We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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Lees wat reviewers zeggen
I give five stars based on the excellent customer service I experienced in store. The two staff members were most helpful and went above and beyond to answer queries and meet my budget.
Bedrijf heeft geantwoord
We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out f... Toon meer
Bedrijf heeft geantwoord
Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction... Toon meer
Bedrijfsgegevens
Over Bensons For Beds - Sheffield628
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, Verenigd Koninkrijk
- 1142486489
4,7
Uitstekend
364 reviews
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New Otterman bedThe that came were within the…
The 2 men that came were within the promised time slot. They worked effectively and were courteous at all times
As we have curved stairs they had to have precise handling throughout the delivery with the recycling procedure and fixing the new appliance.
I would recommend there services
1 maart 2026
Antwoord van Bensons For Beds - Sheffield628
We appreciate you sharing your feedback! We're happy the delivery team arrived on time and were courteous. It's great to hear they handled the delivery and recycling efficiently, especially with the curved stairs. We value your recommendation.
Team Bensons
Very happy with all of the process,from…
Very happy with all of the process,from start to finish.
27 februari 2026
Antwoord van Bensons For Beds - Sheffield628
Thanks so much Mr Ward! Delighted the entire process—from beginning to end—was a great experience.
Hope to see you again in the future,
Megan at Customer Care
Antwoord van Bensons For Beds - Sheffield628
Thanks so much for giving us 5 stars! Wonderful to know the team were polite and helpful without being pushy.
Thanks again for your support—it means a lot!
Megan at Customer Care🙌
Everything was excellent.
19 februari 2026
Antwoord van Bensons For Beds - Sheffield628
Really appreciate your feedback—so glad the whole experience was excellent!
Your satisfaction means the world to us,
Megan at Customer Care
good service from start to finish
good service from start to finish, no pressure selling, helpful staff who knew the products, good delivery of product.
21 februari 2026
Antwoord van Bensons For Beds - Sheffield628
We appreciate you sharing your feedback. We're so happy to hear that you received good service, helpful staff, and a good delivery without pressure. Thank you!
Stewart - Team Bensons
Mattress delivery
The overall experience at Bensons was really good. The staff in the shop were very knowledgable, polite and helpful. The delivery guys arrived on time and did their job efficiently and quickly.
The only downside was that they parked their vehicle on the grass verge outside our house and when they drove away the tyres on the vehicle made a terrible mess and it looks like a ploughed field which really annoyed me but by this time they had gone. I don’t know if Bensons will acknowledge this as I did let them know on my review to them.
16 februari 2026
Antwoord van Bensons For Beds - Sheffield628
We're glad the shop staff were knowledgeable and the delivery was efficient. We're sorry the vehicle made a mess of your grass verge; that's not the standard we expect. We appreciate you bringing this to our attention, and we'll address this to prevent similar situations. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service
Excellent customer service. Staff were friendly and knowledgeable. Only reason for 4 stars is wait on delivery time. Expected to get the bed and bed frame a little sooner. (2.5 weeks)
19 februari 2026
Antwoord van Bensons For Beds - Sheffield628
We're happy to hear that you found our staff friendly and knowledgeable! We appreciate your feedback and are sorry the delivery took longer than expected. We'll review our delivery timelines.
Surprised at the ‘extras’ price
The bed we bought is good, we hope, very new so can’t tell yet! It was quite expensive, plus the base and headboard were also a considerable amount!
We did end up paying for a few extras which we were not told the price for and it came as a surprise that our pillows cost @£64! Each! However, I’m not sure if these were included in the Boxing Day sale? Still, they were quite a price! I am glad we got the Boxing Day sale!
12 februari 2026
Antwoord van Bensons For Beds - Sheffield628
We appreciate your feedback and hope you enjoy your new bed. We're sorry the pillow costs were unexpected. We will review how pricing is communicated to avoid similar situations. We're happy you benefited from the Boxing Day sale.
Customer service only
The sales lady was really nice, very patient, helpful and not pushy. Showed us options and let us make our decision.
Not had the delivery of mattress yet as its not due.
