Bensons For Beds - Stafford Superstore243 Reviews 

We recently purchased bed and Mattress at Bensons in Stafford. Jack deserves special mention as he was very helpful and professional,which he made our shopping experience pleasant. I’ll definitely recommend, and already looking forward to shopping there again

I mean, it was just a pleasant experience. I didn't plan to go and try out the mattresses, but I'm glad i did. I ended up buying a tempur mattress. Expensive. But as soon as i lay on it, it ruined the other mattresses for me. Linda the sales rep was pleasant like i say. All good.

George was very helpful with all details and made us feel comfortable, his humour kept us relaxed and positive well done George

Lin of Stafford branch was very helpful with our purchase
We can highly recommend

We were greeted by a very nice lady - very knowledgeable and most helpful.

Jack was very helpful, told us what we needed to know. Gave us time to try the different beds. Good choice of mattresses and a really good price. Would not go anywhere else . So nice to be able to take your time . The staff at Stafford Store are a real credit to Bensons.

What a great experience in purchasing something and not being pressurised into buying there and then.
Not pushed into buying the most expensive mattress just the one that was most comfortable for me.

Linda was very helpful and took the time to explain everything and answer our questions.

From the staff in the store to the delivery guys Simon and Ben, we found everyone very helpful and friendly. Customer service was excellent. Bed so far seems very good quality. Would highly recommend

A very pleasant young man who was able to give us all the information regarding our purchase

George was really helpful, pointing out a super deal with just what we wanted.

The process of buying the mattress was excellent, the service was great, the lady on sales could not have been more helpful, delivery was great.
We followed the rotating and turning process to the letter, shortly after the required period of time we noticed it starting to dip in the middle ( rolling into the middle). More turning and rotating. Then the bad backs in the morning returned ( the reason for buying the new mattress in the first place). Not best pleased, I can honestly say this is the worst new mattress I have ever bought.
UPDATE.
Having sent all the info and photos that were requested, showing the 2 inch sag in the centre, a wait of nearly three weeks without hearing anything necessitated a phone call. Nothing had been done with regard to the complaint. The gentleman I spoke to went away to speak to a higher authority. Upon his return he tells me there’s no proof of manufacturing error and it’s because the gaps between the slats in the bed base are too wide ( by about 3mm), even though on my initial phone call , being asked to measure the gap I was told it was ok. Therefore there was nothing they were prepared to do, BUT the recommendation was to buy another bed and that would help along with (again) turning and rotating the mattress to “reform” it.
NEVER will I buy from Bensons again.

Linda was amazing! She was so knowledgable and helped us pick the perfect mattress - we were really happy with the finance options as it allowed us to get exactly what we wanted and we could also get protection for our mattress so we can keep it for years to come! Bensons was great would definitely recommend - thanks Linda!

Lovely helpful staff. Suggested alternatives to the item I was looking at. Explained everything we needed to know on how to change delivery date etc. We have used this store before for other products and would not hesitate to return in the future.

Bensons Stafford
Really lovely sales assistant. He was patient and knowledgeable.

Staff were very helpful with our requirements and displayed a friendly manner. All our questions were addressed well and I found the experience to be a positive one.

Very helpful, knowledgeable and friendly staff

Very efficient guys helped me as soon as I arrived job done quickly

Good service and information from Jack. Listened to what we wanted and directed us to it.

Great service and very helpful team in the Stafford store.

As a purchase experience it was very pleasant