Bensons For Beds - New Malden135 Reviews 

New Malden store Saturday 26 August : greeted by Simon and what followed was a masterclass in professional, friendly product advice. Took us through the options and helped us to narrow down our choice. We left with the perfect mattress at the perfect price. Simon is a great ambassador for Bensons. Well done!

Charlie the Store Manager at New Malden branch was very knowledgeable and was a huge help in guiding us through the whole bed selection process. We were also extremely impressed with his friendly and approachable manner.

Very helpful staff member ...great variety of beds. very positive experience

The person who assisted us in the shopping was excellent. He is very knowledgable, provided as many information as we needed. And he knows very well of our needs. Thank you.

Charlie at New Malden was a great help & answered all our questions. Very good service, polite & cheerful. Found the perfect mattress. Benson's was recommended as the place to go. Very happy with the price compared to other competitors.

Charlie in New Malden branch was very knowledgeable and helped us make our choice which we are very pleased with.

Understood exactly what I was looking for . Made good suggestions about an alternative

Salesman was helpful, knowledgeable and a good listener.
Most importantly not pushy

Good efficient and helpful customer service

Staff member was extremely helpful, knowledgeable and gave us time to reflect on the information he gave us. A very stress free, easy purchase.

Informative, helpful, friendly and patient assistant

A very knowledgeable saleswoman and very helpful and no rush. Plenty of time to test matresses

Well looked after and under no pressure to buy.
Faced with an overwhelming choice of beds, we were guided very professionally by the sales person (Keafer) who listened to everything we said and who managed to narrow down the choice very effectively. He knew his stuff and drew up a quote for us, which we were under no obligation to buy. We left the shop to have a think and returned at a later date to purchase, with a slight alteration to our original quote. Huge choice of delivery dates and some were quite soon. All in all a very satisfying shopping experience and we chose Bensons because it was so much better than our experiences with other bed companies we visited.

Went to the New Malden store on Sunday afternoon.
Couldn’t get served.
Used the QR codes to get further info - went to an error page.

The gentleman who served us (Simon) was courteous, helpful and knowledgeable who explained the features and benefits of different mattresses. He also explained the delivery process and the various options for returns etc. My wife and I were impressed by the level of service

Colleague helped us find a bed within less than 1 week delivery which was key for us. Happy with the service

The salesman was fine
Nice and polite and trying to help. We picked a bed and asked about discounts. He said no to that and when asked about an NHS discount he said only online, that it wasn't very much and we'd be waiting months for a mattress that way. I looked online & decided to go with that as it was £50 cheaper there due to a deal. After I told him I'd order online he became rude and dismissive. I was going to complain to the store but he may have been having a bad day. I wouldn't shop there again.

Good service from salesman- friendly and knowledgeable.
Would have liked to have received better offers- such as: free delivery and removal of old mattress

Great customer service when buying a mattress yesterday at New Malden branch! Very impressed with the man who dealt with my order - Charlie North I think. He was cheerful, knowledgeable & efficient throughout - made the process very easy. He had many customers to deal with but managed to answer various questions whilst flitting between everyone, and always with a smile - what a credit to your company! Many thanks.