Great costumer service. The gentleman that delivered my mattress wore gloves the entire time. We also had a small chat which I appreciated. What I also appreciated was that I could follow every step... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW Brent Cross, Greater London, GB
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Lees wat reviewers zeggen
Your member of staff Amit at Staples Corner London NW2 was very professional in his customer service, gave us good advice and supported us well. The delivery team of 3 were very professional too. Th... Toon meer
Guys at the store were so helpful - Jas and his colleague walked us through and explained everything clearly and everything went exactly to their timeline - we were updated throughout the whole pr... Toon meer
From the moment we walked into the shop and guided to the perfect mattress for our needs, we kinda new this was the one. Oddly the dual tension mattress was incorrectly labelled in the shop, but once... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Staples Corner537
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW, Brent Cross, Greater London, Verenigd Koninkrijk
- 2084386743
4,7
Uitstekend
294 reviews
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informative and friendly
26 augustus 2025
Antwoord van Bensons For Beds - Staples Corner537
We're happy to hear that your experience was informative and friendly. Thank you for your positive feedback!
Comfortable kingsize bed
Comfortable bed and really good customer service. Delivery personnel polite.
23 augustus 2025
Antwoord van Bensons For Beds - Staples Corner537
We're happy you found our bed comfortable and appreciated our customer service. It's great to hear our delivery personnel were polite! Take care, Megan at Customer Care
Awful Experience – Damaged Mattress, Poor Communication, No Care for Customers
I bought a bed in July with a scheduled delivery for 14th August. I even planned my moving date around this.
On 13th August, I got a call saying my mattress was damaged. The first customer service (CS) rep I spoke to was not helpful and could not give me any solutions.
I then called the store. The staff member there said, "It is not my business, I can't support, I am not the business owner." He was happy to sell me the bed but made it clear he wouldn’t help after the sale.
Thankfully, the second CS rep, Amir, was kind enough to arrange delivery of an air mattress while I waited for a resolution. The bed frame arrived on the 14th as planned.
The next day, I got another call telling me my mattress would not arrive until September. Now I have a bed frame taking up space, but no mattress to use it with.
Then, the third CS rep tried to put the blame on me, saying I had already been told the mattress was damaged, and that they could not process a refund until the bed frame is collected—which will take weeks.
So now I’m:
Without a bed to sleep on (just an air mattress)
Waiting weeks for a collection
Unable to buy a replacement because my money is tied up
Stuck with a large, unusable bed frame taking up valuable space
DO NOT use this company if you need a hassle-free moving purchase. They have no real care for customers once they’ve made the sale
13 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Staples Corner537
We regret to hear about the issues you experienced with your order, especially regarding the mattress delay and miscommunication. We appreciate you sharing your experience, and we'll investigate these issues to improve our service.
Thank you,
Megan at Customer Care
Antwoord van Bensons For Beds - Staples Corner537
We appreciate you taking the time to leave us this fantastic review Abdul! We are so glad our team was helpful and thorough for you. Take care, Megan at Customer Care
Amit is very helpful explaining…
Amit is very helpful explaining everything in details
3 augustus 2025
Antwoord van Bensons For Beds - Staples Corner537
Thank you for your kind words, we strive to provide detailed explanations to ensure complete understanding for our customers. It's our pleasure to assist you, Megan at Customer Care
Antwoord van Bensons For Beds - Staples Corner537
Thank you for the kind words! We strive to provide excellent service to all of our customers. Your satisfaction is our top priority. We look forward to seeing you again soon, Megan at Customer Care
Our New Mattress
The service is phenomenal and the communication spot on.
24 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Staples Corner537
We are thrilled to hear that you had a phenomenal experience and that our communication was spot on! It's our goal to provide exceptional service to each and every customer. Thank you for your kind review, Megan at Customer Care
Delivery expected 2050!!!
Originally my delivery was going to arrive a week later, but now it has been moved to 2050!!! Yes apparently waiting for 25 years for a mattress I have paid for in full.
Disgusting that I have taken a day off for this delivery and now no one can rectify it and I now have to wait 3 weeks for the delivery.
20 juli 2025
Antwoord van Bensons For Beds - Staples Corner537
We sincerely apologise for the delivery issues you experienced and appreciate your patience while we worked to resolve them. The date reference was to confirm an outstanding balance, which may have contributed to the delay. We’ve since clarified this with you and are pleased to confirm everything is now fully resolved.
