My bed was delivered in the exact time slot that I was given. The 2 gentleman that came did a good Work within the specified time. They were professional and there was not much disruption. Ver... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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Lees wat reviewers zeggen
Excellent service. New mattress delivered on time. Texts to keep me updated. A call to let me know the delivery was 30 minutes away. Delivery men were professional and very helpful. I would definitel... Toon meer
We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able t... Toon meer
Bedrijf heeft geantwoord
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Stevenage493
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, Verenigd Koninkrijk
- 1438312172
4,7
Uitstekend
498 reviews
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Tara was very helpful
Tara was very helpful. The informatiom she gave us made us choose the right product thay suits our needs. Thank you bery much for being helpful
4 december 2025
Antwoord van Bensons For Beds - Stevenage493
Thank you for your kind words! We’re so pleased Tara was able to provide the information you needed to find the perfect product. We’ll make sure she sees your feedback,
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care
The staff were knowledgeable, patient, and helped us choose the perfect bed that suited both our comfort and budget.
We recently purchased a bed from Bensons for Beds and had an excellent experience from start to finish. The staff were knowledgeable, patient, and helped us choose the perfect bed that suited both our comfort and budget. The delivery was smooth and on time, and the quality of the bed is fantastic — sturdy, comfortable, and exactly as described.
Overall, very happy with the entire purchase process. Highly recommended for anyone looking for great quality beds and reliable customer service!
30 november 2025
Antwoord van Bensons For Beds - Stevenage493
We're happy to hear that you had an excellent experience purchasing your new bed. It's great to know our staff were helpful and the delivery was smooth. We appreciate you recommending us!
Brilliant service from start to…
Brilliant service from start to finish.. can’t praise them enough!
30 november 2025
Antwoord van Bensons For Beds - Stevenage493
We are happy to hear that you received brilliant service. We appreciate you taking the time to leave us such positive feedback!
Great service from ordering through to…
Great service from ordering through to delivery.
21 november 2025
Antwoord van Bensons For Beds - Stevenage493
We’re delighted to hear you had great service from ordering right through to delivery! Making the process smooth and stress-free is what we aim for every time. 💜
Thank you for your positive review Suzanne – Lauryn at Customer Care
Knowledgeable staff
Knowledgeable staff, friendly and helped us make the right choice. Clear details about delivery. All good!
25 november 2025
Antwoord van Bensons For Beds - Stevenage493
We’re thrilled to hear that our team was knowledgeable, friendly, and helped you make the right choice. It’s great to know the delivery details were clear and everything went smoothly. Your feedback is truly appreciated!
Thank you for your positive review – Lauryn at Customer Care 💜
Antwoord van Bensons For Beds - Stevenage493
Thank you for your feedback! We’re delighted to hear you had a good experience and that our sales team provided great support. Your comments are truly appreciated.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service in Stevenage store…
Excellent service in Stevenage store from Sarah and then excellent service from Craig and Kev delivery team who were fabulous
18 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Stevenage493
We’re so pleased you found plenty of choice and that our staff’s knowledge helped make your experience easier! That’s exactly what we aim for every day.
Thank you for your positive review Trish– Lauryn at Customer Care 💜
What a great experience
What a great experience we had when we went into the Stevenage branch to order a new mattress. From the moment we walked in, we were warmly welcomed and shown everything we asked about.
The experience was EXCELLANT!; joyous even. We had a laugh with the salesman and went away satisfied. if the product is anything like the service, i'll be more than happy
18 november 2025
Antwoord van Bensons For Beds - Stevenage493
We're happy to hear that you felt welcomed and satisfied with the service at our branch. We appreciate your positive feedback and hope you enjoy your new mattress.
Thank you,
Megan at Customer Care
Antwoord van Bensons For Beds - Stevenage493
We're happy to hear that all went well, and we appreciate your kind words. We are grateful for your positive feedback and thank you,
Megan at Customer Care
Regular updates on delivery
Regular updates on delivery. Delivery drivers were exceptionally helpful.
10 november 2025
Antwoord van Bensons For Beds - Stevenage493
We’re delighted to hear you received regular delivery updates and that our drivers provided exceptional assistance. Thank you for an amazing review Sarah. – Lauryn at Customer Care 💜
Your sales person - Sophie
Your sales person, Sophie was amazing, very informative and professional. She answered all our questions and was very helpful. She was also very efficient.
