We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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Lees wat reviewers zeggen
I give five stars based on the excellent customer service I experienced in store. The two staff members were most helpful and went above and beyond to answer queries and meet my budget.
Bedrijf heeft geantwoord
We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out f... Toon meer
Bedrijf heeft geantwoord
Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction... Toon meer
Bedrijfsgegevens
Over Bensons For Beds - Sheffield628
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, Verenigd Koninkrijk
- 1142486489
4,7
Uitstekend
364 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All the sales team were so helpful,at…
All the sales team were so helpful,at Drake house realtal Park Sheffield.
19 maart 2024
A knowledgable and helpful member of…
A knowledgable and helpful member of staff
We were allowed to take our time on making a choice and did not feel pressured into making a purchase.
22 maart 2024
The assistant was very helpful and made…
The assistant was very helpful and made us feel at ease and comfortable . He provided useful information and was honest with us .
17 maart 2024
Excellent service.
Sound advice given and was not rushed over an expensive. Excellent friendly service.
13 maart 2024
Bed base
Pick our bed base on website went to shop at drake house Sheffield to check it out nice guy told us about it.can not say about delivery yet as not been delivered yet.will rate delivery when it comes.
9 maart 2024
Brilliant staff
Brilliant staff - extremely helpful and friendly
We also got a fantastic deal on the bed we purchased
Thanks everyone
28 februari 2024
Great experience
Made welcome straight away friendly staff.
The sales person we had was very knowledgeable and answered every question we had we made 2 purchases very happy
26 februari 2024
Overall good experience
Website easy to navigate and the staff in store gave good advice without pushy sales
22 februari 2024
Bensons 10 year Guarantee
Bought an expensive mattress 3 years ago and unfortunately there was a manufacturer fault on the seams. Phoned Bensons and a repair technician was sent out, who said it could be repaired however wouldn’t come with a guarantee. Spoke with Bensons again who gave us a credit note for a new mattress. Went to Drakehouse and was able to find a similar mattress (as the other one was no longer available) and the manager gave us a deal on a new mattress without having to spend too much more. All arranged in a short time.
22 februari 2024
the computer bed was excellent service…
the computer bed was excellent service giving us the correct mattress
19 februari 2024
Great help, lied about delivery costs.
The man who helped was great. He was friendly, helped explain how an ottoman bed works, but he lied and said that delivery was £39.99 yet said he'd give us free delivery. So I got free delivery, great, but the delivery was free anyway so why lie and say it was £39.99. Marketing tactic.
18 februari 2024
Service with a smile
Michael was very polite and knowledgable about the items that we looked at
Patient with the questions asked and understanding
15 februari 2024
I explained to the assistant exactly…
I explained to the assistant exactly what I wanted and she found it straight away. Luckily the items I wanted were in stock and are to be delivered a few days after. As yet they’ve not arrived (another 2 days) so eagerly looking forward to them - 2 bedside cabinets with usb points in them in the colour I wanted. Excellent service as always. Many thanks
13 februari 2024
To your assistant Catherine we award *****
Your assistant Catherine, was very helpful, kind and understanding
11 februari 2024
Helpful assistant in store.
Helpful assistant in store.
Good communications through process.
31 januari 2024
Deliver mattress
New every thing what was happening everything brilliant including both men who delivered it eddy and matt.
6 februari 2024
We were well looked after in store &…
We were well looked after in store & managed to find the correct mattress for our needs Michael was very knowledgeable. Many thanks
31 januari 2024
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