Amazing In store customer service! Very informative, 8months on and my bed still looks just as good as the day it arrived.. mattress is amazing some days I literally struggle to get out of bed becaus... Toon meer
Locatie
Wijzig locatieUnit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB
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Lees wat reviewers zeggen
Outstanding experience on the phone and in the shop. Staff could not have been more professional, helpful and friendly. (Shannon, also Owen.)
From looking round in the Oldham store, nothing was to much trouble, the managers genuinely helpful with the knowledge with different mattress's to chose from. to customer service on the phone. The... Toon meer
Bedrijf heeft geantwoord
Bought two single mattresses today at Elk Mill Oldham. The service and attention we received couldn't have been better. After the initial acknowledgement that we were in the store we were left to brow... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Oldham
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, Verenigd Koninkrijk
4,7
Uitstekend
183 reviews
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Antwoord van Bensons For Beds - Oldham
Thanks a bunch! Great customers deserve great service – come back anytime,
Megan at Customer Care
Great in store customer service
Ours customer service agent Shannon was exceptionally helpful and knowledgeable, helping us to select the best bed frame for us given our quite selective requirements. Also we felt no pressure to purchase and indeed didn’t until our second visit and felt just as welcome that time too.
26 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Oldham
We're so glad to hear that our team member was helpful and knowledgeable, assisting you in selecting the best bed frame. We appreciate that you felt welcome and experienced no pressure to purchase. Thank you for your feedback,
Megan at Customer Care
The removal of the old mattress and…
The removal of the old mattress and delivery of the new one was very smooth and efficient
23 oktober 2025
Antwoord van Bensons For Beds - Oldham
We are so happy the mattress removal and delivery went smoothly for you. Thank you for sharing your positive experience with our services,
Megan at Customer Care
Oldham store - bed chosen!
This is the second time I’ve been in in the space of about a year and I met Shannon the first time and again this time round. She is really lovely and relatable … and very helpful going above and behind to assist my indecisive self!! She has only just returned to her role at bensons so her colleague was also helping as more up to speed … I can’t remember his name but he loves mountain bikes and both of them made me feel like their only customer of the day and went above and beyond. Very knowledgeable and helpful. Nearly persuaded me to get the TV bed too other than the dimensions weren’t right! Can’t wait to receive my new bed thanks again guys!
19 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Oldham
We're happy to hear that you had such a positive experience! We appreciate your kind words about our team members' dedication and helpfulness. We're glad they made you feel valued and assisted you with your decision. We hope you enjoy your new bed!
Thank you for your review – Lauryn at Customer Care 💜
My order was made over the phone
My order was made over the phone, and the assistant was very helpful
20 oktober 2025
Antwoord van Bensons For Beds - Oldham
We're happy to hear that our assistant was helpful when you placed your order over the phone. We appreciate your positive feedback!
Thank you for your review – Lauryn at Customer Care 💜
Great customer service from the store…
Great customer service from the store agent. Knowledgeable and not pushy tactics
18 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Oldham
We appreciate you sharing your experience. We are so glad to hear that our agent was knowledgeable and not pushy while helping you. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
I was approached on entering
I was approached on entering, and greeted and asked if I wanted any help. I was wary as I don’t like pushy sales people but I was so wrong. The staff member was extremely friendly and knowledgeable, and showed me exactly what I was looking for.
Shannon took time to explain the advantages, warranties etc of the sealy mattress and then guided us in choosing a bed frame and headboard.
What a star. So engaging and helpful.
11 oktober 2025
Antwoord van Bensons For Beds - Oldham
We're happy to hear that our staff member provided such excellent assistance! We appreciate you mentioning their knowledge and helpfulness in choosing the perfect mattress and frame. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Great customer service
We was left to walk around the store at our own pace, we didn't have anyone bother us until we asked for help.
6 oktober 2025
Antwoord van Bensons For Beds - Oldham
We're happy to hear that you were able to browse comfortably and that we were available when you needed assistance. Thank you for your feedback!
Take care,
Megan at Customer Care
Antwoord van Bensons For Beds - Oldham
We appreciate you highlighting our fantastic staff! We're so happy to know you had a positive experience with our team.
Thank you,
Lauryn at Customer Care
We Need Showrooms.
Try before you buy In Store.😊 Colin the store assistant was genuinely helpful nothing was too much.
He came across passionate in the field.
I was in the store nearly 3 hrs trying different mattress's choosing beds.
throughout the experience he was very knowledgeable and professional.
28 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Oldham
Thank you for sharing your experience!
We’re thrilled to hear Colin was genuinely helpful, knowledgeable, and passionate throughout your visit. Spending time finding the perfect mattress and bed is important, and we’re glad Colin made the process enjoyable and professional for you!
