Sales girl at Fforestfach branch not at all pushy unlike other bed outlets we have been to. She was extremely up to date and clued up on the various products in store and was able to answer all our qu... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB
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Lees wat reviewers zeggen
The senior Sales Assistant Bethan was absolutely 💯 brilliant with helping us to choose our mattress to suite our needs very knowledgeable no pressure explained everything clearly took her time and... Toon meer
Bedrijf heeft geantwoord
Rang the store to check they had the products we wanted. Spoke with Bethan - who confirmed we had previously shopped with Bensons for beds in Shrewsbury - confirming the products & sizes we had before... Toon meer
Bedrijf heeft geantwoord
The shop assistant was very friendly and helpful, but the shop was very cold, which made the shopping experience more uncomfortable than necessary. When I questioned the cold, I was told that the heat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Swansea707
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, Verenigd Koninkrijk
- 1792796305
4,9
Uitstekend
305 reviews
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Great staff and excellent service
The staff were extremely helpful and attentive. Everything from choosing a bed to payment and delivery info was very clear.
24 maart 2026
Antwoord van Bensons For Beds - Swansea707
Thank you for your lovely feedback Mrs Clarke! 😊 We’re delighted to hear our team was attentive and made everything clear from choosing your bed right through to delivery. Enjoy your new bed and sleep well,
Megan | Customer Care Specialist🛏️✨
Great service .Delivery persons…
Great service .Delivery persons couldn't get lorry to us so they carried the bed up 2 flights of steps.
25 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Swansea707
Thank you for the great feedback! 😊 Really glad to hear you received such brilliant service — huge credit to the delivery team for carrying everything up two flights of steps when the lorry couldn’t get close. We’re thrilled they made sure your bed arrived safely,
Megan | Customer Care Specialist✨
Amazing customer service and very…
Amazing customer service and very helpful. The lady that dealt with my wife and I explained everything and gave us the info we needed to make the purchase of our new bed a breeze. I would highly recommend a visit to the Swansea Branch of Bensons for Beds.
24 maart 2026
Antwoord van Bensons For Beds - Swansea707
Thanks for the amazing review David! So glad our Swansea team made everything easy and stress‑free — helpful advice, clear info, and great service is what we love to deliver. Enjoy your new bed,
Megan at Customer Care🌟
Excellent experience.
Excellent experience.
We went into the shops my son tested few of the mattresses
Then he found the one.
I also got Igel pillow oh let me tell you so cool it is helping me sleep while going through premi menopause what a pillow.
I used the finance option is to good not to so affordable and the delivery was excellent. They was very professional respected my property parked sensibly and helped to take it upstairs.
Great experience I won't go no where else for beds and accessories.
Excellent staff full of knowledge in the shop we felt guided and Informed.
22 maart 2026
Antwoord van Bensons For Beds - Swansea707
Thank you so much for sharing your excellent experience Lindsey! We’re delighted to hear your son found the perfect mattress and that you’re loving your iGel pillow—especially knowing it’s helping you sleep better during peri‑menopause. That means a lot to us.
Your kind words about our knowledgeable staff and how guided and informed you felt in store truly mean the world. We’re so pleased to hear you wouldn’t go anywhere else for beds and accessories.
Thank you again for your lovely review,
Megan at Customer Care! ✨
Very pleased customer
Very pleased with the process, start to finish.Professional and knowledgeable staff in the shop with absolutely no pressure experience. Allowed us to take our time trying out the various options. After making our decision on what we wanted, the purchase was easy. We were offered several purchase options and were able to choose the one best for us. Delivery was made quickly and on time as planned. Delivery men were very polite and professional. They were respectful of our property, set up the bed very quickly and were in and out in no time at all. Excellent service all round. Would recommend to anyone shopping for a new bed or mattress.
20 maart 2026
Antwoord van Bensons For Beds - Swansea707
Thank you so much for sharing your experience! We’re delighted to hear that everything went smoothly from start to finish. Our professional, knowledgeable shop staff will be thrilled to know their no‑pressure approach helped you take your time and find the right option comfortably.
Thank you for your lovely comments — we truly appreciate your recommendation and are so glad you had excellent service all round!
Sleep well,
Megan at Customer Care🛏️✨
Antwoord van Bensons For Beds - Swansea707
Thank you for giving us 5 stars Julia! Great to hear everything arrived on time and the team were courteous and helpful. Really appreciate your feedback,
Megan at Customer Care! 😊✨
New bed from benson for beds
this is the first time I have shopped at Benson for beds and it won't be the last. I was very impressed by the service and staff, they were very informative and professional. Purchased a new bed and very happy with the purchase and product
11 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Swansea707
Thank you so much! 😊 We’re delighted to hear your first experience with Bensons was such a positive one. It’s great to know you found our team informative, professional, and helpful — and we’re thrilled you’re happy with your new bed. We look forward to welcoming you back again,
Megan at Customer Care
The best in beds
Brilliant service and great staff
Great prices
We will only shop here
1 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Swansea707
Lindsey,
We're happy to hear that you had a brilliant experience with our great staff and prices. Thank you for your loyalty; we appreciate it.
