I bought a mattress from the East Kilbride store Dreams. The whole experience was excellent and I really want to thank the salesperson Jenny. She explained everything in detail and ensured that... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 7 Great Eastern Retail Park, Rotherham, S62 6EJ Rotherham, South Yorkshire, GB
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The staff in store were very knowledgeable and kind. I was kept up to date about my delivery. The delivery team were, courteous and efficient. Also received advice about after care
Bedrijf heeft geantwoord
We weren't rushed into deciding. There was plenty of choice. Prices were reasonable in comparison to other stores. We were informed about extras but not pushed into buying them.
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We were greeted by a very pleasant and friendly lady who made us aware that she was available if we needed advice or information, but was not at all pushy or intrusive. Once we were clear about what... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Rotherham
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 7 Great Eastern Retail Park, Rotherham, S62 6EJ, Rotherham, South Yorkshire, Verenigd Koninkrijk
4,7
Uitstekend
119 reviews
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Excellent advice and service
30 oktober 2026
We had a good experience when buying…
We had a good experience when buying the bed we got plenty of information but were left alone to decide on the mattress we wanted and told about the financial options the mattress arrived on the agreed day only problem we had was the mattress had a strong smell but that soon went away
23 oktober 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Dissapointed Customer
Hello
Unfortunately there was a fault with the wardrobe and it could not be assembled
The fitters were unable to complete the job
Still waiting to hear when they will be returning to complete the job
24 oktober 2026
Antwoord van Bensons For Beds - Rotherham
Hello Mrs Omara,
We are incredibly sorry to hear that a fault with your wardrobe prevented the fitters from completing the assembly. We understand how frustrating it is to be left waiting, and we are urgently looking into this to get your installation rescheduled and completed as soon as possible.
We have also contacted you today to discuss this further.
Thank you,
Megan | Customer Care Specialist
Great service from start to finish.
The staff in store were very knowledgeable and kind. I was kept up to date about my delivery. The delivery team were, courteous and efficient. Also received advice about after care
23 oktober 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Rotherham
Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our helpful in-store team and that you were kept well-informed throughout the delivery process. It is fantastic to know that our delivery crew was polite and efficient, and that the aftercare advice was useful. Your feedback means a lot to us!
Team Bensons
Friendly experienced staff made me feel…
Friendly experienced staff made me feel valued. Nothing too much trouble.
Answered all my questions and demonstrated the sofa bed I was interested in.
12 oktober 2026
Antwoord van Bensons For Beds - Rotherham
Thank you for your kind words! We're thrilled to hear that our team made you feel valued and provided the assistance you needed. Your satisfaction is our priority, and we hope you enjoy your new sofa bed. We look forward to serving you again!
Just good service.
We weren't rushed into deciding. There was plenty of choice. Prices were reasonable in comparison to other stores. We were informed about extras but not pushed into buying them.
11 oktober 2026
Antwoord van Bensons For Beds - Rotherham
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our relaxed atmosphere and variety of choices. Our goal is to provide a great experience without pressure. We appreciate your support and look forward to serving you again!
Excellent customer service
I bought a mattress from the East Kilbride store Dreams.
The whole experience was excellent and I really want to thank the salesperson Jenny.
She explained everything in detail and ensured that I was fully satisfied with the final mattress choice .
My name is Mrs Madge Robinson
I reside in Rutherglen
Glasgow
10 oktober 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Rotherham
Thank you, Mrs. Robinson! We are thrilled to hear about your excellent experience at our East Kilbride store. Jenny is indeed a star, and we appreciate your kind words. Enjoy your new mattress, and we look forward to serving you again!
Staff at the shop were excellent
Staff at the shop were excellent. Particularly Helen.
28 september 2026
Antwoord van Bensons For Beds - Rotherham
Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff, especially Helen.
Very pleasant experience
Very helpful and friendly store salesman. Bensons communication throught, from original purchase to delivery.
19 september 2026
Antwoord van Bensons For Beds - Rotherham
Thank you for your kind words! We are so happy to hear that our salesman was helpful and friendly throughout your entire experience with us. We always strive to provide excellent communication and service to our customers. We appreciate your support and hope to see you again soon!