1 november 2025
Antwoord van Bensons For Beds - Stevenage493
We appreciate you sharing your experience. We're happy to hear that our sales team member was informative, efficient, and professional, and that she answered all your questions. 💜
Thank you for your positive review James. – Lauryn at Customer Care
The lady that helped us at the…
The lady that helped us at the Stevenage store was excellent. She had the right approach, helpful and chatty but not hard sell that would put you off buying. I felt confident that she wanted me to find the right bed and be happy with my purchase/
2 november 2025
Antwoord van Bensons For Beds - Stevenage493
We’re thrilled to hear that our Stevenage team member made your visit enjoyable and stress-free. Helping you find the perfect bed without the hard sell is exactly what we aim for. Your confidence in your purchase means the world to us!
Thank you for your positive review – Lauryn at Customer Care 💜
Lots of choice
Lots of choice. Prompt helpful advice and done with a smile by Tara the shop manager.
4 november 2025
Antwoord van Bensons For Beds - Stevenage493
We're happy to hear that you found a great selection and received helpful, friendly advice. Thank you for your positive feedback; we appreciate it!
Megan at Customer Care
Antwoord van Bensons For Beds - Stevenage493
Thank you for your kind words! We're so glad to hear you had a great experience. Providing helpful, reliable service is what we aim for every day, and it's lovely to know we're getting it right. If there's anything else we can do for you, we're always happy to help!
Megan at Customer Care
Antwoord van Bensons For Beds - Stevenage493
Thank you so much for your kind words! We're really glad you found our advice helpful. If there's anything else you need, we're always here to help!
Thanks again for your support – we truly appreciate it!
Megan at Customer Care
Very disappointed
Sadly, the mattress (Staples Opulence) we bought from the Stevenage store has been a very disappointing, expensive mistake. I wake up with shoulder and hip pain that I never had before due to how unforgiving it is. (We’d done the test and bought firmness levels recommended by the test). We had to get a super king zip link due to existing bed frame and a narrow staircase which reduced our choice and unfortunately I seem to instantly overheat with memory foam (even the supposedly cooling ones).
We wrestled with ourselves for the entire 40 day trial period and made repeated visits back to the store to discuss the possibility of exchanging in this time. The kind of mattress we bought is the kind that does take some time to settle and soften and needs turning every 2 weeks. Although we were always being given the option to exchange in that offer time period, we were reassured it would soften and in theory end up like the one in the store. It did seem a stretch to imagine, but what do we know? We put our faith in the experts. Reviews suggest that yes these particular mattresses take time, so we took a gamble that it would soften, 40 days really not being long enough to test a mattress of this kind. Well, here we are 6 months later, on our third mattress topper, brand new sprung slats and still it hurts my shoulders and hips and bed has gone from a place I absolutely loved spending time in, to somewhere I now dread.
It was absolutely nothing like the one in the shop, so much so, that when we went again to try the demo bed just to compare, I burst into tears, because the difference was so profound. We really regret this purchase and if I won the lottery, the first thing I would do would be to buy a new mattress!! I do not recommend and wished we’d tried a company that offered a 100day trial instead.
14 mei 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Stevenage493
Thank you for sharing your experience, and we're sorry to hear how uncomfortable the mattress has been. It’s clear you made every effort to give it a fair chance, so we understand how upsetting this must be—especially with the impact on your sleep and wellbeing.
Your feedback about the in-store comparison, trial period, and delivery limitations is important and will be taken into account for improvements.
Thank you,
Megan at Customer Care
Happy customer
Very helpful friendly,given good information to make choice,not rushed,tried mattresses at our ease,went away and returned to do it all again,very pleased with service given
18 oktober 2025
Antwoord van Bensons For Beds - Stevenage493
We're happy to hear that you felt supported and informed while choosing a mattress. It's great you felt at ease and unhurried during the process. Thank you for your positive feedback,
Megan at Customer Care
Sophie made us feel like we could look…
Sophie made us feel like we could look around and call for help if we needed her. We told her what we were looking for, gave us a rundown on what was available and the suggested some beds from out back. They were exactly what we were looking for. Great staff, not pushy just really helpful.
12 oktober 2025
Antwoord van Bensons For Beds - Stevenage493
We're happy to hear that you felt comfortable browsing and that our team was helpful in finding the perfect beds for you. We appreciate you sharing your positive experience with us,
Megan at Customer Care
Antwoord van Bensons For Beds - Stevenage493
We’re so glad you had a great experience—our team takes pride in delivering top-notch customer service with a friendly touch. If there’s anything else you need, we’re always here to help! Megan at Customer Care😊🛏️
Great experience
Georgia was great the minute we walked through the door. Polite, welcoming and friendly! Was so happy with the purchase we made
13 oktober 2025
Antwoord van Bensons For Beds - Stevenage493
We are so happy to hear that you felt welcomed and that you had a positive experience. We appreciate you taking the time to leave us this great feedback regarding your recent purchase. Thank you for your review – Lauryn at Customer Care 💜
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