Thank you for sharing your feedback,
Megan – Bensons for Beds Customer Care.
Antwoord van Bensons For Beds - Staples Corner537
Thank you for your kind words! We are thrilled to hear that you had an excellent experience with Fatima. Our team strives to provide top-notch service to all our customers. We look forward to assisting you again in the future, Megan at Customer Care
The shop assistant gave us time to go…
The shop assistant gave us time to go round all the beds in the store and he was there if we needed him . the store.amazingly displayed which was easy to walk around the store. I will always recommend answer for beds.
15 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Staples Corner537
Thank you for the glowing review! We take great pride in our store's presentation and ensuring our customers have a comfortable shopping experience. It means a lot to us that you would recommend us for all your bedding needs. See you soon! Megan at Customer Care😊
Great customer service form Sanjay in…
Great customer service form Sanjay in store in Staples corner - went above and beyond to ensure we were making the best decision in terms of our selection giving plenty of tips re support, design etc.
4 juli 2025
Antwoord van Bensons For Beds - Staples Corner537
Thank you for taking the time to leave this kind review! We are thrilled to hear Sanjay provided exceptional customer service during your recent visit to our store. Our team takes great pride in going above and beyond to assist customers. We appreciate your business and look forward to seeing you again in the future, Megan at Customer Care
Very informative and helpful
Very informative and helpful, understanding our needs and desires well but offering sensible alternatives. Fantastic choice on two floors.
23 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Staples Corner537
We're happy to hear that you found our team informative and helpful Susan! It's great to know we understood your needs and offered suitable options with a fantastic selection. Thanks for your feedback, Megan at Customer Care
Today I went to the benson for beds…
Today I went to the benson for beds store in staples corner and I was assisted by Sanjay. He was a very helpful man, he showed me all available options and the beds which I chose he explained all it’s features really well.
21 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Staples Corner537
We're happy to hear that you found our team member helpful during your visit to our store Sahil. We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Noori was very helpful and helped us…
Noori was very helpful and helped us purchase a new mattress.
4 juni 2025
Antwoord van Bensons For Beds - Staples Corner537
We're happy to hear that you had a positive experience and that we could help you find a new mattress. Thanks for your feedback, Megan at Customer care
Kind helpful and very knowledgeable…
Kind helpful and very knowledgeable service from manage Amit
31 mei 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Staples Corner537
We are so glad to hear you received kind, helpful, and knowledgeable service. We appreciate your positive feedback and support, Megan at Customer Care
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Raj was really good, excellent customer service listened to what we wanted and advised on best bed and mattress really happy 😊
29 mei 2025
Antwoord van Bensons For Beds - Staples Corner537
We're so happy to hear that our staff provided excellent customer service! It's great to know that you are really happy with the bed and mattress you chose. Thanks for your review, Megan at Customer care
Choice Made Easy
There are so many companies selling beds and mattresses and varying reviews, so I headed into Bensons for Beds with some trepidation. Luckly, I dealt with Amit at Staples Corner. He managed to narrow our needs down to just a couple of mattresses, making our choice easy. Thank you Amit.
20 mei 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Staples Corner537
We're happy to hear that you had a positive experience in our store. It's great to know that our team member helped you narrow down your choices and made the decision process easier. Thank you for your feedback, Megan at Customer care
The sales assistant was very helpful
The sales assistant was very helpful, took her time to explain everything
24 mei 2025
Antwoord van Bensons For Beds - Staples Corner537
We're happy to hear that the sales assistant was so helpful and thorough. Thank you for sharing your positive experience with us! Take care, Megan at Customer Care
Sanjay from the Staples Corner store…
Sanjay from the Staples Corner store has been very helpful.
24 april 2025
Antwoord van Bensons For Beds - Staples Corner537
Thank you for your kind words about Sanjay at our Staples Corner store! We're thrilled to hear he provided excellent service and we'll be sure to pass along your praise to him. We appreciate your business! Sleep well, Team Bensons💜
Very helpful and informative and…
Very helpful and informative and listened to our needs.
21 april 2025
Antwoord van Bensons For Beds - Staples Corner537
Thank you for your kind review! We're so happy to hear that our team was able to provide you with helpful and informative service while listening to your needs. - Team Bensons 💜
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