Excellent delivery and set up . Instructions on care provided . Left room tidy and took all rubbish . The bed looks very comfy and we are sleeping a lot better. The sales team were very helpful and la... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Our experience was fantastic. We were given a very personalised service, including the sleep machine. We were given the time to speak privately to one another, and ultimately very happy with our exper... Toon meer
I was kept up to date regarding delivery, phoned the day before to ensure delivery was to go ahead and had a call prior to delivery giving time they would arrive. The team were efficient and friendly... Toon meer
Bedrijf heeft geantwoord
Very fast, friendly efficient service from ordering online, to arranging delivery and being kept updated with timeslots via email and text. Excellent customer service from Brad and Lewis (delivery tea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Stockton27
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, Verenigd Koninkrijk
- 1642673233
4,9
Uitstekend
558 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Helpful and patient as we chose our…
Helpful and patient as we chose our bed, great price in the sale and lovely service and delivery.
10 januari 2026
Antwoord van Bensons For Beds - Stockton27
We’re so glad our team was patient and helpful while you found the perfect bed – and that you grabbed a great sale price too! 💜 Thank you for your positive review - Lauryn at Customer Care
Matteress shopping
We went looking for a materess and paul assisted us. He was fantastic we tried several after been on the air bed, he never pushed us and left us to it we even ended upgrading to a materess that he never showed us.
Brilliant would recommend
10 januari 2026
Antwoord van Bensons For Beds - Stockton27
We’re delighted to hear Paul provided fantastic service, giving you space to decide and guiding you when needed. Your recommendation means so much to us! Thank you for your positive review – Lauryn at Customer Care 💜
Antwoord van Bensons For Beds - Stockton27
We appreciate your feedback and are so glad our staff was helpful and provided a no-nonsense experience for you!
Antwoord van Bensons For Beds - Stockton27
We’re so glad you had great service in-store and a smooth delivery – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Very friendly & helpful
Very friendly & helpful (but not pushy) staff. We were helped by Paul who appeared to be well informed on the beds we bought & offered a deal we were very happy with.
8 januari 2026
Antwoord van Bensons For Beds - Stockton27
We appreciate your positive feedback! We're happy to hear that our staff was friendly, helpful, and well-informed, and that you were very happy with the deal offered. Thank you for your positive review – Lauryn at Customer Care 💜
Really great service from Paul
Really great service from Paul. Such a friendly atmosphere and provided with lots of information to ensure we made the right choice.
2 januari 2026
Antwoord van Bensons For Beds - Stockton27
We appreciate you sharing your experience. We're so glad to hear that you found the atmosphere friendly and received lots of helpful information!
Come back and visit us anytime!
Megan at Customer Care
Antwoord van Bensons For Beds - Stockton27
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Fantastic service
29 december 2025
Antwoord van Bensons For Beds - Stockton27
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Absolutely appalling customer service…
Absolutely appalling customer service asked wht i was doing ..my reply was just looking and the answer i got back was wel he went to asda for beans ..bit didnt just look he bought ..i thought ..please yourself but with a attitude like tht ..you wont be getting my money ..and they were whispering very rude in my eyes ...maybe put ya employees through a customer service course ..cause there was zero today and were arrogant and ignorant
29 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Stockton27
We appreciate you taking the time to share your experience Kellie. We're sorry to hear that our service did not meet your expectations and that you felt disrespected. We'll address this internally to improve our customer interactions.
Thank you - Lauryn at Customer Care
Paul was absolutely fantastic
Paul was absolutely fantastic. Very helpful, informative and professional. Costumer service was excellent. Highly recommend
27 december 2025
Antwoord van Bensons For Beds - Stockton27
We are happy to hear that you had a fantastic experience! We appreciate your positive feedback regarding the helpful, informative, and professional service you received. Thank you for your positive review – Lauryn at Customer Care 💜
Mark was brilliant
Mark was brilliant. He talked us through the different styles of mattress and made recommendations based on what we said.
29 december 2025
Antwoord van Bensons For Beds - Stockton27
We're happy to hear that you found the guidance on our mattress styles helpful and that the recommendations met your needs. Thank you for your positive review – Lauryn at Customer Care 💜
Came when they said they would
Came when they said they would, very pleasant and efficient young men, built the bed, took all the packaging away and the old mattress, very good service
23 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Stockton27
Thank you for sharing your experience! We’re delighted to hear the team arrived on time, worked efficiently, and left everything tidy. That’s the level of service we aim for! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service and the…
Excellent customer service and the Stockton store, great advice and was able to get the bed delivered within a week. Delivery team were excellent. Called 25 minutes before arriving, we're polite, professional and took care within the property. Bed itself was great value, pain to put together, instructions could have been clearer and items labelled a little better (R & L), stickers were tiny and at the ends. But overall very happy, and would happily purchase a bed from here again.
15 december 2025
Antwoord van Bensons For Beds - Stockton27
We're happy to hear about your excellent customer service experience at the Stockton store and that the delivery team was polite and professional. We appreciate your feedback regarding the bed assembly instructions, and we'll look into how we can improve them. We're glad you're happy with your purchase!
New bed
Seller was spot on with product knowledge and wasn't missing leading and didn't push for a sale
17 december 2025
Antwoord van Bensons For Beds - Stockton27
We appreciate you taking the time to leave us such positive feedback! We're happy to hear that our staff was knowledgeable and not pushy.
Antwoord van Bensons For Beds - Stockton27
Thank you for your feedback! We’re so pleased you found the experience nice and relaxing with no pressure. That’s exactly what we aim for – helping you choose at your own pace. Enjoy your new purchase,
Megan at Customer Care
Excellent product and great staff.
4 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Stockton27
We appreciate your positive feedback and are so glad you enjoyed our excellent product and helpful staff during your visit with us.
– Thank you, Jess- Team Bensons
Helpful and friendly but not pushy…
Helpful and friendly but not pushy staff who know their products
5 december 2025
Antwoord van Bensons For Beds - Stockton27
We appreciate your feedback! We're so glad you found our staff helpful, friendly, and knowledgeable without being pushy.
– Thank you, Jess- Team Bensons
Antwoord van Bensons For Beds - Stockton27
We're glad you enjoyed your experience. We appreciate you mentioning the excellent customer service you received. Thanks for your feedback.
Very Good Experience
Very good quality products. Also fantastic help, advice and product knowledge given to us by Paul who went above and beyond.
29 november 2025
Antwoord van Bensons For Beds - Stockton27
We're happy to hear that you found our products to be of good quality. We appreciate your kind words regarding the helpful assistance and knowledge provided.
First class
From the great service in store to the fantastic delivery drivers I couldn’t have asked for more.
24 november 2025
Antwoord van Bensons For Beds - Stockton27
We're happy to hear that you had such a positive experience with our in-store service and delivery! Thank you for sharing your kind words with us.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.