David was excellent when we were shopping for a new bed. Friendly and knowledgeable, he was very good at listening to what we wanted and our sleep preferences then offering guidance towards what mat... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 3 Telford Forge Retail Park, Overdale, TF3 4AG Telford, Shropshire, GB
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Lees wat reviewers zeggen
As a elderley couple we decided to purchase our new mattress from BENSON S! DAVID THE SALESMAN WAS EXCELLENT ,HE KNEWVHIS PRODUCTS VERY WELL.OUR DELIVERY DATE WAS EXCELLENT AS WAS THE PRICE.DELIVERY... Toon meer
Bedrijf heeft geantwoord
We walked into the shop in telford and was immediately put at ease. No pushing for a sale just great advice and friendly helpful service. The matress that was sold to us is absolutely 💯 the best we h... Toon meer
Bedrijf heeft geantwoord
Superb delivery service. The guys were beyond superb! Called 40 mins prior to delivery, they were friendly yet professional really nice men. They removed their shoes without me asking, took mattre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Telford737
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG, Telford, Shropshire, Verenigd Koninkrijk
- 1952216803
4,8
Uitstekend
388 reviews
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Antwoord van Bensons For Beds - Telford737
Thank you! We’re so glad to hear our staff member was very helpful — we really appreciate your feedback,
Megan at Customer Care
Excellent service from start to finish
Excellent service from start to finish. Would definitely recommend Benson for beds. Thank you ❤️
22 maart 2026
Antwoord van Bensons For Beds - Telford737
Thanks for the amazing review Andrea! We’re so glad everything was smooth from start to finish — and we really appreciate the recommendation. Enjoy your new bed,
Megan at Customer Care🌟
It went smooth throughout the…
It went smooth throughout the transaction to the delivery. Benson for beds kept in contact and gave us options for delivery date. They even offered us earlier delivery near the time. The wardrobes are absolutely beautiful and made from high quality materials. The delivery drivers also installed the wardrobes. They were very polite and respectful to our property. We had an excellent experience throughout. Well done Benson for Beds and all their wonderful staff
18 maart 2026
Antwoord van Bensons For Beds - Telford737
Thank you so much for your wonderful review! We’re delighted to hear everything went smoothly from the moment you placed your order right through to delivery. It’s great to know you were kept well informed, offered flexible delivery options, and even an earlier slot closer to the time.
We’re so pleased you had an excellent experience throughout. Thank you for taking the time to share your feedback,
Megan at Customer Care! 😊✨
Bensons should put some effort into getting their order and delivery right…
Bensons should put some effort into getting its order & delivery system into fit for purpose! How can you send out a delivery vehicle with half the items missing. After waiting for 6 weeks from order only to have one mattress go to one warehouse and the second to another. Then another 3 week delay for a second delivery and inconvenience. We are still waiting for one item to be delivered off the order.
17 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Telford737
Thank you for your feedback — I’m really sorry to hear about the delays and the issues with items being sent to different warehouses. This definitely isn’t the level of service we aim to provide, and I completely understand how frustrating this has been, especially after such a long wait.
To look into this properly and make sure we can get your remaining item sorted as quickly as possible, could you please send us your order details? Once we have that, we can contact you directly and investigate what has happened.
Thank you, and we appreciate your patience while we get this resolved,
Megan at Customer Care
My local Benson for beds store is the Telford Branch
My local Benson for beds store is the Telford Branch & i have built up a good rapor with one of the female members of staff. I won’t mention names but she is always polite, extremely helpful & informative. When a customer comes into the store she will always acknowledge them & be there if they need assistance. She is an asset to the company.
20 maart 2026
Antwoord van Bensons For Beds - Telford737
Thanks for the lovely review Mark! This review made our day!
We truly appreciate your feedback.
Megan at Customer Care💜
Gave appropriate advice without being…
Gave appropriate advice without being pushy, listened to our needs
17 maart 2026
Antwoord van Bensons For Beds - Telford737
So glad to hear this Jo-Anne! 😊 Listening and offering the right advice — without the push — is exactly what we aim for!
We truly appreciate your feedback.
Megan at Customer Care💜
Easiest shopping experience you’ll ever have.
From entering the shop to receipt of our mattress all passed like a dream. Simple and straightforward. Service was excellent throughout.
31 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Telford737
Bob Follows,
We're happy to hear that your experience, from entering the shop to receiving your mattress, was simple and straightforward! We appreciate your positive feedback on our service.