Take care,
Megan at Customer Care
Good experience
I’m very happy with my mattress purchase from Benson for Beds. The online ordering process was simple and convenient – the website offers a wide range of options and it’s great to be able to read real customer reviews before making a decision.
Before ordering, I visited the store to try out different mattresses and find the one that felt right for me. Afterwards, I went back to the website, read through the reviews, and placed my order online with confidence.
The combination of trying the mattress in-store and the ease of ordering online made the whole experience smooth and reassuring. I would definitely recommend Benson for Beds for their excellent service and great choice.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Oldham
We're happy to hear that you found our online ordering process simple and convenient. It's great to know that visiting our store to try out different mattresses and reading customer reviews helped you make a confident decision. We appreciate your recommendation, Megan at Customer Care
Brilliant sales assistant made us feel really valued
The member of staff took time to listen to me about what I needed, showed me options then arranged for me to bring my partner (wheelchair user) in to try them. He spent ages with us, making sure we could access what we needed, swapped mattresses and bases for us to get us the right one. Made us feel really valued.
18 maart 2025
Antwoord van Bensons For Beds - Oldham
We're happy to hear that the staff member dedicated time to understand your needs and accommodate your partner. We appreciate you mentioning the effort to ensure accessibility and find the right fit. Thank you for your positive feedback. Take care,
Megan at Customer Care
Tom & Joan
The person who met us with a smile and enquired what we were looking for she showed us 2 options with no pressure
5 augustus 2025
Antwoord van Bensons For Beds - Oldham
Thank you for your review! We are thrilled to hear that our team member was able to provide friendly and helpful service during your visit. We always strive to make our customers feel comfortable and glad to hear that you enjoyed your experience. We look forward to seeing you again, Megan at Customer Care
Missing parts and no communication…
2nd delivery attempt after they missed the first one, on a day I advised was unsuitable but they still put me on the list for a delivery and they arrived at 10.30pm to install two bookcases in a child’s bedroom with no shelves or fittings. 6 days later and still no contact from them to advise when the shelves will be with us and the cases finally assembled.
12 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Oldham
We’re sorry for the inconvenience caused by the delivery delay and incomplete bookcase installation. We’ve now resolved the issue and confirmed everything is in order. Your feedback is important to us, and that you are happy with the outcome.
Thank you for sharing your experience,
Megan – Bensons for Beds Customer Care.
Smooth transaction from start to…
Smooth transaction from start to finish. We knew what type of bed we were looking for, the staff member explained the differences between the beds and mattress and the different options. She was very knowledgeable and made the whole experience so easy. She is a credit to the company
Many Thanks
14 juli 2025
Antwoord van Bensons For Beds - Oldham
We are thrilled to hear about your smooth and knowledgeable experience with our staff member! We pride ourselves on providing exceptional service and making the bed-buying process easy for our customers. Thank you for choosing us, Megan at Customer Care
The Staff and service at your Elk Mill…
The Staff and service at your Elk Mill Store was outstanding 👏
Alice's help with my selection was VERY professional, which I very much appreciated.
I look forward to receiving my new bed next week on the 25th.
Thank you.
12 juli 2025
Antwoord van Bensons For Beds - Oldham
Thank you for choosing to shop at our Elk Mill Store! We are thrilled to hear that our team's service exceeded your expectations. Alice is a valued member of our staff and we are happy to hear that she provided professional and helpful assistance. We can't wait for you to receive your new bed on the 25th. Thank you for your kind words, Megan at Customer Care
Very helpful and knowledgeable customer…
Very helpful and knowledgeable customer agent who also allowed us time to browse in peace but then available for questions and when ordering
18 juni 2025
Antwoord van Bensons For Beds - Oldham
Thank you for your kind review! We're thrilled that our customer agent was able to assist you in a knowledgeable and not intrusive way. We strive to provide great service while giving our customers space to browse. We look forward to helping you again in the future! Megan at Customer Care😊
Antwoord van Bensons For Beds - Oldham
Thank you for your kind feedback! Our team takes pride in providing exceptional customer service and we're glad to hear our sales assistant was able to assist you. We hope to see you again soon! Megan at Customer Care😊
Antwoord van Bensons For Beds - Oldham
Thank you for your kind words! We're so happy our staff could assist you and answer all of your questions. We strive to provide excellent customer service every day. Come back and visit us again soon, Megan at Customer Care
The staff were very helpful and made it…
The staff were very helpful and made it easy to buy the bed
2 juli 2025
Antwoord van Bensons For Beds - Oldham
Thank you so much for taking the time to leave us a review! We pride ourselves on providing exceptional customer service and we are thrilled to hear that our staff made your bed buying experience easy. We truly appreciate your feedback and for choosing us, Megan at Customer Care
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