The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the in... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB
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Lees wat reviewers zeggen
We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right op... Toon meer
Bedrijf heeft geantwoord
The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... Toon meer
Bedrijf heeft geantwoord
Simon made the whole process of buying two beds at the weekend smooth, effortless and an absolute joy. Confident in his bed knowledge, gave us time to try beds, di not at all feel rushed, answered my... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Northampton725
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, Verenigd Koninkrijk
- 1604752432
4,8
Uitstekend
270 reviews
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Although I received good customer…
Although I received good customer service in store, I would not expect the same mattress to be £100 cheaper online from Bensons than it was in their store …
20 oktober 2023
Very helpful salesman pointed us the the right direction
Very helpful salesman pointed us in the right direction for the right matters
8 oktober 2023
Very helpful store manager
Very helpful store manager, quickly found the combination of items we wanted.All Very efficient
28 september 2023
From the second I walked in to the shop…
From the second I walked in to the shop I was impressed with the quality and layout. The prices were ok too. The fella that served me in Northampton branch had been there years a knew his product range extremely well. I bought a fantastic bed and firm mattress which arrived in a few weeks as they are made after the order…who knew. Great delivery driver thanks Robertas and Jack who carried it all upstairs. I assembled the bed in about 20 minutes.It’s a solid quality product thanks Bensons
A few years on now and it’s still excellent. Big thanks for your help bensons. Many sweet dreams so far no grumbles about the frame or mattress
23 augustus 2023
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Good service
Knowledgeable sales person who was helpful without being pushy. Delivery expected within very reasonable time, just over two weeks. Benson's recycling service for old mattress worth paying for knowing it won't go to landfill.
28 augustus 2023
Antwoord van Bensons For Beds - Northampton725
We really appreciate the time taken to leave us this lovely review. -Team Bensons
The gentleman that served us on 30th…
The gentleman that served us on 30th August 2023 was so helpful and let me try as many beds as I wanted to without being pushy at all. He was very informative regarding my needs and I never felt rushed in any way. Really lovely man. Thank you very much for your service.
30 augustus 2023
Antwoord van Bensons For Beds - Northampton725
What an amazing review! We really appreciate the time taken to leave this feedback for us. -Team Bensons
Antwoord van Bensons For Beds - Northampton725
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Ordered a bed base
Ordered a bed base. Nothing extraordinary just a basic one. Received FOUR delivery dates still with no base arriving. The attitude of the staff was one of casual dismissal. In the end we got our money back. Will not recommend this company to anyone!!
22 augustus 2023
Review zonder uitnodiging
Antwoord van Bensons For Beds - Northampton725
Hello Mrs Lawes, thank you for feeding this back. we're sorry to hear about this and we reached out today to discuss any concerns. If you do want to discuss further, please let us know -Team Bensons
The salesperson was very disinterested…
The salesperson was very disinterested and if I hadn’t wanted item and could have found similar I would have
He failed to have any knowledge of things and was totally not empathetic to my situation
He need’s training in building rapport and went from being disinterested to pushy - halfway through he dealt with another couples complaint and I had to return later to complete purchase
22 augustus 2023
Antwoord van Bensons For Beds - Northampton725
Thankyou for taking the time to discuss this with us over the phone, your feedback is really valuable to helping us improve - Team Bensons
Mattress delivered to my elderly mother…
Mattress delivered to my elderly mother , who understandably was worried given she is frail . The delivery guys did everything including helping her with a valance sheet and unwrapping the mattress for her . They could not have done more or been kinder to her . Living at distance , it's always a worry when you can't be there to help . But happy mum and happy daughter . Thank you so much .
Oh and the mattress was great too , mum sleeping comfortably . Top marks !
29 juli 2023
Antwoord van Bensons For Beds - Northampton725
Hello Vikki,
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
John was exceptionally helpful and…
John was exceptionally helpful and patient. No pushy sales effort just friendly and useful advice. Great service and very pleased with our final choice.
11 augustus 2023
Antwoord van Bensons For Beds - Northampton725
Hello Mr Milner, we are happy to hear that you are satisfied with your experience within one of our stores! We hope you enjoy your new purchase and appreciate the time taken to leave us this lovely review. - Team Bensons
Very helpful
I was let down by another company on a bed and needed one asap the guy in the Northampton store was so helpful in finding me a bed that would arrive asap and within my budget. I really appreciated it and would shop there again.
26 juli 2023
Antwoord van Bensons For Beds - Northampton725
Hello Mrs Mitchell,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
I’ve already done a survey
I’ve already done a survey.
We visited Bensons at Northampton. From entering the store to leaving we had first class service.
The young man who looked after is was personable, knowledgeable and went out of his way to help us.
We bought 2 beds.
20 juli 2023
Antwoord van Bensons For Beds - Northampton725
Hello Ann,
Thank you for your lovely feedback! We are so pleased to hear that the service in store has been nothing short of amazing! We really appreciate you taking the time to leave some positive comments. - Team Bensons
Lewis in the Northampton store…
Salesman Lewis in the Northampton store was extremely polite and helpful with my two visits to the store and then purchase of a SuperKing Artisan Mattress.
18 juli 2023
Antwoord van Bensons For Beds - Northampton725
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Lewis can be given the credit he deserves. - Team Bensons
Helpful staff. Good advice regarding deals on a bed…
Good advice regarding deals on a bed frame and mattress combination.
15 juli 2023
Antwoord van Bensons For Beds - Northampton725
Hi Mr & Mrs Munday, Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
1st class service from Simon
16 juli 2023
Antwoord van Bensons For Beds - Northampton725
We are thrilled to hear that the service was 5*! We really appreciate the time taken to leave us this lovely review, Kevin. - Team Bensons
Brilliant service team
The drivers, Dave and Chiechefu did exactly what Benson stated they would do.
They were very polite and helpful and arrived within the time slot allocated, calling 30 minutes before. They Delivered the bed in a great condition and carried it to the room I asked.
5 juli 2023
Antwoord van Bensons For Beds - Northampton725
Thank you so much for your great review, Emma! You deserve nothing less than great customer service! I will feed this back to the warehouse, so the drivers can be given the credit they deserve. - Team Bensons
Fantastic service
Fantastic service, super knowledgeable and really relaxed not pushy sales at all.
1 juli 2023
Antwoord van Bensons For Beds - Northampton725
Thank you for your great feedback! We really appreciate the time taken to leave us this lovely review. This is exactly the service we strive to give to our customers. - Team Bensons
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