17 februari 2026
Antwoord van Bensons For Beds - Sheffield628
We're so happy to hear that our sales team was patient and helpful, showing you options without pressure. We appreciate your positive feedback and hope you love the mattress!
Great service
Great service, very friendly, knowledgable advisor who was very helpful. Would recommend to others.
14 februari 2026
Antwoord van Bensons For Beds - Sheffield628
We're so happy to hear that you received great and friendly service from a knowledgable advisor! We appreciate your recommendation to others.
Stewart - Bensons Team
Found what we wanted straight away
Found what we wanted straight away. Kate was great really helpful and not pushy. The whole process from start to finish was great.
11 februari 2026
Antwoord van Bensons For Beds - Sheffield628
We're so glad you found what you wanted quickly! We appreciate your positive feedback regarding the helpful, non-pushy service you received.
Antwoord van Bensons For Beds - Sheffield628
We're happy to hear that you received good service and advice, and that you found our team helpful and not pushy.
Very helpful full and informative. …
Very helpful full and informative about matrices and how individual needs were thy help in comfort and sleep
7 februari 2026
Antwoord van Bensons For Beds - Sheffield628
We're happy to hear that you found our information about mattresses helpful and informative! We appreciate you taking the time to share your positive experience.
The products were displayed well and…
The products were displayed well and made it easier to assess each one. The sales person was friendly and well versed on the necessary information.
29 januari 2026
Antwoord van Bensons For Beds - Sheffield628
We appreciate you taking the time to share your experience. We're happy to hear that you found the products well-displayed and the sales person friendly and knowledgeable!
Rob has very helpful & knowledgeable
Rob has very helpful & knowledgeable. Helped us without been pushing.
2 februari 2026
Antwoord van Bensons For Beds - Sheffield628
We appreciate your feedback! We're happy to hear that you found our team member helpful and knowledgeable, without being pushy.
Lovely experience
Katie was the lady who looked after us on the day, would like to thank her as we didn’t feel pressured or pushed into anything that we didn’t want she knew her products and the process was very simple and very easy.
14 januari 2026
Antwoord van Bensons For Beds - Sheffield628
We're happy to hear that you felt comfortable and informed during your visit. It's great to know that the process was simple and easy, and that our team member met your needs. Thank you!
Antwoord van Bensons For Beds - Sheffield628
We're happy to hear that our service was helpful and thorough for you. We appreciate your feedback!
Cannot fault anything
From the showroom to the guys delivering and assembling the bed, everything was faultless
16 januari 2026
Antwoord van Bensons For Beds - Sheffield628
We're happy to hear that your experience, from the showroom to delivery and assembly, was faultless. Thank you for your positive feedback!
Up to now matress ok
Up to now matress ok, only time will truley tell, DON'T expect good delivery experiance as this depends on which crew you get. First matress delivery very good, second matress delivery left down staires for my wife and myself to carry up staires as they said they may damage matress if they took it upstaires, not willing to take responsibilty WASTE OF TIME!!!
10 januari 2026
Antwoord van Bensons For Beds - Sheffield628
Thank you for sharing your feedback. We’re pleased to hear that your mattress is meeting expectations so far, but we’re very sorry for the poor delivery experience you encountered. This is not the level of service we aim to provide, and we completely understand your frustration.
We have shared your comments with our delivery team to ensure this is addressed and does not happen again. Our goal is to provide a complete and hassle-free service, including taking responsibility for safe delivery to the room of choice.
Best Wishes,
Megan
Great service and advice at our local…
Great service and advice at our local Bensons store from Chris. Great price
Excellent communication from Bensons concerning delivery date and time.
On day of delivery superb live information in delivery progress during the morning. Team took old mattress away and new one put in place.
Excellent advice in aftercare provided since delivery.
10 januari 2026
Antwoord van Bensons For Beds - Sheffield628
We’re delighted to hear Chris provided excellent service and advice, and that our communication and delivery process met your expectations. It’s great to know the team ensured everything was set up perfectly and offered helpful aftercare guidance. Thank you for your positive review – Lauryn at Customer Care 💜
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