Bensons For Beds - Stoke350 Reviews 

The assistant ( Amanda) was very helpful without being pushy. We had an idea of what we wanted and she was able to show us a number of options without trying to influence our decision. There are around a hundred beds and mattresses on show , so would be difficult to choose without the assistant’s guidance . Really good to see so many ‘“ in person” definitely prefer to choose a new bed this way rather than online. Highly recommend both the store and Amanda in particular

Every thing went super smoothly Mike was knowledgeable and extremely efficient, all in all a good experience

Mike was very helpful and knowledgeable

Mike was very helpful during our purchase. We had seen a product online and wanted to see if it was inspire. Mike approached us, with absolutely no pressure, just to check if we were okay or had any questions. He was able to help us with everything we had to ask and any queries and helped to ensure we had the best deal possible.

Great experience, went with no idea of what to pick came back happy and satisfied. Absolute good customer service. Thanks

The instore assistant Faye, at the Festival Park store was polite, courteous and helpful. She went the extra mile in explaining both purchase and delivery options. The delivery team were again, very courteous removing shoes and checking the delivery path to the bedroom and provided advice on cleaning and rotation.

This review is for Bensons for beds, and not my mattress as I've not had it long enough to decide what I think. Store interaction was excellent, and Tom at the festival park was very patient and understanding. Bensons kept me fully updated, and the delivery was first class. Many thanks to all.

Helpful assistance with no pressure. Bed arrived on time with good service

Stoke store well stocked to try out. Team in store gave a good price and were lovely. Delivered on time by an amazing g team.

Good showroom experience. Helpful staff.

Extremely happy with the bed in general. I was a bit wary initially about buying a bed online, not being able to see how firm the mattress is first, but I honestly didn't need to be. I also needed to amend my original order, which I did via email. It was dealt with promptly and professionally. The delivery men were courteous and on time, they also brought shoe covers when bringing the bed into carpeted area. The bed was so well-packaged that it took me ages to actually get at it! It arrived in perfect condition and with all the attachments. Overall I am very pleased with the bed, it looks top-notch and is super comfy.

The store staff (Faye & Leigh) Festival Park, Stoke-on-Trent) were first class, very informative and helpful and no sales pressure, which was refreshing.
The delivery was precisely to a date of our choosing and the mattress (Tempur) was well priced and is fantastic. We will be going back for a new bed in our spare room when ready.

The lady in your Festival Park branch who looked after us was very helpful and knowledgeable.
She made us feel valued and welcome. There was a good range of beds and mattresses for us to view and we were happy with the quality of the goods we ordered when they were delivered.
We were really happy with Bensons for beds from beginning to end.

The young lady who served me was fantastic. She was friendly, knowledgable, patient and extremely helpful. A credit to your Festival Park store.

The delivery men respected my wishes in covering their shoes. They built my bed very efficiently and quickly. They asked me exactly where I wanted my bed positioned and they unwrapped the mattress and placed it the right side up for me. I would definately recommend Bensons to family and friends.

Leigh was helpful, informative,knowledgeable, but best of all left us alone to decide on our choice of bed in comfort. Top marks all round.

Fantastic service from the shop floor to the delivery service excellent. Updated regularly when my will delivered. Had phond call from the delivery team that there are on there way.Just a fantastic experience from Bensons for beds.

Was assisted by Faye at the Hanley (Festival Park) branch who was very welcoming and provided all the information we needed to make our purchase.
A later visit saw the same great service provided by Leigh.
Thank you both for an excellent service.

Would recommend the Stoke‑on‑Trent store for great customer service and helpful advice on bedroom furniture. It’s a large store with a good range of products. Staff are friendly and not pushy, and Leigh is especially knowledgeable, offering excellent guidance on beds and mattresses to suit your needs.

Staff in the shop very accommodating helpful Northing was to much trouble the delivery was easy and they came on time very satisfied thank you 🤩