Big thank you
4 augustus 2023
Antwoord van Bensons For Beds - Middlesbrough574
Hello Martin.
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Mark can be aware of the great job he is doing. - Team Bensons
Very helpful in finding what I needed…
Very helpful in finding what I needed and showing me around couldn't have asked for anything better thanks
27 juni 2023
Antwoord van Bensons For Beds - Middlesbrough574
Thankyou so much for sharing your experience - Team Bensons
Poor quality and we still have no bed!
We had to return a headboard that was badly damaged with a big gash in it. They replaced it but with missing bolt screw holes in it. We know it comes from China, and clearly, the quality control is poor. We have spent £1000 and 6 weeks later, but we still do not have a bed with various stuff lying around in our bedrooms. Will demand a refund and off to Barker and Stonehouse where we should have gone in the first place.
23 maart 2023
Review zonder uitnodiging
Paul the assistant was very patient and…
Paul the assistant was very patient and talked me through the mattresses that were most suitable for me
23 februari 2023
Great warm and friendly staff very help…
Great warm and friendly staff very help full great knowledge of mattress information not too pushy let us choose at ease would definitely recommend couldn’t fault them very helpful Thankyou
3 januari 2023
Finance option is a dream!
At this time of year we don't have spare cash to spend on a new bed, so the finance option is an excellent choice. Very easy and straight forward to set up.
Looking forward to receiving our new bed.
26 december 2022
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