Bensons For Beds - Oxfordshire757 Reviews 

Friendly, knowledgible staff, many options to try before I buy.
I have had a mattress from Bensons for 10 years and thinking of getting a replacement but the type was no longer available. I call them to ask what what was the closed and was amazed that Bensons keep a record of what mattresses people purchase up to 10 years! The person was able to tell me what I purchased, the date, plus the replacement for it.
I was then able to go into the local store and try the two closed to my current mattress. The store was clean, the staff helped but didnt push and with the current offers it was very easy to select and purchase my next mattress. I will definitely be looking at purchasing again in just under 10 years so my records are still available so I can select the type again or make adjustments to what is then current. Thank you for keeping this info!

Professional, polite and friendly

From the minute we walked into the shop we was welcomed and given lots of advice and was very happy with service.
Delivery drivers were great Charlie and Tony.

We wanted to buy a new mattress and chose Bensons as they were a national company with a local showroom where we knew they had wide range of mattresses on show. When we called at your showroom we were looked after by your sales assistant, Adina, who was very helpful.
We bought a Sealey extra firm double mattress which cost us £628.98 including a 20% discount, recycling our old mattress, mattress protector and delivery charge.
Bensons kept us Indy about the progress of delivery of our mattress and your delivery men John and Karl who rang us with delivery information on the day. Overall we were very pleased with our dealings with Benons and would certainly recommend them.

From shop advice to delivery everything was very straightforward. All staff involved were very polite and attentive and bed is good quality

They are the worst of the worst. Pathetic customer service. The store staff at Didcot are the worst staff I have ever seen. Took the incorrect order.. to my bad I didn’t checked the invoice precisely. The bed frame is pathetic and the mattress is pathetic as well. Spent like 3 grand..

Adina at the Didcot store was fantastic. She helped us find the perfect mattress without pressurising us. She had a lot of knowledge and suggested lots of different mattresses to try and gave us space to do so. We are looking forward to it arriving - thanks so much Adina! Sophie & Rob

Be careful they only price match if bought in store for 7 days. A friend bought same mattress 2 weeks later from Dreams £499 cheaper and free delivery so shop around advised

Your delivery staff were friendly and helpful, nothing was too much trouble for them, all good.

It is always pleasing when you feel like you have had excellent customer service! Credit to Adina, who cares for her customers like she was the owner of the business herself. The advice was sound, the follow up well-mannered and the deal execution very tidy with brilliant advice throughout. Many thanks to Adina in Didcot.

Exceptional service from Adina, she was such a delight and so helpful. It’s rare you have such positive customer service Interactions these days. We are so excited for our mattress to arrive & we’re glad to be able to try various ones in store.

On the day of purchase the whole experience was a very pleasant one, allowing us to take our time and get all the details from a very helpful manager.
Sadly the delivery was not quiet so efficient, it appears they had a team meeting first thing that meant they were an hour later than the time window.
The delivery guys can not be faulted, they were very efficient and worked hard to get old mattress out and new one in. We have been sleeping well ever since.

ADINA BALIS was very professional,knowledgeable,kind and courteous. Adina was extremely supportive and friendly throughout the entire experience. We would highly recommend anyone coming to Benson's Didcot to see Adina,as she is an excellent sales lady. Thank you Adina for your kindness.

Great in store help from Adina and large selection of beds, mattresses in store

The delivery went very smoothly. The team (John H and Steven B) arrived on time and were professional and efficient at removing my old bed and mattress and assembling the new one.
My first impression is that the new bed is definitely more supportive and comfortable than the old one. It's a few inches higher but I was expecting that and will get used to it.

We visited Didcot branch this week and were looked after Jay. He was very professional and knowledgeable and was simply able to explain the differences between mattresses that we were interested in. There were some discrepancies with the prices which we handled very well, we were extremely happy with the service provided. Excellent customer service, we highly recommend it

When I entered the store I had a cheerful greeting before being shown around. I explained I wanted a whole new bed and mattress and was guided to one fitting my description. I spent some time looking at it and asking questions which were answered fully without any rush or hurry. The conversation was very helpful and easy to follow. There was a friendly atmosphere. I made a decision and a purchase.

Received excellent help when selecting a bed. Very courteous sales person. The delivery was carefully and politely assembled in our home to our great satisfaction.

I went to the shop with an idea of the mattress I wanted . The salesman asked me what I was looking for. He then showed me 4 mattreses, I tried out all 4 and instantly new which one I wanted. Iwent to the desk and he took all my details and then told me the price, I was a little shocked but I wanted a good mattres that would last, he told me it had a 5 year warrenty and it was the best mattres in the store. He told me the delivery date and he let me pick the day best for me.I have recieved emails to keep me in the loop of what is going on. I"m very happy so far,but will update once it is delivered.

We were served by Adina at Didcot branch on the purchase of the Lorenzo bedroom wardrobe and corner unit, Adina was a lovely person to deal with and helped us through the whole purchase process
Although it was an ex display units, Tylor and Adina helped us enormously, especially when the assembly instructions were not with the units which were found through the customer service chat bot by Tylor which is so helpful on the assembly
I’d like to thank you both for a pleasant purchase experience