Team Bensons
Really pleased with service
Really pleased with service. Lady in shop was great, kept up to date with order and delivery guys were fab. All in all, really pleased
1 maart 2026
Antwoord van Bensons For Beds - Telford737
Thank you so much for your lovely review! I’m delighted to hear you were really pleased with the service, that our colleague in store took great care of you, and that the delivery team were fab as well. We truly appreciate your kind words.
Megan at Customer Care
Antwoord van Bensons For Beds - Telford737
John Nixon,
We're so glad to hear that you had a great experience. We appreciate you taking the time to share your positive feedback with us.
Team Bensons
Helpful and polite delivery guys
Stayed true to the delivery date, gave me reminders as the date was approaching. Good delivery experience.
27 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Telford737
customer,
We appreciate your feedback! We're so happy to hear that we stayed true to the delivery date and that you had a good delivery experience with the reminders.
Team Bensons
Had the perfect product
Had the perfect product, had 20% off and the service by Julia at Telford was spot on. A happy customer.
1 maart 2026
Antwoord van Bensons For Beds - Telford737
Michelle,
We're happy to hear that you found the perfect product with a great discount! We appreciate your positive feedback regarding the service you received.
Team Bensons
Excellent service
From selection in store to delivery, I can't think of one thing that could be improved on. Very satisfied.
22 februari 2026
Antwoord van Bensons For Beds - Telford737
Thank you for your wonderful review Lee-Anne! 😊 From selecting your bed in store to the day it arrived, we’re delighted to hear that everything went perfectly for you. It means a lot to know you couldn’t think of a single thing to improve. We truly appreciate your feedback and are so glad you’re very satisfied,
Megan at Customer Care
The team were courteous
The team were courteous, efficient and friendly. All packaging was taken away, leaving my room clean and tidy. I was asked were I wanted my items placed post assembly. An extra item was unpacked for me that I was expecting to do myself. The team removed their shoes on entering my property without being asked.
19 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Telford737
We're happy to hear that the team was courteous, efficient, and friendly! We appreciate that they ensured your room was clean and tidy, and that they were respectful of your space. Thank you for your positive feedback!
Stewart - Team Bensons
The sales man was extremely…
The sales man was extremely professional and was very helpful with choosing the right mattress.the team that delivered the mattress were very friendly and professional.they even took their shoes off by the door.😊
23 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Telford737
We're happy to hear that the salesperson was professional and helpful in choosing the right mattress. It's great to know our delivery team was friendly and respectful. We appreciate you sharing!
Stewart - Bensons Team
We had excellent advice in store and…
We had excellent advice in store and were able to buy exactly what we wanted. The delivery men were on time and very helpful.
8 februari 2026
Antwoord van Bensons For Beds - Telford737
We appreciate you sharing your feedback! We're so happy to hear that you received excellent advice in store and were able to buy exactly what you wanted. It's great the delivery team was on time and very helpful.
- Jessica at Team Bensons
Very positive
Very positive. Good advice from Dave at Telford store without any pressure selling. Only bought bed online due to discounts available. Thanks J & M
10 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Telford737
We're happy to hear that you had a positive experience in our Telford store. We appreciate your feedback regarding the helpful advice you received and your online purchase. Thanks!
Antwoord van Bensons For Beds - Telford737
We are happy to hear that you had a positive experience with our great service and communication. Thank you for your feedback!
Antwoord van Bensons For Beds - Telford737
We appreciate your positive review of our service and product! We are so glad you had a good experience with us.
I highly recommend
I Got a call from the delivery guys 30mins from my house, very polite guys when they turned up.
They quickly got to work putting my bed together which I am very pleased with it.
Only criticism is that mud was left in my carpet which I had to clean up. Hence the four stars.
6 februari 2026
Antwoord van Bensons For Beds - Telford737
Thanks for your great review Warren! We’re so pleased to hear the delivery team kept you updated, arrived politely and got your bed built quickly. Sorry to hear about the mud left on the carpet — we’ll make sure this feedback is passed on so we can improve. Delighted you’re happy with your new bed,
Megan at Customer Care
Amazing Customer Service
The purchasing experience at Bensons in Telford was fantastic. Dave was brilliant in explaining the science of sleep, helping us find the right type of mattress for us and being incredibly patient with all of our silly Q's. There was no pressure selling, or hovering around as we browsed just brilliant customer service.
Thank you.
26 januari 2026
Antwoord van Bensons For Beds - Telford737
We're happy to hear that you had a fantastic purchasing experience! It's great to know that our team member was brilliant in explaining the science of sleep and patient with your questions. We appreciate your positive feedback regarding the customer service you received. Thank you,
Megan at Customer Care
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