Stewart - Team Bensons
Excellent service in the store
Excellent service in the store, & the delivery men, they put the frame together in no time at all ,& were very helpful.
5 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Swansea707
Thank you so much for your wonderful feedback! We’re delighted to hear you received excellent service in-store and that our delivery team had everything set up quickly and professionally. We truly appreciate you taking the time to share your experience.
— Megan at Customer Care
Recommended company from point of sale
Recommended company from point of sale, to delivery and aftercare A*
11 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Swansea707
Alun Lewis,
We're happy to hear that you had a positive experience with our company, from the sale to the aftercare. Thank you for your kind words.
Team Bensons
We ordered our bed in store all done…
We ordered our bed in store all done efficiently and arrived on time on the delivery date
28 februari 2026
Antwoord van Bensons For Beds - Swansea707
We appreciate your feedback! We're happy the ordering process was efficient and your bed arrived on time, as promised, on the delivery date.
Team Bensons
Antwoord van Bensons For Beds - Swansea707
Tracy ,
We appreciate your feedback! We're so glad our staff's knowledge and patience helped you. Thanks for sharing your experience with us!
Team Bensons
From showroom to spare room, done properly.
I visited the Swansea branch and was helped by Bethan, who was excellent. She listened to what I actually needed rather than trying to upsell me, and guided me through the options in a way that made sense. I ended up buying a king size divan base with a Simba mattress (with the two free Simba pillows), a headboard in two pieces so I could get it up the stairs, and a super king size divan base. Total spend was around £2,800.
Delivery was spot on. John Badsey and his mate arrived exactly when they said they would, carried everything upstairs without a single issue, and were genuinely good company while they were here. Proper friendly banter and clearly took pride in what they were doing. It makes a difference.
I assembled everything myself and had no problems. The quality is excellent and it feels well worth the money. The best part is that my dad now has a proper bed when he comes to stay, which was the whole point of doing this in the first place.
The only thing I’d change, and this is entirely on me, is that I didn’t order a headboard for the super king at the same time. Now everything’s in place, it feels like the one finishing touch missing. I may well be back to complete the set.
Overall, a genuinely smooth experience. I wouldn’t hesitate to recommend the Swansea team.
10 februari 2026
Antwoord van Bensons For Beds - Swansea707
Thank you so much for taking the time to share such a thoughtful review Simon!
We’re delighted to hear that your visit to our Swansea branch went so smoothly. And don’t worry about the missing headboard — we’d be more than happy to help you complete the set whenever you’re ready.
Thank you again for the fantastic review and for recommending the Swansea team,
Megan at Customer Care
Antwoord van Bensons For Beds - Swansea707
We appreciate your positive feedback regarding our excellent customer relations. Thank you!
Great advise from staff in the shop.
14 februari 2026
Antwoord van Bensons For Beds - Swansea707
We appreciate your feedback and are so glad our staff was helpful!
Stewart - Bensons Team
excellent experience
bed excellent, delivery on time and driver/mate courteous and efficient.My only observation is that i think the price for the bed assembly was a bit overpriced, as it was a relatively simple task to assemble it.I have a severe back problem, so i could not have done it myself.Staff in the showroom very pleasant and efficient
8 februari 2026
Antwoord van Bensons For Beds - Swansea707
We're happy to hear you find the bed excellent and the delivery team courteous and efficient! We appreciate your feedback regarding the assembly price and are glad the showroom staff were pleasant and efficient.
Excellent service from start to finish
Excellent service from start to finish. Lots of helpful advice at the store. Excellent communications regarding delivery.
2 februari 2026
Antwoord van Bensons For Beds - Swansea707
We appreciate your positive feedback Kevin! We're happy to hear that you received excellent service and helpful advice in our store, as well as great delivery communications.
Hope to see you again in the future,
Megan at Customer Care!
Reported that the draw doesn't close…
Reported that the draw doesn't close waiting for a response. Email sent to inquires on 29.01 2026. Video a reason attached to email. Not acceptable.
31 januari 2026
Antwoord van Bensons For Beds - Swansea707
We appreciate your feedback and apologise that the draw doesn't close plus the lack of communication. We have reached out to you today to resolve this,
Megan at Customer care
Mattress
I went in to buy a mattress and a lovely lady called Bethan was more than helpful. She helped me pick out the perfect mattress. Would highly recommend benson for beds.
21 januari 2026
Antwoord van Bensons For Beds - Swansea707
We're so glad that our team member was helpful in choosing the perfect mattress! We appreciate your recommendation of Benson for Beds and your positive feedback.
Antwoord van Bensons For Beds - Swansea707
We appreciate your feedback! We're so glad you found our staff friendly and helpful, with no pressure to buy.
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