We know Benson's for their quality
We know Benson's for their quality, having purchased from them before. We chose to purchase a mattress from the Rotherham store purely because of the friendliness of the assistant (Craig) who gave us loads of info on the type of different mattresses that suited our needs without putting us under pressure to purchase.
15 september 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Rotherham
Thank you for sharing your positive experience with Craig at our Rotherham store! We take pride in providing quality products and exceptional customer service. It's our pleasure to help you find the perfect mattress for your needs without any pressure. We appreciate your continued support and hope you enjoy your new purchase.
Sales gentlemen and store absolutely…helping
Sales gentlemen and store absolutely fantastic and helpful showed us what we wanted arranged everything to our satisfaction and looked after us so we went back again and bought a mattress for our bed brilliant help again
10 september 2026
Antwoord van Bensons For Beds - Rotherham
Thank you so much for your kind words! We are thrilled to hear that you had a fantastic experience with our sales team. It's our goal to make sure our customers are 100% satisfied and it's wonderful to know we succeeded. We look forward to seeing you again soon!
Brilliant Bed!
Fantastic customer service in the Rotherham Branch.
Really speedy delivery.
And the bed is AMAZING! And brilliant value for money!
7 september 2026
Antwoord van Bensons For Beds - Rotherham
We're delighted to hear you received fantastic service from our Rotherham team and that your new bed has exceeded expectations! It's wonderful to know the speedy delivery and great value for money made your experience even better.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Highly Recommend
Fiona was very helpful and patient.
Explained everything clearly and knowledgeable.
5 september 2026
Antwoord van Bensons For Beds - Rotherham
Thank you for sharing your positive experience with Fiona! We take pride in our knowledgeable and patient team members who strive to provide the best service possible. We appreciate your feedback!
the whole process of getting the right…
the whole process of getting the right mattress was so easy
17 augustus 2026
Antwoord van Bensons For Beds - Rotherham
Thank you for the amazing feedback! We pride ourselves on making the mattress buying process seamless and enjoyable. It's great to hear that our efforts paid off for you. Happy sleeping! 😊 #SatisfiedCustomer #EasyMattressShopping
Staff very helpful and we were not put…
Staff very helpful and we were not put under any pressure to buy.
19 augustus 2026
Antwoord van Bensons For Beds - Rotherham
Thank you so much for the kind words! Our team is dedicated to providing exceptional service without the pressure to purchase. We hope to see you again soon!
New mattress
I went into your store determined to buy a new mattress I explained to your sales rep John that I have fibromyalgia and suffer chronic pain! He was very understanding and helpful we used the test bed that determines what level of firmness you need mine was medium then he asked what kind of budget we had in mind and continued to show us mattresses in that range I didn't feel rushed and felt comfortable trying the different mattresses
21 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Rotherham
"Thank you for sharing your experience with us! We're thrilled to hear that John provided excellent service and found you the perfect mattress for your needs. We value our customers and strive to create a comfortable and stress-free shopping experience. We hope you enjoy your new mattress and for any future needs, don't hesitate to reach out to us." #CustomerSatisfaction #Comfort #Fibromyalgia
Great bed and delivery!
14 augustus 2026
Antwoord van Bensons For Beds - Rotherham
Thank you for your awesome feedback! We're thrilled to hear that you love your bed and had a smooth delivery experience. Happy sleeping!
Antwoord van Bensons For Beds - Rotherham
Thank you so much for your kind words! Our team strives to provide exceptional service and we are so happy to hear that you found them helpful and friendly. We appreciate your support!
Would buy from them again in future
The manager of the store me and my partner bought our bed from was so welcoming and helped us choose the right one for us. The delivery guys (I forgot their names) were so polite and lovely to talk to.
1 augustus 2026
Antwoord van Bensons For Beds - Rotherham
Thank you for your fantastic review! We pride ourselves on providing exceptional customer service from start to finish. We're thrilled you had a pleasant experience with our manager and delivery team. We look forward to serving you again in the future!
Easy to buy and delivery was on time
Easy to buy and delivery was on time
3 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Rotherham
We're happy to hear your purchase was easy and delivery was on time. We appreciate your positive feedback!
Team Bensons
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